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Shangri-La Shenzhen

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Bar (on property) - Shangri-La Shenzhen (Shenzhen)
Gym - Shangri-La Shenzhen (Shenzhen)
Lobby - Shangri-La Shenzhen (Shenzhen)
Exterior - Shangri-La Shenzhen (Shenzhen)
Bar (on property) - Shangri-La Shenzhen (Shenzhen)
Luxury
5.0 star property
8.6

Excellent

Luxury family-friendly hotel near Dongmen Pedestrian Street

Located close to Huaqiangbei, Shangri-La Shenzhen provides a poolside bar, shopping on site, and mini golf. Treat yourself to a massage at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and happy hour. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

7.0 out of 10
Good
(2 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Horizon Club, Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Horizon Club, Room, 1 King Bed

  • Hill view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Horizon Club, Room, 2 Twin Beds

Horizon Club, Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Horizon Club, Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • Hill view
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(38 reviews)
  • City view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

8.4 out of 10
Very good
(19 reviews)
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Hill view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 2 Twin Beds

Executive Suite, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Executive Suite, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Luohu neighborhood, Shangri-La Shenzhen is connected to a shopping center. Dongmen Pedestrian Street and Huaqiangbei are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Splendid China Folk Village and Happy Valley. Traveling with kids? Don't miss Window of the World. Visit our Shenzhen travel guide
Map
Jianshe Road, Luohu District, Shenzhen, Guangdong, 518001

What's nearby

  • Luohu Commercial City
    11 min walk - 0.6 miles
  • Luohu Port
    12 min walk - 0.7 miles
  • The MixC Shopping Mall
    12 min walk - 0.7 miles
  • Dongmen Pedestrian Street
    17 min walk - 0.9 miles
  • Shenzhen Museum
    2 min drive - 1.8 miles

Getting around

  • Luohu Station
    6 min walk
  • Shenzhen Station
    11 min walk
  • Shenzhen Intl. Airport (SZX)
    54 min drive

Restaurants

  • 小桃源酒家 | Arcadia Restaurant
    11 min walk
  • 合悦真牛潮汕牛肉火锅(大中华茂业天地店)
    6 min walk
  • 梨苑酒家 Lee Yuen Restaurant
    10 min walk
  • 彩蝶轩 Choi Dip Hin Restaurant
    12 min walk
  • 丹桂轩 Laurel Restaurant
    4 min walk

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Exterior
Grand Hyatt Shenzhen
Luohu
  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 619 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CNY 161 for adults and CNY 161 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 360 Bar and Restaurant
  • Champs Bar and Grill
  • Coffee Garden
  • Lobby Lounge
  • Shang Palace

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 19 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 32 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 161 for adults and CNY 161 for children
  • Airport shuttle fee: CNY 600 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger. This property requires guests to wear swim caps in the pool.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Shangri-La Shenzhen have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Shangri-La Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Shangri-La Shenzhen?

Check-in start time: 2:00 PM; Check-in end time: noon. After-hours check-in is not available.

What time is check-out at Shangri-La Shenzhen?

Check-out is at noon.

Does Shangri-La Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 600 per vehicle applies.

Where is Shangri-La Shenzhen located?

This family-friendly Shenzhen hotel is located in the business district, within 3 mi (5 km) of Dongmen Pedestrian Street and Huaqiangbei. Shenzhen Convention and Exhibition Center and Splendid China Folk Village are also within 9 mi (15 km). Luohu Station is 6 minutes by foot and Guomao Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La Shenzhen Reviews

8.6

Excellent

8.6

Cleanliness

8.4

Location

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 497 out of 1007 reviews
Rating 8 - Good. 351 out of 1007 reviews
Rating 6 - Okay. 90 out of 1007 reviews
Rating 4 - Poor. 37 out of 1007 reviews
Rating 2 - Terrible. 32 out of 1007 reviews

Reviews

Verified

6/10 Okay

Man Chau

Liked: Cleanliness, staff & service, amenities
Great location. transportation centre very easy to commune. Lowu shopping mall, restaurant, foods 5 mins walk. It's abit old but clean. Not much view in this location.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Fancy

Liked: Cleanliness, staff & service, amenities
Huge clean room, friendly and accommodative Staff, close to restaurants and shopping
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Gary or Kimmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, patient, and helpful in directions
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities
Excellent place to stay. We had a suite and the amenities are fabulous, free breakfast as well as lounge access that had wonderful food. Room was very clean, staff very nice.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

WAI LING

Liked: Staff & service, room comfort
Good location , room clean, all the staff shows their hospitality and professional.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Aleicia

Liked: Cleanliness, staff & service, amenities
Clean room, very convenient location, staff friendly.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Andrew On Tat

Liked: Cleanliness, staff & service, amenities
Good attentive service, room showed aging, but clean, justified by location & price!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, location
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Shamila Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Convenient location
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Phong duc

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were amazing especially the check in staff. Sad to say this was the only 5 star thing about the hotel. The hotel lobby is clean and modern, but once you get to the rooms its like getting taken back in time. Rooms are very dated, and just not up to the usual shangri la standard. Fixings were loose, screws protruding from door chain. The price was cheap, but with the shangri la name you still expect decent rooms. I wouldn't stay at this hotel again, but will still stay in shangri la in other countries
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite. The location is convenient for accessing the railroad station to other parts of China. Close to the Hong Kong border crossing. Central to all other attractions around Shenzhen. Very comfortable & quiet oasis away from the hustle in the area.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

PO LUN ELVIS

Friendly staff, room is clean
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Building is old, but keeping clean and nice,room is wonderful, feeling just like go back home. staffs really did the good jobs. This hotel have best location, you can walking cross border go to Hong Kong.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Shamila Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Nice size rooms
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Debbie Miu Kwan

Liked: Cleanliness, property conditions & facilities
Yes...clean room...staff are courteous.
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Mikael

Liked: Cleanliness, staff & service, amenities
Clean, great staff, good locaton but i bit dated.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities
Staff were excellent. Especially our room attendant.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and helpful.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was steps away from the shopping and street food eateries
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location next to train station
Stayed 2 nights in Nov 2025
Verified

8/10 Good

IRENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the hotel is very convenient to everything. The restaurant is good too. We stay there three more time.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Estivalia

Liked: Cleanliness, staff & service, amenities
Had at great stay at this hotel and experienced impeccable service from staff. A special thanks to Ken Gen who always went above and beyond to solve anything and provide amazing service.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

jeanmarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Location is perfect of you plan to go to hkg airport or hkg
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jovic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Family love this hotel my son enjoy his birthday thanks for the staff at the reception Ms.Chang Jia and the guest relations Kiki,Cherry & Yuki will definitely comeback next time.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Li Tung

Liked: Cleanliness, amenities, property conditions & facilities
Very good service.
Stayed 1 night in Dec 2025