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SUNRISE Arabian Beach Resort

5.0 star property
Luxury hotel on the beach, with 6 outdoor pools

Choose dates to view prices

SUNRISE Arabian Beach Resort offers a luxurious beachfront experience with six outdoor pools, including a swim-up bar. Enjoy a complimentary breakfast buffet, rejuvenating spa treatments, and nine international restaurants right on the property.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • All inclusive

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Swim Up (adults only)

1 bedroom, premium bedding, pillowtop beds, free minibar items

Deluxe Swim Up (adults only)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Minibar (some free items)
LCD TV
Blackout drapes/curtains
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Partial Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar items

Deluxe Room, Partial Sea View

8.2 out of 10
Very good
(19 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LCD TV
  • 51 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room

1 bedroom, premium bedding, pillowtop beds, free minibar items

Superior Room

8.4 out of 10
Very good
(17 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LCD TV
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite

1 bedroom, premium bedding, pillowtop beds, free minibar items

Family Suite

8.0 out of 10
Very good
(7 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LCD TV
  • 53 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Executive Suite, Sea View (Posh Club)

Executive Suite, Sea View (Posh Club) | 1 bedroom, premium bedding, pillowtop beds, free minibar items

Executive Suite, Sea View (Posh Club)

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Minibar (some free items)
LCD TV
  • 61 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa (Posh Club)

Royal Villa (Posh Club) | View from room

Royal Villa (Posh Club)

Highlights

Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
  • 450 sq m
  • 5 bedrooms
  • Sea view
  • Sleeps 10
  • 4 King Beds

View all photos for Presidential Suite (Posh Club)

Presidential Suite (Posh Club) | 1 bedroom, premium bedding, pillowtop beds, free minibar items

Presidential Suite (Posh Club)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
Heating
Free rollaway/extra beds
Minibar (some free items)
  • 141 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Swim Up Suite (Posh Club)

View from room

Executive Swim Up Suite (Posh Club)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Minibar (some free items)
LCD TV
Blackout drapes/curtains
  • 56 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room (Egyptians and Residents Only)

1 bedroom, premium bedding, pillowtop beds, free minibar items

Superior Room (Egyptians and Residents Only)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LCD TV
  • 43 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite (Egyptians and Residents Only)

View from room

Family Suite (Egyptians and Residents Only)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LCD TV
  • 53 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Deluxe Room (Egyptians and Egyptian Residents ONLY)

1 bedroom, premium bedding, pillowtop beds, free minibar items

Deluxe Room (Egyptians and Egyptian Residents ONLY)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LCD TV
  • 51 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Posh Club)

View from room

Junior Suite (Posh Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Minibar (some free items)
LCD TV
Blackout drapes/curtains
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Zamna Festival

1 bedroom, premium bedding, pillowtop beds, free minibar items

Zamna Festival

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LCD TV
  • Sleeps 4
  • 1 Double Bed

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Four Seasons Resort Sharm EL Sheikh

Shark's Bay
  • On private beach
  • Pool
  • Spa
  • Pet friendly
9.6 out of 10, Exceptional, 375 reviews
Four Seasons Resort Sharm EL Sheikh

About the neighborhood

Map
Sharks Bay, entrance of Convention Cntr, 86 - Pyramisa road, Sharm El Sheikh, South Sinai Governorate

What's nearby

  • Shark's Bay - 5 min walk - 0.3 miles
  • Shark's Bay Beach - 15 min walk - 0.8 miles
  • Sharm El-Sheikh International Convention Center - 4 min drive - 1.2 miles
  • SOHO Square - 8 min drive - 2.1 miles
  • Naama Bay - 10 min drive - 5.2 miles

Getting around

  • Sharm El-Sheikh Intl. Airport (SSH) - 12 min drive

Restaurants

  • ‪Basata - ‬8 min drive
  • ‪Ramses at Grand Rotana Resort & Spa - ‬8 min walk
  • ‪Sunrise International Restaurant - ‬2 min walk
  • ‪Reception at Sultan Garden Resort - ‬6 min walk
  • ‪Lobby Bar at Xperience Sea Breeze Resort - ‬7 min walk

About this property

SUNRISE Arabian Beach Resort

Luxury hotel near Domina Coral Bay Congress Centre
A free breakfast buffet, a swim-up bar, and a beach bar are just a few of the amenities provided at SUNRISE Arabian Beach Resort. With a beachfront location, beachfront dining, and beach cabanas, this hotel is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, a massage, or a facial at Planet Beach Spa, the onsite spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Fitness classes are offered at the health club; other things to do include windsurfing, beach volleyball, and kayaking. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy perks such as:
  • 6 outdoor pools and an indoor pool, along with a waterslide, free cabanas, and sun loungers
  • Free self parking
  • Limo/town car service, tennis courts, and express check-out
  • Babysitting (surcharge), a 24-hour front desk, and a computer station
  • Guest reviews say great things about the helpful staff
Room features
All 421 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and bathrobes.
More amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Shower/tub combinations, free toiletries, and hair dryers
  • Heating, daily housekeeping, and phones

All inclusive details

All-inclusive room rates at SUNRISE Arabian Beach Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
In-room minibar (all beverages included)

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Similar properties

7 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, sun loungers
White Hills Resort
  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
9.2 out of 10, Wonderful, 114 reviews
White Hills Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 9 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Basilico
  • Cote de Azur
  • Manohar
  • Poseidon
  • SUNRISE International

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Mini golf
  • Outdoor pool (guest access)
  • Parasailing
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility

More

  • 20 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in an Egyptians and Residents Only room type must present a valid ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: USD 0
  • New Year's Eve (December 31) Gala Dinner per child: USD 110 (from 4 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 247-621-838

We should mention

Pool access available from 6:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Children under 16 years old are not allowed in the fitness facility or hot tub without adult supervision

Property is also known as

Arabian SUNRISE
SUNRISE Arabian
SUNRISE Arabian Resort
SUNRISE Grand Arabian Beach
SUNRISE Grand Arabian Beach Resort
SUNRISE Grand Select Arabian Beach
SUNRISE Arabian Beach Resort Sharm el Sheikh
SUNRISE Grand Select Arabian Beach Resort Sharm el Sheikh
SUNRISE Grand Select Arabian Beach Sharm el Sheikh
SUNRISE Arabian Beach Sharm el Sheikh
SUNRISE Arabian Beach
SUNRISE Grand Select Arabian Beach Resort
SUNRISE Arabian Sharm el Shei

Frequently asked questions

Does SUNRISE Arabian Beach Resort have a pool?

Yes, this property has an indoor pool, 6 outdoor pools, and a children's pool. Pool access is from 6:00 AM–5:00 PM.

Is SUNRISE Arabian Beach Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at SUNRISE Arabian Beach Resort?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SUNRISE Arabian Beach Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at SUNRISE Arabian Beach Resort?

Some rate plans available at this property are all-inclusive.

Where is SUNRISE Arabian Beach Resort located?

Nestled on the beach, this Shark's Bay hotel is within a 15-minute walk of Shark's Bay and Ras Mohammed National Park. Shark's Bay Beach and Sharm El Sheikh Golf Resort are also within 2 mi (3 km).

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SUNRISE Arabian Beach Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1002 reviews
Rating 8 - Good. 236 out of 1002 reviews
Rating 6 - Okay. 69 out of 1002 reviews
Rating 4 - Poor. 31 out of 1002 reviews
Rating 2 - Terrible. 28 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linh Thuy

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, the best resort I have been to
Stayed 2 nights in Nov 2025

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, absolutely fantastic staff, we had a swim up room which was so wonderful. The food was good, breakfast was vast and varied. The upkeep of the property was amazing. Very happy with my stay and would recommend it to anyone.
Stayed 4 nights in Oct 2025

2/10 Terrible

Nicholas

Disliked: Amenities
Friendly staff. That’s about it. Terrible food with limited options. Much better places to go.
Stayed 2 nights in Nov 2025

10/10 Excellent

Satwinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yunis helped make our stay a lovely one. Hazim from buffet and Ali from from al a carte breakfast where both fantastic in terms of customer service and assisting. Thank you Yunis and see you soon. Best wishes.
Stayed 7 nights in Oct 2025

2/10 Terrible

Zaid

Liked: Staff & service, property conditions & facilities
They didn’t allow guests to visit
Stayed 4 nights in Sep 2025

10/10 Excellent

Neg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great facilities, clean and an amazing stay.
Stayed 8 nights in Sep 2024

8/10 Good

Saman

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax and enjoy
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family trip (teenagers)

Really nice hotel, with great facilities. Exceptionally friendly and helpful staff. Good food and the speciality restaurants are great once you figure out the booking system. Easy access to beach and safe snorkelling in deeper water for families with lot of fish to see.
Stayed 5 nights in Dec 2024

8/10 Good

Manuela Ilona Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in Royal club and had some privacy close to beach.
Stayed 5 nights in Jan 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Beautiful pools!
Stayed 7 nights in Feb 2024

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is over staffed with one focus, ensuring I am having a good time. Very friendly staff, amazing facilities, beautiful location, great food with varieties and comprehensive fun programs around you
Stayed 2 nights in Sep 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying at sunrise aribian, much generosity and hospitable from staff and management. Rooms are clean, view is magnificent, food is plentiful. Bring a smile and come to this property, you will never regret it.
Stayed 4 nights in Sep 2023

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evrythinnk was perfect.good food perfect stuff .every place was clean and the service was over good.
Stayed 5 nights in Oct 2022

8/10 Good

MOTI

Liked: Cleanliness, staff & service, room comfort

good

good hotel
Stayed 5 nights in Sep 2022

6/10 Okay

Mario

Liked: Cleanliness, property conditions & facilities, room comfort

Family trip

At the all-inclusive resort, the drinks aren't great, and most staff members don't speak or understand English well. Even when ordering room service, English options are limited, possibly due to the majority of tourists being from Russia and Italy. The food was okay, and cleanliness and service were satisfactory. I felt safe overall. The pool was excellent, and the beach was nice.
Stayed 3 nights in Mar 2024

2/10 Terrible

Asim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service do not come here
Stayed 3 nights in Aug 2023

10/10 Excellent

Arie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

November 2022 - SUNRISE Arabian Beach Resort

The hotel is very nice and clean, staff is friendly and helpful. We used the hotel transfer from and to the airport, which was little more expensive but comfortable. The food is not excellent, but tasty and diverse. A lot of stairs if you need to go from one part to another, but there is also a bus in the hotel. We booked the all inclusive package, but the half board is good enough . Unable to do a WIFI whatsapp conversation Definitely will come back again
Stayed 3 nights in Nov 2022

6/10 Okay

Mohsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food wasn’t fresh … meat especially!
Stayed 2 nights in Jul 2022

4/10 Poor

jay celal

Disliked: Staff & service

Not happy

They were not friendly i asked for late check out but they said they were all booked which is not true, in fact i . I set a new reservation through hotels .com .it charged me for health insurance without a proper warning neither hotels.com nor arabian nights resort were a good choice..
Stayed 5 nights in Mar 2024

6/10 Okay

Nicola

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Not a 5 star hotel

Based on the reviews I was expecting a lot better than what we experienced. The structure is pretty old. People that work on the property are very nice and try to be very helpful but the place lacks a lot to be considered a 5 star. Aside from the place being older and not maintained well, which is something you can put up with if the quality of the service is good, the worst part was the food very sub par. I think this was by far the worst all inclusive experience I had. We end up going out to dinner every night cause the restaurants in the property and the buffet weren't good. Also they are very pushy with selling activity and services but I noticed that as a theme in Sharm overall so expect to be bother on that.
Stayed 7 nights in Dec 2023

10/10 Excellent

Fidaa

Liked: Cleanliness, amenities, property conditions & facilities
don't often write reviews, but I had to for this experience because it was, in a word, exceptional. From the moment we arrived until the moment we left, every detail was thoughtfully curated and perfectly executed. The service was attentive without being intrusive. The staff was knowledgeable, friendly, and genuinely seemed to care that we had a wonderful time. The quality was top-notch. Whether it was the food (incredibly fresh and flavorful), the accommodations (spotless and comfortable), or the final product (exactly what we envisioned), everything exceeded our already high expectations. The atmosphere was just right—welcoming, professional, and enjoyable. It's clear that the team here takes immense pride in their work. We left feeling not just satisfied, but truly impressed. A five-star experience all around!
Stayed 4 nights in Oct 2025

8/10 Good

antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un eccellente resort, pulito, gentili e cibo in ogni ora della giornata.
Stayed 8 nights in Oct 2025

8/10 Good

Luca

Liked: Cleanliness, amenities, property conditions & facilities
Struttura di livello, anche se le camere avrebbero bisogno di una piccola messa a nuovo . Il personale di servizio è composto da persone disponibili. Le pulizie sono quotidiane ma non troppo accurate nelle stanze. I camerieri dei ristoranti fanno “il minimo” e dopo aver preso le ordinazioni e portato i pasti difficilmente ritornano a sincerarsi vada tutto bene o a verificare se il cliente abbia bisogno di qualcosa. A meno che non si elargiscano mance .. allora diventano magicamente veloci e solerti .. un atteggiamento al quanto fastidioso
Stayed 7 nights in Oct 2025

10/10 Excellent

Nijmeh

Liked: Cleanliness, staff & service, property conditions & facilities
VERY GOOD
Stayed 6 nights in Oct 2025

4/10 Poor

andrea

Liked: Cleanliness, property conditions & facilities
Hard to relax when you must watch your belongings at the pool closely! Our overall decent experience was overshadowed by theft at the pool and poor staff/security response. The snorkeling off the pier was the best part, food was plentiful but very mediocre and they ran out of items 30 mins into dinner and didn’t refill some. The staff were generally helpful and pleasant, but when my sunhat and cover up went missing at the pool, the response was frustratingly incompetent. After returning twice to Guest Services and then waiting over 20 minutes for Security, the response was that the guard wanted to help me search my room. My coverup and hat went missing from the pool & my family looked everywhere around the area because I didn’t want to walk back with nothing on! We knew the exact location and gave a short timeframe. I had to walk back to our room in just a bathing suit and Security’s response was wanting to search my room- which meant they didn’t believe me. The camera footage ultimately showed me arriving with my items at the exact time & then they said they couldn’t see anything else and that theft has never happened at the resort before, and yet, they had a theft report form to complete. So, somehow they had a form ready for theft that never occurs… why? Their response was that they would do nothing about it. For their prices, they could have offered to make this right somehow. I wasn’t being irresponsible by leaving my wrap poolside. Choose elsewhere for these prices!
Stayed 4 nights in Oct 2025

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