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Kempinski Hotel Shenzhen China

Property class: 5 and above

Choose dates to view prices

Photo gallery for Kempinski Hotel Shenzhen China

A modern indoor pool area with a ceiling that simulates a starry night sky. - Kempinski Hotel Shenzhen China (Shenzhen)
A hotel with a prominent entrance, a reflective pool in front, and a well-lit facade. - Kempinski Hotel Shenzhen China (Shenzhen)
A luxurious lobby with a grand staircase, ornate columns, and a patterned floor design. - Kempinski Hotel Shenzhen China (Shenzhen)
A luxurious lobby with a grand chandelier, ornate columns, and a reflective floor. - Kempinski Hotel Shenzhen China (Shenzhen)
A hotel with a modern facade, a large entrance, and a garden with red flowers. - Kempinski Hotel Shenzhen China (Shenzhen)
Located close to MixC Shopping Mall and Shenzhen Talent Park, Kempinski Hotel Shenzhen China provides a hair salon, dry cleaning/laundry services, and car rentals on site. For some rest and relaxation, visit the sauna. The on-site restaurant, Seasons Restaurant, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a health club.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a large bed, a sitting area with a chair, a small table, and a large window offering a city view.

Standard Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Twin Beds, City View

A hotel room with two beds, a sofa, a small table, and a view of a cityscape.

Standard Room, 2 Twin Beds, City View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds, City View

A hotel room with two beds, a bedside table with a lamp, a hanging coat rack, and a decorative wall panel.

Superior Room, 2 Twin Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Basic Room, 2 Twin Beds, City View

A hotel room with two beds, a sofa, a small table, and a view of a cityscape.

Basic Room, 2 Twin Beds, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Basic Room, 1 King Bed, City View

A hotel room with a large bed, two bedside lamps, a nightstand, a mirror, and a wooden headboard.

Basic Room, 1 King Bed, City View

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite, 1 King Bed, City View

A hotel room with a sofa, armchair, a round table, a desk with a chair, a television, and a window with curtains.

Executive Suite, 1 King Bed, City View

  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, City View

A hotel room with a bed, two lamps, a chair, a nightstand, and a large window.

Suite, 1 King Bed, City View

  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, City View

A hotel room with a bed, a chair, and two lamps.

Deluxe Room, 1 King Bed, City View

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Grand Room, 1 King Bed, City View

A hotel room with a bed, a sofa, a small table, lamps, a telephone, and a wall with floral artwork.

Grand Room, 1 King Bed, City View

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located in Nanshan neighborhood, Kempinski Hotel Shenzhen China is connected to a shopping center. MixC Shopping Mall and Huaqiangbei are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Window of the World. China Resources Tower and Shenzhen Bay Port are two other places to visit that come recommended. Visit our Shenzhen travel guide
Map
Hai De San Dao Hou Hai Bin Rd, Nanshan District, Shenzhen, Guangdong, 518054

What's nearby

  • A modern building with geometric shapes and multiple windows.
    Shenzhen University
    9 min walk - 0.5 miles
  • A variety of potted plants displayed on wooden shelves.
    Xin'an Nantou Ancient City
    11 min walk - 0.6 miles
  • Coastal City
    11 min walk - 0.6 miles
  • MixC Shopping Mall
    2 min drive - 1.3 miles
  • Shenzhen Bay
    2 min drive - 1.3 miles

Getting around

  • Houhai Station
    4 min walk
  • Hong Kong Lok Ma Chau Station
    12 min drive
  • Shenzhen Intl. Airport (SZX)
    33 min drive

Restaurants

  • 菉小苑·湛江菜(南山保利店)
    3 min walk
  • Boom Boom Room
    3 min walk
  • C-Thai Food
    3 min walk
  • Miss Pho
    4 min walk
  • 水煮鱼乡 - 海岸城店
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle available on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee: CNY 219.21 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Hai Tao Restaurant
  • Seasons Restaurant

Things to do

  • Health club
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (39 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 25 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Individually decorated
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 233.2 per night

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 219.21 per person
  • Airport shuttle fee: CNY 750 per vehicle (one-way)
  • Rollaway bed fee: CNY 233.2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Kempinski Hotel Shenzhen China have a pool?

Yes, this property has an indoor pool.

Is Kempinski Hotel Shenzhen China pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Kempinski Hotel Shenzhen China?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Kempinski Hotel Shenzhen China?

Check-out is at noon.

Does Kempinski Hotel Shenzhen China provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 750 per vehicle applies.

Where is Kempinski Hotel Shenzhen China located?

Located in Nanshan, this luxury hotel is within 1 mi (2 km) of MixC Shopping Mall, Shenzhen Talent Park, and China Resources Tower. Window of the World and Shenzhen Bay Port are also within 6 mi (10 km). Houhai Station is only a 4-minute walk and Nanshan Book Mall Station is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Kempinski Hotel Shenzhen China Reviews

8.4

Very Good

8.6

Cleanliness

9.0

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 202 out of 444 reviews
Rating 8 - Good. 157 out of 444 reviews
Rating 6 - Okay. 55 out of 444 reviews
Rating 4 - Poor. 19 out of 444 reviews
Rating 2 - Terrible. 11 out of 444 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay, Highly Recommend! I had a fantastic stay at this hotel. Check‑in was quick and the front‑desk staff were friendly and professional. My room was spotlessly clean, spacious, and the bed was very comfortable.Housekeeping kept everything neat each day. The location is convenient for restaurants and transport. Every detail showed the team cares about guests. I would absolutely stay here again and recommend it to anyone visiting the city.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, dated facilities.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in heart of Shenzhen

Lovely staff, gym, swimming pool all wonderful.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, right next to shopping centre. Staff are very friendly
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Closely to the nearest shopping center also with the MTR Station.
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very close to the subway station and big shopping mall! I like this district.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Greatstaff. Big spacious room and comfortable bed
Stayed 6 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Choice!

Very close to shopping mall and subway! Clean, quiet, and comfortable!
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities are bit old, need to be renovated soon. Staffs are nice and helpful.
Stayed 4 nights in May 2024
Verified review

6/10 Okay

Liked: Cleanliness
The hotel is rather dated. the rooms are very big and comfortable. However, communication is a problem, the concierge service is dismal; while the desk was manned, most of the staff were not able to provide useful or helpful information when we asked for help.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best evening buffet in Shenzhen, from my view. I know many may not agree.
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
We had a great stay, the staff were incredibly helpful, polite, and attentive. The service is excellent. However, the property is about 20 years old and would really benefit from a revamp. The lobby especially feels dated—there is far too much gold decor, which heavily reminded me of the style of Trump Tower. While the hospitality is wonderful, a refresh to a more modern look would make a big difference. The hotel is very well located in Nanshan district, with a metro station entrance around the corner.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the bay and the malls, and the housekeeping and front desk teams were genuinely warm and helpful. The hotel itself is dated and would benefit from a refresh, and breakfast service was a letdown. No one to clean the buffet area and food replenishment was slow. Good people up front, weak hardware and weak dining service.
Stayed 1 night in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend the hotel to spray some nice smells perfumes in the reception and the corridors between rooms and in the room and in the restaurant of the breakfast because of the humidity with the carpets or mokets on the ground have a not nice smell
Stayed 6 nights in Sep 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Dated deco, poor sound proof (can hear next door talking and coughing)
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
always good to stay here
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here a lot, great place
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business best hotel

Best hotel and nice staff
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness
Clean room
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff can be much friendlier! Hotel is beautiful
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place for the dollar is hard to beat in Shenzhen.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
for the price this is 5*. It may be aged a little and rooms a bit small, but for what you get, where it is, for the fee - hard to beat.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
the hotel is a bit old, staff and service are soso
Stayed 1 night in Oct 2024