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The Crossways

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Photo gallery for The Crossways

An open kitchen with wooden cabinets, a countertop with decorative items, and a visible door leading to another room. - The Crossways (Shepton Mallet)
A modern lounge area with leather sofas, a checkered floor, and a piano. - The Crossways (Shepton Mallet)
A hot tub with a wooden deck and a wooden wall in the background. - The Crossways (Shepton Mallet)
A modern bedroom with a four-poster bed, a sitting area with a sofa and a coffee table, and a large window with a view. - The Crossways (Shepton Mallet)
A modern dining area with wooden flooring, leather chairs, and a chandelier. - The Crossways (Shepton Mallet)
Luxury
5.0 star property
8.8

Excellent

Somerset retreat with country views

Sweeping views of Somerset countryside and Glastonbury Tor create a magical backdrop from the hotel's terrace. Inside, the restaurant serves seasonal menus with delicious, generously portioned dishes. Unwind with a drink at the Terrace bar as sunset paints the landscape.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Business services

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Double Room

A hotel room with a bed, a desk, a chair, a TV, a lamp, and a window with curtains.

Deluxe Double Room

9.2 out of 10
Wonderful
(25 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Two single beds with wooden headboards, white linens, and towels. Each bed has a bedside table with a lamp and a framed picture on the wall.

Deluxe Twin Room

7.6 out of 10
Good
(5 reviews)
  • 19 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

A modern bedroom with a four-poster bed, a sitting area with a sofa and a coffee table, and a large window with a view.

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

10.0 out of 10
Exceptional
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Premier Double Room, Multiple Beds

A neatly made bed with a brown headboard, two bedside tables with lamps, and a shelf with folded towels.

Premier Double Room, Multiple Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Sofa Bed and 1 Twin Bed

View all photos for Deluxe Suite

Room

Deluxe Suite

  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single Room

A hotel room with a bed, a desk, a chair, a mirror, and a wall-mounted artwork.

Deluxe Single Room

8.0 out of 10
Very good
(3 reviews)
  • 19 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double Room

A hotel room with a bed, a chair, a wall-mounted TV, and a lamp.

Executive Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed

A hotel room with a large bed, bedside tables, a sofa, and a window.

Deluxe Double Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Villa, Garden View

A modern bedroom with a large bed, bedside tables, a mirror, a TV, and a wardrobe.

Superior Villa, Garden View

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Shepton Mallet is home to The Crossways. Wells Bishop's Palace and Glastonbury Tor are notable landmarks, and travelers looking to shop may want to visit Kilver Court and Clarks Village. Wells Cathedral and Wookey Hole Caves are two other places to visit that come recommended. Visit our Shepton Mallet travel guide
View more Inns in Shepton Mallet
Map
Stocks Lane, North Wootton, Shepton Mallet, England, BA4 4EU

What's nearby

  • A large Gothic cathedral with twin towers and intricate stonework.
    Wells Cathedral
    12 min drive - 4.5 miles
  • A winding road through a mountainous landscape with rocky cliffs and grassy areas.
    Mendip Hills
    13 min drive - 4.7 miles
  • A tower on a grassy hill with a sunset in the background.
    Glastonbury Tor
    15 min drive - 7.5 miles
  • Glastonbury Festival Site
    6 min drive - 2.0 miles
  • Wells Bishop's Palace
    12 min drive - 4.6 miles

Getting around

  • Castle Cary Station
    16 min drive
  • Bristol International Airport (BRS)
    56 min drive

Restaurants

  • HQ Coffee
    11 min drive
  • The Crown at Wells
    11 min drive
  • Fosso Lounge
    11 min drive
  • Tuckers
    10 min drive
  • City Arms
    10 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free English breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 4 meeting rooms
  • Business center

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Heating
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 20.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: GBP 20.00 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Is The Crossways pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of GBP 20.00 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at The Crossways?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Crossways?

Check-out is at 10 AM.

Where is The Crossways located?

Situated in Shepton Mallet, this luxury inn is within 6 mi (10 km) of Wells Bishop's Palace, Wells Cathedral, and Kilver Court. Glastonbury Tor and Wookey Hole Caves are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Crossways Reviews

8.8

Excellent

9.0

Cleanliness

8.4

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 322 out of 564 reviews
Rating 8 - Good. 161 out of 564 reviews
Rating 6 - Okay. 51 out of 564 reviews
Rating 4 - Poor. 19 out of 564 reviews
Rating 2 - Terrible. 11 out of 564 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, spacious rooms, lovely food, generous parking facilities.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, good breakfast and dinner, staff are helpful, will go back there again. Good location and good scenic view.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff lovely room and breakfast
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel , staff very friendly and nothing was too much trouble. The evening meal was fabulous and great value for money. Will definitely be staying at this hotel again.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaned and tidy rooms,staff’s very polite,breakfast were good,parking okay.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff were lovely and helpful, restaurant manager was good at his job, and very approachable, food excellent.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Food was amazing and rooms were clean and well maintained
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful, nothing was too much. We checked in very late and staff were still available to help. Breakfast was fantastic. Service was brilliant and again staff were really helpful. Room was nice. Suitable for our needs though could do with a freshen up, but clean and all the amenities we needed.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay nice and quiet excellent food staff really polite would recommend room excellent
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay with good food, plenty of parking, 4 ev chargers and superb views of Glastonbury Tor.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior of the building looks a bit run down, but other than that a really lovely hotel in a quiet rural location. The room was spacious, modern and clean. The restaurant served delicious food with very generous portions. Quiet outdoor seating area with lovely views. Would definitely recommend
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great venue and lovely staff. Good food with a Nepalese section. This is our 6th stay and we'll be back. Very convenient for Bath and West showground.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very friendly staff; clean, spacious, comfy executive room; comfy and welcoming bar/lounge area; very quiet location; first class food.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, breakfast included and was lovely, room was lovely and cosy
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Friendly Hotel with excellent staff and great food
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, well located to explore the area
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay,comfortable bed,wonderful shower and a great location.
Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Lovely large bedrooms and spotlessly clean. I didn’t eat at hotel but husband and children said food in evening was average but a nice breakfast with lots of choice.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The Crossways is a lovely, privately owned hotel with attentive staff, good food and great EV car charging
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice country setting, friendly staff, great breakfast
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food, clean comfortable room
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic as always. Great food, great room, great service.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The place was modern, clean, well maintained with pleasant staff. The down side was the food, the kitchen had strange ideas on a poached egg.The yolk on the eggs in the Eggs Royal l ordered were hard boiled, separate from the white and spherical as if it had been cooked in a melon baller. The holandaise sauce was watery with no taste. That evening in the bar a group of people came in and sat around the bar. As the evening went on they got louder and swearing having no respect for the families with young children that were in the vicinity. The management did not seem to intervene, but it spoilt the night. The length of time the food took to arrive was also an issue, but the food was freshly cooked and there did appear to be only one chef and an assistant so this could have been why. Overall the first impressions of the hotel on arrival were very good but the problems above did take the shine off our stay.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Comfortable breakfast excellent pleasant staff. I would book afain
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, family friendly
Stayed 1 night in Sep 2024