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Montigo Resorts, Somerset

4.0 star property
Hotel in Shepton Mallet with a full-service spa and a health club

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Photo gallery for Montigo Resorts, Somerset

Front of property
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Deluxe Double Room | Living area | Smart TV, DVD player
Junior Suite | Living area | Smart TV, DVD player
Junior Suite | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Gym
  • Room service

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite

Suite | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room

Classic Twin Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Twin Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Classic Double Room

Classic Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Double Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite

Family Suite | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Suite

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Junior Suite

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Double Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Double Room

Highlights

Soundproofed
Heating
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
near Glastonbury, Shepton Mallet, England, BA4 4PR

What's nearby

  • Kilver Court - 14 min walk - 0.8 miles
  • Royal Bath and West Showground - 5 min drive - 2.6 miles
  • Wells Cathedral - 11 min drive - 6.2 miles
  • Glastonbury Tor - 16 min drive - 9.7 miles
  • Longleat Safari and Adventure Park - 24 min drive - 15.2 miles

Getting around

  • Castle Cary Station - 10 min drive
  • Bristol International Airport (BRS) - 41 min drive

Restaurants

  • ‪Mughal Empire - ‬2 min drive
  • ‪The Coffee Den - ‬5 min drive
  • ‪The Bell Inn - ‬6 min drive
  • ‪Thatched Cottage - ‬4 min walk
  • ‪Subway - ‬3 min drive

About this property

Montigo Resorts, Somerset

Upscale hotel in the historical district
Consider a stay at Montigo Resorts, Somerset and take advantage of a terrace, a garden, and a bar. Indulge in reflexology, aromatherapy, and a manicure/pedicure at Charlton House Spa, the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Fitness classes and yoga classes are offered at the health club; Montigo Resorts, Somerset also has a business center, a steam room, and a sauna. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a hot tub.
Other perks at this hotel include:
  • Free self parking
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and massage treatment rooms
  • Coworking spaces, secured bicycle storage, and wedding services
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Montigo Resorts, Somerset boast perks such as 24-hour room service and bathrobes, as well as amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • Smart TVs with DVD players
  • Refrigerators, coffee/tea makers, and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) during limited hours on request
  • Free self parking on site

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 16 per person
  • A bar/lounge
  • A restaurant
  • Private picnics

Things to do

  • Bicycle storage
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Business center
  • Conference center
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 3 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls and pet grooming services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 16 per person
  • Pet fee: GBP 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per day
  • Spa fee: GBP 20
  • Facilities fee: GBP 20.00 per person, per night and includes use of: sauna; hot tub; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the health club, fitness facility, or hot tub
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Charlton House Hotel
Charlton House Spa Hotel
Charlton House Spa Hotel Shepton Mallet
Charlton House Spa Shepton Mallet
Charlton Spa Hotel
Bannatyne`s Charlton House Hotel Shepton Mallet
Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
Charlton Hotel Shepton Mallet
Charlton House Spa
Montigo Resorts Somerset
Charlton House Spa Hotel
Montigo Resorts, Somerset Hotel
Montigo Resorts, Somerset Shepton Mallet
Montigo Resorts, Somerset Hotel Shepton Mallet

Frequently asked questions

Is Montigo Resorts, Somerset pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Montigo Resorts, Somerset?

Self parking is free at this property.

What time is check-in at Montigo Resorts, Somerset?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Montigo Resorts, Somerset?

Check-out is at 11 AM.

Does Montigo Resorts, Somerset provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Montigo Resorts, Somerset located?

Situated in the historical district, this spa hotel is 0.7 mi (1.2 km) from Kilver Court and 2.5 mi (4.1 km) from Royal Bath and West Showground. Wells Cathedral and Wells & Mendip Museum are also within 6 mi (10 km).

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Montigo Resorts, Somerset Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 158 out of 306 reviews
Rating 8 - Good. 83 out of 306 reviews
Rating 6 - Okay. 33 out of 306 reviews
Rating 4 - Poor. 24 out of 306 reviews
Rating 2 - Terrible. 8 out of 306 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities
A nice clean hotel with very pleasant staff and good food
Stayed 2 nights in Mar 2025

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Fantatastic bed and bathroom...
Stayed 1 night in Apr 2025

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for weekend break with relaxing spa and beautiful rooms. Well recommend 👌
Stayed 1 night in Dec 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Aug 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service great place to be x

Awesome we loved it
Stayed 1 night in Mar 2024

8/10 Good

Hannah

Liked: Staff & service, property conditions & facilities
Very warm welcome and helpful staff.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem New Glastonbury

Incredible service, facilities and value. A great fusion of Asian luxury and British heritage. Breakfast was brilliant, bacon was world class!
Stayed 1 night in Mar 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional Everyone engaged and extremely friendly Nothing was too much trouble
Stayed 2 nights in Nov 2023

10/10 Excellent

Shaline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and the beds very comfy. We loved having an outside terrace to relax in during the day.
Stayed 2 nights in Jul 2022

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mid week stop

Great visit , restaurant menu needs frequent change.
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

The room needed updating. The hot water was on pressure pump so it made loud noise when you turned the hot tap on.
Stayed 1 night in Jul 2024

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In a nutshell

Lovely room … gorgeous food, delicious wine, great spa !
Stayed 1 night in Oct 2022

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel with friendly & helpful staff

We enjoyed our stay at Charlton House Spa Hotel. Friendly & helpful staff. Comfortable room & excellent breakfast. We didn’t use the Spa, but loved the Elemis toiletries. Unfortunately we had difficulty getting the shower to right temperature and it was awkward to get in & out of.
Stayed 2 nights in Mar 2023

4/10 Poor

Caitlin

Liked: Cleanliness
Disliked: Staff & service
There is an extra charge for everything, service was poor and didn’t feel like a guest.
Stayed 1 night in May 2024

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charlton House

Very nice old building with some history attached and still featuring some original architectural fittings - has a nice spa but rather small swimming pool , Good gym facilities all provided by Bannatyne. Breakfast was good , Set in its own grounds with lots of open spaces -but very conventient location on Frome road just outside Shepton Mallet ,
Stayed 2 nights in Aug 2022

8/10 Good

Tina

Liked: Cleanliness, staff & service, amenities
The property is characterful and attractive. We only stayed one night and would have liked to stay longer. Staff were friendly and kind. We were upgraded and the room and en suite facilities were lovely and befitting a grade II listed building. Only downside was the weather was a little inclement and we struggled to get our room warm.
Stayed 1 night in Apr 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful hotel and exceptionally friendly staff who were always so helpful Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room. Bed was super comfy Breakfast was one of the nicest I've had and Megan was very attentive Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
Stayed 1 night in Nov 2023

6/10 Okay

Stephen

Liked: Cleanliness
Disliked: Staff & service, amenities
Comfortable and spacious room with lovely outlook. Public areas clean and airy. Food OK but less choice than the sample menus. Service and staff attitude somewhat inconsistent, not helped by major falling out over lack of free access to swimming pool and spa area, which we were told was not part of our package.
Stayed 2 nights in Feb 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful autumn weekend away

We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable. Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening. We enjoyed the spa, which was almost deserted on the Sunday late afternoon. Lovely experience overall and wouldn’t hesitate to return.
Stayed 1 night in Oct 2023

2/10 Terrible

Toni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower was temperamental and banging while working, it wasn’t until it control fell off that it went hot then couldn’t do anything about it, chips out of the mirror water went everywhere, door handle falling off.
Stayed 1 night in May 2024

4/10 Poor

Andy

Disliked: Staff & service
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through expedia, this was reiterated over and over again Room was a good size but lacking a working fridge or anything special, bathroom was nice. Breakfast was good. Overall it reminded us of Faulty towers and could have been so much better
Stayed 1 night in Aug 2023

6/10 Okay

Jon

Liked: Cleanliness
The room had no heating in there And the room was very dated
Stayed 1 night in Oct 2023

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities

Rooms around the spa will be noisy.

When booking with tesco clubcard you can't use the spa unless you pay extra on arrival. We were in room 20 and the music from the spa was on from 8am to 9pm and could clearly be heard in our room. We asked if it could be turned on at 9 when the spa opened but it still came on at 8. The outside spa area was right outside our room so you can hear everything they were all saying over the noise of the hot tub. The food was really good and the hotel was clean.
Stayed 2 nights in May 2023