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Crystal Palace Boutique Hotel

4.0 star property
Hotel in Sofia with a 24-hour fitness center and a sauna

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Photo gallery for Crystal Palace Boutique Hotel

Exterior
Lobby sitting area
Executive Room | Minibar, in-room safe, desk, blackout drapes
Lunch and dinner served
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym
  • Breakfast available
  • Parking available
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite

Minibar, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Bidet
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Minibar, in-room safe, desk, blackout drapes

Deluxe Suite

Highlights

Separate sitting area
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Bidet
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Executive Room | Minibar, in-room safe, desk, blackout drapes

Executive Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Bathrobes
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Bathrobes
Bidet
Hair dryer
Shower/tub combination
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
14 Shipka Street, Sofia, 1504

What's nearby

  • Sofia University - 1 min walk - 0.0 miles
  • Bulgarian Parliament - 3 min walk - 0.2 miles
  • Alexander Nevski Cathedral - 5 min walk - 0.3 miles
  • Sofia Central Mineral Baths - 15 min walk - 0.8 miles
  • National Palace of Culture - 20 min walk - 1.1 miles

Getting around

  • Sofia Central Station - 15 min drive
  • Serdika Station - 19 min walk
  • Sofia Airport (SOF) - 15 min drive

Restaurants

  • ‪Кафе Бар Тони - ‬2 min walk
  • ‪Franco’s Pizza - ‬4 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Щастливеца София Сан Стефано - Shtastlivetsa Sofia San Stefano - ‬5 min walk
  • ‪Клуб на архитекта (Club of the Architects) - ‬1 min walk

About this property

Crystal Palace Boutique Hotel

Upscale hotel located in Sofia City Center
You can look forward to dry cleaning/laundry services, a bar, and a 24-hour gym at Crystal Palace Boutique Hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage, a body wrap, or a body scrub. The on-site restaurant, Crystal Palace, offers lunch and dinner. Stay connected with free in-room WiFi.
Other perks include:
  • Limo/town car service, buffet breakfast (surcharge), and self parking (surcharge)
  • Massage treatment rooms, free newspapers, and meeting rooms
  • A porter/bellhop, a front-desk safe, and an elevator
Room features
All 63 rooms have comforts such as laptop-compatible safes and air conditioning, as well as perks like free WiFi and bathrobes.
Other amenities include:
  • Bidets, free toiletries, and hair dryers
  • LCD TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

Bulgarian, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (BGN 40 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; BGN 30 for adults and BGN 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crystal Palace

Things to do

  • 24-hour gym
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2 meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from May 24 2025 to May 26 2025 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa/Beauty services
The following facilities are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day:
  • Fitness facilities
  • Sauna

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BGN 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BGN 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately BGN 30 for adults and BGN 30 for children
  • Airport shuttle fee: BGN 90 per person (one-way)
  • Self parking fee: BGN 40 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: BGN 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crystal Palace Boutique
Crystal Palace Boutique Hotel
Crystal Palace Boutique Hotel Sofia
Crystal Palace Boutique Sofia
Crystal Boutique Hotel Sofia
Crystal Palace Boutique Hotel Hotel
Crystal Palace Boutique Hotel Sofia
Crystal Palace Boutique Hotel Hotel Sofia

Frequently asked questions

Is Crystal Palace Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crystal Palace Boutique Hotel?

Self parking is available for BGN 40 per day. Limited spots are available.

What time is check-in at Crystal Palace Boutique Hotel?

Check-in start time: 2 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Crystal Palace Boutique Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Crystal Palace Boutique Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of BGN 90 per person applies.

Where is Crystal Palace Boutique Hotel located?

Located in Sofia City Center, this hotel is steps from Sofia University, Doctors’ Garden, and Cyril and Methodius National Library of Bulgaria. Bulgarian Parliament and Zaimov Park are also within 5 minutes. Serdika Station is 19 minutes by foot and Lavov Most Station is 26 minutes.

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Crystal Palace Boutique Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 142 out of 233 reviews
Rating 8 - Good. 76 out of 233 reviews
Rating 6 - Okay. 11 out of 233 reviews
Rating 4 - Poor. 1 out of 233 reviews
Rating 2 - Terrible. 3 out of 233 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of Sofia - very classy with wonderful staff and accommodations. Convenient parking garage under hotel was perfect and the breakfast was quite tasty. I was able to venture around on foot to see the sights and enjoy some very delicious Bulgarian food (and even craft beer) - can't wait to return.
Stayed 1 night in May 2025

10/10 Excellent

Vladislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend the hotel and area
Stayed 1 night in Oct 2024

10/10 Excellent

OLEKSANDR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, downtown is in walking distance
Stayed 3 nights in Nov 2024

10/10 Excellent

Giorgio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel , clean and convenient. called a taxi to the airport at 4:00 AM and it was at the front door in five minutes.
Stayed 2 nights in Feb 2025

10/10 Excellent

Deidree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a business trip, really liked my spacious room with air conditioning, water kettle, complimentary mineral water, tea, and coffee, bathtub, stable password-protected WiFi, daily cleaning, good breakfast, restaurant on site, proximity to parks and my business event venue. Only minor issue was the safe wasn’t working. Highly recommended!
Stayed 3 nights in May 2025

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location..!!
Stayed 1 night in Sep 2023

6/10 Okay

Lubomir

Liked: Cleanliness, amenities
Hotel is getting worn down. Wonderful location and close to downtown
Stayed 2 nights in Mar 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything nice
Stayed 3 nights in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staying! Great stuff!
Stayed 3 nights in Jan 2023

8/10 Good

Leslie

Liked: Staff & service, property conditions & facilities
Very comfortable bed. Nice bathroom.Two armchairs. I came down for breakfast at 9am and by this time the hot food was only lukewarm but there was a good choice of cereals and cakes.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kashif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well maintained and clean property. centrally located.
Stayed 1 night in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
A superb location in the Doctors Garden area of Sofia. Great cafes and bars in the vicinity but quiet across the road from a well-kept park. Staff are very accommodating. Strongly recommended. Definitely my favorite hotel in Sofia.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Exceeded expectations. Great bathroom, comfortable bed. Great location. Very reasonable price. Will stay here again
Stayed 4 nights in Jan 2023

10/10 Excellent

Evgeniy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
another great overnight stay at this lovely hotel! Thank you!
Stayed 1 night in Aug 2022

8/10 Good

Nikolai

Liked: Amenities
location
Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central value for money

People on the desk and the concierge was very friendly and helpful. Smiley and welcoming.
Stayed 1 night in Apr 2023

10/10 Excellent

Lodewyk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 6 nights in Jul 2024

10/10 Excellent

Gaetano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 1 night in Oct 2022

8/10 Good

Nikolai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
solide
Stayed 1 night in Jan 2023

10/10 Excellent

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grandeur hotel in very convenient location

It is in the amazing location, in front of a park. In several minutes, you can walk to the cathedral, parliament, the University of Sofia (one block) and many cafes and restaurants. The hotel has the traditional value of a great hotel. Staff are properly attired. Furniture is solid wood. Brass handles in the washroom are all well polished shiny.
Stayed 3 nights in Sep 2023

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC was working perfectly. It’s not easy to find in Bulgaria
Stayed 3 nights in Jul 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was OK except the breakfast. Arrived around 8.40 to the breakfast room and everything was gone, they did not fill upp.
Stayed 2 nights in Sep 2023

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful receptions and very central to all places of interests. It’s only 5 minutes walk to Alexander cathedral and 10 minutes away from the buzzing Alexander Boulevard. The hotel is a bit dated and they charged for everything including water bottles. The bar could not offer all the alcoholic drinks offered on their drink menu. However, there are other bars very close by.
Stayed 2 nights in Aug 2023

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Staff & service

Not suitable for business travel

Con: No basic amenities such as iron are available in the hotel, yet their pressing service has very limited operating hours. No water bottle in the room. The walls are paper-thin. Pro: Nice and quiet location.
Stayed 1 night in Feb 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024