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Toya Sun Palace Resort & Spa

Property class: 4

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Photo gallery for Toya Sun Palace Resort & Spa

A spacious room with a large window offering a view of mountains and a body of water. - Toya Sun Palace Resort & Spa (Sobetsu)
A steam room with a view of the mountains. - Toya Sun Palace Resort & Spa (Sobetsu)
A hotel room with two beds, a large window with a view of the sea, and a modern ceiling design. - Toya Sun Palace Resort & Spa (Sobetsu)
A person in a clear infinity pool with a view of distant mountains and a wooden structure. - Toya Sun Palace Resort & Spa (Sobetsu)
An outdoor seating area with wicker furniture and a stone wall, overlooking a body of water and mountains. - Toya Sun Palace Resort & Spa (Sobetsu)
An indoor mineral hot spring (onsen), a grocery/convenience store, and shopping on site are just a few of the amenities provided at Toya Sun Palace Resort & Spa. For some rest and relaxation, visit the hot springs/mineral springs or sauna, and indulge in a massage. The on-site restaurant, Palacio, offers breakfast, dinner, and a poolside location. In addition to a garden and an arcade/game room, guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Twin Room, Lake View, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a view of the mountains.

Twin Room, Lake View, Non Smoking

  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Style Room, Lake View, Non Smoking

A traditional Japanese room with tatami flooring, a low table, a sofa, and a television.

Japanese Style Room, Lake View, Non Smoking

  • Lake view
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 4 Twin Futons

View all photos for Japanese & Western Style Room, Lake View, Non Smoking

A hotel room with two beds, a desk, a chair, and a TV.

Japanese & Western Style Room, Lake View, Non Smoking

  • Lake view
  • 35 sq m
  • Sleeps 4
  • 2 Twin Futons OR 2 Twin Beds

View all photos for Western Style Room, Lake View, Non Smoking

An indoor swimming pool with lounge chairs, palm trees, and a covered seating area.

Western Style Room, Lake View, Non Smoking

  • Lake view
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Japanese Style Room, Lake View, Non Smoking

An indoor swimming pool with lounge chairs, palm trees, and a covered seating area.

Japanese Style Room, Lake View, Non Smoking

  • Lake view
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Run of the House (No Choice of room type)

An indoor swimming pool with lounge chairs, palm trees, and a covered seating area.

Run of the House (No Choice of room type)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

About the neighborhood

Located in Sobetsu, Toya Sun Palace Resort & Spa is in a rural area and on the waterfront. Zenko-ji Temple and Hakucho Bridge are local landmarks, and some of the area's attractions include Rusutsu Resort and Toyako Volcano Science Museum. Traveling with kids? Consider Sobetsujohokanai and Toyako Forest Museum. Visit our Sobetsu travel guide
View more Resorts in Sobetsu
Map
7-1 Toyako Onsen, Sobetsu, Hokkaido, 052-0107

What's nearby

  • A duck-shaped boat with the number 32 on a dock, fireworks in the background, and a sign with Japanese text.
    Toyako Onsen
    1 min walk - 0.0 miles
  • A snow-capped mountain with bare trees in the foreground and a body of water in the background.
    Shikotsu-Toya National Park
    1 min walk - 0.0 miles
  • A calm lake with a mountain in the distance and cherry blossoms in the foreground.
    Lake Toya
    1 min walk - 0.1 miles
  • Toyako Hot Spring
    4 min drive - 1.3 miles
  • Usuzanfunka Memorial Park
    6 min drive - 1.9 miles

Getting around

  • Toya Station
    14 min drive
  • New Chitose Intl. Airport (CTS)
    94 min drive

Restaurants

  • Blossom Coffee
    11 min walk
  • でめきん食堂
    13 min walk
  • 波の音
    13 min walk
  • Cafe&Restaurant The Toya
    2 min drive
  • 岡田屋
    19 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Palacio

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • On a lake

Full-service spa

  • Hot spring
  • Hot springs open from 5:00 AM - 11:00 PM
  • Hot springs water temperature - 108 ºF
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • 1 building
  • 10 floors
  • Ballroom
  • Built in 1965
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7 PM

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Hot springs access available from 5:00 AM to 11:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Does Toya Sun Palace Resort & Spa have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Toya Sun Palace Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Toya Sun Palace Resort & Spa?

Check-in start time: 2 PM; Check-in end time: 7 PM.

What time is check-out at Toya Sun Palace Resort & Spa?

Check-out is at 10 AM.

Where is Toya Sun Palace Resort & Spa located?

This family-friendly Sobetsu resort is located on the waterfront, just steps from Toyako Onsen and Lake Toya. Toyako Volcano Science Museum and Usuzanfunka Memorial Park are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Toya Sun Palace Resort & Spa Reviews

7.6

Good

7.2

Cleanliness

7.6

Location

7.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 64 out of 250 reviews
Rating 8 - Good. 104 out of 250 reviews
Rating 6 - Okay. 56 out of 250 reviews
Rating 4 - Poor. 18 out of 250 reviews
Rating 2 - Terrible. 8 out of 250 reviews

Reviews

Verified review

4/10 Poor

Koichiro

Disliked: Cleanliness, amenities, property conditions & facilities
The facility is very old. Especially the bathroom at the own room is not clean and comfortable at all. If the hotel wants to continue the business, it is high time to renew the facility. The buffet style dinner was so so.
Stayed 1 night in Sep 2022
Verified review

8/10 Good

サトミ

Liked: Amenities, property conditions & facilities
お風呂からの景色が最高
Stayed 1 night in Sep 2022
Verified review

6/10 Okay

コウキ

Liked: Cleanliness, property conditions & facilities
新しい施設と比べると不便かな
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

AYAKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

53年記念北海道旅

どの部屋からも洞爺湖が望め、特にお風呂は眺めといい設備や備品　清潔感何もかも素晴らしい
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

aya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一日中洞爺湖を眺められます。 本当に美しかった！
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

MA R I K O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
プールも楽しかったし食事もいろんなバリエーションでとてもおいしかったです。
Stayed 1 night in Aug 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

約10年振りのサンパレス

何年振りかのサンパレスでした。ロビーや風呂が改築され綺麗で気持ち良く三日間を過ごす事が出来ました。孫たちはプールで大はしゃぎ、食事も子供も大人も美味しく頂きました。イルミネーションも美しく素敵でした。ただ連泊だったので昼ごはんを食べるレストランが無かったのでカップラーメンになりました。
Stayed 1 night in Dec 2020
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and dirty, no air conditioning. Room is too old, very ugly decoration. Just like a room with monsters. Restaurant food is also not very good. Just the new and extended area is nice!
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

kaori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

メリークリスマス

チェックイン前にもプールや温泉を利用できるのが嬉しい。なんせプールや温泉などやりたいことがいっぱいあるから！建物全体が大きめの造りなので優雅な気持ちになれました。ご飯も美味しかったです。タヒチアンダンスが予想以上に刺激的で魅入ってしまいました(^ ^)
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
エクスペディアの支払い方法がわからなかった
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
提供接送服務, 溫泉對湖, 好服務, 晚餐, 早餐食物種類多元化, 值得推薦, SHOP有向各式各樣啤酒....正
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
エレベーターから部屋までの距離が少し遠かった。
Stayed 1 night in Sep 2019
Verified review

8/10 Good

WAI FUNG

Liked: Staff & service

Good but old

Nice facilities but the room is a bit aged
Stayed 2 nights in Aug 2019
Verified review

6/10 Okay

Nobuhiro

Disliked: Property conditions & facilities

費用対効果に少し疑問

ディナービュッフェは想定内でしたが、朝食のビュッフェは良かったです。部屋とプールは古くて狭い印象でした。リニューアルしたと聞いていたので少し残念。
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot spring facilities
Stayed 1 night in May 2019
Verified review

2/10 Terrible

Linda

Disliked: Cleanliness

Charged non-smoking room for Smoking room

The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
Stayed 1 night in May 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
ロケーションは最高。花火も満足でした。 スタッフの方も、フロントの女性はとても親切でチェックインもスムーズでした。 ただ、年配の男性の方がチェックインの列を采配されていたが、あまりいけてなかった。数組しか並んでいないのに、列の管理を徹底しすぎて、リゾート気分が少し減退したのと、業務連絡の電話を列に並ぶお客様の目の前で、大声で話すのはどうかと思う。
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
비가 오고 안개가 끼어 풍경을 즐길 수는 없었으나, 통유리에 욕장에서도 도야호수를 볼 수 있고 노천탕이 있어 좋았다. 1시 도착하여 체크인을 가능했으나 룸으로 들어갈 수 없어 수영장을 먼저갔는데, 투숙객임에도 룸의 수건을 갖고 올 수 없다고 대여를 했다. 페이스타올, 바디타올 1세트로 300엔이었다. 수영장 내의 탈의실에는 특별한 것이 없어 수영이 끝난 후에는 물기만 닦고 대욕장 또는 룸으로 이동해서 씻어야 한다. 수영장이 넓고 후기에서도 봤지만 돌고래, 가오리 튜브를 무료로 이용할 수 있었다. 원형튜브의 경우 대여도 해준다. 4살 아이와 놀기에 부족함이 없었다. 길이별로 빨강, 노랑, 파랑 미끄럼틀이 있고 슬라이드미끄럼틀도 있어 어른들도 즐기기 좋았다. 파도풀도 시간대별로 있는데 재미있고 좋았다. 식사는 무난하였다. 뷔페로 진행하여 맛이나 양에 부족함을 없었다.
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Wing Cheong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Spa Hotel

Superb scenic view with excellent spa facilities
Stayed 2 nights in Jan 2019
Verified review

10/10 Excellent

YACHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境很美
Stayed 1 night in Jan 2019
Verified review

6/10 Okay

Verified traveler

不過不失

酒店比較舊，浴室設備也有點破損。 餐廳的自助餐菜式蠻多，不過食完後，衣服有很大陣油煙味。 溫泉也不錯的。
Stayed 1 night in Jan 2019
Verified review

10/10 Excellent

jeonghoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

토야 선팰리스 리조트에 감동 먹었어요!

주차장에 주차해놓은 렌트카에 밧데리가 나가서 시동이 안걸렸는데 체크아웃해주신 나이지긋한 직원분이 수트에 장장구두 차림으로 눈보라가 치는 상황은 아랑곳하지않으시고 차를 가져와서 밧데리점프해주셨습니다 너무도 고마왔습니다 토야 선팰리스 프론트직원분께 너무 감사하고 다음에도 꼭 오고 싶은 리조트입니다
Stayed 1 night in Dec 2018
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
改装前のフロアに宿泊したのでやはり古さは・・・ 使用しませんでしたが、特に部屋の風呂はちょっといかがなものかなと。
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

anonymous

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.
Stayed 1 night in Oct 2018
Verified review

10/10 Excellent

Sairung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ดีค่ะ ที่จอดรถไกลหน่อย ห้อง smoking เหม็นบุหรี่อย่างแรง ต้องขอ up grade ห้องถึงได้เปลี่ยนห้อง ถ้าไม่ได้คงต้องย้ายที่นอน ได้ห้องแล้วก็ดีค่ะ
Stayed 1 night in Oct 2018