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The Thatched Cottage Inn

3.0 star property

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Front of property - The Thatched Cottage Inn (Shepton Mallet)
Superior Double Room | Bathroom | Hair dryer, towels, soap, shampoo - The Thatched Cottage Inn (Shepton Mallet)
Classic Double Room | Laptop workspace, iron/ironing board, free WiFi - The Thatched Cottage Inn (Shepton Mallet)
Executive Double Room | Laptop workspace, iron/ironing board, free WiFi - The Thatched Cottage Inn (Shepton Mallet)
Lunch served - The Thatched Cottage Inn (Shepton Mallet)
Free English breakfast, a garden, and a bar are just a few of the amenities provided at The Thatched Cottage Inn. The on-site restaurant, The Thatched Cottage Inn, offers lunch, light fare, and happy hour. Stay connected with free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Double Room

Classic Double Room | Laptop workspace, iron/ironing board, free WiFi

Classic Double Room

8.6 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Twin Room

Classic Twin Room | Laptop workspace, iron/ironing board, free WiFi

Classic Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Triple Room

Family Triple Room | Laptop workspace, iron/ironing board, free WiFi

Family Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Laptop workspace, iron/ironing board, free WiFi

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Double Room

Executive Double Room | Laptop workspace, iron/ironing board, free WiFi

Executive Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Family Cottage

Family Cottage | Laptop workspace, iron/ironing board, free WiFi

Family Cottage

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Shepton Mallet is home to The Thatched Cottage Inn. Wells & Mendip Museum and Radstock Museum are cultural highlights, and travelers looking to shop may want to visit Kilver Court and Clarks Village. Longleat Safari and Adventure Park and Center Parcs Longleat Forest are also worth visiting. Visit our Shepton Mallet travel guide
Map
63-67 Charlton Rd, Shepton Mallet, England, BA4 5QF

What's nearby

  • Wells Cathedral
    Wells Cathedral
    17 min drive - 12.4 miles
  • Longleat Safari and Adventure Park
    Longleat Safari and Adventure Park
    30 min drive - 20.4 miles
  • Centre parcs showing cyclists on a beautiful blue and white lit road. Colourful picture showing the fun of exploring the forest park at Longleat.
    Center Parcs Longleat Forest
    30 min drive - 21.5 miles
  • Kilver Court
    9 min walk - 0.5 miles
  • Royal Bath and West Showground
    6 min drive - 3.8 miles

Getting around

  • Castle Cary Station
    11 min drive
  • Bristol International Airport (BRS)
    41 min drive

Restaurants

  • The Cheeky Bean
    19 min walk
  • The Thatched Cottage Inn
    1 min walk
  • Costa Coffee
    3 min drive
  • The George Inn
    6 min drive
  • Subway
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available 8:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Thatched Cottage Inn

Family friendly

  • Changing table
  • High chair

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 19 accessible parking spaces
  • Front entrance ramp
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Is The Thatched Cottage Inn pet-friendly?

Yes, dogs are allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Thatched Cottage Inn?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Thatched Cottage Inn?

Check-out is at 11:00 AM.

Where is The Thatched Cottage Inn located?

Situated in Shepton Mallet, this hotel is 0.5 mi (0.9 km) from Kilver Court and 2.8 mi (4.5 km) from Royal Bath and West Showground. Glastonbury Festival Site and Downside Abbey are also within 6 mi (10 km).

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Reviews

The Thatched Cottage Inn Reviews

7.2

Good

8.2

Cleanliness

6.6

Amenities

8.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 36 out of 110 reviews
Rating 8 - Good. 28 out of 110 reviews
Rating 6 - Okay. 17 out of 110 reviews
Rating 4 - Poor. 16 out of 110 reviews
Rating 2 - Terrible. 13 out of 110 reviews

Reviews

Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, bed was huge and all bedding towels etc was VERY clean, had a meal in the evening and was very good size portions and value for money, staff were attentive and polite, would recommend
Stayed 1 night in May 2026
Verified

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Parking easy, rooms clean but noise insulation poor, full English breakfast only available.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities
Lovely room, lovely welcoming staff
Stayed 1 night in Feb 2026
Verified

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean rooms and very comfortable beds. The shower riser rail needed replacing in one room as we had to hold the showerhead in order to use it. But water was hot and plentiful. Lots of parking available and electric car charge points too. Despite being near the main road the room was very quiet and no traffic noise heard. Staff were helpful although mixup on first morning with who was working so breakfast slightly delayed. 2nd day was much better with decent breakfast (but please don't put black pepper on everything!) Overall a lovely stay and conveniently located for us. We hope to return in the future.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Room was fantastic and spotless as was the Bathroom.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Michele

Liked: Cleanliness, staff & service
Very friendly Manager, Andy. He made us feel very welcome!
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Russell

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Firstly I would not recommend this place to stay to anyone. On the plus side the room was clean but any so called amenities were pretty basic for what was described as 4 star. To be told on arrival by the manager/chef/barman/probably everything this as he seemed to be the only person on the premises, that there was no food due to no delivery was a bit of a blow. Then be told that an English breakfast was going to be an additional £8 per head also didn't go down well. We were informed that breakfast was between 8-10. Thankfully we were only staying the one night, as in the morning no breakfast appeared infact nobody in the place seemed to be around. My wife and I began to think apart from others who were staying noone else was in the property, infact I had to unlock the front entrance first thing. We ended up leaving our room keys on the bar and left. Clearly the place is being run if you can say run on a shoe string. Unless some serious organisation/work on the place is carried out ASAP then closure is inevitable, which would be a great shame for a lovely building.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely. The bed was so comfy. Staff happy, friendly and helpful.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Convenient location for town centre, easy parking, clean and quiet
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities
A lovely large room and bathroom - comfortable bed and large bathroom with both double shower and a bath. Very clean.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Great Great Great. Lovely room clean and fresh. Polite friendly staff and amazing food.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely weekend stay here in November, the place is charming and has a lot of character. The room was large, clean , well furnished and there was everything you needed , I also loved the view and that you could look out and see the thatched roof . Check in was easy , all the staff we met over the weekend were very welcoming , friendly and helpful so it made you feel very relaxed. New management had just taken over when we stayed , I was really happy with stay here and would recommend it.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Pauline

Liked: Cleanliness, amenities, property conditions & facilities
Staff all terrific. Nice cosy space. Walkable distance to the town
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Nice large room,comfy bed. But very loud central heating boiler and only cereal and toast for breakfast when booking said English breakfast.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely property with a lot of local history. The staff was exceptional and the food delicious.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of character. Large comfortable room and huge bathroom. Staff at breakfast very friendly.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get, clean, quiet, comfy bed,
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Thatched Cottage inn was exactly as we had expected. A lovely room with a large en-suite all very clean and ready for occupation. The towels were large and really soft. In the morning they offer continental breakfast only, with a good range of products to choose from.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly. Helpful staff

Staff very friendly and helpful. Room clean and comfortable. Had a soundproof window so very quiet. Food exceptional.
Family room
Bathroom
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe parking. Excellent staff. Friendly and helpful. Menu is excellent and value for money. Beds comfortable and rooms clean with tea coffee facilities. Bathroom with large white fluffy towels and complementary shampoo conditioner shower gel.
Stayed 1 night in Oct 2025
Verified

8/10 Good

MICHAEL

Liked: Cleanliness, amenities, property conditions & facilities
Room spotless.Bottle of water and a few biscuits would have been good. Shower needs attention. My offer included breakfast...the hotel does not do breakfast. Any refund for this?
Stayed 1 night in Jan 2026
Verified

8/10 Good

Khatereh

Liked: Cleanliness, property conditions & facilities
I was so satisfied with bedsheets and towels cleanliness. We had a nice and comfort sleep
Stayed 1 night in Aug 2025
Verified

8/10 Good

Alan

Very welcoming. Room clean. Bed very comfortable. Good parking. Very dog friendly except there is nowhere to walk them. Breakfast disappointing as no hot drink with continental and no offer of more toast. Bathroom clean but somewhat dated.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Adrienne

Liked: Cleanliness, staff & service
A very warm welcome and staff were very polite. Seemingly not many staff on duty especially on the Sunday morning. The property could do with updating carpets and generally our bedroom was ok - very good size and bed comfy though the bedroom needed a bit of dusting and bathroom skylight window did not shut. I feel important to share our total disappointment on Breakfast! On arrival, we were told that though it says that breakfast is included, the info was incorrect. If we wanted a cooked breakfast there would be a £12 per person but a Continental Breakfast was included in our booking - a notice was on the Reception Desk saying a Continental Breakfast was incl. In fact that isn’t true either, a Continental breakfast includes juices, fresh fruit, croissants/rolls, bread, cereals, pastries etc. You can imagine our surprise that In reality, we were provided with and shared with all the guests two bagged loaves, one white/one brown, were on a shelf with a very small pot of butter and an even smaller pot of jam, a small toaster, a couple of cereal bowls (one dirty), and three packets of cereal! No plates but I used a serviette for a slice of unbuttered toast plus a table with small cups, a small bowl of coffee granules, tea bags and an urn. A lady buttering her toast agreed that ‘breakfast’ was poor and unappealing. We compared the situ to a tv prog! I can’t review the cooked breakfast - we didn’t order. We politely left after saying goodbye to the man in the kitchen!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities
Lovely inn to stay in with my two small dogs in way through to Devon - spacious immaculate room with separate bath and walk in shower, ample parking - soon to be hooked up for EV charging too! Friendly staff and good breakfast - what’s not to love!
Stayed 1 night in Apr 2025