Ratings based on 1,667 Verified Reviews

3.4 out of 5
77% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
AARP Travel Center Verified Reviews
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 16, 2019 on Expedia
4 out of 5
by A verified traveler

Posted Oct 3, 2019 on Expedia
Centrally located, close to Market St and most of the public transportation Didn't like walking by the US Social Security Admin Building to get to and from Market street. Too many homeless 24-7
Comment from Hotel Management
Oct 4, 2019 by Trinlay, Hotel Management
Thanks for staying with us. We appreciate your feedback and hope to see you again soon.
2 out of 5
by A verified traveler

Posted Oct 3, 2019 on Expedia
Comment from Hotel Management
Oct 4, 2019 by Trinlay, Hotel Management
Thanks for staying with us. We appreciate your feedback and hope to see you again soon.
5 out of 5
by A verified traveler

Posted Oct 3, 2019 on Expedia
Comment from Hotel Management
Oct 4, 2019 by Trinlay, Hotel Management
Thanks for staying with us. We appreciate your feedback and hope to see you again soon.
3 out of 5
by A verified traveler from sacramento

Posted Oct 2, 2019 on Expedia
Parking cost $45 which I feel like should be mentioned before having to purchase the rooms. It was also very loud. The outside traffic and construction was so loud even with both windows closed. The room was a little on the smaller side. Staff was really polite and room service was nice. The pool that they share with The Americania was very nice, it was clean and really warm.
Comment from Hotel Management
Oct 3, 2019 by Trinlay, Hotel Management
Thanks for staying with us. We appreciate your feedback and hope to see you again soon.
1 out of 5
by A verified traveler from Los Angeles

Posted Oct 2, 2019 on Expedia
Tramps on the outside. Noisy setting. No aircon. Very very basic accommodation. Dismal customer service.
Comment from Hotel Management
Oct 3, 2019 by Trinlay, Hotel Management
Thanks for staying with us. We apologize that we were unable to meet your expectation. We'll report the issue to the management. We hope to see you again soon.
5 out of 5
by A verified traveler

Posted Sep 25, 2019 on Expedia
Comment from Hotel Management
Sep 26, 2019 by Trinlay, Hotel Management
Thanks for staying with us. We appreciate your feedback and hope to see you again soon.
4 out of 5
by A verified traveler

Posted Sep 21, 2019 on Expedia
Comment from Hotel Management
Sep 22, 2019 by Trinlay, Hotel Management
Thanks for staying with us. We appreciate your feedback and hope to see you again soon.
2 out of 5
by A verified traveler

Posted Sep 19, 2019 on Expedia
Smelly room. Poorly maintained. Overpriced TV doesn’t work
Comment from Hotel Management
Sep 20, 2019 by Trinlay, Hotel Management
Thanks for staying with us. We appreciate your feedback and I'll address the issue to our concerned department. We hope to see you again soon.
3 out of 5
by A verified traveler

Posted Sep 17, 2019 on Expedia
Good: Very affortable price and nice rooms. Bad: They didn't clean the room one of the days.
Comment from Hotel Management
Sep 17, 2019 by Trinlay, Hotel Management
Thanks for staying with us. We are glad to hear that you liked the room. We extremely apologize for the inconveniences. I'll report this to our housekeeping manager. We appreciate your feedback and look forward to seeing you again soon.