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Grand Hyatt Shenzhen

5.0 star property
Aromatherapy treatments and yoga classes offer stylish relaxation, while the outdoor pool provides a peaceful retreat near Dongmen Pedestrian Street.

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Photo gallery for Grand Hyatt Shenzhen

Outdoor pool, sun loungers - Grand Hyatt Shenzhen (Shenzhen)
Property video
Lobby - Grand Hyatt Shenzhen (Shenzhen)
Body treatments, hydrotherapy, aromatherapy, body wraps, body scrubs - Grand Hyatt Shenzhen (Shenzhen)
Premier Suite | Minibar, in-room safe, individually decorated, desk - Grand Hyatt Shenzhen (Shenzhen)
Grand Hyatt Shenzhen offers shopping convenience and relaxation. Enjoy spa treatments, yoga classes, and meals at five restaurants. The hotel features an outdoor pool and free self-parking, all near Luohu Port.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for 1 King Bed Club Access

1 King Bed Club Access | Lounge | Lobby lounge

1 King Bed Club Access

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access Deluxe

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Grand Suite | Minibar, in-room safe, individually decorated, desk

Grand Suite

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed

1 King Bed | Minibar, in-room safe, individually decorated, desk

1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds

Minibar, in-room safe, individually decorated, desk

2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom (with club access)

Apartment, 1 Bedroom (with club access) | Living area | 40-inch LED TV with cable channels, TV, iPod dock

Apartment, 1 Bedroom (with club access)

  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds Club Access

Minibar, in-room safe, individually decorated, desk

2 Twin Beds Club Access

  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Living room | 40-inch LED TV with cable channels, TV, iPod dock

Executive Suite

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premier Suite | Minibar, in-room safe, individually decorated, desk

Premier Suite

  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Beds View

Minibar, in-room safe, individually decorated, desk

Twin Beds View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Bed View

Minibar, in-room safe, individually decorated, desk

1 King Bed View

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Minibar, in-room safe, individually decorated, desk

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Suite (Chairman)

Minibar, in-room safe, individually decorated, desk

Suite (Chairman)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Presidential Suite

Minibar, in-room safe, individually decorated, desk

Presidential Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Luohu neighborhood, Grand Hyatt Shenzhen is connected to a shopping center. The MixC Shopping Mall and Dongmen Pedestrian Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Window of the World. Luohu Port and Huaqiangbei are two other places to visit that come recommended. Visit our Shenzhen travel guide
Map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000

What's nearby

  • The MixC Shopping Mall
    6 min walk - 0.4 miles
  • Shenzhen Museum
    13 min walk - 0.7 miles
  • Luohu Commercial City
    16 min walk - 0.9 miles
  • Dongmen Pedestrian Street
    18 min walk - 1.0 mile
  • Luohu Port
    5 min drive - 1.1 miles

Getting around

  • Ludancun Station
    6 min walk
  • Shenzhen Station
    17 min walk
  • Shenzhen Intl. Airport (SZX)
    37 min drive

Restaurants

  • 尚连越泰料理 LIAN
    3 min walk
  • 蓉悦川菜 Rong Yue Sichuan Cuisine Restaurant
    3 min walk
  • La Terrazza
    7 min walk
  • Blue Bottle Coffee
    4 min walk
  • The Show Kitchen
    4 min walk

About this property

Grand Hyatt Shenzhen

Luxury hotel near The MixC Shopping Mall
Located close to Luohu Port and Dongmen Pedestrian Street, Grand Hyatt Shenzhen provides a shopping mall on site, dry cleaning/laundry services, and a gym. Indulge in a body treatment, a body scrub, and a manicure/pedicure at the onsite spa. Be sure to enjoy a meal at the 6 on-site restaurants, including breakfast, brunch, lunch, and dinner. Free in-room WiFi is available to all guests, along with a business center and a steam room.
Additional perks include:
  • An outdoor pool along with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services
  • Wedding services, a 24-hour front desk, and 13 meeting rooms
Room features
All 471 individually decorated rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and hair dryers
  • 40-inch LED TVs with cable channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • 6 restaurants
  • Couples/private dining

Restaurants on site

  • China Lodge
  • La Terrazza
  • Sugar Box
  • The Lounge
  • The Show Kitchen

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 29,805 square feet of conference space
  • Business center

Outdoors

  • Pool loungers

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (40 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-width doorways

More

  • 1 building
  • 38 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires guests to wear swimming caps while in the pool.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Frequently asked questions

Does Grand Hyatt Shenzhen have a pool?

Yes, this property has an outdoor pool.

Is Grand Hyatt Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Hyatt Shenzhen?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Hyatt Shenzhen?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Grand Hyatt Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 700 per vehicle applies.

Where is Grand Hyatt Shenzhen located?

Located in Luohu, this luxury hotel is within 1 mi (2 km) of The MixC Shopping Mall, Dongmen Pedestrian Street, and Luohu Port. Huaqiangbei and Shenzhen Convention and Exhibition Center are also within 6 mi (10 km). Ludancun Station is 6 minutes by foot and Grand Theater Station is 10 minutes.

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Reviews

Grand Hyatt Shenzhen Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 394 out of 601 reviews
Rating 8 - Good. 150 out of 601 reviews
Rating 6 - Okay. 33 out of 601 reviews
Rating 4 - Poor. 12 out of 601 reviews
Rating 2 - Terrible. 12 out of 601 reviews

Reviews

10/10 Excellent

Si Xin

Liked: Cleanliness, staff & service, amenities
The room is spacious and clean. The staff are friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Arlene

Liked: Cleanliness, amenities, property conditions & facilities
clean and spacious room. prompt room service. attentive front desk personnel as well as the concierge staff located at 1/F.
Stayed 2 nights in Dec 2025

10/10 Excellent

mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the best choice! Much better than Ritz Carlton or Fiur seasons! Location is excelent, best service!!!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities
Everything is perfect as expected. I particularly like the location which is conveniently situated in the centre of Lohou.
Stayed 4 nights in Nov 2025

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel

A fantastic business hotel in close proximity to restaurants and shopping mall.... great views !
Stayed 1 night in Jun 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Hotel is a newer hotel. Room was spacious and clean. Staffs are polite and helpful. Location is great, connects to an indoor mall which is very helpful when hot weather that you don’t want to be out under the sun.
Stayed 3 nights in Oct 2025

10/10 Excellent

Huanshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the classic Chinese styled room layout. Staff were very friendly and helpful. Excellent stay overall.
Stayed 1 night in Jun 2025

10/10 Excellent

Sik Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for underground to everywhere in Shenzhen. Joining to a huge shopping arcade.
Stayed 2 nights in Sep 2025

10/10 Excellent

Joelle

Liked: Cleanliness, property conditions & facilities
Staff are very helpful, room in great condition and accessible location
Stayed 4 nights in Dec 2024

8/10 Good

Christian

Nice hotel

Stayed there for a whole week. Rooms clean and comfortable, the lounge floor was worth its extra money, the bar people very nice - one suggestion I have - waiting for every cocktail 20 minutes is too long ! Check in and out easy and fast - lift situation very complicated going first to 33 rd floor every time you wanna go up or down generally good staff.
Stayed 7 nights in Aug 2025

10/10 Excellent

millie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shopping center was great
Stayed 1 night in Jul 2024

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel being well maintained. Really love the rooms and most of things about this hotel
Stayed 2 nights in Mar 2024

8/10 Good

jesus calderon

Liked: Cleanliness, amenities, property conditions & facilities
The cleaning staff was amazing. Check in staff wonderful Breakfast staff managers hostess horrible they gave bill at beginning of eating out meal. Cooks were great We were charged 2 meals as we were 3 guests 2 rooms
Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Quiet rooms huge breakfast. But the worse thing is their coffee. McDonald’s is the best.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (close to shopping malls) and friendly & helpful staff. Special thanks to Francis & Harry (Concierge) for their outstanding support.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel and has a nice shopping mall next to it

The room is very good. TV is huge. The toilet has both bath top and rain forecast shower. Service is good too. Staff is very polite.
Stayed 1 night in Mar 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the Grand Hyatt: the staff were super helpful and friendly, and went out of their way to accommodate us. The room was big, well designed, and quiet, and had a great view of the city. The fitness center was big and well-equipped, and the breakfast buffet was superb. a really excellent stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and perfect
Stayed 3 nights in Apr 2024

10/10 Excellent

Jesse calderon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i were respected start to finish. Attentive staff
Stayed 8 nights in Nov 2024

8/10 Good

irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had other 5-stor hotel options in Shanzhen but I stick to Grand Hyatt for its amazing spa setting and its convenient location. I love it’s connected to a giant mall so I can just walk over for great dining options. It’s high end and quiet, though it is probably less grand than the other new 5-star hotels around. I highly recommend this place and will def stay here again and again- and you must see the spa and be wowed.
Stayed 2 nights in Jan 2024

6/10 Okay

Peter Paul

Liked: Staff & service, property conditions & facilities, room comfort

Fine hotel

The hotel is fine, staff is warm and welcome but the room had a strange smell. It is not the Grand Hyatt Hong Kong but all fine
Stayed 1 night in Dec 2023

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is luxurious to my satisfaction for the price point. The staffs generally carry themselves professionally. I am appreciative for their effort to ship back the item I left in the room.

6/10 Okay

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Ok. Second stay here. Big hotel. Love the bar on 38th floor Breakfast. Best in shenzhen. Location excellent. Staff excellent. My only frustration is the bizarre lift configuration. Like 3 separate lifts you need to take in some cases. Hotel designed this way so cannot fix. The air con doesn’t cope with the heat. Even at lowest point it cannot coo effectively. Two other business companions said the same thing. I would stay here again because of the positives outweigh the negatives.
Stayed 2 nights in Jul 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in Luohu, the older part of SZ. But the location is fantastic as the hotel is just next to the malls and there are plenty of dining options. The room is spacious but abit dated. Upon check in, we found that the day curtains were torn with two holes which is not acceptable for a 5 star hotel. Had informed front desk during check out.
Stayed 3 nights in Jan 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Italian restaurant La Terrazza has changed its menu. It is not as good as before. I had Calamari, and it looked and tasted like it came from Costco, or a frozen bag from a supermarket.The colour was brown, not a light colour as it should be. Also, I paid a lot for fish and received very little in return as I was still hungry. The atmosphere is good. Staff are great too, but the food, not so much. The location is great. Stella beer is on tap!!!
Stayed 4 nights in May 2025