The photos & details mentioned in the hotel's listing are misleading & incorrect.
The property is in desperate need of maintenance, from the reception area to the rooms, bathrooms, and swimming pool. The overall condition of the hotel was disappointing and fell well below basic hospitality standards.
There were no lights in the corridors, the bathroom ceiling was in poor condition, the room's air conditioning was not functioning properly, and the swimming pool was not operational.
Although the rooms themselves were reasonably decent, they clearly lacked basic upkeep, including proper cleaning, lighting, and electrical maintenance. These are fundamental requirements that any hotel should provide.
However, the most disappointing aspect was the staff's attitude towards guests. The staff were extremely rude, unprofessional, and unwilling to understand or resolve guest concerns. Their primary focus appeared to be collecting money rather than ensuring guest satisfaction.
The lady at the reception was particularly rude and unhelpful. The management seriously needs to invest in staff training, especially in customer service, communication, and handling guest complaints professionally.
Overall, the property has potential, but poor maintenance, non-functional facilities, and unacceptable staff behaviour make it difficult to recommend. Management needs to take immediate corrective action to improve both the infrastructure and the overall guest experience.