Som Quouen Vacations

Like most places in Vietnam, maintenance is a bit of an issue. However, breakfast was great and staff were truly helpful and friendly. Rooms were comfortable and clean. Hotel was very close to shops, restaurants, Train Street and the lake.

We stayed in the Gem suite and everything was top notch. Room was spacious. Bathroom was well stocked and large. Extra touches, I.e. wine and fruits on arrival were perfect. Everyone we met was extremely friendly and helpful. We really enjoyed our breakfasts. There was plenty of selection and lots of new dishes to try. Anna was very friendly. The location of the hotel was perfect. We could walk wherever we needed to go.

Great staff who make guests feel extremely welcome throughout their stay. The rooms were lovely, breakfast service was great and we loved watching the sunset from the the ozone bar and pool area. Hong from reception was extremely helpful and accommodating and is a real asset to the hotel, as was Lisa from the Ding Doong restaurant. We had a great stay and would definitely recommend to other travellers to Hanoi.