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UrCove by Hyatt Shantou Xinyicheng Huanghe Road

Property class: 4

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Photo gallery for UrCove by Hyatt Shantou Xinyicheng Huanghe Road

A modern hotel entrance with a large glass facade, a red mascot sculpture, and illuminated signage. - UrCove by Hyatt Shantou Xinyicheng Huanghe Road (Shantou)
A modern hotel room with a large bed, a TV mounted on the wall, a small table with a chair, and a view of the city. - UrCove by Hyatt Shantou Xinyicheng Huanghe Road (Shantou)
A modern hotel lobby with a central bar area, seating arrangements, and a patterned floor. - UrCove by Hyatt Shantou Xinyicheng Huanghe Road (Shantou)
Reception - UrCove by Hyatt Shantou Xinyicheng Huanghe Road (Shantou)
A hotel lobby with a reception desk, a chandelier, a large window with blinds, and a decorative plant. - UrCove by Hyatt Shantou Xinyicheng Huanghe Road (Shantou)
UrCove by Hyatt Shantou Xinyicheng Huanghe Road provides laundry facilities and more. Guests can connect to free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk

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Room options

View all photos for Superior Single Room

A modern hotel room with a large bed, a desk, a chair, a TV, and a city view.

Superior Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Single Room

A modern bathroom with a shower, toilet, and a glass partition.

Luxury Single Room

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Longhu Qu, a neighborhood in Shantou, is home to UrCove by Hyatt Shantou Xinyicheng Huanghe Road. Jinsha Park and Zhongshan Park reflect the area's natural beauty and area attractions include Shantou Fantawild Happy World Blue Mercury Theme Park and Tian Tan Garden. Visit our Shantou travel guide
Map
No.2, Keji Middle Road, Shantou, Guangdong provice, 515000

What's nearby

  • Shantou the Mixc
    3 min drive - 1.7 miles
  • Jinsha Park
    4 min drive - 2.3 miles
  • Shipaotai Park
    6 min drive - 3.3 miles
  • Shantou Museum
    7 min drive - 4.0 miles
  • Chaoshan Stadium
    7 min drive - 3.9 miles

Getting around

  • Shantou (SWA-Jieyang Chaoshan Intl.)
    39 min drive

Restaurants

  • My-Live
    10 min walk
  • 薛记肠粉
    19 min walk
  • 普宁砂锅粥
    2 min drive
  • 桂园老四
    2 min drive
  • 中化石油鸿达加油站(长江路)
    20 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 50 for adults and CNY 50 for children

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart speaker

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from January 1 2027 to June 30 2027 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Parking area
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 50 for adults and CNY 50 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Frequently asked questions

Is UrCove by Hyatt Shantou Xinyicheng Huanghe Road pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at UrCove by Hyatt Shantou Xinyicheng Huanghe Road?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at UrCove by Hyatt Shantou Xinyicheng Huanghe Road?

Check-out is at noon.

Where is UrCove by Hyatt Shantou Xinyicheng Huanghe Road located?

Located in Longhu Qu, this hotel is 1.7 mi (2.7 km) from Shantou the Mixc and 2.5 mi (4 km) from Jinsha Park. Zhongshan Park and Shipaotai Park are also within 6 mi (10 km).

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Reviews

UrCove by Hyatt Shantou Xinyicheng Huanghe Road Reviews

9.2

Wonderful

9.6

Cleanliness

9.6

Amenities

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 29 out of 37 reviews
Rating 8 - Good. 4 out of 37 reviews
Rating 6 - Okay. 2 out of 37 reviews
Rating 4 - Poor. 1 out of 37 reviews
Rating 2 - Terrible. 1 out of 37 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is tranquil , away from the hustle and buzzle, 2 km away from the shopping and food districts, a Cab fair approx 12-16 rmb takes you to most places of interest. The room with twin beds is very comfortable for 2, the window ledge was excellent for managing our luggage. Excellent service in the room with fresh towels and water everyday, Nespresso machine was a bonus, breakfast more than adequate spread for all. We got friendly help from your staff to weigh our luggage on the 11th floor, on the whole service with a smile. Over and above, we have special praises for Howard, from the reception. He speaks very good English, great help to us (our first visit to Shantou) , to navigate from Alipay to Didi for places to have good food and shopping. Extremely patient and dedicated. He is fully committed to his job and definitely has great future in this industry. Will definitely stay in this hotel if we visit again.
Stayed 5 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived midnight as flight delayed but very fast check in process My room was at 19 floor with a nice city view Hotel room was very spacious and clean Bed is very comfortable and I have a very good sleep Suggest to increase type of food for breakfast
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff n great environment
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Hotel is very clean and very comfortable. Although breakfast spread is limited but overall we still enjoy our stay. Shoutout to staff Zev who went all the way to make sure we are well settled in. Will recommend and will definitely go back if I come back to Shantou again .
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended Stay

New hotel. Clean. Spacious. Staff Mr Zhuang and his team very helpful and nice.
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a new hotel and overall experience is great. Just they didn’t expect max capacity for the Easter long weekends we stayed and under staffed, even they are trying to be helpful. Overall I would come again given beds are very comfortable and service is excellent.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
A wonderful stay From the moment I arrived, the staff made me feel welcomed. They were friendly, attentive, and eager to help. The check-in process was quick and efficient with the help of Leo and Zen in the check in counter. The room was beautifully designed and decorated. The location was perfect, just 15 minutes taxi distance (~10-15 RMB)to all attractions Overall, my experience at UrCove Shantou was fantastic, and I look forward to returning in the future.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outskirts but room was comfortable, nice and cleesn. Breakfast not hot, no warmer
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Property conditions & facilities
This is a very confortable and clean hotel. It is well located. Breakfast offers western food. Room is relatively spacious. Complementary drinks and soda are offered free of charge. Access through taxi is not ease as the English name is not found at Didi app. My taxi driver drove me to a wrong one. In overall, I highly recommend it.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

**Excellent Stay with Outstanding Hospitality –

**Excellent Stay with Outstanding Hospitality – Special Thanks to 小庄!** My stay at Urcove Hotel was truly enjoyable, thanks to the warm and attentive service. A special shout-out to 小庄 (Xiao Zhuang) at check-in—they were incredibly friendly, sincere, and went above and beyond by providing their WeChat contact for seamless communication during my stay. Having direct access to assistance made me feel well taken care of, and it’s clear the staff genuinely want guests to have a great experience. The room was comfortable, and the amenities met my needs perfectly. The only minor hiccup was that room service entered despite the "Do Not Disturb" sign, but this was a small issue in an otherwise flawless stay. Overall, I highly recommend Urcove Hotel, especially for the exceptional hospitality shown by 小庄 and the team. Thank you for making my stay so pleasant—I’d gladly return!
Stayed 5 nights in Jun 2025
Verified review

4/10 Poor

Need to call didi to go anywhere
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast buffet
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting to this property from the airport isn't overly challenging. I landed in the late evening. Booking via Expedia presented a bit of a hurdle as Expedia doesn't provide the hotel confirmation number (which is different from other platforms). Fortunately, I reached out to the hotel via their official email and obtained the confirmation, ensuring a seamless process. The receptionists are incredibly friendly and serve with enthusiasm. I can communicate with them effortlessly and have my inquiries addressed promptly. Once, I left my keycard in the room, and after verifying my identity, they reissued it. Additionally, they engaged in small talk, which made it seem like they were sincerely interested in building a good rapport. Retrieving my parcels from the reception was also relatively hassle-free.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to my visit to a nearby city, I've extended my hotel stay by one additional day. Since this is an extension of a prior booking, I was informed that I needed to have my keycard validated. The hotel's system can't automatically grant extra days beyond the current booking. The validation process was quite straightforward and quick. Upon check - out, I requested the receptionist to help me return an item by giving it to a courier. He readily provided assistance. Moreover, when they learned that I was skipping breakfast to catch an early train, I was even offered a to - go coffee. I truly value the service provided by the hotel team. The complimentary washer and dryer are impressively fast, completing a cycle within an hour. This has been extremely helpful in minimizing the number of clothes I had to pack for this trip. However, if I had to point out one aspect for improvement, it would be the noise from the nearby construction. The hotel could have installed better double or triple - glazed windows to mitigate this issue.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整潔
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客房整潔、舒服，房務人員有禮貌反應問題，都會立即送來。 早餐款式可增添，咖啡機才一台不太夠用，早上人多時候，喝咖啡時都要排隊、且等好一會。
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
房間整潔地點適中服務好，但健身室設備不足
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清楚整齊，服务週到，由其是你们接待同事Leo

早点有沙拉，包点，白粥，非常好
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體十分滿意，會再入住
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台服務態度非常好 👍 餐廳的美食好吃
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店浴室內沒有放衣服的位置
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

乾淨 整潔

酒店很新，很乾淨，推薦 不過叫外賣不方便。出入需要滴滴出行。
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店房间（尤其是床）很舒适。电视还能投屏很棒。还有机器人送外卖很方便。感谢Kid帮我处理跟外卖有关的问题。很棒的体验～谢谢Kid~
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店距離高鐵及景點不遠，設施很新淨，晚上睡覺很寧静，員工態度很好，下次會再入住凱悦品牌的逸扉酒店。
Stayed 1 night in Apr 2025