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The Well Inn

3.0 star property
Hotel with free parking, near Royal Bath and West Showground

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Photo gallery for The Well Inn

Miscellaneous
Double Room, Ensuite | 1 bedroom
Superior Suite, Ensuite (Thatchers ) | Bathroom
Exterior
Superior Suite, Ensuite (Thatchers ) | 1 bedroom

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room, Ensuite

Double Room, Ensuite | 1 bedroom

Double Room, Ensuite

Highlights

Heating
TV
Separate bedroom
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room, Ensuite

Comfort Double Room, Ensuite | 1 bedroom

Comfort Double Room, Ensuite

Highlights

Heating
TV
Separate bedroom
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, Ensuite

Single Room, Ensuite | 1 bedroom

Single Room, Ensuite

Highlights

Heating
TV
Separate bedroom
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
Daily housekeeping
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Suite, Ensuite (2nd floor)

Superior Suite, Ensuite (2nd floor) | 1 bedroom

Superior Suite, Ensuite (2nd floor)

Highlights

Heating
TV
Separate bedroom
Private bathroom
Shower/tub combination
Coffee/tea maker
Electric kettle
Digital channels
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed

View all photos for Superior Twin Room, Ensuite (2nd floor)

Superior Twin Room, Ensuite (2nd floor) | 1 bedroom

Superior Twin Room, Ensuite (2nd floor)

Highlights

Separate sitting area
TV
Separate bedroom
Private bathroom
Shower/tub combination
Coffee/tea maker
Electric kettle
Digital channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, Ensuite (Thatchers )

Superior Suite, Ensuite (Thatchers ) | 1 bedroom

Superior Suite, Ensuite (Thatchers )

Highlights

Separate sitting area
Heating
TV
Separate bedroom
Private bathroom
Shower/tub combination
Coffee/tea maker
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Ensuite

Suite, Ensuite | 1 bedroom

Suite, Ensuite

Highlights

Heating
TV
Separate bedroom
Private bathroom
Coffee/tea maker
Electric kettle
Digital channels
Daily housekeeping
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed

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About the neighborhood

Map
Cannards Grave Road, Shepton Mallet, England, BA4 4LY

What's nearby

  • Royal Bath and West Showground - 4 min drive - 2.3 miles
  • Wells Cathedral - 13 min drive - 7.2 miles
  • Glastonbury Tor - 16 min drive - 10.2 miles
  • Wookey Hole Caves - 21 min drive - 10.3 miles
  • Longleat Safari and Adventure Park - 26 min drive - 18.9 miles

Getting around

  • Castle Cary Station - 11 min drive
  • Bristol International Airport (BRS) - 45 min drive

Restaurants

  • ‪Cider Bus - ‬10 min drive
  • ‪Mughal Empire - ‬3 min drive
  • ‪The Coffee Den - ‬4 min drive
  • ‪The Bell Inn - ‬5 min drive
  • ‪Thatched Cottage - ‬17 min walk

About this property

The Well Inn

Hotel near Royal Bath and West Showground
Located close to Wells Bishop's Palace and Wells Cathedral, The Well Inn provides a coffee shop/cafe, laundry facilities, and a bar. Guests can connect to free WiFi in public areas.
Additional perks include:
  • Free self parking
  • Smoke-free premises

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 4:00 PM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: GBP 00 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned
Property Registration Number 12115991

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

The Well Inn Hotel
The Well Inn Shepton Mallet
The Well Inn Hotel Shepton Mallet

Frequently asked questions

Is The Well Inn pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Well Inn?

Self parking is free at this property.

What time is check-in at The Well Inn?

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM.

What time is check-out at The Well Inn?

Check-out is at 10:00 AM.

Where is The Well Inn located?

Situated in Shepton Mallet, this hotel is 1.9 mi (3.1 km) from Royal Bath and West Showground and within 9 mi (15 km) of Wells Cathedral and Wells Bishop's Palace. Wookey Hole Caves and Glastonbury Tor are also within 9 mi (15 km).

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The Well Inn Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 61 reviews
Rating 8 - Good. 18 out of 61 reviews
Rating 6 - Okay. 12 out of 61 reviews
Rating 4 - Poor. 10 out of 61 reviews
Rating 2 - Terrible. 3 out of 61 reviews

8.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10

Comfortable bed and great staff. Baaic room with tiny old TV
Stayed 1 night in Feb 2025

10/10

Great staff very helpful
Stayed 1 night in Oct 2024

8/10

Room comfortable and spacious. A good base for visiting the area or staying for work.
Stayed 2 nights in Jul 2024

10/10

Well laid out. Had interesting history
Stayed 2 nights in Oct 2024

8/10

Decent stay , ticks all the basics well. Ideal for an overnight work stay . Nice continental breakfast . Downstairs decor modern and was nice and quiet .
Stayed 1 night in Apr 2024

10/10

Conveniently situated
Stayed 1 night in Mar 2024

8/10

Comfortable and clean 2 night stay. Nice layout of a dining area and great Pea and spinach burger! Would recommend. Staff very accommodating.
Stayed 2 nights in Jul 2023

6/10

Room was small but it was a good price and had everything it needed to have. Only issue was the location of the room meant the free WiFi didn’t work, but other than that it was a lovely place to stay.

10/10

Stayed for one night for business. Really good location to where I needed to be and very fairly priced. The lady who runs it was so helpful and very attentive. The room was basic but perfect for what I needed and the bed was clean and comfortable.
Stayed 1 night in Aug 2023

8/10

Lovely place, nicely decorated internally but in need of work outside. Smallest double bed ever but room clean and all staff very friendly and courteous.
Stayed 1 night in Jun 2023

6/10

In my opinion this room was not worth £150 for the night as I have stayed in much better hotels for almost half the cost. There was only half a roll of toilet paper and no milk for the tea and only one sachet of coffee. This was remedied when I asked for more in the morning. Room also seemed a bit out dated and could do with a freshen up.
Stayed 1 night in Nov 2024

2/10

The condition of the hotel was very dated and the carpet on the stairs and in the landing is very dirty.
Stayed 2 nights in Aug 2023

8/10

Very clean. Great that there is a restaurant onsite with Vegan, Vegetarian, and some gluten and lactose free options available. Good service. All facilities in the room worked well, however, the shower could do with more water pressure. We were permitted to check out at 11am, however, a window cleaner appeared at our window unexpectedly around 10:30ish(our room was on the 1st floor) Nevertheless, we would visit again.
Stayed 2 nights in Jul 2022

4/10

Very disappointing hotel, felt like it was all too much trouble for the staff, especially at breakfast. Only continental breakfast don't recall seeing this at the time of booking. Had to ask for fresh pillow case as tge in the room was dirty. Very noisy room
Stayed 1 night in Sep 2023

2/10

Wi-Fi was only available in the bar. No Wi-Fi at all from room 12. Asked to be moved where there was signal (had a lot of work to do) but unable to help. Booked 3 nights but left after 2. Terrible nights sleep with the sound of HGVs passing by all night. Bed was comfy and room was clean. But won’t be staying again. I did like the Inns history provided in the welcome book.
Stayed 3 nights in Aug 2023

6/10

I had the cheapest room, so have to take this into account. However, the free wifi was very limited in the room, about a 50% chance of getting connectivity, and constantly dropping out. The room was small (the small table had a small foot stool type chair, not a proper chair as there wasn't enough room). The staff were excellent and friendly, however the hotel is a bit run down by modern standards. OK for the price.
Stayed 1 night in May 2023

6/10

The overall property was reasonable and the rooms were comfortable, if small. The toilet and shower facilities were clean. However, there were some major issues: (1) There was no cook and hence no hot food available. Also no food on a Sunday evening in the close vicinity. (2) There was a leak in a sewer waste pipe which was dripping in the restaurant area but it was not closed off. (3) Although the rooms were generally clean there was a brown smear under the handle in one room. Also a kettle in a room was brown inside and not in a fit state for use. (4) There were no lounging facilities outside of the hours that staff were on duty. (5) There was no staff on site overnight and no emergency contact in case of an incident.
Stayed 2 nights in May 2024

6/10

Staff were lovely and very welcoming. Hotel was clean and presented nicely. Food was great. However the beds in the family room were extremely uncomfortable. The bunk bed made so much noise it was impossible to sleep on resulting on us having to move the kids matresses onto the floor. The mattresses were veey lumpy and bumpy and had to double over the duvet to try and help (luckily we had blankets we brung for the kids to stay warm). The walls are paper thin and can every single noise. Not nice when you're next to a room with loud swearing people next door. Could also here every foot step up and down the stairs in the corrider. Some soundproofing and new beds are definitely needed. Definitely not worth the money paid for an awful nights sleep which was a shame as we was due to go longleat the next day and had very tired and miraerble kids who usually sleep well in hotels we've stayed in before.
Stayed 1 night in Jul 2023

4/10

Its the type of building you hope you are not staying in when you drive up to it as it is very run down and filthy. Beds are very uncomfortable and squeak all night. Breakfast is advertised as 7.30 but no one showed up on the first day until 8am and then on the Monday no one showed up at all so we had no breakfast! When I called the emergency contact it went to voice mail and they never replied to my message I left. Also I emailed them about the breakfast issue and no one replied.
Stayed 2 nights in Apr 2023

10/10

Stayed 1 night in Nov 2024

8/10

Stayed 1 night in Aug 2024

8/10

Clean and comfortable, spacious room. Easy check in and out
Stayed 1 night in Aug 2024

6/10

No point having (continental) breakfast if dining room is not opened until 8am. The same time most business people have to be at work at 8am. Also, forget Mondays, bingo night leaves no room for eating in.
Stayed 1 night in Jul 2024

8/10

Stayed 3 nights in Jun 2024

6/10

Arrived on a Thursday to be told there was no food being served until Friday. They were also waiting on an alcohol delivery so there was nothing on tap apart from a lager. I did eat there on the Friday, burger and chips which was fine. I did only require a bed and a shower for three nights so I did find it suited my requirements but would have been disappointed had I required more than that. The room was located next to a very busy road, it was advertised stating this so was of no surprise to me. Too noisy to have a window open daytime or nightime.
Stayed 3 nights in May 2024