See all properties

JEN Singapore Orchardgateway by Shangri-La

4.0 star property
International flavors await at JEN Singapore Orchardgateway, where guests can refresh in the rooftop pool with stunning views or explore nearby cultural attractions

Choose dates to view prices

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board - JEN Singapore Orchardgateway by Shangri-La (Singapore)
City view - JEN Singapore Orchardgateway by Shangri-La (Singapore)
In-room safe, desk, blackout drapes, iron/ironing board - JEN Singapore Orchardgateway by Shangri-La (Singapore)
In-room safe, desk, blackout drapes, iron/ironing board - JEN Singapore Orchardgateway by Shangri-La (Singapore)
In-room safe, desk, blackout drapes, iron/ironing board - JEN Singapore Orchardgateway by Shangri-La (Singapore)
Steps from the National Museum and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La offers international dishes at Makan at Jen. Guests can unwind in the spa tub or enjoy the rooftop pool with cabanas and sun loungers. Visitors consistently praise the attentive staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 35 of 35 rooms

View all photos for Club Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room

  • Sleeps 3

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(13 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(73 reviews)
  • City view
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(72 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(17 reviews)
  • City view
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

8.8 out of 10
Excellent
(27 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Family Room

  • Sleeps 3

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Superior king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior king Room

  • Sleeps 2

View all photos for Deluxe twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe twin Room

  • Sleeps 2

View all photos for Deluxe King Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe King Room

  • Sleeps 3

View all photos for Superior City View twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View twin Room

  • Sleeps 2

View all photos for Superior City View king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View king Room

  • Sleeps 2

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

  • Sleeps 2

View all photos for Club King Room

In-room safe, desk, blackout drapes, iron/ironing board

Club King Room

  • Sleeps 2

View all photos for Club Panorama twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama twin Room

  • Sleeps 2

View all photos for Club Panorama King Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama King Room

  • Sleeps 3

View all photos for Superior Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room

  • Sleeps 2

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room

  • Sleeps 3

View all photos for Superior City View Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View Room

  • Sleeps 2

View all photos for Club Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Room

  • Sleeps 2

View all photos for Club king Room

In-room safe, desk, blackout drapes, iron/ironing board

Club king Room

  • Sleeps 3

View all photos for Club twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club twin Room

  • Sleeps 3

View all photos for Deluxe Family Room

Pool | Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas

Deluxe Family Room

  • Sleeps 4

View all photos for Deluxe King Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe King Room

  • Sleeps 3

View all photos for Superior City View king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View king Room

  • Sleeps 3

View all photos for Superior City View twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View twin Room

  • Sleeps 3

View all photos for Superior king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior king Room

  • Sleeps 3

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

  • Sleeps 3

View all photos for Club Panorama Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama Room

  • Sleeps 2

About the neighborhood

Located in Orchard neighborhood, JEN Singapore Orchardgateway by Shangri-La is connected to a shopping center. National Museum of Singapore and Peranakan Museum are cultural highlights, and travelers looking to shop may want to visit Orchard Central. Looking to enjoy an event or a game? See what's going on at Marina Bay Street Circuit or Singapore National Stadium. Guests appreciate the hotel's convenience to public transportation: Somerset Station is just steps away and Dhoby Ghaut Station is 10 minutes by foot. Visit our Singapore travel guide
Map
277 Orchard Road, Singapore, 238858

What's nearby

  • Orchard Central
    Orchard Central
    1 min walk - 0.1 miles
  • Orchard Road
    Orchard Road
    2 min walk - 0.1 miles
  • 0_CXCW62
    ION Orchard
    10 min walk - 0.6 miles
  • View at the Building of National Museum of Singapore
    National Museum of Singapore
    15 min walk - 0.8 miles
  • Takashimaya Shopping Centre
    5 min walk - 0.3 miles

Getting around

  • Somerset Station
    1 min walk
  • Kempas Baru Station
    33 min drive
  • Singapore Changi Airport (SIN)
    29 min drive

Restaurants

  • Heytea
    3 min walk
  • Guzman y Gomez
    2 min walk
  • Chagee
    3 min walk
  • Tanuki Raw
    2 min walk
  • Tsuta
    3 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

Upscale hotel near National Museum of Singapore
Located close to Orchard Central and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. The on-site international cuisine restaurant, Makan at Jen, offers breakfast, brunch, lunch, dinner, and kids' meals. In addition to a bar and a 24-hour health club, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool along with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and express check-out
  • Express check-in, a vending machine, and an elevator
  • Guest reviews say great things about the pool, helpful staff, and proximity to shopping
Room features
All 499 rooms have comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches like free WiFi and bathrobes. Guest reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 40-inch flat-screen TVs with cable channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Similar properties

Front of property - evening/night
JEN Singapore Tanglin by Shangri-La
Orchard
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,026 reviews
JEN Singapore Tanglin by Shangri-La
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 107.91 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–10:30 PM.

Is JEN Singapore Orchardgateway by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM.

What time is check-out at JEN Singapore Orchardgateway by Shangri-La?

Check-out is at noon.

Where is JEN Singapore Orchardgateway by Shangri-La located?

Located in Orchard, this hotel is within 1 mi (2 km) of Orchard Central, National Museum of Singapore, and Peranakan Museum. Somerset Station is only a 2-minute walk and Dhoby Ghaut Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

JEN Singapore Orchardgateway by Shangri-La Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 789 out of 1149 reviews
Rating 8 - Good. 277 out of 1149 reviews
Rating 6 - Okay. 59 out of 1149 reviews
Rating 4 - Poor. 9 out of 1149 reviews
Rating 2 - Terrible. 15 out of 1149 reviews

Reviews

Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area! The property was very clean, a huge breakfast spread and the pool area was amazing! Would stay again!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, super clean and well maintained, great facilities, and an even better location
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Dieu-Sung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Breakfast buffet was amazing!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Tariro

Breakfast was fresh enough options for the kids to pick from.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, fantastic amenities, excellent location to see Singapore
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Nivahshiny

Liked: Cleanliness, staff & service, property conditions & facilities
Well located above an MRT, nice facilities.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
Room was clean, friendly staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jimmy had beautifully decorated the room for my mum’s birthday stay which she thoroughly enjoyed! Thank you team
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Tan

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, great location, great breakfasts
Stayed 7 nights in Oct 2025
Verified

8/10 Good

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel in an excellent location right next to the Somerset MRT station and Orchard Road shops and restaurants. Fort Canning and the river were also easily walkable. The rooms were quiet and a good size. Show stopper is the large rooftop pool and bar which has the best view in Singapore towards Marina Bay Sands. We would certainly stay again.
View from rooftop bar
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and fairly spacious. We didn’t have breakfast included but the buffet breakfast was excellent. The hotel was in a great location, close to public transport which was very easy to use.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, amenities
Very nice hotel in a great location. Great customer service, very nice staff and very good breakfast.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Danny

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location clean and friendly staff. View from rooftop pool unbelievable.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Sufumi

Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious room; rooftop swimming pool; friendly staff
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities
Extremely clean room and facilities, plenty of amenities and a very professional and personable staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities
Lovely place very clean, great staff, great location. We would stay again.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prices at the poolbar were far too hight. Everything else was good. Nice pool area and location
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room perfect location , good wifi and pool on the roof!!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Yegisabet

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel Ang great views.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff was very friendly and helpful.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

adrian

Liked: Cleanliness, amenities, property conditions & facilities
Slick service, great breakfast and well located
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Richa

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staaf. Great food and service. Very clean and well maintained
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff was nice too
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Hai-Ping

Liked: Cleanliness, amenities, property conditions & facilities
The staffs at check in was very courteous. The room was clean and bed was comfortable.
Stayed 2 nights in Dec 2025