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The Quay Hotel West Coast

3.0 star property
Hotel with free parking, a quick walk to West Coast Park

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Photo gallery for The Quay Hotel West Coast

Lobby
Lobby
Front of property
Food and drink
Deluxe Twin Room | In-room safe, desk, laptop workspace, blackout drapes

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
Electric kettle
Cable channels
  • City view
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, No Windows

Superior Double Room, No Windows | In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, No Windows

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
Electric kettle
Cable channels
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Triple Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Triple Room

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
Electric kettle
Cable channels
  • City view
  • 18 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Double Room

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Double Room

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bidet
Private bathroom
Hair dryer
Electric kettle
Cable channels
  • City view
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
428 Pasir Panjang Road, Singapore, 118769

What's nearby

  • West Coast Park - 3 min walk - 0.2 miles
  • National University of Singapore - 4 min walk - 0.2 miles
  • Clementi Mall - 5 min drive - 2.3 miles
  • VivoCity - 8 min drive - 4.4 miles
  • Universal Studios Singapore - 12 min drive - 5.8 miles

Getting around

  • Kent Ridge Station - 3 min drive
  • Kempas Baru Station - 32 min drive
  • Singapore Changi Airport (SIN) - 36 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Niqqi's the Cheese Prata Shop - ‬2 min walk
  • ‪Fong Seng Fast Food Nasi Lemak - ‬2 min walk
  • ‪Cafe on the Ridge - ‬11 min walk
  • ‪The Mess - ‬10 min walk

About this property

The Quay Hotel West Coast

Hotel near West Coast Park
Located close to National University of Singapore and Haw Par Villa, The Quay Hotel West Coast provides dry cleaning/laundry services and a restaurant. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • Luggage storage, tour/ticket assistance, and a water dispenser
Room features
All guestrooms at The Quay Hotel West Coast include thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and bidets
  • 30-inch flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping, and electrical adapters/chargers

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: SGD 55 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: SGD 55 (one-way)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Santa Grand Hotel West Coast Singapore
Santa Grand Hotel West Coast
Santa Grand West Coast Singapore
Santa Grand West Coast
Santa Grand Hotel Singapore

Frequently asked questions

Is The Quay Hotel West Coast pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Quay Hotel West Coast?

Self parking is free at this property.

What time is check-in at The Quay Hotel West Coast?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM.

What time is check-out at The Quay Hotel West Coast?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does The Quay Hotel West Coast provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of SGD 55 per vehicle applies.

Where is The Quay Hotel West Coast located?

Located in Queenstown, this hotel is within a 5-minute walk of West Coast Park and National University of Singapore. Haw Par Villa and Clementi Mall are also within 3 mi (5 km). Haw Par Villa Station is 25 minutes by foot and Kent Ridge Station is 27 minutes.

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The Quay Hotel West Coast Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 26 out of 121 reviews
Rating 8 - Good. 49 out of 121 reviews
Rating 6 - Okay. 24 out of 121 reviews
Rating 4 - Poor. 14 out of 121 reviews
Rating 2 - Terrible. 8 out of 121 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10

Good stop for business travellers.
Stayed 4 nights in Aug 2024

10/10

Nice hotel. Friendly staff
Stayed 1 night in Aug 2024

10/10

The convenient location for someone who has to work at NUS for a short timemperiod
Stayed 5 nights in Sep 2024

4/10

Quite expensive for this kind of hotel, room very small, no separation between shower and toilet
Stayed 1 night in Sep 2024

6/10

Nothing to add
Stayed 2 nights in Dec 2024

10/10

Nice Hotel for stay at NUS
Stayed 13 nights in Aug 2023

8/10

Good value for money
Stayed 4 nights in Mar 2024

10/10

Very good
Stayed 1 night in Aug 2024

10/10

The property is in good shape, has a good room size, and most importantly the staff members are very supportive. We had a wonderful stay there and I recommend this hotel as a good choice if you visit Singapore.
Stayed 17 nights in Mar 2023

8/10

This hotel is a good value. The rooms are basic but all the necessary amenities are provided. The restaurants near the hotel are great for those who enjoy local Singaporean food - many great selections for breakfast, lunch and dinner!

4/10

The cleanliness of the rooms varies greatly.
Stayed 4 nights in Jul 2024

10/10

The property was on the main road close to the bus stops. The staff cleaned my room well. The reception was friendly and helpful. I felt safe in this hotel
Stayed 6 nights in Jan 2024

8/10

All ok
Stayed 1 night in Aug 2024

10/10

Very clean room (made up everyday). Bus stops very close by.
Stayed 6 nights in Apr 2023

8/10

You get exactly what you pay for, so no complaints there. The staff are helpful and friendly. The room is exactly as i expected. My only issue was the mattress was hard as rock and had to go buy a topper from IKEA to be able to sleep
Stayed 8 nights in Jun 2024

8/10

The hotel provided us early check in without any extra charges. The room was clean and tidy. However, the room was small, but most of the rooms in Singapore at this price point is of this size. The staff was friendly. Overall, a nice stay.
Stayed 8 nights in Apr 2023

8/10

Xxxxhjic
Stayed 1 night in Feb 2024

2/10

Avoid this hotel. The management and desk staff are exceptionally rude and indifferent. I could not believe I would ever encounter a hotel manager in the HOSPITALITY industry with such low regard for treating customers well. I’m a 60+ year old academic professional so there can be no plausible rationale for their poor attitudes. Every single interaction with manager or staff was unpleasant and cringy.
Stayed 4 nights in Jun 2024

2/10

How could they rent out the room when they themself should know better the rooms are so stinky and yet the receptionists cant be bothered when my guest approached them ? This is so shameful !!!!
Stayed 7 nights in Oct 2023

6/10

Great location if you have business at the university otherwise no good reason to stay there. No lobby. Unable to accommodate early check in. Lobby toilet in the basement next to sleeping staff behind blankets. Would not accommodate my request to shorten my stay. Even when expedia got involved. Ceiling in my tiny room needed a couple of layers of paint. Woken close to midnight by kids running up and down corridor screaming. Do not recommend.

2/10

The bed was rock hard, sheets were stained and holey (and when we asked for a change, I was told that there wasn't much for housekeeping to do as the sheets often came back from the laundry stained - ew!), and the room itself was tiny. Additionally, there was only one soap (a two-in one that was expected to be used for literally everything, including hand washing) which was insanely drying. Finally, there's a 30 SGD charge for lost room cards, which is frankly ridiculous.
Stayed 6 nights in Feb 2023

2/10

Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
Stayed 6 nights in Apr 2023

8/10

Stayed 6 nights in Jan 2025

10/10

very good.
Stayed 3 nights in Dec 2024

6/10

Stayed 4 nights in Sep 2024