Is URBN Boutique Shanghai pet-friendly?

No, pets are not allowed at this property.

How much is parking at URBN Boutique Shanghai?

This hotel doesn't offer parking.

What time is check-in at URBN Boutique Shanghai?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at URBN Boutique Shanghai?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is URBN Boutique Shanghai located?

Located in Jing'an, this boutique hotel is within a 15-minute walk of Jiuguang Department Store and Jing'an Temple. Nanjing Road Shopping District and People's Square are also within 3 mi (5 km). Jing'an Temple Station is 8 minutes by foot and Changping Road Station is 9 minutes.

10/10 Excellent

Dorothea

Dec 3, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel.

Amazing. I can’t wait to return.

Stayed 4 nights in Nov 2024

10/10 Excellent

Vivian

Oct 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I absolutely loved my stay at URBN Boutique Shanghai. The hotel is spotless, stylish, and perfectly located for exploring the city. The room was clean, comfortable, and thoughtfully designed, making it easy to relax after a long day out. Breakfast was excellent — The staff were consistently kind, professional, and always ready to help with anything. I also appreciated how peaceful and safe the area felt, while still being close to great shopping and dining options. Everything about this hotel made my trip better — I would definitely stay here again and recommend it to anyone visiting Shanghai.

Stayed 6 nights in Oct 2025

2/10 Terrible

Verified traveler

May 22, 2025

Disliked: Staff & service

Avoid

The breakfast options were extremely limited—just two subpar choices—and a single overwhelmed cook was left to handle the morning delivery, which was scattered across the restaurant floor. Despite requiring guests to pre-order breakfast and specify a dining time, the staff consistently failed to acknowledge the orders or provide the full menu as promised. At 7:30 a.m., the front desk staff were all visibly sleeping and audibly snoring. The in-room TV advertised channels that weren’t actually available, and the device itself didn’t work. Noise was another issue, with a loud children’s party taking place in the restaurant attached to the hotel. Overall, it’s a classic Shanghai scenario: a place that might have had charm a decade ago, but has since changed hands too many times and lost its touch.

Stayed 3 nights in May 2025

10/10 Excellent

Jinelle

May 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Special lovely place!

Stayed 3 nights in May 2025

10/10 Excellent

Laura

Feb 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

lovely hotel

Stayed 3 nights in Feb 2025

6/10 Okay

Valeria Paola

Nov 7, 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

We had a good stay overall; however, some things in the room were not working and the staff forgot to repair them until the third night. The room did not have drinking glasses, and the cleaning staff took away our half-used toiletries without providing new ones. However, the room is beautiful and the location is more than ideal.

Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveler

Jul 1, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

URBN Boutique Shanghai hotel was as lovely as the photos in our Expedia booking website. Our room had lots of reclaimed wood on the floors and walls, spectacular tiles on the floor, many noticeable details that made it look modern but also comfortable. The shower floor and walls look like gray slate and it was really big with an overhead rainfall shower as well as a hand held shower head. There was also a deep and long bathtub in the room which we used as well. Our window looked out on to a row of pink Shanghai houses which were nice to look at. The bed was comfortable and there was a sunken living room area with lots of seating, two areas that were long enough for people to stretch out and extra seat space left over. Everything was very clean and the cleaning staff came while we were at breakfast and magically did everything and disappeared. We never had to wait for the elevator as it is a small hotel. Our floor had only 8 rooms and there are 4 floors altogether. The breakfast area was being renovated - a new wooden floor was being installed - so we ate in two different spaces during our stay. There was salad, cereals, congee, pastries (soft and nice), sausages, etc., omelets (yummy) juices, milk, water, coffee (machine did a nice cafe latte), and some cold cuts. We were very happy with the breakfast. Our check in and check out were done quickly and they gave us two cards when we asked without a problem. The location is fantastic. The Thai Gallery restaurant is close!

Stayed 3 nights in Jun 2021

8/10 Good

HAKMIN

Jan 12, 2020

Liked: Cleanliness, property conditions & facilities, room comfort

상해에서의 특별한 경험

만족스러운 호텔 주차만 해결되면 좋겠어요

Stayed 1 night in Jan 2020

10/10 Excellent

Richard

Dec 24, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HOME AGAIN AT THE URBN

I have enjoyed this property for many years. There were new changes in progress so the vibe has been significantly altered. I will withhold judgement whether this is for the better or not. The kitchen has been outsourced to a French restaurant and the Zen vibe of URBN is now glitzy and well, different. Most of the old staff are great and its a beautiful place in a great location.

Stayed 6 nights in Dec 2019

4/10 Poor

Ananya

Dec 11, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

The hotel was underconstruction

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Oct 19, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel très biens situé et très bien décoré. Le personnel parle anglais. Nous avons regretté l'impact des travaux du le restaurant de l'hotel sur nos petits déjeuners et aurions aimé être informer à l'avance. Excepté ce détails, nous recommandons cet hotel qui était très agréable.

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Oct 13, 2019

Disliked: Staff & service, amenities, property conditions & facilities

Schönes Design, aber das Hotel hat seine besten Zeiten hinter sich. Schäbig. Abgerissen. Personal irgendwo zwischen unbeholfen und unfreundlich.

Stayed 4 nights in Oct 2019

6/10 Okay

aktniy, 東京

Oct 2, 2019

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

レストランが改装中でしたが、代わりになる工夫が欲しかったです

Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveler

Sep 23, 2019

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

I have been there 6 times and truely enjoyed. So even thought they kepr rising prices, I'd still go. But this hotel is now poorly run. Staff has mostly changed. In addition the cafe and patio are close because under refurbishment. But neither Expedia nor Urbn mentioned it which is not normal. You're losing a great feature of hotel. So the breakfast was sent into the rooms. Over the 10 days, I must say that the order kept being twisted (one morning I even had 5?? eggs but no yoghurt..). I think they try to make clients happy but have no clue whatsoever how to... Food choice was also severely narrowed, all healthy options have been suppressed. Quality of the food is also poor (industrial "juice", stale bread...). Half of the staff doesn't speak English so when you ask them something they don't understand , they just tell you they can't or mismanage. Don't expect them neither to stand up when noise erupts at 3 am, they don't understand and/or don't want to handle it. I could go on and on to share how much I was disappointed and sad to see this place run so poorly now. It has been/should be a jewel with its excellent location and nice rooms. But the lack of training of staff (who btw run all over speaking super loudly at 1 am or 6 am makes you feel they own the place and you just have to make do with your jetlag) . To sum it up if you don't care wasting your money for poor breakfast, if you can sleep whatever the surrounding noise, you can go. Other than that, skip it...

Stayed 10 nights in Sep 2019

10/10 Excellent

Verified traveler

Sep 20, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, facilities, friendly staff. Rooms are very spacious and clean

Stayed 5 nights in Sep 2019

2/10 Terrible

Verified traveler

Sep 16, 2019

Disliked: Property conditions & facilities, room comfort

unpleasant stay with this hotel

I was looking forward to a cozy stay again with URBN hotel during the holidays,however, when we arrived ,i found out that the hotel is under construction, which means you can only be in your room or the gym.And there's no other equipped service like before either.None of the information was provided in advanced.You paid the same amount of money ,and you only got haf of the orignal service.I booked three nights and was planning to cancelled the second and third night next day in the morning ,as the feeling wasn't really like what i had experienced before,however only one night for refund was allowed ,and they said that's their "limit". I visited this hotel for almost 4 years and even recommended my friends about it when they visited Shanghai,whether to stay or just to visit the restaurant or even a drink, but i dont think the same way anymore. I was very disappointed and surprised by their problem solving and the customer service .

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Aug 1, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

シャワーの位置がおかしい

Stayed 1 night in Jul 2019

10/10 Excellent

jean-baptiste

Jul 14, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Merveilleux séjour, idéalement situé au cœur de Shanghai

Stayed 6 nights in Jul 2019

10/10 Excellent

Etienne

Jul 8, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful place

Nice boutique hotel, well located and in a calm and green courtyard. Few items were not totally satisfying for the standing: internet was very slow and we could not fill the bath

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Jun 14, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel très bien situé, calme, et bien décoré

Un hôtel très bien situé près du temple de Jingan, calme et aux chambres magnifiques. Attention à la marche entre le niveau du lit et la salle de bain, surtout si vous levez en pleine nuit. La climatisation souffle sur le lit et est un peu bruyante, cela peut gêner. Le staff ne parle en général pas très bien anglais, mais aide volontiers pour réserver une table dans un restaurant par exemple.

Stayed 4 nights in Jun 2019

8/10 Good

Christine, New York USA

Jun 11, 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely green space

Overall I love the URBN, this was my 3rd or 4th time at this hotel. The service in the restaurant/bar area is very slow. The breakfast doesnt seem as good as it used to be. Sunday brunch is great minus the slow service. Food took 45 minutes for an egg on toast. I love the green space at this hotel. Had a problem with the airconditioning in my room. The staff shifted me as soon as they could.

Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

May 14, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great rooms. Fantastic huge bathrooms with bathtubs. Great amenities and free bottled water provided. Heavenly beds and pillows. Great location. Beautiful sunlit courtyard for meals and relaxing. I would definitely recommend this hotel to anyone visiting Shanghai.

Stayed 4 nights in May 2019

10/10 Excellent

elizabeth

Apr 12, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cool hotel/friendly staff/excellent breakfast

The hotel has done a great job at using recycled materials (wood, stone and suitcases). The beds are comfortable, the bathrooms are nice, and the staff is very helpful and friendly. Oh and the breakfasts? EXCELLENT :)

Stayed 3 nights in Mar 2019

10/10 Excellent

Kasper

Apr 10, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra hotell med perfekt läge.

Lika bra som vanligt. Inte mycket att klaga på. Trevlig personal, bra kök, god och bra frukost med många val, rent och snyggt, ligger perfekt i stan för shopping och sevärdheter. Sköna sängar! Vi kommer tillbaka.

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Apr 1, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is fine . It is a boutique hotel and most of the guests are “ westerners “ . Breakfast was nice although a bit slow as it was a la carte . Room is reasonably clean . The only problem I faced was lack of door man . So when I arrived at midnight with a sleepy four year old , I had difficulty entering the hotel lobby ( 10 m walk ) with the kid and luggages Taxi is not allowed in . That was hard - hotel should have arrangement or a phone I can call . Same applies when I need a taxi .

Stayed 6 nights in Oct 2018

URBN Boutique Shanghai

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