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Hotel Willow Banks

4.0 star property
Hotel with 4 restaurants, steps from Mall Road

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Photo gallery for Hotel Willow Banks

Front of property - evening/night
2 bars/lounges
Superior Room | Balcony view
Premium bedding, minibar, in-room safe, individually decorated
Staircase

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking available
  • Spa
  • Gym
  • Bar
  • Breakfast available
  • Room service

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Premium Room

Premium bedding, minibar, in-room safe, individually decorated

Premium Room

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Heating
Connecting rooms available
Refrigerator
LED TV
  • 35 sq m
  • Valley view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room

Premium bedding, minibar, in-room safe, individually decorated

Superior Room

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Heating
Connecting rooms available
Refrigerator
LED TV
  • 35 sq m
  • Valley view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room with Kitchenette

32-inch LED TV with cable channels, TV

Premium Room with Kitchenette

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Kitchenette
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Interconnecting family room

Premium bedding, minibar, in-room safe, individually decorated

Interconnecting family room

Highlights

Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Heating
Connecting rooms available
Refrigerator
LED TV
  • 70 sq m
  • Valley view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Luxury Room

Premium bedding, minibar, in-room safe, individually decorated

Luxury Room

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Heating
Connecting rooms available
Refrigerator
LED TV
  • 19 sq m
  • Valley view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Club Room

Club Room | Premium bedding, minibar, in-room safe, individually decorated

Club Room

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Heating
Connecting rooms available
Refrigerator
LED TV
  • 35 sq m
  • Valley view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

Highlights

Separate sitting area
Individually furnished
Individually decorated
Heating
Connecting rooms available
Refrigerator
LED TV
Ceiling fan
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Front of property - evening/night

Radisson Hotel Shimla

  • Pool
  • Spa
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  • Parking included
8.4 out of 10, Very Good, 228 reviews
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About the neighborhood

Map
Near Tourism Lift, The Mall, Shimla, Himachal Pradesh, 171001

What's nearby

  • Mall Road - 2 min walk - 0.1 miles
  • Christ Church - 5 min walk - 0.3 miles
  • Lakkar Bazar - 10 min walk - 0.6 miles
  • Jakhu Temple - 15 min walk - 0.6 miles
  • Kali Bari Temple - 16 min walk - 0.9 miles

Getting around

  • Shimla Station - 8 min drive
  • Shimla (SLV) - 21 min drive

Restaurants

  • ‪Nalini Restaurant - ‬2 min walk
  • ‪Cafe Sol - ‬2 min walk
  • ‪Cafe Simla Times - ‬1 min walk
  • ‪Jashan - ‬6 min walk
  • ‪Hotel Clarke's - An Oberoi Hotel - ‬4 min walk

About this property

Hotel Willow Banks

Upscale hotel near Mall Road
You can look forward to a nightclub, a rooftop terrace, and a coffee shop/cafe at Hotel Willow Banks. Treat yourself to aromatherapy, a deep-tissue massage, or a body scrub at the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and an arcade/game room.
Other perks include:
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • Self parking (surcharge), a TV in the lobby, and concierge services
  • A banquet hall, smoke-free premises, and a front-desk safe
Room features
All guestrooms are individually furnished, and feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like free WiFi and separate sitting areas.
Other amenities include:
  • Heating and ceiling fans
  • Bathrooms with rainfall showers and bidets
  • 32-inch LED TVs with cable channels
  • Separate sitting areas, refrigerators, and electric kettles

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Self parking on site (INR 200 per day)

Food and drink

  • Daily buffet breakfast available 8:30 AM to 10:30 AM for a fee: INR 700 for adults and INR 500 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator (48 inch wide door)

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2:30 PM
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 2000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Day (January 1) Gala Dinner per adult: INR 8000
  • New Year's Day (January 1) Gala Dinner per child: INR 4000 (from 5 to 18 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately INR 700 for adults and INR 500 for children
  • Self parking fee: INR 200 per day
  • Rollaway bed fee: INR 2000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Willow
Hotel Willow Banks
Hotel Willow Banks Shimla
Willow Banks
Willow Banks Hotel
Willow Banks Shimla
Willow Banks Shimla
Hotel Willow Banks Hotel
Hotel Willow Banks Shimla
Hotel Willow Banks Hotel Shimla

Frequently asked questions

Is Hotel Willow Banks pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Willow Banks?

Self parking is available for INR 200 per day.

What time is check-in at Hotel Willow Banks?

Check-in start time: 2 PM; Check-in end time: 2:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Willow Banks?

Check-out is at noon.

Where is Hotel Willow Banks located?

Situated in Shimla, this spa hotel is within a 10-minute walk of Mall Road, Christ Church, and Gaiety Theater. Gaiety Heritage Cultural Complex and Himalayan Aviary are also within 15 minutes. Shimla Station is 27 minutes by foot.

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Hotel Willow Banks Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 15 out of 46 reviews
Rating 8 - Good. 13 out of 46 reviews
Rating 6 - Okay. 6 out of 46 reviews
Rating 4 - Poor. 6 out of 46 reviews
Rating 2 - Terrible. 6 out of 46 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10

Location of property is very idyllic, staff very friendly & helpful x
Stayed 2 nights in Dec 2024

10/10

Outstanding place with really helpful people who are so polite, courteous, and willing to go way beyond the ordinary to make your stay worthwhile.
Stayed 2 nights in Jan 2025

10/10

Fantastic location, clean comfortable rooms with good quality amenities. Clear instructions on how to find hotel. Great views of Shimla. Thoroughly recommend.
Stayed 2 nights in Feb 2025

6/10

Property is old,well maintained .Still property needs to be renovated. Poor experience with wifi.
Stayed 1 night in May 2025

6/10

Property is old & decent to live. Very poor experience with wifi . Wifi does not work at all. They need to work upon the room maintenance a lot now .Still the rooms of year 1817
Stayed 1 night in May 2025

8/10

It is nice hotel in good location. The only problem with this hotel is that you need to go down to get taxi. There are lot of steps to climb if you have to go early in the morning as the lift will be operational after 8:00 AM. The service is good, and the staff are friendly
Stayed 2 nights in Sep 2024

10/10

Location
Stayed 2 nights in Feb 2023

10/10

Stayed 2 nights in Feb 2025

10/10

Stayed 4 nights in Jul 2024

10/10

Stayed 1 night in Mar 2024

8/10

Stayed 3 nights in Mar 2023

8/10

Service crew are friendly
Stayed 1 night in May 2022

2/10

No heat no view but I paid for view room
Stayed 1 night in Feb 2022

10/10

It was Good
Stayed 1 night in Jan 2022

2/10

Check in process was not smooth.
Stayed 1 night in Jan 2022

4/10

I'll not stay at this hotel again. Compared to the rate (20,800INR for 3 nights), the quality of service was much behind of ven India Standard. 1. Room was very chilly but nothing from reception even though I asked to do some things. 2. Staff are working like government officials. 3. Do not respect any hospitality. They work like a machine. I think from the top manager to the staffs on the floor don't know how to catch up the needs of guest. Avoid this hotel.
Stayed 3 nights in Nov 2021

10/10

Location
Stayed 1 night in Oct 2021

6/10

Hotel hasn’t Parking and overall is good
Stayed 1 night in Oct 2021

10/10

Stayed 2 nights in Sep 2021

8/10

Stayed 2 nights in Apr 2021

10/10

Great property located on the mall road of shimla
Stayed 1 night in Mar 2021

2/10

It was a terrible stay because of the front office ortaon Pratap Verma . He was non courteous rude and extramlu unproffesional . He wanted us to pay the entite amount upfront on check in and when we asked that we need mote time since the amount wwas disputed he starteed yelling at us saying “ main apni jeb se thodi donga paise “ . Apart ftpm him the entire staff was helpful including the manager sanjay . Who sorted our bill dispute and actes gracefully . I wish oeople are partap are not in yye hospitality industry . They give a bad nsmr yo the hotel and also to thier proffesion. Becsuse of his behaviour i woukd ne er have gond memories of this stay😡
Stayed 2 nights in Nov 2020

10/10

The hotel is located at the mall road which makes it an excellent location. The stay was very comfortable. The service was excellent. I would definitely call this hotel as one of the best places to stay in Shimla.
Stayed 1 night in Feb 2020

6/10

Stayed 1 night in Jan 2020

10/10

I have stayed before also very happy to see everything upgraded.The room service food and service is excellent but breakfast needs improvement and the manager looked disinterested in his work he doesn’t even have a smile on his face early morning sad to see such faces.The reception and check inn was properly done.Overall had a great time. Thanks
Stayed 3 nights in Dec 2019