Sorrento Vacations

The hotel has lots of character and I love the decor. The important stuff (bed, bathroom) was generally clean, but our suite smelled like mildew and was in dire need of a very deep clean. The floor under the bed was dirty, there were smudges on the walls, baseboards, holes in the windowsill and the door itself was filthy. It seems like they are really cutting corners there. It’s also a very noisy place. The big chandelier was gorgeous but rattled every time someone upstairs walked across the floor. In fact, the whole room shook. The walls were thin and we could easily hear our neighbors and outside noise. Amenities were not great - bare minimum on towels, only one toilet paper roll - but to be fair, we didn’t raise any of these issues given the short duration of our stay, so I have no way of knowing if the staff would have fixed them had we said something. Pool was dirty and looked much nicer in photos, which is my overall impression of the hotel - better in pics. I wouldn’t go back, given the price and the general area. I also wasn’t impressed with the fact that they wanted to charge me $50 to check in an hour early. I declined, but those things add up and will not make me a return customer!

Staff were very professional and welcoming. Very convenient location. Can be a bit noisy due to location near Canal St. but otherwise would highly recommend.