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The Haven by JetQuay

Property class: 3

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Photo gallery for The Haven by JetQuay

A modern hotel lobby with a long, polished floor, seating areas with sofas, and a reception desk. - The Haven by JetQuay (Singapore)
A buffet counter with various food items, including jars of nuts, a coffee machine, and stacked containers of food. - The Haven by JetQuay (Singapore)
A bar area with two Apple monitors on a wooden shelf, two bar stools, and a stone wall. - The Haven by JetQuay (Singapore)
A modern reception area with a curved bench, two spherical pendant lights, and a wooden wall. - The Haven by JetQuay (Singapore)
A modern interior with stone walls, a clock, a TV, and seating arrangements. - The Haven by JetQuay (Singapore)
The Haven by JetQuay provides amenities like a 24-hour business center and a snack bar/deli. Stay connected with free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar
  • Housekeeping
  • 24/7 front desk

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Room options

View all photos for 1 Bed Nap Room, Arrival Hall

A hotel room with a bed, bedside table, mirror, and a bench.

1 Bed Nap Room, Arrival Hall

  • 43 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall

A hotel room with a bed, bedside table, mirror, and a bench.

Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall

  • 8 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 Double Bed

View all photos for 1 Bed Nap Room, Arrival Hall, 0800 to 2200

A hotel room with a bed, bedside table, mirror, and a bench.

1 Bed Nap Room, Arrival Hall, 0800 to 2200

  • 43 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall, 0800 to 2200

A hotel room with a bed, bedside table, mirror, and a bench.

Double Nap Room (2 Connecting 1 Bed Nap Rooms), Arrival Hall, 0800 to 2200

  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Changi neighborhood, The Haven by JetQuay is connected to the airport. Jewel Changi Airport and Orchard Road are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Gardens by the Bay and Singapore Botanic Gardens. Looking to enjoy an event or a game? See what's going on at Singapore National Stadium or Marina Bay Street Circuit. Visit our Singapore travel guide
Map
65 Airport Boulevard, Changi Airport Terminal 3, #01-18, Singapore, 819663

What's nearby

  • A large indoor space with a glass dome ceiling, a central water feature, and lush greenery.
    Jewel Changi Airport
    10 min walk - 0.6 miles
  • A nighttime cityscape with illuminated bridges and modern architecture.
    Marina Bay Sands Skypark
    20 min drive - 13.0 miles
  • The Marina Bay Sands hotel and the ArtScience Museum in Singapore.
    Marina Bay Sands Casino
    21 min drive - 13.3 miles
  • A cityscape at dusk with illuminated buildings, a prominent dome structure, and a busy intersection.
    Orchard Road
    22 min drive - 13.5 miles
  • Slide @ T3
    14 min walk - 0.8 miles

Getting around

  • Changi Airport Station
    1 min walk
  • JB Sentral
    35 min drive
  • Singapore Changi Airport (SIN)
    7 min drive

Restaurants

  • McDonald's
    4 min drive
  • McDonald's
    1 min walk
  • Bengawan Solo
    3 min walk
  • O' Coffee Club
    14 min walk
  • Chicken Rice
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers

Entertainment

  • LED TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Living room

Policies

Check-in

Check-in time starts at 3:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property is located on Level 1, Terminal 3 Arrival Hall. Guests arriving on an inbound flight or in transit must clear baggage claim and pass through immigration control before proceeding to the lounge. To reach the property from Terminal 1 or 2, guests should board the sky train located in the public area of the departure hall to Terminal 3. Or, guests can walk from Terminal 2 to Terminal 3 via the mezzanine-level bridge above the MRT station.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Property is located within an airport and access is restricted to airport travelers only; flight boarding pass must be presented upon check-in
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Frequently asked questions

Is The Haven by JetQuay pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This property doesn't offer parking.

What time is check-in at The Haven by JetQuay?

Check-in begins at 3:00 PM.

What time is check-out at The Haven by JetQuay?

Check-out is at noon.

Where is The Haven by JetQuay located?

Located in Changi, this hotel is 0.6 mi (1 km) from Jewel Changi Airport and within 6 mi (10 km) of Changi Business Park and Changi City Point. Singapore Expo and East Coast Park are also within 6 mi (10 km). Changi Airport Station is only a 2-minute walk and A South Station is 7 minutes.

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Reviews

The Haven by JetQuay Reviews

7.4

Good

8.4

Cleanliness

7.8

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 38 out of 163 reviews
Rating 8 - Good. 63 out of 163 reviews
Rating 6 - Okay. 36 out of 163 reviews
Rating 4 - Poor. 18 out of 163 reviews
Rating 2 - Terrible. 8 out of 163 reviews

Reviews

Verified review

4/10 Poor

JB

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
エアポートホテルなので狭いのは仕方がないとして、シャワー（共有）の時間にもいろいろ制限があり、快適とは言い難かった
Stayed 1 night in Oct 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
I never checked in the hotel because I traveled from Malaysia and was not allowed to enter the Cory, but either Orbitz (Expedia) or the hotel was willing to help me with the cancellation. The hotel stated that I booked through the agent and should contact the agent to contact them, then when I contact the agent, the agent stated that it’s up to the hotel to issue a refund or not, they don’t talk to each other, they just keep telling me (customer) to talk to the other party. As ridiculous as this sounds, do NOT book with Orbitz going forward, because while they are charging you a booking fee, they are NOT your agent, therefore not going to act on your behalf...
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick pitstop

Great little resting place and very convenient to everything you need..Will be sure to use again.
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in Terminal 3 which makes it super convenient for early morning flights. Staff are friendly and helpful.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
Got some good rest. Bed comfy enough even if only a twin size. They had white noise machines in the hallways which helped to keep it quiet. If you are a light sleeper and get a bad neighbour could be dodgy, as I could hear my neighbour clearly as she coughed (not an issue as I was already awake). Doubt it would be an issue as these aren’t really rooms for partying so much as sleeping. But there are TVs. The staff were friendly and made me at ease and were super helpful. There were morning snacks: cereal, toast, fruit, coffee, tea. Lounge was quiet and comfy. Overall quite clean. It’s not easy to find and you do have to go through customs, show your passport. Wasn’t a big deal as there was no line and security was at individual gates anyway. Overall, not bad value for a decent rest! Cheaper than a hotel and you don’t have to go outside.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Kubo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your help.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rejuvenated

Ideal stopover accommodation if transiting through Singapore Airport. Felt nicely rejuvenated after a shower & a few hours sleep for my onward flight.
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

JC

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It's small to stay overnight, but might be good for couple hours. The room is too small for the money spent, like a jail chamber. More than $110 per 12 hours stay, but its convenient to catch next morning flight.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Takoyaki

Liked: Cleanliness, staff & service
Very small room and a bit pricey but it's just for sleeping and having a rest between two flights (transit) so it was OK to me. The shower was great! :)
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

MILLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1泊寝るためだけに利用しました。大満足です。 こちらは、正確にはホテルではなく、ラウンジの睡眠スペースです。（空港のインフォメーションの人に聞いたら、ホテルじゃないよと言われました。）そのため、部屋にはベッドと簡単な机のみです。日本のカプセルホテルが個室になったようなものです。 シャワー・トイレは男女関係なく他の方々と共用です。シャワーは、混みあうと受付にお願いし、順番待ちリストに入れてもらいます。順番が来たら部屋に電話がかかってきます。アメニティについては、バスタオル・フェイスタオルが1枚ずつ無料で使えます。シャンプー類が簡単にですが付いてます。 ラウンジスペースはドリンク（アルコールは有料）、カップ麺、食パンが置かれており、24時間好きに無料で飲食できます。電源もあります。出入りも自由で空港の他のところで食事してくることも可能です。 簡素な作りですが非常に清潔ですので、寝るだけ！休むだけ！と決めて使うならオススメです。スタッフは人によりけりですが、親切な方だったと思います。
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just awful

Awful. Aircon freezing and couldn't adjust. Wall paper held up with tape. Hair in sheets including pubic hair. Bathroom not attached to room which I have never seen in a transit room before. Food awful. Unfortunately I can't find one positive thing to say. Truely awful.
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst place I ever stayed at.

A 6ft by 6 ft room with Steiner chair. Not allowed to check in lungage earlier; no visitors into the room; air conditioning not adjustable Charging close to us$120 a night without private bathroom and shower room All the above were never mentioned in the ad. I demand a refund
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

JUNYONGDAE

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
사진에는 방에 욕실 화장실이 있는 것으로 알았는데 밖에 위치해서 불편했습니다 그리고 추웠습니다
Stayed 1 night in Nov 2019
Verified review

4/10 Poor

Damian

Liked: Cleanliness, staff & service

Short stopover

The rooms don't have any toilet or shower in the room. I just needed a short stopover room as i was flight with Singapore airlines but I came in at Terminal 2 had to get over to Terminal 3 for the hotel and then back to Terminal 1 for my next flight ?? not very well planed out for Singapore Airport.
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Sharon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Sleep only; Room doesn't have toilet or shower

If in need of bed to sleep only - OK. But showers and toilet are separate, accessed via hallway and separate key for shower. Wallpaper on walls is peeling off and stuck together with pieces of sticky tape. Room was quiet with good airconditioning. Toilets communal. Showers separate and required getting separate key. Had a good sleep, which was all that mattered. It is not the Crowne Plaza! Which I totally loved.
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Josefine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra för transfer!

Bodde i ett nappen en natt. Lite missvisande bilder kan jag tycka, då rummet är väldigt litet och duschrummet ligger en bit bort. Men annars är jag nöjd med vistelsen, det är rent och fräscht samt mörkt och tyst. Så bra sover man!
Stayed 1 night in Oct 2019
Verified review

6/10 Okay

Taka

Liked: Cleanliness, amenities
Convenience, very clean. a little cold in snap room. It cannot be adjusted.
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

個室は狭い

日本のネットカフェの豪華版な感じですかね。ちょっとしたホテルのようなラウンジ。部屋に通されてびっくり。狭い。22時頃シンガポール着、初めてのシンガポールで夜１人で移動するのが不安で空港のホテルにしました。ラウンジでの滞在で十分だと思います。今回は疲れていたので個室を選択して良かったけれど、エアコンの調整不可で寒くてブランケット2枚もらい使いました。ただし、膝掛けのよう大きさのブランケットです。空港内で、新しいのでそこそこ清潔とういう点が重視であれば、おすすめです。前にはマクドナルドがありました。スナックバーや飲み物がフリーです。シンガポールではホテル代が高いのはあたりまえでしょうが、ここも含めて全般的に価格の割には、、、、。
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
やや冷房が効いてましたが特に問題ありません
Stayed 1 night in Sep 2019
Verified review

4/10 Poor

ビジネスマン

Disliked: Cleanliness, property conditions & facilities
寝る目的のみなら可レベルです。
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique-bathrooms. Dry clean and modern Room - dry small Food average
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
狭い。本当に寝るだけなら使える
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location and quality

It's the second stay at this airport lounge/hotel. The customer service, cleanliness, and location are outstanding. Room price is fair for location. Bring an adaptor because the Singaporean wall outlet won't let you plug in the US devices. Wifi was fast. TV in room only 2 working channels.
Stayed 1 night in Jul 2019
Verified review

8/10 Good

TAN

Liked: Cleanliness
Location quiet good , clean but no vegetarian food provide .
Stayed 1 night in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

True Haven

The Haven by Jetquay is a ‘must’ and part of my trip costs to Spore. My plane arrived late and it is a relief to just check in and rest till the next day before heading downtown, The staff led by Zaleha is pleasant and service oriented: Haryani, Ann, others who worked behind the scenes eg. Housekeeping. Great service and value for tired travelers.
Stayed 1 night in Jul 2019