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Best Western Plus Lozenetz Hotel

3.0 star property
Central hotel with a full-service spa connected to a shopping center in Sofia

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Deluxe Room, 1 Double Bed with Sofa bed, Non Smoking (with Sofabed) | 1 bedroom, minibar, in-room safe, desk
Lobby
Reception
Front of property - evening/night
Bar (on property)

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Spa
  • Breakfast included
  • Parking available
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

Superior Room, 2 Twin Beds, Non Smoking (with Sofabed)

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2024
Fan
Separate bedroom
Hair dryer
  • Sleeps 3
  • 2 Twin Beds

View all photos for Comfort Room, 2 Twin Beds, Non Smoking

Comfort Room, 2 Twin Beds, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Comfort Room, 2 Twin Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2024
Fan
Separate bedroom
Hair dryer
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Comfort Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2024
Fan
Separate bedroom
Hair dryer
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

Junior Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2024
Fan
Separate bedroom
Hair dryer
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Family Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2024
Separate bedroom
Fan
Hair dryer
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Deluxe Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2024
Fan
Separate bedroom
Hair dryer
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
23, Bul. Sveti Naum, Sofia, 1421

What's nearby

  • National Palace of Culture - 12 min walk - 0.6 miles
  • Vitosha Blvd - 15 min walk - 0.8 miles
  • Vasil Levski Stadium - 17 min walk - 0.9 miles
  • Alexander Nevski Cathedral - 3 min drive - 1.6 miles
  • Bulgarian Parliament - 3 min drive - 1.6 miles

Getting around

  • Ovcha kupel Metro Station - 7 min drive
  • Sofia Central Station - 20 min drive
  • Sofia Airport (SOF) - 18 min drive

Restaurants

  • ‪Arcadia Balkan Grill - ‬5 min walk
  • ‪Centobuchi - ‬3 min walk
  • ‪Sinatra - ‬6 min walk
  • ‪KFC - ‬6 min walk
  • ‪Бирария Стамболовъ - ‬3 min walk

About this property

Best Western Plus Lozenetz Hotel

Remodeled hotel, renovated in 2024 and located in Lozenets
At Best Western Plus Lozenetz Hotel, you can look forward to free full breakfast, an airport shuttle, and a coffee shop/cafe. Treat yourself to a massage at the onsite spa. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and access to a nearby indoor pool
  • Express check-out, express check-in, and a 24-hour front desk
  • Multilingual staff, concierge services, and tour/ticket assistance
Room features
All guestrooms at Best Western Plus Lozenetz Hotel boast perks such as air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Heating and fans
  • Showers, free toiletries, and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, highchairs, and electric kettles

Languages

Bulgarian, English, Greek, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (BGN 20 per day)

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Full-service spa
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • High chair
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Garden

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 2004
  • Renovated entire property - November 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for BGN 19.90

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BGN 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: BGN 26 per person (one-way)
  • Self parking fee: BGN 20 per day
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Lozenetz
Hotel Lozenetz Sofia
Lozenetz
Lozenetz Hotel
Lozenetz Sofia
Lozenetz Hotel Sofia
Best Western Lozenetz Hotel Sofia
Best Western Lozenetz Sofia
Best Western Lozenetz
Best Western Lozenetz Hotel
Best Plus Lozenetz Hotel Sofia
Best Western Plus Lozenetz Hotel Hotel
Best Western Plus Lozenetz Hotel Sofia
Best Western Plus Lozenetz Hotel Hotel Sofia

Frequently asked questions

Is Best Western Plus Lozenetz Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Plus Lozenetz Hotel?

Self parking is available for BGN 20 per day.

What time is check-in at Best Western Plus Lozenetz Hotel?

Check-in start time: 2 PM; Check-in end time: 5:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Plus Lozenetz Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Best Western Plus Lozenetz Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of BGN 26 per person applies.

Where is Best Western Plus Lozenetz Hotel located?

Located in Lozenets, this spa hotel is within a 15-minute walk of Borisova Gradina Park and National Palace of Culture. NDK and Sofia Arsenal Museum for Contemporary Art are also within 1 mi (2 km).

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Best Western Plus Lozenetz Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 56 out of 243 reviews
Rating 8 - Good. 100 out of 243 reviews
Rating 6 - Okay. 38 out of 243 reviews
Rating 4 - Poor. 24 out of 243 reviews
Rating 2 - Terrible. 25 out of 243 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Recommend
Stayed 1 night in Feb 2025

8/10 Good

Yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
Stayed 3 nights in Feb 2025

8/10 Good

Dora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Aug 2022

8/10 Good

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Stayed 1 night in Apr 2023

8/10 Good

Maia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overnight stay in Sofia. Room was clean and with enough space for 2 people. The necessary basics were all provided - towels, soap, kettle, etc. Breakfast was decent. Overall would recommend if you look for a place to sleep.
Stayed 1 night in Oct 2022

6/10 Okay

Fadya

Liked: Staff & service, amenities
Disliked: Cleanliness
The room wasn’t clean.There were dust and spider webs everywhere. The bed was comfy and the bed essentials were good. The hotel overall wasn’t well maintained but it was just ok for a overnight stay after a long flight.
Stayed 1 night in Sep 2022

8/10 Good

TATIANA

Liked: Cleanliness, room comfort
Disliked: Staff & service

Not a warm welcome

I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
Stayed 1 night in Oct 2022

4/10 Poor

KONSTANTINOS

Liked: Room comfort
Disliked: Cleanliness, staff & service

Best Western Lozenetz Hotel report

I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
Stayed 4 nights in Dec 2022

6/10 Okay

Szántó

Liked: Cleanliness
Disliked: Property conditions & facilities

Not up to Best Western standards

Here's a list of what I didn't like: 3 of the 4 lights did not work in the room. The staff needed 24 hours to find bulbs. One light stopped working again the following day. One towel had a huge hole in the middle plus some stains. I stayed 3 nights, with room service only once. Even then, my bed was not made. The shower tube was falling apart and the shower wall was leaking, resulting on water running everywhere in the bathroom.
Stayed 3 nights in Oct 2022

2/10 Terrible

Shai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Recommended

2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
Stayed 4 nights in Nov 2022

4/10 Poor

Ivaylo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Western? More like Worst Western...

The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
Stayed 1 night in Sep 2022

8/10 Good

Sarah Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
Stayed 4 nights in May 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal
Stayed 1 night in Feb 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Feb 2025

4/10 Poor

Menderes

Stayed 2 nights in Feb 2025

10/10 Excellent

ILYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Risto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

gary

Stayed 1 night in May 2023

4/10 Poor

Ireneusz

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

4/10 Poor

alfred

Disliked: Cleanliness, amenities, property conditions & facilities
Deludente
Stayed 1 night in Apr 2023

6/10 Okay

NEARCHOS

Stayed 4 nights in Mar 2023

2/10 Terrible

Engela

Stayed 10 nights in Mar 2023

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad service

Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2023

6/10 Okay

Svetlana

Stayed 3 nights in Dec 2022