8/10 Good
Long
Dec 25, 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel deco is wonderful. Location is good. During our stay we walking to the night market & pub street. There are some restaurants, massage shops, laundry shops, groceries shop on the same street. Less than 30 minuets to arrive airport by Tuk tuk with $9.
Other comments: basic amenities given, door lock of room is little bit difficult to handle, receptionist with minimum understanding of English but still acceptable, hairdryer & slippers not provided as listed in hotels.com, room make up signage place on door outside door always being blown by wind & caused noisy or keep dropping on floor (anyway you need to manually inform reception counter on room make up request), housekeeping team can be better & standard housekeeping guidelines needed as during our stay it happened that room kept done but without refilling free water, detergent left in room & my hair oil missing which I suspected they threw it. All guest must be returned the room keys to reception counter before you go out & collect it when you come back as the hotel staff said the proximity card is easy broken and expensive. There was only 1 day we woke up late a bit around 9am there were a few staffs came to fix or clean the room beside us which they spoke loud & mop the window loudly. The light outside the room (corridor) is linked with our room electric control meaning if we take off the room card, during night or early in the morning is too dark for us to see the lock. No elevator in this hotel.
Long
Stayed 5 nights in Dec 2017