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The Portman Ritz-Carlton, Shanghai

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Luxury
5.0 star property
9.0

Wonderful

Ritz-Carlton elegance in Jing'an

Dual pools—indoor and outdoor—create an aquatic sanctuary in bustling Shanghai. A sophisticated bar lounge invites guests to unwind with cocktails after exploring nearby luxury shopping. Attentive staff personalizes each stay with special touches in this centrally located retreat.

Popular amenities

  • Pool
  • Hot tub
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe Skyline View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Skyline View - King

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Skyline View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Club Skyline View - King

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe City View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Club Deluxe City View - King

7.0 out of 10
Good
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite - King

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Suite - King

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View - King

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe City View - King

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe - Twin

9.0 out of 10
Wonderful
(17 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe City View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe City View - Twin

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe City View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Club Deluxe City View - Twin

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Suite - Twin

  • City view
  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Skyline View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Club Skyline View - Twin

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Business Studio - Twin

Club Business Studio - Twin | Premium bedding, pillowtop beds, minibar, in-room safe

Club Business Studio - Twin

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Skyline View - Twin

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Skyline View - Twin

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe - King

Deluxe - King | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe - King

9.2 out of 10
Wonderful
(22 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite | Premium bedding, pillowtop beds, minibar, in-room safe

One Bedroom Penthouse Suite

  • City view
  • 108 sq m
  • 1 bedroom
  • Sleeps 3

View all photos for Two Bedroom Penthouse Suite

Two Bedroom Penthouse Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Two Bedroom Penthouse Suite

  • City view
  • 179 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Twin Bed

View all photos for Club Premier Suite - King

Premium bedding, pillowtop beds, minibar, in-room safe

Club Premier Suite - King

  • City view
  • 79 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Business Studio - King

Club Business Studio - King | Premium bedding, pillowtop beds, minibar, in-room safe

Club Business Studio - King

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Jing'an neighborhood, The Portman Ritz-Carlton, Shanghai is connected to a shopping center. Notable landmarks in the area include People's Square and The Bund. Jing'an Temple is another place to visit that comes recommended. Visit our Shanghai travel guide
Map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040

What's nearby

  • 0_dv679043
    West Nanjing Road
    1 min walk - 0.0 miles
  • Jing'an Temple
    Jing'an Temple
    10 min walk - 0.6 miles
  • Former French Concession
    Former French Concession
    15 min walk - 0.8 miles
  • Shanghai exhibition centre
    Shanghai Exhibition Center
    17 min walk - 0.9 miles
  • Jing An Kerry Centre
    3 min walk - 0.2 miles

Getting around

  • Jing'an Temple Station
    8 min walk
  • Shanghai South Railway Station
    10 min drive
  • Hongqiao International Airport (SHA)
    35 min drive

Restaurants

  • The Ritz Bar & Lounge
    2 min walk
  • Baker & Spice
    2 min walk
  • The Lobby Lounge
    3 min walk
  • Yun Italia
    3 min walk
  • Portman's
    2 min walk

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CNY 120 per night)
  • Limited onsite self parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Portman's

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Baby bath
  • Children's toys
  • Indoor pool
  • Lifeguards on site
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Conference center (60,665 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 45 floors
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 408.1 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Self parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a deadbolt lock
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does The Portman Ritz-Carlton, Shanghai have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is The Portman Ritz-Carlton, Shanghai pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for CNY 120 per night. Limited spots are available.

What time is check-in at The Portman Ritz-Carlton, Shanghai?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at The Portman Ritz-Carlton, Shanghai?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Portman Ritz-Carlton, Shanghai located?

Located in Jing'an, this luxury hotel is 0.5 mi (0.8 km) from Jing'an Temple and 1.8 mi (2.8 km) from People's Square. The Bund is 2.9 mi (4.7 km) away. Jing'an Temple Station is 8 minutes by foot and West Nanjing Road Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Portman Ritz-Carlton, Shanghai Reviews

9.0

Wonderful

9.2

Cleanliness

9.2

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 560 out of 844 reviews
Rating 8 - Good. 192 out of 844 reviews
Rating 6 - Okay. 52 out of 844 reviews
Rating 4 - Poor. 20 out of 844 reviews
Rating 2 - Terrible. 20 out of 844 reviews

Reviews

Verified

10/10 Excellent

Isai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What made it for me s was the staff in the hotel were great , the service excellent.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Kester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Clean Room. Check in staff super helpful.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staffs were all very friendly and very helpful in many ways. Many high end shops within walking distance.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym Clean room
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

LUN

Excellent hotel in the best location! Wonderful staff all around. Clean and spacious room. Highly recommended for anyone visiting Shanghai.
Stayed 13 nights in Feb 2026
Verified

10/10 Excellent

Hsiu-Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and nice location
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Akash

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Great staff.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Deena

Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect, very clean and the staff was very accommodating.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Niels

Liked: Cleanliness, staff & service, room comfort
Very pleasant staff everywhere Dated hotel Great location
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Vikram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic stay from start to finish. Gorgeous room which was upgraded Some of the friendliest and helpful staff we have ever met namely David at the front desk John and Niko in concierge Sophia in guest relations Lisa in housekeeping on the 40th floor. Delicious breakfast which was plentiful each morning. Gym was small but with all the required equipment Pool wasn't heated but clean as were the steam rooms and jacuzzi. All our amenities were replenished daily and the room was kept spotless.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

vincent

Liked: Cleanliness, amenities, property conditions & facilities
excellent and courteous staff
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really stood out as the best part of staying here, they were always available, helpful and friendly. The location is amazing as well.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Teresa

Room is ok but staff is excellent .. location too.. it what makes a stay great.. bed and comforter were fantastic .
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

XIAOWEN

Liked: Cleanliness, amenities, property conditions & facilities
The room is super clean, the breakfast is delicious and has a variety of options. The front desk stuff is very nice.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Always great to stay at Portman Ritz-Carlron in Shanghai. Great spacious rooms , well equipped gym and nice food.
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

yali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Best location in the town.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

AMIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with exceptional service and excellent staff
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Merbert

Liked: Cleanliness, amenities, property conditions & facilities
Well kept property. Great location. Manager Aileen Hu at Club Collection provided attentive personal assistance professionally.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

XIAOWEN

Liked: Cleanliness, amenities, property conditions & facilities
They have high quality services in all.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Chukyum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very satisfactory stay , friendly staff with good service, and the property is well located
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

HSIU YUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Sollena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location - staffs were very helpful - breakfast was not bad
Verified

8/10 Good

Yuen Pik Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall it is a great hotel to stay

Location is good, service good and the breakfast is good
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was outstanding. Great location, rooms, F&B on a high level. I would definitely recommend this hotel.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, positioned in the heart of everything, fantastic service from start to finish, will definitely stay again.
Stayed 1 night in Feb 2025