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Steigenberger Alcazar

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Combined shower/tub, rainfall showerhead, free toiletries, hair dryer - Steigenberger Alcazar (Sharm El Sheikh)
Creator video
Front of property - Steigenberger Alcazar (Sharm El Sheikh)
Lobby sitting area - Steigenberger Alcazar (Sharm El Sheikh)
Minibar, in-room safe, desk, blackout drapes - Steigenberger Alcazar (Sharm El Sheikh)
Luxury
5.0 star property
9.2

Wonderful

Seaside sanctuary with three pools

Facing azure waters, three enormous pools create a paradise-like atmosphere, one exclusively for adults. Guests can enjoy diverse cuisines across seven restaurants. The beachfront spa offers excellent treatments, while face painting delights children at the kids club.

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Superior Room, Garden View (Queen or Twin)

Minibar, in-room safe, desk, blackout drapes

Superior Room, Garden View (Queen or Twin)

  • Garden view
  • 46 sq m
  • Sleeps 2
  • 1 Twin Bed and 1 Queen Bed

View all photos for Superior Room, Pool View (Queen or Twin)

Minibar, in-room safe, desk, blackout drapes

Superior Room, Pool View (Queen or Twin)

  • 46 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Room (Queen or Twin, Partial Sea View)

Superior Room (Queen or Twin, Partial Sea View) | Minibar, in-room safe, desk, blackout drapes

Superior Room (Queen or Twin, Partial Sea View)

  • Partial sea view
  • 46 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Room (Queen or Twin, Swim Up)

Minibar, in-room safe, desk, blackout drapes

Superior Room (Queen or Twin, Swim Up)

  • 46 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Executive Suite, 1 Queen Bed, Pool View

Minibar, in-room safe, desk, blackout drapes

Executive Suite, 1 Queen Bed, Pool View

  • 116 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 Queen Bed, Sea View

View from room

Deluxe Suite, 1 Queen Bed, Sea View

  • Sea view
  • 110 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Suite, 1 Queen Bed (Private Pool)

Minibar, in-room safe, desk, blackout drapes

Royal Suite, 1 Queen Bed (Private Pool)

  • 141 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed, Garden View (Deluxe)

Minibar, in-room safe, desk, blackout drapes

Family Room, 1 Queen Bed, Garden View (Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 58 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed, Pool View (Deluxe)

Minibar, in-room safe, desk, blackout drapes

Family Room, 1 Queen Bed, Pool View (Deluxe)

  • 58 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed (Deluxe, Partial Sea View)

Minibar, in-room safe, desk, blackout drapes

Family Room, 1 Queen Bed (Deluxe, Partial Sea View)

  • Partial sea view
  • 59 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Family Room, 1 Queen Bed (Deluxe, Swim Up)

Family Room, 1 Queen Bed (Deluxe, Swim Up) | Minibar, in-room safe, desk, blackout drapes

Family Room, 1 Queen Bed (Deluxe, Swim Up)

  • 58 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Luxury Villa, Private Pool, Sea View (Queen Bed)

Minibar, in-room safe, desk, blackout drapes

Luxury Villa, Private Pool, Sea View (Queen Bed)

  • Sea view
  • 216 sq m
  • Sleeps 6
  • 3 Queen Beds

Family Room, 1 Queen Bed, Side Sea View (Deluxe)

  • Sleeps 3

Deluxe Family Queen, Pool View

  • Sleeps 3

Deluxe Family Queen, Garden View

  • Sleeps 3

Deluxe Family, Queen Bed, Swim Up

  • Sleeps 3

Royal Suite, Queen Bed, Private Pool

  • Sleeps 2

Deluxe Suite

  • Sleeps 2

Superior Room, Pool View (Queen Or Twin)

  • Sleeps 2

Superior Room, Side Sea View (Queen Or Twin)

  • Sleeps 2

Superior Room, Garden View (Queen Or Twin)

  • Sleeps 2

Executive Suite, Queen Bed, Pool View

  • Sleeps 2

Luxury Villa, Queen Bed, Sea View, Private Pool

  • Sleeps 6

About the neighborhood

Located on the beach, Steigenberger Alcazar is in Nabq, a neighborhood in Sharm El Sheikh. Shoppers can check out SOHO Square, while everyone can enjoy the natural beauty of Nabq Bay and Shark's Bay. Traveling with kids? Consider Ras Mohammed National Park and Hollywood Sharm El Sheikh. Take an opportunity to explore the area for water adventures such as snorkeling. Visit our Sharm El Sheikh travel guide
Map
Nabq Bay, Sharm El Sheikh, South Sinai Governorate

What's nearby

  • Ras Mohammed National Park
    Ras Mohammed National Park
    10 min walk - 0.6 miles
  • Resort Hauza, Nabq Bay near Sharm El Shaikh, Egypt
    Nabq Bay
    7 min drive - 0.7 miles
  • Night colorful fountain in Soho square in Sharm el Sheikh
    SOHO Square
    29 min drive - 8.7 miles
  • Luxury hotel in Naama Bay, Sharm el Sheikh, Egypt
    Naama Bay
    52 min drive - 15.4 miles
  • Metro Market
    2 min drive - 1.2 miles

Getting around

  • Sharm El-Sheikh Intl. Airport (SSH)
    14 min drive

Restaurants

  • Hama Restaurant at Steigenberger Alcazar
    7 min walk
  • Fares SeaFood
    7 min walk
  • Columbus Cafe
    6 min walk
  • Hard Rock Cafe Nabq
    3 min drive
  • Lobby Bar at Laguna Vista Beach Resort
    4 min drive

About this property

Steigenberger Alcazar

Luxury all-inclusive hotel near Nabq Bay
You can look forward to a free breakfast buffet, 3 poolside bars, and a beach bar at Steigenberger Alcazar. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining, and sun loungers. Treat yourself to a manicure/pedicure, a body scrub, or aromatherapy at the onsite spa. At the 7 on-site restaurants, enjoy lunch, dinner, Mediterranean cuisine, and garden views. Enjoy onsite activities like beach volleyball and scuba diving. Stay connected with free in-room WiFi, and guests can find other amenities such as a grocery/convenience store and shopping on site.
Additional perks include:
  • 3 outdoor pools and a children's pool, along with sun loungers and pool umbrellas
  • Free self parking
  • Limo/town car service, an outdoor tennis court, and extended parking
  • An electric car charging station, express check-out, and newspapers in the lobby
Room features
All 584 rooms have comforts such as 24-hour room service and air conditioning, in addition to perks like late night room service and free WiFi.
Extra amenities include:
  • Bathrooms with rainfall showers and bidets
  • 32-inch plasma TVs with satellite channels
  • Balconies or patios, free infant beds, and electric kettles

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Extended parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 3 poolside bars
  • 7 coffee shops/cafes
  • 7 restaurants
  • A bar/lounge
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Amoura
  • Hama
  • Limoni
  • Sanafir
  • Zohreya

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible bathtub
  • Bathroom emergency pull cord
  • Front entrance ramp
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • No elevator
  • Pool access ramp on site
  • Portable hoist available
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests will receive an email from the property with reservation deposit payment instructions for any bookings where payment for the stay will be made on site instead of at the time of booking. The reservation deposit is payable by credit card via a secure link and due within 24 hours of receiving the email.
A birth certificate should be presented for children younger than age 14.
Breakfast included and half board bookings receive all meals in Zohreya or Rehana restaurants.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property advises that proper swim attire is required to access the pool and the beach.
This property enforces a smart-casual dress code at its restaurants.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 14 years old are not allowed in the hot tub

Property is also known as

Steigenberger Alcazar Hotel
Steigenberger Alcazar Sharm El Sheikh
Steigenberger Alcazar
Steigenberger Alcazar Sharm El Sheikh, Egypt - Nabq Bay
Steigenberger Alcazar All Inclusive Sharm el Sheikh
Steigenberger Alcazar All Inclusive
Steigenberger Alcazar Hotel Sharm el Sheikh
Steigenberger Alcazar Hotel
Steigenberger Alcazar Sharm El Sheikh
Steigenberger Alcazar Hotel Sharm El Sheikh

Frequently asked questions

Does Steigenberger Alcazar have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Steigenberger Alcazar pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Steigenberger Alcazar?

Check-in begins at 2:00 PM.

What time is check-out at Steigenberger Alcazar?

Check-out is at noon.

Are there all-inclusive benefits at Steigenberger Alcazar?

Yes, the property is all-inclusive.

Where is Steigenberger Alcazar located?

Nestled on the beach, this Nabq hotel is within a 15-minute walk of Nabq Bay and Ras Mohammed National Park. Metro Market and La Strada Mall are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Steigenberger Alcazar Reviews

9.2

Wonderful

9.6

Cleanliness

8.6

Location

9.0

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 157 out of 209 reviews
Rating 8 - Good. 28 out of 209 reviews
Rating 6 - Okay. 15 out of 209 reviews
Rating 4 - Poor. 3 out of 209 reviews
Rating 2 - Terrible. 6 out of 209 reviews

Reviews

Verified

10/10 Excellent

Ifticar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very attentive staff . Great Hotel amenities
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities
Rooms and hotel were spotless. The gardens were exceptional. Loved everything - best food was at Amourie the Lebanese restaurant, for us. Hated the surrounding area outside the hotel - grubby, seedy and felt cheap. Golf buggy rides around the hotel and up the pier were such fun. Ride up the pier to go to the free snorkelling ng was fun too.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Rawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its amazing family trip
Stayed 6 nights in Sep 2025
Verified

8/10 Good

Inez

Liked: Cleanliness, amenities, property conditions & facilities
Large room, which was cleaned every day by Isaam. Highly attentive to details and went above and beyond. Beautiful pools and large beach.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, amenities
We had an issue with the Air condition when we checked in but that was sorted out . Staff were amazing
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities
Honestly if not the best hotel I stayed in!! The staffs are amazing and the food wow just wow! Stayed for 4 nights so had access to 3 A La Carte restaurants and when I tell you they were amazing. HAMA was our favourite. They are spot on with customer service and the views from our balcony honestly 5* luxury
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful service and staff! Catered to every need possible. Clean and luxurious resort overall.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Pools and rooms .polite helpful staff
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a relaxing beach holiday.
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

Soukaina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel the staff very friendly
Stayed 8 nights in Nov 2024
Verified

10/10 Excellent

Jonathan Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay at this hotel. The facilities were great, it was modern, clean and we liked the choice of food and restaurants. Would come back and stay here again
Stayed 10 nights in Sep 2024
Verified

10/10 Excellent

Namira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the hotel lobby is beautiful. We were greeted with fresh drinks and warm hospitality. Rooms are spacious and well kept, bear in mind there are no lifts. However, they have buggy’s to take you around which was the best thing ever! We had a lovely pool view. Food - there are 5 a la carte restaurants and depending on your stay you could try up to 3-5. We tried amoura (Lebanese) our favourite, limoni (Italian) also amazing and sinfiran. You also have the option of the main buffet, pool side restaurants and beach restaurant. There’s plenty of options and tasted all delicious. There are 3 main pools which includes 1 adults only, They are heated which was great. Staff were very lovely, in the buffet area they were always helpful and welcoming. Also, everywhere around the resort they are available and always ready to make your day better.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great, big choice and everything included in the all inclusive aside from lobster, even the lovely cocktails. Staff are friendly and helpful. Would stay again.
Stayed 9 nights in Sep 2024
Verified

10/10 Excellent

Akram

Liked: Cleanliness, staff & service, property conditions & facilities
First in Sharm El Sheikh, great hotel, very friendly staff, great facilities, and 5 Al A Carte restaurants to choose from - the Japanese restaurant is a must try. Definitely worth a revisit.
Stayed 7 nights in Aug 2024
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time at the hotel. Great facilities and very helpful staff. Good choice of restaurants - all good, Hama was our favourite. Two downsides for us - Spa was excellent but very expensive - given location of hotel, not feasible to access alternatives. Also at this time of year, it can be windy which makes snorkelling and diving from hotel difficult. Overall - thoroughly recommend.
Stayed 11 nights in Jan 2025
Verified

10/10 Excellent

Richard Marshall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim-up room was great. Effectively with three rooms together we had a private and well- heated pool. Lovely staff
Stayed 6 nights in Dec 2023
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It’s our first visit to Sharm after 20 years and the hotel location, structure, furniture and all facilities are amazing. The service is something else, everyone wants to provide you with the best service. We loved all the waiters in the main restaurant and the chiefs. The food is very tasty with so many varieties to please everyone. We loved everything and will definitely come back when we visit Egypt and Sharm again.
Stayed 4 nights in Sep 2023
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach resort. It’s new with spacious and well insulated rooms. The food was very good and I highly recommend opting for the all inclusive option. The beach and multiple pools are perfect and make you feel like you are truly in paradise. Lots of games too - tennis, billiards, corn hole, volleyball, etc. My only negative comment is that they don’t know how to make mixed drinks and the wine is subpar, but everything else was 5 stars.
Verified

6/10 Okay

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was beautiful, great facilities but, the food in the buffet was limited and not a lot of it, trying to get a drink was laughable. Whether by the pool or by in the main buffet it was impossible. Some of the staff were rude. To balance out the negatives the main bar service was superb and the food was better in the a la carte restaurants. Reputedly the second best hotel in Sharm. I wouldn’t rush back.
Stayed 7 nights in Feb 2025
Verified

6/10 Okay

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Overall the stay was very nice, until we checked out and got a surprise €70 bill for mini bar usage. Apparently soft drinks ARE NOT free as we were told on arrival. When they say soft drink that ONLY applies to Coke and Fanta. Any other non alcoholic drink is apparently not considered a ‘soft drink’. This put a dampener on an otherwise nice week, and the reception staff argued black is white than their interpretation of soft drinks is only coke and Fanta, and offered no concession as a gesture of good will (we had nothing that wasn’t included in the all inclusive package at any bar in the resort). Otherwise the resort was very good, all bar the reception staff were very attentive and friendly, but this was sadly let down on checkout when service was a extremely poor!! Also be aware that although the site itself is peaceful, the resort next door is not, and they play loud night club type music until 11pm, so bring ear plugs if you want to sleep as it bleeds across to the Steigenburger.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Aseel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 4-night stay at swim-up rooms and truly enjoyed having the pool right in our balcony. It offered great privacy. The hotel over all was nice and as luxurious as promised. The staff are nice and friendly. There is a large selection of food but it could be better. Note to people of color- the majority of guests are white and unfortunately many carry themselves with so much privilege. Not the fault of the hotel, but something to be aware
Stayed 1 night in May 2024
Verified

8/10 Good

Sarah Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, pictures do not do it credit. Staff were so helpful, however the food whilst lots of choice, was very average, notable exception was the Japanese which we enjoyed. However the seafood whilst the location on the beach perfect, gave me a nasty bout of food poisoning which was not ideal. Was I unlucky yes probably but be careful.
Stayed 5 nights in Mar 2024
Verified

6/10 Okay

Clive

Liked: Cleanliness, property conditions & facilities
For a winter sun break, this property ticks a lot of boxes - large, well equipped resort with a selection of decent restaurants and a staff that is (mostly) anxious to please. However, it’s a stretch to say this is a five star resort as the service could be haphazard (language barrier unfortunately contributed to this) and the attention to detail on certain things not being quite up to scratch (room fittings such as leaking shower and broken kettle for eg). But then the price of this resort does mitigate the downsides - it certainly offered good value for money overall. So, if you are looking for wow factor and a once in a lifetime break, this isn’t it but if you want a decent, fairly priced week in the sun it’s a decent option.
Stayed 7 nights in Nov 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easter 2024

This is a superb hotel , we had a superior room for 5 nights which had a domed ceiling and large balcony with a sea view . The gardens were beautifully kept and has 3 enormous pools one just for adults . We had no trouble getting a bed by the pools or on the beach . The main restaurant had a good selection but found the food a bit repetative and bland and it is a long way from the food to the outdoor seating terrace . Waiters repeatedly came to the table and asked what we would like to drink but the drinks rarely arrived , there is no self service which would have been much better . The al la cartes were better , but get booked up very quickly. We tried the Lebanese with belly dancing show which was fun . The whole place looks very impressive and we really enjoyed our stay a few minor improvements and it would be perfect x
Stayed 5 nights in Mar 2024
Verified

6/10 Okay

Viktor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at Steigenberger Alcazar all-inclusive hotel for 9 nights in early April. The hotel is clean, with spacious rooms and a stunning coral reef just off the pier — a clear highlight of the trip. However, several issues made the experience less enjoyable. There aren’t enough bathrooms across the resort grounds, which was inconvenient. The beach is shallow (1–2 feet) and not swimmable — you can only enter deep water at the end of a long pier. The snorkeling pier only opened around 10 a.m., even though mornings were calm and cooler — a missed opportunity for guests. Pools closed at 5 p.m. daily for chlorine cleaning, which left a strong smell and could have been scheduled later without disrupting guests. Service was minimal. At the buffet, no one checked if we needed drinks or utensils. No waiters by the pool. Towels could only be exchanged through room service, which wasn’t convenient. À la carte restaurant staff didn’t know the menu well — e.g., confusing sake with soy sauce. Descriptions were also off: a “seaweed salad” was mostly carrots, and “salmon on beets” came without beets. The spa felt neglected — low on towels and only one of four steam rooms working. While the reef and natural beauty were amazing, poor service and puzzling management decisions really held this place back. With better hospitality and attention to detail, this resort could be great. For now, I wouldn’t recommend it.
Stayed 9 nights in Apr 2025