Ratings based on 993 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 25, 2024 on Expedia
March 2024 Facility was under renovation. Remodeled rooms not completely finished. Entry way to Inn blocked, had to circle the block and enter via the exit driveway. Heater in room very noisy, turned it OFF at night. Hot shower water not hot enough. Small makeup mirror at sink missing. Lighting dim. Website advertises Complimentary Sonoma Country Breakfast...was actually a continental breakfast in the makeshift lobby. Staff was polite and accommodating, but certain parts of the experience were not as satisfying as hoped, or expected. Perhaps when the remodel process is totally completed and management has given the entire facility a thorough test run a higher rating will be warranted. PS would be nice to have a couple electrical outlets in the outdoor fire pit area for phone charging.
by A verified traveler
Posted Mar 25, 2024 on Expedia
Stayed at this property for a number of family trips.,
Enjoyed staff and convenience..
Of other facilities near property
by A verified traveler
Posted Mar 25, 2024 on Expedia
The staff and management were very helpful when our plans changed due to a death in the family.
Beautiful newly renovated room.
Great new shower.
Walking distance to Sonoma Film Festivsl events and fabulous dining spots.
Loved the fireplace, as always.
Great place to stay in the Sonoma / Napa area especially for Infineon Raceway.
Cheers
by A verified traveler
Posted Mar 15, 2024 on Expedia
by A verified traveler
Posted Mar 4, 2024 on Expedia
Nice location, friendly service. Heat in room loud, fridge did not work
by A verified traveler
Posted Mar 3, 2024 on Expedia
by A verified traveler
Posted Feb 27, 2024 on Expedia
See scores.
by A verified traveler
Posted Feb 26, 2024 on Expedia
Booked a 1 night stay (sun-mon), once we arrived we had to wait til after lunch to get a room -not a problem that normal. After a good day around town, one expects and nice comfortable relaxing good night rest in their room, right? Well let me tell you, the hotel is in a renovation stage (which Expedia nor the Best Western website doesn’t disclose). We actually got an updated room but we had to suffer the consequences of electrical work not done correctly. Our vanity mirror had a built-in light and we couldn’t even turn off. The bathroom exhaust fan remained on all night, switch would turn off but it kept turning back on. Can picture this? We couldn’t even sleep due to the light on and the noise coming from the bathroom. Also the front door lock was not working properly.
I called the front desk to see what can be done. Shortly, the maintenance groundskeeper came by and was dumbfounded on the issues. He said he would report it in the morning and that’s that! SMH I was not only upset but now I had a restless night when you’re supposed to be enjoying a weekend anniversary getaway. To top it off, at 630 in the morning, we started to here work trucks parking right next the our window. Just imagine all the workers unloading all their tools on Monday morning? So- no sleep all night and now the noise of the construction. Not nice
by A verified traveler
Posted Feb 15, 2024 on Expedia
I've staid here multiple times, always good and in a convenient area. This time they had construction going on which was no fun but not a big deal.
by A verified traveler from Sunnyvale
Posted Jan 28, 2024 on Expedia
We have stayed here before when we go wine tasting in Sonoma. It's a short walk to the plaza. The free breakfast is good. We love the hot tub. Be sure you have a room on the first floor with a convenient sliding glass door to the garden.
Comment from Hotel Management
Feb 1, 2024 by GM, Hotel Management
Dear LisaThank you for taking the time to post a reveiw. I am happy to hear that you enjoyed your recent stay with us. I sincerely hope that the next time you visit Sonoma Wine Country you will consider staying with us again.We hope to see you soon!Best RegardsK Comfort