Ratings based on 997 Verified Reviews

3.3 out of 5
83% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.2 Hotel condition
AARP Travel Center Verified Reviews
1 out of 5
by A verified traveler

Posted Mar 23, 2020 on Expedia
Comment from Hotel Management
Mar 23, 2020 by Jonathan C, Hotel Management
Dear Guest, Thank you for taking the time to give us a review, we are disappointed that your stay with us failed to meet your expectations, we are constantly making improvements to ourselves and we hope you'll give us another opportunity to serve you again in the future. Jonathan C Front Office Manager
4 out of 5
by A verified traveler

Good hotel is just perfect

Posted Mar 22, 2020 on Hotels
I love this place, been to plenty of fancy hotels, this is not one. However it's clean the folks are very friendly and accommodating. The location is perfect for me. Price is reasonable too. The staff makes it for me.
Comment from Hotel Management
Mar 22, 2020 by Jonathan C, Hotel Management
Dear James, Thank you for taking the time to give us a review, we are thrilled to see that you've enjoyed your stay with us and we look forward to serving you again in the future! Jonathan C Front Office Manager
1 out of 5
by A verified traveler from Los Angeles

Posted Mar 20, 2020 on Expedia
The first room had stained carpet and smelled like urine. The staff moved me to another room. Even the second room the carpet was stained. The hallway carpet was stained badly. A horrible place. I would never go back.
Comment from Hotel Management
Mar 20, 2020 by Jonathan C, Hotel Management
Dear AA, Thank you for taking the time to give us a review, we are extremely disappointed to hear that your stay with us failed to meet your expectations, we are constantly making improvements to ourselves and we hope that you'll give us another chance the next time you're in San Francisco! Jonathan C Front Office Manager
5 out of 5
by A verified traveler

Posted Mar 17, 2020 on Expedia
The room was more spacious than expected! The area wasn't sketchy at all compared to other places. Great spot to stay in!
Comment from Hotel Management
Mar 17, 2020 by Trinlay, Hotel Management
Thanks for staying with us and your support. We appreciate your feedback and hope to see you again soon.
5 out of 5
by A verified traveler

Posted Mar 17, 2020 on Expedia
Great location, but on the edge of rough area. Price was great despite the SF Urban tax. Staff was wonderful. For those who need the very basics this is a solid choice. Walking distance to Capital Building, great coffee shops, restrauants, shopping. This hotel gave us the opportunity to see the real SF and not just the pretty tourist SF.
Comment from Hotel Management
Mar 17, 2020 by Trinlay, Hotel Management
Thanks for staying with us and your support. We are so glad to hear that our staff was wonderful. We appreciate your feedback and hope to see you again soon.
3 out of 5
by A verified traveler

Posted Mar 16, 2020 on Hotels
Comment from Hotel Management
Mar 17, 2020 by Trinlay, Hotel Management
Thanks for staying with us and your support. We appreciate your feedback and hope to see you again soon.
5 out of 5
by A verified traveler

Good hotel is really good !!

Posted Mar 14, 2020 on Hotels
Nice hotel to stay !! Everything near by !!
Comment from Hotel Management
Mar 14, 2020 by Jonathan C, Hotel Management
Dear Rishi, Thank you for taking the time to give us a review, we are delighted to see that you've enjoyed your stay with us and we hope to serve you again in the future! Jonathan C Front Office Manager
2 out of 5
by A verified traveler

Posted Mar 12, 2020 on Hotels
Comment from Hotel Management
Mar 12, 2020 by Jonathan C, Hotel Management
Dear Guest, Thank you for taking the time to give us a review, we're disappointed to see that your stay with us failed to meet your expectations. we are constantly making improvements and we hope that you'll give us another chance to make things right in the future! Jonathan C Front Office Manager
4 out of 5
by A verified traveler

Parking

Posted Mar 9, 2020 on Hotels
Parking for $45 per night should be mentioned somewhere
Comment from Hotel Management
Mar 9, 2020 by Jonathan C, Hotel Management
Dear Guest, Thank you for taking the time to give us a review, we are happy to see that you've enjoyed your stay with us and we look forward to serving you again in the future! Jonathan C Front Office Manager
1 out of 5
by A verified traveler

Posted Mar 8, 2020 on CheapTickets
Comment from Hotel Management
Mar 9, 2020 by Jonathan C, Hotel Management
Dear Guest, Thank you for taking the time to give us a review, we are disappointed to see that your stay with us failed to meet your expectations, we will make improvements and we hope for another opportunity to serve you again in the future! Jonathan C Front Office Manager
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