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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
International flavors await at JEN Singapore Orchardgateway, where guests can refresh in the rooftop pool with stunning views or explore nearby cultural attractions

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Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board - JEN Singapore Orchardgateway by Shangri-La (Singapore)
In-room safe, desk, blackout drapes, iron/ironing board - JEN Singapore Orchardgateway by Shangri-La (Singapore)
In-room safe, desk, blackout drapes, iron/ironing board - JEN Singapore Orchardgateway by Shangri-La (Singapore)
In-room safe, desk, blackout drapes, iron/ironing board - JEN Singapore Orchardgateway by Shangri-La (Singapore)
City view - JEN Singapore Orchardgateway by Shangri-La (Singapore)
Steps from the National Museum and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La offers international dishes at Makan at Jen. Guests can unwind in the spa tub or enjoy the rooftop pool with cabanas and sun loungers. Visitors consistently praise the attentive staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Club Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room

  • Sleeps 3
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(13 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(73 reviews)
  • City view
  • 27 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(74 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(18 reviews)
  • City view
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

8.8 out of 10
Excellent
(27 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Family Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Family Room

  • Sleeps 3
  • Free WiFi

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • Free WiFi

About the neighborhood

Located in Orchard neighborhood, JEN Singapore Orchardgateway by Shangri-La is connected to a shopping center. National Museum of Singapore and Peranakan Museum are cultural highlights, and travelers looking to shop may want to visit Orchard Central. Looking to enjoy an event or a game? See what's going on at Marina Bay Street Circuit or Singapore National Stadium. Guests appreciate the hotel's convenience to public transportation: Somerset Station is just steps away and Dhoby Ghaut Station is 10 minutes by foot. Visit our Singapore travel guide
Map
277 Orchard Road, Singapore, 238858

What's nearby

  • Orchard Central
    Orchard Central
    1 min walk - 0.1 miles
  • Orchard Road
    Orchard Road
    2 min walk - 0.1 miles
  • 0_CXCW62
    ION Orchard
    10 min walk - 0.6 miles
  • A large, classical building with a dome and columns, surrounded by well-maintained lawns and a paved walkway.
    National Museum of Singapore
    15 min walk - 0.8 miles
  • 313@Somerset
    1 min walk - 0.1 miles

Getting around

  • Somerset Station
    1 min walk
  • Kempas Baru Station
    33 min drive
  • Singapore Changi Airport (SIN)
    29 min drive

Restaurants

  • Heytea
    3 min walk
  • Guzman y Gomez
    2 min walk
  • Tanuki Raw
    2 min walk
  • Chagee
    3 min walk
  • EatAlley
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 10 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SGD 107.91 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SGD 45.14 for adults and SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 10:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:00 AM–10:30 PM.

Is JEN Singapore Orchardgateway by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM.

What time is check-out at JEN Singapore Orchardgateway by Shangri-La?

Check-out is at noon.

Where is JEN Singapore Orchardgateway by Shangri-La located?

Located in Orchard, this hotel is within 1 mi (2 km) of Orchard Central, National Museum of Singapore, and Peranakan Museum. Somerset Station is only a 2-minute walk and Dhoby Ghaut Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

JEN Singapore Orchardgateway by Shangri-La Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 806 out of 1163 reviews
Rating 8 - Good. 277 out of 1163 reviews
Rating 6 - Okay. 59 out of 1163 reviews
Rating 4 - Poor. 8 out of 1163 reviews
Rating 2 - Terrible. 13 out of 1163 reviews

Reviews

Verified

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and lovely rooftop pool
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, really lovely hotel, staff really helpful and their breakfast and à la carte was delicious
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area! The property was very clean, a huge breakfast spread and the pool area was amazing! Would stay again!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, super clean and well maintained, great facilities, and an even better location
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Dieu-Sung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Breakfast buffet was amazing!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and clean
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, fantastic amenities, excellent location to see Singapore
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Tariro

Breakfast was fresh enough options for the kids to pick from.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Nivahshiny

Liked: Cleanliness, staff & service, property conditions & facilities
Well located above an MRT, nice facilities.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Below the hotel is the MRT and the Orchardgateway mall and next to the hotel is the 313@sommerset mall. A 5 minute walk to Orchard Road. A short grab/MRT ride away to Bugis Street, Merlion, Chinatown, Gardens by the Bay, hawker center Law Pat Sat, Asian Civilizations Museum, National History Museum. Couldn’t have chosen a better well located hotel.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Tan

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, great location, great breakfasts
Stayed 7 nights in Oct 2025
Verified

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
Room was clean, friendly staff
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is superb for using the MRT to get around and see Singapore (which is 1st class...efficient, safe, clean and cheap). 20th floor pool is great, would recommend a club room for the 2 hour evening window, especially if you like a drink as alcohol is premium priced in Singapore. Rooms are comfortable, albeit the styling is more functional business than relaxed holiday. Staff all really friendly and helpful.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, amenities
Very nice hotel in a great location. Great customer service, very nice staff and very good breakfast.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and fairly spacious. We didn’t have breakfast included but the buffet breakfast was excellent. The hotel was in a great location, close to public transport which was very easy to use.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Wong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Right in Orchard Road.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jimmy had beautifully decorated the room for my mum’s birthday stay which she thoroughly enjoyed! Thank you team
Stayed 1 night in Apr 2026
Verified

8/10 Good

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel in an excellent location right next to the Somerset MRT station and Orchard Road shops and restaurants. Fort Canning and the river were also easily walkable. The rooms were quiet and a good size. Show stopper is the large rooftop pool and bar which has the best view in Singapore towards Marina Bay Sands. We would certainly stay again.
View from rooftop bar
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Sufumi

Liked: Cleanliness, amenities, property conditions & facilities
Clean, spacious room; rooftop swimming pool; friendly staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities
Lovely place very clean, great staff, great location. We would stay again.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff was very friendly and helpful.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Danny

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location clean and friendly staff. View from rooftop pool unbelievable.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities
Extremely clean room and facilities, plenty of amenities and a very professional and personable staff
Stayed 2 nights in Jan 2026