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Hotel Polo Towers Shillong

Property class: 4

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Photo gallery for Hotel Polo Towers Shillong

A neatly made bed with a swan-shaped pillow, a bedside lamp, and a framed picture on the wall. - Hotel Polo Towers Shillong (Shillong)
A conference room with tables set for a meeting, equipped with microphones, nameplates, and floral centerpieces. - Hotel Polo Towers Shillong (Shillong)
A conference room with multiple round tables, each with a floral centerpiece, arranged in rows. - Hotel Polo Towers Shillong (Shillong)
A spacious restaurant with high ceilings, large windows, and a variety of seating options including tables and booths. - Hotel Polo Towers Shillong (Shillong)
A living room with a flat-screen TV mounted on the wall, a desk with a telephone, a framed picture, a potted plant, and a sofa. - Hotel Polo Towers Shillong (Shillong)
You can look forward to a terrace, a coffee shop/cafe, and a hair salon at Hotel Polo Towers Shillong. Indulge in aromatherapy and Ayurvedic treatments at Zen, the onsite spa. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premier Double or Twin Room

A hotel room with a large bed, a desk, a chair, a ceiling fan, and a window with curtains.

Premier Double or Twin Room

  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room

A hotel room with a large bed, a nightstand, a lamp, a chair, and a view of the outdoors.

Deluxe Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Double or Twin Room

A hotel room with two beds, a nightstand with a lamp, a chair, and a view of the city.

Premier Double or Twin Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Executive Studio Suite

A hotel room with a bed, bedside tables, a desk, a chair, a small stool, a ceiling fan, and a large window with curtains.

Executive Studio Suite

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

A hotel room with a large bed, a ceiling fan, a window with a view of buildings, a table with a lamp, and a chair.

Deluxe Double Room

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Presidential Suite

A living room with a blue sofa, two side tables with lamps, a coffee table, and framed pictures on the wall.

Presidential Suite

  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Police Bazar, a neighborhood in Shillong, Hotel Polo Towers Shillong is near the airport. Wards Lake and Spread Eagle Falls reflect the area's natural beauty and area attractions include India Orchidarium and Botanical Garden and Don Bosco Center for Indigenous Cultures. Spend some time exploring the area's activities, including winery tours. Visit our Shillong travel guide
Map
Hotel Polo Towers, Polo Grounds, Shillong, 793001

What's nearby

  • A park with a pond, trees, a gazebo, and a building in the background.
    Wards Lake
    8 min walk - 0.5 miles
  • India Orchidarium and Botanical Garden
    8 min walk - 0.5 miles
  • Jawaharlal Nehru Stadium
    18 min walk - 1.0 mile
  • Cathedral of Mary Help of Christians
    3 min drive - 0.9 miles
  • Golf Links Shillong
    4 min drive - 1.0 mile

Getting around

  • Shillong (SHL)
    61 min drive

Restaurants

  • Dylan's Cafe
    3 min drive
  • Tring Tring
    1 min walk
  • Roma Eatery
    4 min drive
  • Hotel Centre Point
    10 min walk
  • Bamboo Hut
    3 min drive

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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: INR 600 for adults and INR 600 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 500 square feet of conference space
  • Business center

Outdoors

  • Barbecue grill
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • 2 bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Desk
  • Desk chair
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:30 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for INR 5000.0 per night

Cribs (infant beds) are not available

Property payment types

MastercardVisa

Important information

Optional extras

  • Fee for buffet breakfast: approximately INR 600 for adults and INR 600 for children
  • Airport shuttle fee: INR 6000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: INR 6000 (up to 6 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 5000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Hotel Polo Towers Shillong pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Polo Towers Shillong?

Check-in start time: 2:00 PM; Check-in end time: 10:30 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel Polo Towers Shillong?

Check-out is at 12:30 PM. Late check-out is available for a fee (subject to availability).

Does Hotel Polo Towers Shillong provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of INR 6000 per vehicle applies.

Where is Hotel Polo Towers Shillong located?

Located in Police Bazar, this spa hotel is within a 15-minute walk of Wards Lake, India Orchidarium and Botanical Garden, and Jawaharlal Nehru Stadium. Golf Links Shillong and Cathedral of Mary Help of Christians are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Polo Towers Shillong Reviews

7.2

Good

7.4

Cleanliness

7.2

Location

7.4

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 7 out of 25 reviews
Rating 8 - Good. 9 out of 25 reviews
Rating 6 - Okay. 4 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 4 out of 25 reviews

Reviews

Verified review

10/10 Excellent

sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

We family of four stayed for 3 days and it was really much enjoying experience as rooms were neat clean and spacious. Service was excellent. Morning breakfast was having adequate varities . They arranged for us separate space in another room since hall was full. Dinner buffet option available wirh good menu at reasonable cost. Overall nice experience and surely will visit again.
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

Jayant Kumar

Liked: Cleanliness, staff & service, property conditions & facilities

An efficient small hotel

It was a satisfactory stay. The room was reasonably large. Food in the restaurant was good.
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

money & time

Hotel staff are very uncooperative. They don't take food orders properly and blame us for their fault. The room badly maintained. Room 205 in which we were staying, the bathroom door wouldn't close from outside. When we asked the staff to fix it, the repairwoman attending us told us that it can't be fixed, that's how the door. The door was eventually fixed after notifying the manager again. The morning guard at the parking was very rude and unhelpful.For the money we paid we were expecting a better service.
Stayed 4 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel, in a very beautiful area with competent and friendly professionals.
Stayed 2 nights in Nov 2019
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Small rooms, too noisy and no sense of comfort for guests
Stayed 3 nights in Sep 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were particularly welcoming and helpful. Restaurant food was superb.
Stayed 3 nights in Sep 2019
Verified review

10/10 Excellent

vinaykumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great hotel

Excellent hotel, all the staff were very pleasant and helpful. Room was comfortable there was a room heater for cold weather and a.c. for warm. We tried a variety of food and found everything excellent. At the back of the hotel there is a lane which goes up to police bazar. Its a little steep but was interesting to see all the vendors all the way up to the top. Only downside was the water in the bathroom was either tepid or cold.
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Johnny&Soni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel experience from arrival to departure, would recommend to all
Stayed 4 nights in Oct 2018
Verified review

8/10 Good

GAUTAM

Liked: Staff & service, room comfort

business trip

went for business so did not spend much time at the property. One of the better hotels in shillong to stay. decent breakfast and good tasty menu options
Stayed 2 nights in Aug 2018
Verified review

6/10 Okay

Gaurav

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The heating in the room was inadequate. And the staff was quite unhelpful.
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

B K

Liked: Cleanliness

good but not worth the tariff

stay was comfortable staff was also good but then the hotel is 3star category and they are charging like a 5star property.
Stayed 3 nights in Jul 2017
Verified review

2/10 Terrible

daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

A dump with inefficient staff. Food was ok
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel, poor service

House keeping and restaurant staffs are not well trained, food taste and quality is not at par. Rooms, location, conforts are excellent
Verified review

10/10 Excellent

Sajjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

It was very pleasant . All staff specially Amanda was brilliant .
Verified review

8/10 Good

Gyanendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good to experience a standard hotel in Shillong

Hotel location
Verified review

8/10 Good

Swati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel, with good service

Service was great
Verified review

6/10 Okay

Arvind

Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Verified review

2/10 Terrible

AJAY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 4 nights in Jun 2019
Verified review

2/10 Terrible

Bhavna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018
Verified review

8/10 Good

Jayanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Verified review

8/10 Good

Jhunu

Liked: Cleanliness, room comfort