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The Portman Ritz-Carlton, Shanghai

5.0 star property
Luxury Shanghai hotel connected to the convention center, a quick walk to Jing'an Temple

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Photo gallery for The Portman Ritz-Carlton, Shanghai

Lounge
Aerial view
Lobby lounge
Premium bedding, pillowtop beds, minibar, in-room safe
Living room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Parking available
  • Gym

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Club Premier Suite - King

Premium bedding, pillowtop beds, minibar, in-room safe

Club Premier Suite - King

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
  • 79 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Penthouse Suite

Two Bedroom Penthouse Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Two Bedroom Penthouse Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Pillow menu
Premium bedding
  • 179 sq m
  • City view
  • Sleeps 5

View all photos for Club Deluxe City View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Club Deluxe City View - King

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite | Premium bedding, pillowtop beds, minibar, in-room safe

One Bedroom Penthouse Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Pillow menu
Premium bedding
  • 108 sq m
  • City view
  • Sleeps 3

View all photos for Premier Suite - King

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Suite - King

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 79 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe City View - King

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Pillowtop bed
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Business Studio - King

Club Business Studio - King | Premium bedding, pillowtop beds, minibar, in-room safe

Club Business Studio - King

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Skyline View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Skyline View - King

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Pillowtop bed
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe - King

Deluxe - King | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe - King

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Pillowtop bed
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Skyline View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Club Skyline View - King

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Pillowtop bed
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Skyline View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Skyline View - Twin

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Pillowtop bed
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Skyline View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Club Skyline View - Twin

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Business Studio - Twin

Club Business Studio - Twin | Premium bedding, pillowtop beds, minibar, in-room safe

Club Business Studio - Twin

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
  • 48 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe City View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Club Deluxe City View - Twin

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Suite - Twin

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
  • 79 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe - Twin

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Pillowtop bed
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe City View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe City View - Twin

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Pillowtop bed
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040

What's nearby

  • Jing'an Temple - 10 min walk - 0.6 miles
  • Former French Concession - 14 min walk - 0.8 miles
  • Shanghai Centre - 1 min drive - 0.0 miles
  • People's Square - 3 min drive - 2.0 miles
  • The Bund - 5 min drive - 3.4 miles

Getting around

  • Jing'an Temple Station - 8 min walk
  • Shanghai South Railway Station - 10 min drive
  • Hongqiao International Airport (SHA) - 21 min drive

Restaurants

  • ‪鱼门客栈 - ‬2 min walk
  • ‪View Coffee - ‬2 min walk
  • ‪魔都巴扎 - ‬4 min walk
  • ‪王家沙点心店 - ‬5 min walk
  • ‪敦煌小亭 - ‬5 min walk

About this property

The Portman Ritz-Carlton, Shanghai

Luxury hotel near Jing'an Temple
Located close to People's Square and The Bund, The Portman Ritz-Carlton, Shanghai provides a grocery/convenience store, a shopping mall on site, and a coffee shop/cafe. For some rest and relaxation, visit the sauna or the steam room. The on-site international cuisine restaurant, Portman's, offers breakfast, lunch, and dinner. Fitness classes are offered at the gym; the property also has a garden, dry cleaning/laundry services, and car rentals on site. A bar, a business center, and a hot tub are available to all guests.
Other perks include:
  • An indoor pool and an outdoor pool, with a lifeguard on site
  • Limo/town car service, full breakfast (surcharge), and self parking (surcharge)
  • An electric car charging station, express check-out, and a 24-hour front desk
  • Multilingual staff, a banquet hall, and a front-desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 593 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
Extra amenities include:
  • Baby baths and free infant beds
  • Pillowtop mattresses and rollaway/extra beds (surcharge)
  • Separate tubs/showers and hair dryers
  • Wardrobes/closets, recycling, and cable channels

Languages

Chinese (Mandarin), English

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Limo/town car service
  • Self parking on site (CNY 120 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Portman's

Things to do

  • Fitness classes
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Baby bath
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (60,665 square feet of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Portable bathtub seat
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 45 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

The property will be renovating from May 20 2025 to May 30 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 408.1 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Self parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a deadbolt lock
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

Frequently asked questions

Does The Portman Ritz-Carlton, Shanghai have a pool?

Yes, this property has an indoor pool and an outdoor pool. The property will be renovating one of the pools from May 20 2025 to May 30 2025 (completion date subject to change).

Is The Portman Ritz-Carlton, Shanghai pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Portman Ritz-Carlton, Shanghai?

Self parking is available for CNY 120 per night. Limited spots are available.

What time is check-in at The Portman Ritz-Carlton, Shanghai?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at The Portman Ritz-Carlton, Shanghai?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Portman Ritz-Carlton, Shanghai located?

Located in Jing'an, this luxury hotel is 0.5 mi (0.8 km) from Jing'an Temple and 1.8 mi (2.8 km) from People's Square. The Bund is 2.9 mi (4.7 km) away. Jing'an Temple Station is 8 minutes by foot and West Nanjing Road Station is 11 minutes.

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The Portman Ritz-Carlton, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 436 out of 686 reviews
Rating 8 - Good. 170 out of 686 reviews
Rating 6 - Okay. 47 out of 686 reviews
Rating 4 - Poor. 17 out of 686 reviews
Rating 2 - Terrible. 16 out of 686 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chukyum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very satisfactory stay , friendly staff with good service, and the property is well located
Stayed 4 nights in Apr 2025

10/10 Excellent

HueiChun

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely helpful and polite. The location is convenient for sightseeing, shopping.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities
Very nice staff. We are celebrating our 35th anniversary and they had our room decorated and with wine and cake. Thank you Portman Ritz Carlton for a wonderful vacation.
Stayed 3 nights in May 2025

10/10 Excellent

Chukyum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loky greeted us upon check in, and extended great courtesy and hospitality. A very good check in experience, and the hotel is well located
Stayed 1 night in Apr 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
As always just perfect, they looked after my daughters amazingly
Stayed 1 night in Apr 2025

10/10 Excellent

Ying Hua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The classic American hotel provides best customer service in Shanghai. The location of the hotel is also brilliant. I really enjoyed my stay.
Stayed 5 nights in Mar 2025

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities
Love the services there: very hospitable and helpful. East access to everywhere. Will go back again
Stayed 1 night in Apr 2025

10/10 Excellent

John Oliver

Liked: Staff & service, property conditions & facilities
What a wonderful experience. Service was terrific, food was wonderful and Frank, the guest services manager, could not have been more helpful and an example of what the word “hospitality” means. Would definitely be my first choice.
Stayed 2 nights in May 2025

10/10 Excellent

Mardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location the area is buzzing with life
Stayed 1 night in Mar 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, positioned in the heart of everything, fantastic service from start to finish, will definitely stay again.
Stayed 1 night in Feb 2025

8/10 Good

Yuen Pik Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall it is a great hotel to stay

Location is good, service good and the breakfast is good
Stayed 2 nights in Jan 2025

10/10 Excellent

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at this property. Staff were friendly and helpful, and went out of their way to help us with an early check in, and even make restaurant reservations. Rooms were also spacious and clean.
Stayed 3 nights in Feb 2025

10/10 Excellent

ricky

Liked: Cleanliness, property conditions & facilities
Nice come again
Stayed 2 nights in Mar 2025

10/10 Excellent

Nhan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and nice room.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
I like the excellent service of this hotle.
Stayed 1 night in Dec 2024

10/10 Excellent

Sollena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location - staffs were very helpful - breakfast was not bad

10/10 Excellent

helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like
Stayed 3 nights in Mar 2025

10/10 Excellent

haoxiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Nov 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (e.g., Polly) are very friendly and helpful. We enjoyed the entire stay at the hotel.
Stayed 3 nights in Dec 2024

10/10 Excellent

Nhan

Liked: Amenities
Great staff service especially YueYue!
Stayed 2 nights in Jan 2025

10/10 Excellent

Sollena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel

10/10 Excellent

FIONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent service.
Stayed 1 night in Aug 2024

10/10 Excellent

FIONA

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, excellent service.
Stayed 1 night in Sep 2024

10/10 Excellent

Omrita

Liked: Amenities
Excellent stay
Stayed 5 nights in Jun 2024

10/10 Excellent

FIONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, nice hotel.
Stayed 4 nights in Aug 2024