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Montigo Resorts, Somerset

4.0 star property
Somerset's wellness sanctuary combines yoga classes with spa treatments and excellent service for a rejuvenating getaway in a historic district

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Photo gallery for Montigo Resorts, Somerset

Couples treatment rooms, sauna, hot tub, steam room, body treatments - Montigo Resorts, Somerset (Shepton Mallet)
Junior Suite | Hypo-allergenic bedding, in-room safe, individually decorated - Montigo Resorts, Somerset (Shepton Mallet)
Hypo-allergenic bedding, in-room safe, individually decorated - Montigo Resorts, Somerset (Shepton Mallet)
Hypo-allergenic bedding, in-room safe, individually decorated - Montigo Resorts, Somerset (Shepton Mallet)
Exterior - Montigo Resorts, Somerset (Shepton Mallet)
Montigo Resorts in Somerset's historical district offers a peaceful retreat. Enjoy body scrubs, massages at Charlton House Spa, relax in the steam room or sauna, and start your day with continental breakfast. Free WiFi is provided, and guests praise the attentive staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Classic Double Room

Classic Double Room | Hypo-allergenic bedding, in-room safe, individually decorated

Classic Double Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Hypo-allergenic bedding, in-room safe, individually decorated

Classic Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, in-room safe, individually decorated

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Hypo-allergenic bedding, in-room safe, individually decorated

Family Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite

Suite | Hypo-allergenic bedding, in-room safe, individually decorated

Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Deluxe Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Signature Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Shepton Mallet, Montigo Resorts, Somerset is in the historical district and near a train station. Wells & Mendip Museum and Radstock Museum are cultural highlights, and some of the area's landmarks include Downside Abbey and Vicar's Close. Longleat Safari and Adventure Park and Center Parcs Longleat Forest are also worth visiting. Visit our Shepton Mallet travel guide
Map
near Glastonbury, Shepton Mallet, England, BA4 4PR

What's nearby

  • Cheddar Gorge
    Cheddar Gorge
    28 min drive - 20.8 miles
  • Longleat Safari and Adventure Park
    Longleat Safari and Adventure Park
    29 min drive - 19.8 miles
  • Stonehenge
    Stonehenge
    60 min drive - 43.7 miles
  • Kilver Court
    15 min walk - 0.8 miles
  • Royal Bath and West Showground
    7 min drive - 4.4 miles

Getting around

  • Castle Cary Station
    10 min drive
  • Bristol International Airport (BRS)
    41 min drive

Restaurants

  • The Cheeky Bean
    3 min drive
  • Costa Coffee
    3 min drive
  • The Thatched Cottage Inn
    4 min walk
  • Whitstone's
    10 min walk
  • Subway
    3 min drive

About this property

Montigo Resorts, Somerset

Upscale hotel in the historical district
Consider a stay at Montigo Resorts, Somerset and take advantage of a terrace, a garden, and a bar. Indulge in hydrotherapy, a facial, and a manicure/pedicure at Charlton House Spa, the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Fitness classes and yoga classes are offered at the health club; Montigo Resorts, Somerset also has a business center, a steam room, and a sauna. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a hot tub.
Other perks at this hotel include:
  • Free self parking
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • Massage treatment rooms, wedding services, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms are individually furnished, and boast comforts such as 24-hour room service and bathrobes, as well as perks like free WiFi and safes.
More amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • Smart TVs with DVD players
  • Refrigerators, coffee/tea makers, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) during limited hours on request
  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 16 per person
  • A bar/lounge
  • A restaurant
  • Private picnics

Things to do

  • Bicycle storage
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Business center
  • Conference center
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 3 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls and pet grooming services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 16 per person
  • Pet fee: GBP 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per day
  • Spa fee: GBP 20
  • Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; hot tub; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Charlton House Hotel
Charlton House Spa Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Shepton Mallet
Charlton Spa Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton Hotel Shepton Mallet
Charlton House Spa
Montigo Resorts Somerset
Charlton House Spa Hotel
Montigo Resorts, Somerset Hotel
Montigo Resorts, Somerset Shepton Mallet
Montigo Resorts, Somerset Hotel Shepton Mallet

Frequently asked questions

Is Montigo Resorts, Somerset pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Montigo Resorts, Somerset?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Montigo Resorts, Somerset?

Check-out is at 11 AM.

Does Montigo Resorts, Somerset provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Montigo Resorts, Somerset located?

Situated in the historical district, this spa hotel is 0.7 mi (1.2 km) from Kilver Court and 2.5 mi (4.1 km) from Royal Bath and West Showground. Glastonbury Festival Site and Wells Cathedral are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Montigo Resorts, Somerset Reviews

8.4

Very Good

8.8

Cleanliness

8.6

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 179 out of 349 reviews
Rating 8 - Good. 89 out of 349 reviews
Rating 6 - Okay. 40 out of 349 reviews
Rating 4 - Poor. 26 out of 349 reviews
Rating 2 - Terrible. 15 out of 349 reviews

Reviews

Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Oluwatosin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa facilities and staff were excellent. Comfortable accommodation
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, room comfort
All facilities so accessable. Clean and warm.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Joanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Spa facilities are very small but the treatments are excellent. Food is abysmal, disappointing and overpriced. Bar is limited with few non alcoholic options and appalling non alcoholic cocktails. All the staff are friendly and helpful but have their work cut out for them in a tired hotel past its best. There are signs of half-completed basic renovations and worn, tired carpets. Lovely gardens.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities
A nice clean hotel with very pleasant staff and good food
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

sharon

Super stay lovely room and so quiet
Stayed 3 nights in May 2025
Verified

8/10 Good

Sharon

Liked: Cleanliness, property conditions & facilities, room comfort

Nice short break

1 night away with my family, the front of house staff got confused we had 2 rooms booked, that’s about the only thing that went wrong. Staff were friendly Food was good Rooms were very nice Spa was lovely & relaxing A lovely short break away Will stay again
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities
For a last minute replacement very nice, staff very frendly and easy to talk to.
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

Rich

Disliked: Staff & service, property conditions & facilities, room comfort
A real review of this 4 star hotel. How this is classed as a 4 star hotel i do not know. From the moment we checked in we had issues, water coming through the ceiling in the main dining room. We got to our room and the positives were, the bed was comfy. Now the negatives, Holes in the wall, cracking plaster, stains on the floors, window handle broken resulting us not being able to shut the window and leaving a 5mm gap, which when its -5c outside certainly did affect the comfort of the room, dead flys in the window sill, not just one or two but hundreds. Water leaking through the roof in the bathroom, only 1 towel provided in a twin room. Shower takes about 15 minutes to get luke warm (no joke) black mould all in the corners of the windows. Dirty laundry dumped outside our door. The list goes on and on and i have stayed in 2 star hotels better than this. I questioned all this with reception and the manager tried to fob me off by saying well it wasnt there yesterday. An absolute discrace of a hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem New Glastonbury

Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

Aimee

Liked: Cleanliness
Disliked: Amenities
Charlton House is undeniably beautiful and the setting is stunning. The grounds, spa areas and our room were all lovely. Our bedroom in particular was gorgeous, with a beautiful bathroom and balcony which we really enjoyed. On arrival, staff were friendly but not especially personable. The welcome felt polite rather than warm, there was no offer of help with bags, and parking was not the easiest. The spa experience was confusing. I had pre-booked a spa offer, and on arrival it initially appeared that spa access was included, which was later disputed. Our treatments were also shorter than booked, and we were left waiting while this was resolved. One of the thermal spa showers was so hot it was uncomfortable and left my scalp sore for days. We opted for room service, but with no phone or clear instructions in the room we had to walk to reception to order, which defeated the point. The food was lovely but expensive, with an additional tray charge. We were also unable to get extra bottles of still water (as they had run out and no alternative was offered) we had to use the bathroom sink, which didn’t feel appropriate for a hotel of this standard. The bed was comfortable enough but not a true king size mattress, instead two smaller mattresses pushed together. Overall, the stay was relaxing and very pretty, but repeatedly having to manage basic requests took away from the feeling of being looked after. For the price point, the overall value didn’t quite match expectations.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful autumn weekend away

We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
Stayed 1 night in Oct 2023
Verified

4/10 Poor

Andy

Disliked: Staff & service
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
Stayed 1 night in Aug 2023
Verified

8/10 Good

Kieran

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bit of a mixed bag. Our room was upgraded on arrival, which was a good start, but then told that anyone who doesn't book directly from their website has to pay £15 per person per day to use the spa. I guess this is their way of making back the price difference. Room was great. Dinner wasn't enjoyable, I would suggest avoiding the restaurant other than for breakfast. Food wasn't up to scratch, white wine brought out warm after a long wait, and surly service from one particular member of staff. Breakfast was generally good however. My partner (who has trained in massage) had a deep tissue massage in the spa, which was not to a good standard. The spa is called an 'Asian Spa' but a Thai massage is an extra £50 (£110 for standard 1 hour treatment / £160 for Thai). Also bear in mind the
Stayed 2 nights in Mar 2024
Verified

4/10 Poor

ashley

Liked: Room comfort
Disliked: Staff & service

Could be great

Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
Stayed 1 night in Aug 2023
Verified

2/10 Terrible

Lucy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible all around but the food achieved a new level - abysmal. If you’re thinking of booking, don’t!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Montego was Magnificent

I loved our night here and so wish we had booked a night after Glastonbury to recover.
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Ian

Alarm went off at 5:30 in the morning outside our
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

Jason

Disliked: Cleanliness, amenities
Woken up at 1.30pm to move my car for a member of staff who parked in the residents parking also . Room very tired money taken from card as deposit for damage with out authorisation from my self . Smell of sewage was coming from the bar area . Don’t think I will be staying here in the near gfuturr
Stayed 1 night in Dec 2025