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Sheraton Shenzhen Futian Hotel

5.0 star property
Luxury hotel with free parking connected to the convention center in Shenzhen

Choose dates to view prices

Located in the heart of Shenzhen, the Sheraton Shenzhen Futian Hotel combines convenience with relaxation. Travelers love the on-site shopping mall and cafe, while the lush garden offers a peaceful escape. The 24-hour gym and pools keep guests active and refreshed.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Room service
  • Breakfast available
  • Gym
  • Housekeeping

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Club Deluxe Room, 2 Double Beds, Club lounge access

1 bedroom, premium bedding, minibar, in-room safe

Club Deluxe Room, 2 Double Beds, Club lounge access

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Separate bedroom
Deep soaking bathtub
  • 48 sq m
  • 2 bedrooms
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Separate bedroom
Deep soaking bathtub
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Separate bedroom
Deep soaking bathtub
  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Separate bedroom
Deep soaking bathtub
  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Studio Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Club Studio Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 75 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Living room | 32-inch LCD TV with satellite channels, TV

Executive Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
  • 85 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Club Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 85 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Room,1 King Bed, Club lounge access

1 bedroom, premium bedding, minibar, in-room safe

Club Deluxe Room,1 King Bed, Club lounge access

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Studio Suite, 1 King Bed, Non Smoking

Panoramic Studio Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Panoramic Studio Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Great China Int. Exchange Square, Fuhua Road, Futian District, Shenzhen, Guangdong, 518048

What's nearby

  • Shenzhen Convention and Exhibition Center - 9 min walk - 0.5 miles
  • Shenzhen Civic Center - 11 min walk - 0.6 miles
  • Coco Park Shopping Center - 1 min drive - 0.7 miles
  • Huanggang Border Crossing - 2 min drive - 1.6 miles
  • Huanggang Port - 3 min drive - 1.8 miles

Getting around

  • Gangxia Station - 5 min walk
  • Shenzhen Station - 7 min drive
  • Shenzhen Intl. Airport (SZX) - 32 min drive

Restaurants

  • ‪猫員外 Rich Kat - ‬2 min walk
  • ‪Da Xiao Dim Sum - ‬2 min walk
  • ‪KFC (肯德基) - ‬4 min walk
  • ‪潮江春大中华店 - ‬1 min walk
  • ‪星巴克 - ‬2 min walk

About this property

Sheraton Shenzhen Futian Hotel

Luxury hotel near Shenzhen Convention and Exhibition Center
Located close to Coco Park Shopping Center and Shenzhen Civic Center, Sheraton Shenzhen Futian Hotel provides a shopping mall on site, a coffee shop/cafe, and a garden. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a 24-hour gym.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and ATM/banking services
  • A 24-hour front desk, a banquet hall, and concierge services
Room features
All 354 rooms have comforts such as premium bedding and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and deep soaking tubs
  • 32-inch LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Similar properties

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Futian Shangri-La Shenzhen

  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 806 reviews
Futian Shangri-La Shenzhen

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Afterwards 迩逅吧
  • The Exchange 怡聚轩自助餐厅

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • Shopping mall

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 86,111 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (79 inch wide door)
  • Front entrance ramp
  • Height-adjustable showerhead
  • Lever door handles
  • Pool access ramp on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 24 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 31 2025 to April 30 2026 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are available for CNY 373.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 218 per person
  • Rollaway bed fee: CNY 373.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from May to October
Pool access available from 9:00 AM to 10:00 PM
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Shenzhen Futian
Shenzhen Futian Hotel
Shenzhen Futian Sheraton
Sheraton Shenzhen Futian
Sheraton Shenzhen Futian Hotel
Shenzhen Sheraton
Sheraton Shenzhen
Shenzhen Sheraton
Sheraton Shenzhen Futian
Sheraton Shenzhen Futian Hotel Hotel
Sheraton Shenzhen Futian Hotel Shenzhen
Sheraton Shenzhen Futian Hotel Hotel Shenzhen

Frequently asked questions

Does Sheraton Shenzhen Futian Hotel have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 9:00 AM–10:00 PM. One of the pools will be unavailable from October 31 2025 to April 30 2026 (dates subject to change).

Is Sheraton Shenzhen Futian Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Shenzhen Futian Hotel?

Self parking is free at this property.

What time is check-in at Sheraton Shenzhen Futian Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Sheraton Shenzhen Futian Hotel?

Check-out is at noon.

Where is Sheraton Shenzhen Futian Hotel located?

Located in Futian, this luxury hotel is within a 15-minute walk of Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. Shenzhen Civic Center and Shenzhen Concert Hall are also within 2 mi (3 km). Gangxia Station is 5 minutes by foot and Shenzhen Convention and Exhibition Center Station is 9 minutes.

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Reviews

Sheraton Shenzhen Futian Hotel Reviews

8.4

Very Good

8.6

Cleanliness

8.8

Location

8.4

Staff & service

8.2

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 259 out of 569 reviews
Rating 8 - Good. 197 out of 569 reviews
Rating 6 - Okay. 71 out of 569 reviews
Rating 4 - Poor. 30 out of 569 reviews
Rating 2 - Terrible. 12 out of 569 reviews

Reviews

10/10 Excellent

SIU TONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and enjoyable

Great
Stayed 1 night in Jul 2025

10/10 Excellent

Mehran

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice Lobby and breakfast.
Stayed 3 nights in Jun 2024

10/10 Excellent

Lik Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Services by Sheraton

Overall service is very good.
Stayed 1 night in Apr 2025

8/10 Good

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Sep 2024

4/10 Poor

We Lin

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Service was good and staff friendly. However my friend was coerced to provide good rating during check out. The cleanliness needs to greatly improve. I suffered bed bug bites on my arm.
Stayed 2 nights in May 2025

4/10 Poor

Dmitry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AC in my room did not work, Internet is extremely spotty, black mold in the bathroom. Staff is pleasant and seemed to be very embarrassed about the issues. It seems that the management of the hotels is very poor. Not worth the money they charge. It's particularly problematic if you travel for business.
Stayed 2 nights in Nov 2024

8/10 Good

Shann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On Sunday 28th Jan there were some events at the hotel in the evening. As guests of the hotel, we struggled to use the lifts as there was large crowd streaming through the lobby and heading to the events. Some sort crowd control should be in place. This is probably the only unpleasant experience I have encountered at the hotel but a significantly unpleasant one.
Stayed 2 nights in Jan 2024

6/10 Okay

Joseph

Liked: Staff & service

The tooth getting long and shows

Loses lighting system . Never know when a where switch should be engage . The switches labeling really show the age of the building . Breakfast food was exceptionally substandard . Fortunately the staffs in general was great and helpful Food was always lukewarm though one saw the food was just cooked and displayed for customers. Perhaps more heating light on the counter might help .
Stayed 1 night in Sep 2024

10/10 Excellent

CHENGWEI

Liked: Cleanliness, amenities, property conditions & facilities
Well-equipped bathroom amenities (though I brought my own).
Stayed 4 nights in Oct 2025

8/10 Good

RICARDO ULISES

Liked: Cleanliness
Todo muy normal .. hotel ya viejo . Podrían actualizar los baños y habitaciones
Stayed 3 nights in Oct 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, amenities
Dated decors. We stayed in a panaoramic king bedroom and our friend stayed in a premier king bedroom. His bedroom looks newer and air condition works better. The breakfast buffet has an average variety. Hotel is conveniently located near lots of dining and shopping. Also walking distance to Futien train station.
Stayed 1 night in Oct 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
酒店整体状态、客房装修设施都很老旧 早餐也很一般
Stayed 1 night in Aug 2025

6/10 Okay

Wai Ching

Liked: Staff & service, room comfort

還可以

酒店有點舊、不過地點方便、近地鐵站
Stayed 1 night in Jun 2025

8/10 Good

JERRY JEN JUI

Liked: Cleanliness, staff & service, property conditions & facilities
周圍環境很好，酒店外觀很氣派，住的很滿意
Stayed 2 nights in Jun 2025

10/10 Excellent

Chi Cheong Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a bit old but overall clean and comfortable. Also well located.
Stayed 1 night in Jun 2025

10/10 Excellent

wang kwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便，舒适
Stayed 1 night in May 2025

10/10 Excellent

KEUNHWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you.

Nice staff and Nice Service. Thanks a lot.
Stayed 2 nights in May 2025

10/10 Excellent

Charissa

Liked: Staff & service, amenities, property conditions & facilities
Lovely staff and wonderful aervice
Stayed 2 nights in May 2025

10/10 Excellent

Wing Lung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

大都會中的舒適

酒店本身的位置是十分理想。配合著週邊的交通無論是公車或是私家車也有很方便的方法可以到達。酒店中的服務，食物，設施也是極上。 酒店的服務員能做到安排至上配合客人的需求這是很難得的。 唯一真的是雞蛋裏挑骨頭的，就是大堂中供給客人飲用的紅茶及檸檬水應該要不是添加
Stayed 1 night in Apr 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this location when in the city, and they are so kind and friendly there
Stayed 1 night in Apr 2025

4/10 Poor

Hye Sim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
시설이 노후되고 담배 냄새가 나서, 방을 새로 교체했습니다.
Stayed 2 nights in Apr 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
for conference so ideal
Stayed 1 night in Mar 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great place in the Heart of Sz
Stayed 1 night in Mar 2025

6/10 Okay

LOK HIN

Liked: Cleanliness, staff & service
交通方便，正門就有地鐵站 附近有幾個大商場，餐飲好多選擇 房間整潔可以，床褥我覺得比較硬 看出時代感，窗簾有部分不能拉動 燈制只有控全關，開燈需要手動一個一個自己開 不建議行動不便/輪椅人士入住 雖然酒店有關愛房，但沒有洗澡椅 酒店只提供膠椅 餐廳自助餐 - 早餐一般，不過不失 但輪椅人士完全無法自選 用餐區及取餐區用梯級分開 不有走道給輪椅人士去取餐區
Stayed 1 night in Mar 2025

8/10 Good

TAKANORI

Liked: Cleanliness, staff & service, property conditions & facilities
値段相応
Stayed 1 night in Jan 2025

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