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Xperience Kiroseiz Premier

5.0 star property
Four outdoor pools with poolside bars await at this eco-certified hotel, where guests can snorkel, play volleyball, or try archery near Naama Bay

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Photo gallery for Xperience Kiroseiz Premier

Lake - Xperience Kiroseiz Premier (Sharm El Sheikh)
5 restaurants, breakfast, lunch, dinner served; international cuisine - Xperience Kiroseiz Premier (Sharm El Sheikh)
Aerial view - Xperience Kiroseiz Premier (Sharm El Sheikh)
Minibar, in-room safe, desk, soundproofing - Xperience Kiroseiz Premier (Sharm El Sheikh)
Manicures and pedicures - Xperience Kiroseiz Premier (Sharm El Sheikh)
Unwind by the 4 outdoor pools or indulge in a massage at Xperience Kiroseiz Premier. Savor international cuisine at one of the 5 on-site restaurants, and enjoy snorkeling, volleyball, or archery activities. With free water park access and a health club, this luxury eco-certified hotel near Naama Bay is perfect for families and thrill-seekers alike.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Triple Room

Minibar, in-room safe, desk, soundproofing

Standard Triple Room

  • Garden view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Triple Room

Minibar, in-room safe, desk, soundproofing

Superior Triple Room

  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Large Twin Sofa Bed

View all photos for Family Room, 2 Bedrooms, Garden View

Family Room, 2 Bedrooms, Garden View | Minibar, in-room safe, desk, soundproofing

Family Room, 2 Bedrooms, Garden View

  • Garden view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room, Garden View

Bathtub, deep soaking tub, free toiletries, hair dryer

Standard Room, Garden View

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Garden View

Minibar, in-room safe, desk, soundproofing

Superior Room, Garden View

  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | Minibar, in-room safe, desk, soundproofing

Deluxe Suite

  • 97 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Large Twin Beds

View all photos for Premier Room

Minibar, in-room safe, desk, soundproofing

Premier Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, soundproofing

Deluxe Room

  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

About the neighborhood

Located in Sharm El Sheikh, Xperience Kiroseiz Premier is near a private beach. Shoppers can check out SOHO Square, while everyone can enjoy the natural beauty of Red Sea and Naama Bay. Traveling with kids? Consider Ras Mohammed National Park and Cleo Park. Visit our Sharm El Sheikh travel guide
Map
Salam Road, Peace Road, Naama Bay, Sharm El Sheikh, South Sinai Governorate, 11221

What's nearby

  • Luxury hotel in Naama Bay, Sharm el Sheikh, Egypt
    Naama Bay
    12 min walk - 0.7 miles
  • Go diving in this beautiful national park where the water is incredibly salty #beach #nationalpark
    Ras Mohammed National Park
    12 min walk - 0.7 miles
  • View of Naama Bay in Sharm El Sheikh, Egypt. View from above
    Naama Bay Beach
    5 min drive - 2.4 miles
  • Sinai Grand Casino
    3 min walk - 0.2 miles
  • Hollywood Sharm El Sheikh
    9 min walk - 0.5 miles

Getting around

  • Sharm El-Sheikh Intl. Airport (SSH)
    11 min drive

Restaurants

  • Beach Bar at Novotel Beach Sharm El Sheikh
    18 min walk
  • McDonald's
    9 min walk
  • Starbucks
    2 min drive
  • Pharoah Restaurant at Xperience Kiroseiz Parkland
    4 min walk
  • Lobby at Mรถvenpick Resort
    3 min drive

About this property

Xperience Kiroseiz Premier

Luxury family-friendly hotel near Naama Bay
You can look forward to free water park access, a nightclub, and 4 poolside bars at Xperience Kiroseiz Premier. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage or a manicure/pedicure. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Enjoy the health club, as well as activities like scuba diving, volleyball, and archery. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • 4 outdoor pools and a children's pool, along with sun loungers
  • Free self parking
  • A free area shuttle, bike rentals, and 2 outdoor tennis courts
  • A children's club (surcharge), a gift shop, and ATM/banking services
Room features
All 340 rooms boast comforts such as 24-hour room service and fireplaces, as well as thoughtful touches like furnished balconies and air conditioning.
Extra conveniences in all rooms include:
  • Deep soaking tubs, free toiletries, and hair dryers
  • LCD TVs with satellite channels
  • Mini fridges, electric kettles, and daily housekeeping

All inclusive details

All-inclusive room rates at Xperience Kiroseiz Premier are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals and snacks included

Other inclusions

Transportation to offsite activities

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Free self parking on site

Food and drink

  • 4 poolside bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • NY Galaa Dinner

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Free water park
  • Health club
  • Library
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • TV in common areas
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Fireplace
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 2:00 PM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in an "Egyptians and Residents Only" room category must present proof of residency (Egyptian ID or residence permit) at check-in. The property reserves the right to amend the rate if valid proof is not provided.
Guests booked in an "Egyptians and Residents Only" room category in the All-Inclusive rate plan receive soft drinks (no alcohol).

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 10 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Property is also known as

Xperience Kiroseiz Premier Hotel Sharm el Sheikh
Xperience Kiroseiz Premier Hotel
Xperience Kiroseiz Premier Hotel Sharm el Sheikh
Xperience Kiroseiz Premier Hotel
Xperience Kiroseiz Premier Sharm el Sheikh
Hotel Xperience Kiroseiz Premier Sharm el Sheikh
Sharm el Sheikh Xperience Kiroseiz Premier Hotel
Hotel Xperience Kiroseiz Premier
Xperience Kiroseiz Premier
Xperience Kiroseiz Premier Hotel
Xperience Kiroseiz Premier Sharm El Sheikh
Xperience Kiroseiz Premier Hotel Sharm El Sheikh

Frequently asked questions

Does Xperience Kiroseiz Premier have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Xperience Kiroseiz Premier pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Xperience Kiroseiz Premier?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Xperience Kiroseiz Premier?

Check-out is at noon.

Does Xperience Kiroseiz Premier provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 10 per vehicle applies.

Are there all-inclusive benefits at Xperience Kiroseiz Premier?

Some rate plans available at this hotel are all-inclusive.

Where is Xperience Kiroseiz Premier located?

This family-friendly Sharm El Sheikh hotel is within 1 mi (2 km) of Hollywood Sharm El Sheikh, Red Sea, and Naama Bay. Ras Mohammed National Park and Sharm El-Sheikh Museum are also within 1 mi (2 km).

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Reviews

Xperience Kiroseiz Premier Reviews

6.6

6.8

Cleanliness

7.4

Location

6.6

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 15 out of 54 reviews
Rating 8 - Good. 14 out of 54 reviews
Rating 6 - Okay. 7 out of 54 reviews
Rating 4 - Poor. 6 out of 54 reviews
Rating 2 - Terrible. 12 out of 54 reviews

Reviews

10/10 Excellent

Rahul

Liked: Cleanliness, amenities, property conditions & facilities
Everything thing was good specially staff very friendly and helpful food and room was nice
Stayed 3 nights in Feb 2026

8/10 Good

Avinash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience but very vegetarians food options, also there was no vegetarian or chicken curries available
Stayed 5 nights in Nov 2025

10/10 Excellent

Amber-Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are very nice and helpful and Michael made our stay very comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Payal

Liked: Cleanliness, amenities, property conditions & facilities
5โญ๏ธ Review โ€“ 3 Week Stay at Xperience Kiroseiz Parkland (Extended from 2 Weeks!) I originally booked for two weeks and ended up extending for a third week โ€” which honestly says everything about my experience. My opinion genuinely improved day by day. The hotel is very well put together in terms of logistics. Everything runs smoothly, itโ€™s organised, and the shuttle bus to the beach is frequent and reliable. The grounds are beautiful, and there are so many little things that come together to make the stay special. Guest relations were fantastic. Caroline was amazing and really helped me move my room. Ali was also very helpful, and another lady (I didnโ€™t catch her name) was equally supportive. They genuinely try hard to resolve issues and make guests comfortable. Reception can be a little slow โ€” thatโ€™s probably my only criticism. On one occasion it took around 25 minutes to move my room, and there was a small error that meant I had to move again. But overall, they are helpful โ€” just not the quickest. If youโ€™re travelling with a baby, I would definitely recommend requesting a ground floor room in the Parkland area. It makes life much easier with a buggy. It can be slightly noisy outside, but once the door is closed, itโ€™s absolutely fine. Only something to consider if youโ€™re a very light sleeper. The food is great. Some people say itโ€™s repetitive, but honestly โ€” what do we eat at home? Pretty similar meals every few days! Thereโ€™s plenty of choice. I had salad daily and was
Stayed 14 nights in Jan 2026

6/10 Okay

Matt

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff great food excellent health and safety doesnt exsit
Stayed 1 night in Apr 2024

2/10 Terrible

Kun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Itโ€™s not good hotel ,

First time here check in takes more than 30 mins and I have booked for all inclusive but I can not drink beer so beer is 2.5 US dollars fee, why ? The foods are not delicious , water park is not safe I only plays once and my arms was bleeding, so be aware and never come back
Stayed 2 nights in Apr 2025

2/10 Terrible

Judy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
2 restaurants closed. Lifts were shut. Air con swtched off in bar. It seems they sre desperately trying to save money. Well they have just made my conditions 50 times worse. Worst hotel i have ever stayed in. STAFF LOVELY. AND HELP A LOT.
Stayed 21 nights in Nov 2024

6/10 Okay

Verified traveler

Disappointed. Tourism in general and service in particular without European tourists is worthless PERIOD

6/10 Okay

Mohammad ashraf

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall, the stay was okay and the food was really good, the experience with the main reception was very disappointing. The staff there were rude, and none of them spoke good English. Ahmed, the supervisor in the white shirt, was especially unhelpful. I lost money in the ATM, and instead of assisting or showing any empathy, he just said it was the bankโ€™s problem and not the hotelโ€™s. For someone in a supervisor role, his attitude and manners were unacceptable. After that, every time I went to reception,I felt ignored by every staff not approached by anyone. Mina Akram at the Premier side reception was excellent. He was kind, understanding, and genuinely helpful. My sonโ€™s buggy was lost, and while the main reception did not understand me or offer any real help, Mina contacted the airport on my behalf and helped me recover it. He is much better than the main reception team. The issue on the last day was also frustrating. We paid for a late check-out and were told we could take a takeaway dinner for my baby. When I went to get the food, the cashier, Abnmoud who was very rude ran up to me asking why I was taking food if I had checked out. I donโ€™t even know how he knew I checked out, but he should have been aware that I was allowed to take food for my son. I had already spoken to the restaurant manager, Ashraf, who was extremely helpful during our stay, The pool was nice and the slides, Iโ€™m unsure if I would return because of staff they let the hotel really down.
Stayed 7 nights in Nov 2025

10/10 Excellent

Kevser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Havuz keyifli spa ve masajฤฑ รถneririm. ร‡alisanlar รงok gรผler yรผzlรผ. Oda her gรผn temizleniyor havlu deฤŸiลŸimi oluyor. Otel รงok temiz.
Stayed 6 nights in Nov 2025

2/10 Terrible

Derya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Xperience Rezaleti

Otele girdiฤŸimiz ilk gรผnden son gรผne kadar yani bir hafta boyunca hiรงbir ลŸekilde yemek yiyemedik. EฤŸer bir Tรผrkseniz zaten burada yemek yemeniz kesinlikle mรผmkรผn deฤŸil yemekleri รงok lezzetsiz aลŸฤฑrฤฑ baharatlฤฑ ve รงok pis. Bunun dฤฑลŸฤฑnda biz uyurken odamฤฑza รผรง ayrฤฑ gรผn olmak รผzere temizlik personeli girdi. Mรผsait olmadฤฑฤŸฤฑnฤฑz anlarda bile aniden kapฤฑyฤฑ aรงฤฑp odaya giriyordu tam รผรง kez bunu yaptฤฑlar. Son gรผn otelden รงฤฑkacaฤŸฤฑmฤฑz zaman valizlerimizi resepsiyona bฤฑraktฤฑk ve akลŸama kadar otelde kalabileceฤŸimizi sรถylediler. Geri dรถnรผลŸ uรงuลŸumuz gece olduฤŸu iรงin akลŸama kadar otelde duracaktฤฑk. ร–yle yemeฤŸinde tek YiyebildiฤŸiniz ลŸey olan patates kฤฑzartmasฤฑnฤฑ aldฤฑk, orada รงalฤฑลŸan kiลŸi yanฤฑmฤฑza gelip yemek yiyemeyeceฤŸimizi otelden รงฤฑkฤฑลŸฤฑmฤฑz yapฤฑldฤฑฤŸฤฑ iรงin yasak olduฤŸunu sรถyledi. Hayatฤฑmda bรถyle bir ลŸey gรถrmedim biraz Tรผrklerden ders alฤฑn. Bu oteli kesinlikle tavsiye etmiyorum.
Stayed 6 nights in Jun 2023

2/10 Terrible

djamel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A fuir!!! Et expedia aussi!!!! Des voleurs en puissance! Ils me doivent le remboursement de mon hรฉbergement,!!! 3200e une honte
Stayed 17 nights in Aug 2022

8/10 Good

Laith

Liked: Property conditions & facilities
Det var vรคldigt fint service och trevlig personal
Stayed 10 nights in May 2022

4/10 Poor

Eduard van

Disliked: Cleanliness, staff & service, property conditions & facilities
Zeer slechte kamerschoonmaak, veel onvriendelijk personeel, kamer veel dingen kapot . Alleen de animatie team was top
Stayed 6 nights in Oct 2021

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ูู†ุฏู‚ ุฑุงุฆุน

ุฑุงุฆุนู‡ ูˆ ุฃุดูƒุฑ ุฌู…ูŠุน ุงู„ุนุงู…ู„ูˆู† ูˆ ุนู„ู‰ ุฑุฃุณู‡ู… ุฅุณู„ุงู… ู…ุญู…ุฏ ูˆ ุฃุจู†ูˆุจ ูˆ ุฌู…ูŠุน ุงู„ุนุงู…ู„ูŠู† ุจุฏูˆู† ุฃุณุชุซู†ุงุก
Stayed 4 nights in Oct 2019

6/10 Okay

Royi

Disliked: Staff & service, room comfort

ืœื ื—ื•ื–ืจ ืœืžืœื•ืŸ ื”ื–ื”

ื”ืžืœื•ืŸ ื’ื“ื•ืœ ืžืื•ื“, ื”ืฆ'ืง ืื™ืŸ ื ืžืฆื ื™ื—ืกื™ืช ืจื—ื•ืง.. ื”ื—ื ื™ื™ื” ื ืžืฆืืช ืžื—ื•ืฅ ืœืžืœื•ืŸ ื•ืœื›ืŸ ืฆืจื™ืš ืœืœื›ืช ื”ืจื‘ื”. ื‘ืฆ'ืง ืื•ื˜ ื—ื™ื›ื ื• ื—ืฆื™ ืฉืขื” ืฉื™ื‘ื•ืื• ืœืงื—ืช ืืช ื”ื“ื‘ืจื™ื ืฉืœื ื• ื‘ืกื•ืฃ ืœื ื”ื’ื™ืขื• ื•ื”ื‘ืื ื• ื‘ืฆื•ืจื” ื™ื“ื ื™ืช. ื”ืฆื•ื•ืช ืฉืœ ื”ื—ื“ืจ ืื•ื›ืœ ืžื“ื”ื™ื ื ืขื ื” ืœื›ืœ ื‘ืงืฉืชื ื•. ื ืจืื” ืฉื™ืฉ ืžืœื ืจื•ืกื™ื, ืžืœื•ืŸ ื•ื”ืื•ื›ืœ ื‘ื”ืชืื ืœืžื™ ืฉืžืชืื™ื.
Stayed 1 night in Sep 2019

8/10 Good

NASSER

Liked: Cleanliness, property conditions & facilities, room comfort
ุนุทูˆู†ุง ุบุฑูู‡ ู…ูƒูŠู ุนุทู„ุงู† ูˆุชู… ุงู„ุชูุงู‡ู… ู…ุนุงู‡ู… ุจุงู„ุบุตุจ
Stayed 4 nights in Sep 2019

8/10 Good

Hisham Khalil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ุฑุญู„ู‡ ูู‰ ู…ุฌู…ู„ู‡ุง ุฌูŠุฏู‡ ุงุชู…ู†ู‰ ุชูƒุฑุงุฑู‡ุง ู…ุฑู‡ ุงุนุงู… ุงู„ู‚ุงุฏู….

ุงู‚ุงู…ู‡ ุฌูŠุฏู‡ ุงู„ูู†ุฏู‚ ุฌูŠุฏ ูˆุงู„ุงูƒูˆุง ุฌู…ูŠู„ู‡ ูˆุงู„ู…ุทุนู… ูŠุญุชุงุฌ ุงู„ู‰ ุชู†ูˆุน ูู‰ ุงู„ูˆุฌุจุงุช
Stayed 4 nights in Jun 2019

8/10 Good

tarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

holiday vacation

good Hotel great staff, good prices
Stayed 3 nights in Apr 2019

4/10 Poor

Mohamed, Egypt

Liked: Property conditions & facilities, room comfort
Positive: 1- Resort with large enough garden, aqua is nice for both children and adults, food is diverse. 2- Coral Beach is good and view is cool 3- evening shows for kids Negative/Require Improvement: 1- All the booking reservations was fully paid online for the 2 rooms and when the first room family reached there, they told them the reservation is not paid and make them wait from 4 to 7 PM until I reached there โ€˜second roomโ€™ and they simply said it is paid with no clue of why they made them wait all of this time nor even apologizing for the time got wasted. 2- Every meal is companied with a plastic cups which make a huge plastic waste which can be easy avoid. as well as all soda was serviced from plastic bottles which also can be swapped by soda machines in order to help the environments. 3- milk in coffee machines was spoiled. 4- No hospitality for many of the staff starting from bell man up to front desk staff, some of the staff needs training . Short staffing and seems they are overloaded (management failure) 5- The beach is not connected to the resort and this was not clear while booking until we get there. 6- TV channels are few and the image is not quiet clear. 7- Pool is fine , however was somehow crowded, Music was very loud the whole time from the morning till the evening and we had a baby infant couldn't fall a sleep. 8- Cleanliness doesn't match 5 star level, the ventilation of W.C is poor.
Stayed 8 nights in Jul 2018

4/10 Poor

Mohamed, Slovakia

Liked: Room comfort
Disliked: Staff & service
Positive: 1- Resort with large enough garden, aqua is nice for both children and adults, food is diverse. 2- Coral Beach is good and view is cool 3- evening shows for kids Negative/Require Improvement: 1- All the booking reservations was fully paid online for the 2 rooms and when the first room family reached there, they told them the reservation is not paid and make them wait from 4 to 7 PM until I reached there โ€˜second roomโ€™ and they simply said it is paid with no clue of why they made them wait all of this time nor even apologizing for the time got wasted. 2- Every meal is companied with a plastic cups which make a huge plastic waste which can be easy avoid. as well as all soda was serviced from plastic bottles which also can be swapped by soda machines in order to help the environments. 3- milk in coffee machines was spoiled. 4- No hospitality for many of the staff starting from bell man up to front desk staff, some of the staff needs training . Short staffing and seems they are overloaded (management failure) 5- The beach is not connected to the resort and this was not clear while booking until we get there. 6- TV channels are few and the image is not quiet clear. 7- Pool is fine , however was somehow crowded, Music was very loud the whole time from the morning till the evening and we had a baby infant couldn't fall a sleep. 8- Cleanliness doesn't match 5 star level, the ventilation of W.C is poor.
Stayed 9 nights in Jul 2018

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ูู†ุฏู‚ ุฌูŠุฏ

ุงู‚ุงู…ุฉ ุฌูŠุฏุฉ
Stayed 3 nights in Jul 2018

10/10 Excellent

ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ูู†ุฏู‚ ุฑุงุฆุน ูˆู†ุธูŠู ูˆู…ุณุชูˆู‰ ุงู„ุฎุฏู…ุฉ ุงูƒุซุฑ ู…ู† ุฑุงุฆุน ู…ู† ุงูˆู„ ุงู„ุฑุณุจุดูŠู† ูˆุงู„ุดูŠู ูˆูƒู„ ุทู‚ู… ุงู„ู…ุทุนู… ูˆูุฑูŠู‚ ุงู„ุงู†ู…ูŠุดู† ุฑุงุฆุน ุฌุฏุง ูˆุงู„ุดูˆุง ุฌู…ูŠู„ ูˆู…ุฎุชู„ู ูˆู…ุชู†ูˆุน ูˆูƒู„ ุงู„ุนุงู…ู„ูŠู† ูู‰ ุงู„ูู†ุฏู‚ ู…ุนู…ู„ุชู‡ู… ุฌู…ูŠู„ุฉ
Stayed 4 nights in Jun 2018

6/10 Okay

Anri, Hamburg

Disliked: Cleanliness

Eine grosse Anlage weit weg vom Strand

Expedia hat an uns die Reise zum Preis fรผr die Residenten von ร„gypten verkauft. Das Hotel "รผberraschte" uns mit einer Nachzahlung von 181 Euro vor Ort. Leider hat uns Expedia diesbezรผglich nicht beraten. Nach der Buchung habe ich mit dem Service Centrum von Expedia den Kotakt aufgenommen und extra gefragt ob die Buchung korrekt ablief, woraufhin ich versichert wurde, es sei alles korrekt und in Ordnung. Tatsรคchlich hat uns Expedia eine Reise zu einem unberechtigt gรผnstigeren Presi verkauft, so dass wir die Differenz vor Ort ausgleichen mussten. Das was รคrgerlich! AuรŸerdem hat Expedia kein Transfer vom Flughafen zum Hotel organisiert, auf der Buchung waren keine Hinweise darauf. Im Zimmer hat der Wasserabfluss nicht ordentlich funktioniert (Dusche), die Armatur im Bad - alles wackelig, unter dem Bett viel Staub (nie abgewischt), der Tresor war mehrmals kaputt. Viele Mรผcken und ein Paar risige Kakerlaken und die Eidechse manchmal im Zimmer. Kaffeautomat ist nur ein einziger im Restaurant, deswegen immer groรŸe Schlange davor.
Stayed 14 nights in Mar 2018

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ุงูƒุณุจุฑูŠุฒ ูƒุงูŠุฑูˆุณูŠุฒ

ูƒุงู†ุช ุณูุฑู‡ ุฌู…ูŠู„ู‡ ูˆูู†ุฏู‚ ุฌู…ูŠู„ ุจูƒุซูŠุฑ ุงูุถู„ ูู†ุฏู‚ ููŠ ุดุฑู… ุงู„ุดูŠุฎ
Stayed 2 nights in Feb 2018