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HUALUXE Shanghai Twelve at Hengshan by IHG

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Indoor pool - HUALUXE Shanghai Twelve at Hengshan by IHG (Shanghai)
Exterior - HUALUXE Shanghai Twelve at Hengshan by IHG (Shanghai)
In-room safe, desk, laptop workspace, free cribs/infant beds - HUALUXE Shanghai Twelve at Hengshan by IHG (Shanghai)
2 restaurants, Fusion cuisine - HUALUXE Shanghai Twelve at Hengshan by IHG (Shanghai)
1 King Bed Standard | Point of interest - HUALUXE Shanghai Twelve at Hengshan by IHG (Shanghai)
Luxury
5.0 star property
9.0

Wonderful

Elegant retreat with heated pool

A spacious oasis in Shanghai's historical district, the hotel offers a heated indoor pool and full-service spa. High-quality beds ensure restful sleep after exploring nearby attractions. The friendly staff creates a luxurious retreat with two on-site restaurants serving fusion cuisine.

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for 1 King Bed 1 Bedroom Suite

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed 1 Bedroom Suite

  • Sleeps 2

View all photos for Deluxe Queen Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Deluxe Queen Room

  • Sleeps 2

View all photos for Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds | In-room safe, desk, laptop workspace, free cribs/infant beds

Presidential Suite, Multiple Beds

  • Sleeps 5
  • 2 King Beds

View all photos for 1 King Bed Premium

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Premium

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Standard

1 King Bed Standard | In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Standard

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Premium Room

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Suite, 1 King Bed (with Round Daybed)

Deluxe Suite, 1 King Bed (with Round Daybed) | In-room safe, desk, laptop workspace, free cribs/infant beds

Deluxe Suite, 1 King Bed (with Round Daybed)

  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Premium Courtyard View

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Premium Courtyard View

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Standard Courtyard View

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Standard Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard Deluxe Double Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Courtyard Deluxe Double Room

  • Sleeps 2

View all photos for 2 Queen Beds Premium Courtyard View

In-room safe, desk, laptop workspace, free cribs/infant beds

2 Queen Beds Premium Courtyard View

  • Sleeps 2

View all photos for Handicapped-friendly Double Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Handicapped-friendly Double Room

  • Sleeps 2

View all photos for Superior Room - Courtyard-View (Double Bed)

In-room safe, desk, laptop workspace, free cribs/infant beds

Superior Room - Courtyard-View (Double Bed)

  • Sleeps 2

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, laptop workspace, free cribs/infant beds

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

In-room safe, desk, laptop workspace, free cribs/infant beds

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, free cribs/infant beds

Standard Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, laptop workspace, free cribs/infant beds

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Premium Room

  • Sleeps 2

View all photos for Superior Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Superior Room

  • Sleeps 2

View all photos for 1 King Bed Deluxe STE with Round Daybed

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Deluxe STE with Round Daybed

  • Sleeps 2

View all photos for 1 King Bed Junior Suite

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Junior Suite

  • Sleeps 2

View all photos for 2 Queen Beds Premium

In-room safe, desk, laptop workspace, free cribs/infant beds

2 Queen Beds Premium

  • Sleeps 2

View all photos for 1 King Bed Standard

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Standard

  • Sleeps 2

View all photos for President Suite

In-room safe, desk, laptop workspace, free cribs/infant beds

President Suite

  • Sleeps 2

About the neighborhood

Located in Xuhui, a neighborhood in Shanghai, HUALUXE Shanghai Twelve at Hengshan by IHG is near a metro station. The Bund is a notable landmark, and travelers looking to shop may want to visit West Nanjing Road and Shanghai Centre. Traveling with kids? Consider Yu Garden and Shanghai Natural History Museum. Visit our Shanghai travel guide
Map
12 Hengshan Road, Xuhui District, Shanghai, Shanghai, 200031

What's nearby

  • Former French Concession
    Former French Concession
    1 min walk - 0.0 miles
  • China Shanghai Puxi centaral Xujiahui; Shutterstock ID 86592733
    Xujiahui Shopping District
    4 min drive - 1.4 miles
  • Huai Hai Road Shopping District
    Huai Hai Road Shopping District
    5 min drive - 1.2 miles
  • Hengshan Road
    1 min walk - 0.0 miles
  • Metro City
    3 min drive - 1.2 miles

Getting around

  • Zhaojiabang Road Station
    7 min walk
  • Shanghai South Railway Station
    9 min drive
  • Hongqiao International Airport (SHA)
    42 min drive

Restaurants

  • la Boulangerie et Patisserie by Pierre Gagnaire
    3 min walk
  • T12: Lab
    2 min walk
  • le Comptoir de Pierre Gagnaire
    1 min walk
  • 毛姆礼帽 Café Bar
    3 min walk
  • 月百姿·Omakase
    8 min walk

About this property

HUALUXE Shanghai Twelve at Hengshan by IHG

Luxury family-friendly hotel near People's Square
You can look forward to a terrace, a garden, and a playground at HUALUXE Shanghai Twelve at Hengshan by IHG. Indulge in a body treatment, a massage, and hydrotherapy at the onsite spa. Be sure to enjoy Fusion cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An indoor pool and a children's pool
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Babysitting (surcharge), an elevator, and luggage storage
  • A ballroom, a 24-hour front desk, and a front-desk safe
Room features
All 169 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes.
Other amenities include:
  • Bathrooms with rainfall showers and separate tubs/showers
  • Free infant beds, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: CNY 288 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • 12 Hengshan
  • Lobby Lounge
  • Tops and Terrace

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Steam room
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Facials
  • Hydrotherapy
  • Prenatal massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 288 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 15 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Luxury Collection Hotel Shanghai
Twelve Hengshan
Twelve Hengshan Luxury Collection
Twelve Hengshan Luxury Collection Hotel
Twelve Hengshan Luxury Collection Hotel Shanghai
Twelve Hengshan Luxury Collection Shanghai
Twelve Hengshan Shanghai
Twelve Shanghai
Twelve at Hengshan A Luxury Collection Hotel Shanghai
Twelve Hengshan Collection

Frequently asked questions

Does HUALUXE Shanghai Twelve at Hengshan by IHG have a pool?

Yes, this property has an indoor pool and a children's pool.

Is HUALUXE Shanghai Twelve at Hengshan by IHG pet-friendly?

No, pets are not allowed at this property.

What time is check-in at HUALUXE Shanghai Twelve at Hengshan by IHG?

Check-in start time: 2 PM; Check-in end time: noon.

What time is check-out at HUALUXE Shanghai Twelve at Hengshan by IHG?

Check-out is at noon.

Where is HUALUXE Shanghai Twelve at Hengshan by IHG located?

This family-friendly Shanghai hotel is located in the historical district, within a 15-minute walk of Hengshan Road and Shanghai Medical College of Fudan University. People's Square is 2.7 mi (4.4 km) away. Zhaojiabang Road Station is 7 minutes by foot and Hengshan Road Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HUALUXE Shanghai Twelve at Hengshan by IHG Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 96 out of 166 reviews
Rating 8 - Good. 54 out of 166 reviews
Rating 6 - Okay. 8 out of 166 reviews
Rating 4 - Poor. 5 out of 166 reviews
Rating 2 - Terrible. 3 out of 166 reviews

Reviews

Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location. Very nice room, well equipped. Breakfast is top notch.
Stayed 8 nights in Oct 2025
Verified

10/10 Excellent

Xue An

Liked: Cleanliness, amenities, property conditions & facilities
the room is cleaned every day, and they provide tooth brush some toothpaste also slippers, shower gowns and caps
Stayed 13 nights in Jan 2026
Verified

8/10 Good

Sandesha

Very good location, staff and clean rooms.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, multi choice breakfast, nice enviornment
Stayed 13 nights in May 2024
Verified

8/10 Good

Huong

Liked: Staff & service, amenities, property conditions & facilities
Enjoyed our stay at the HUALUXE mainly due to the staff who were incredibly friendly and helpful. Our room was a bit dated and a bit dusty in some corners, but overall not too bad. Location was great, easy to walk into the central area with lots of restaurant choices!
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facility is slightly old but clean and comfortable, a quiet spacious oasis. When I stayed there in Feb. 2025, their price was a good deal. I highly recommend if you are looking for a comfortable, quiet, convenient place to stay. If you are looking for hustle and bustle, this hotel is a little far from the Bund.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Huge comfortable room

I travel and stayed in a King room by myself - the room is HUGE with lots of space to walk around or lay my luggages in the floor. The bed was very comfortable.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern room and attentive staff. Thank you for your hospitality.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Shin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
more instant coffee would be great!
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Yu Boon

Furniture are old and
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Excellent location, across from the subway, and incredibly helpful staff!
Stayed 7 nights in Mar 2023
Verified

10/10 Excellent

Winton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy to recommend

Everything was as would be expected in a quality hotel. I enjoyed my stay.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything met or exceeded expectations but Abby at the front desk was simply supe.b
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, like their breakfast. The option for dinner could be improved.
Stayed 12 nights in Oct 2023
Verified

8/10 Good

Davi

Liked: Amenities, property conditions & facilities
I love the style of the hotel and we even got an upgrade. I think staff try to be helpful but it didn’t quite hit the spot. It was summer and the air conditioning is not as consistent as we would like so sleep wasn’t so good. Room style was great. Love the garden area. The visit was just sickly hot for us so affected our experience. Breakfast was complementary, not sure if it’s due to the upgrade and we enjoyed the breakfast- had a variety of healthy and normal options. We will probably stay again if we come to Shanghai but not in summer next time.
Stayed 2 nights in Sep 2025
Verified

2/10 Terrible

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst stay in my hotel experience. Hotel and amenities are fine and nice but hotel refused to turn on AC while the rooms are scorching hot, humid and stuffy. I get it, its april and still cool outdoor but indoor is a separate story. I was waking up covered in sweat, drenched and yet they still refuse to turn on the AC. Their reasoning is that they would have tovturn on the central AC and would be the entire floor, not just my room, which doesnt make sense to me. Other guests can choose to turn off if it is cold. Would not choose this hotel again as there are plenty quality hotels available in shanghai
Verified

10/10 Excellent

Ilobekemen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late night massage service is a nice and convenient touch
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Dr. Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Zimmer mit großem Bad, sehr umfangreiches und gutes Frühstück mit Terrasse und tollem Blick, U-Bahn Station direkt am Hotel mit guter Verbindung zu diversen Sehenswürdigkeiten, sehr freundliches und hilfsbereites Personal, super Lage in der französischen Konzession, schöne und ruhige Umgebung. Wir würden auf jeden Fall wiederkommen!
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

CHIEN YUAN

Liked: Cleanliness, amenities, property conditions & facilities
從一進門的禮賓部、櫃台到餐廳、房務，每一位人員都非常客氣，讓我們一家人度過一個愉快有美好的假期。 PS.若能增加自助洗衣就完美了。
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Dil Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stupendo
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities
Sehr schöne, grosse Zimmer zum Innenhof mit Bäumen, Pflanzen und diverse Wasserbrunnen. Man hörte sogar Vogelgezwitscher inmitten von Shanghai. Das Zimmer und das Bad waren sauber und gut eingerichtet, mit Badewanne und separater Dusche. Es gibt auch einen Balkon zu draussen sitzen, nur was es um diese Jahreszeit etwas kalt. Check-in und Check-out sehr schnell und effizient mit sehr freundlichem Personal.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Youngmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아침식사는 좋았으나 외국인의 입맛에 적합하진 않았습니다
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Man

Liked: Cleanliness
Disliked: Property conditions & facilities
前枱有些員工沒有什麼耐心聆聽！房間冷暖氣力不從心，換另外一間房間就變熱水供應不足的情況！唯一清潔房間人員有禮親切和樓上五樓早餐的服務態度好。
Stayed 7 nights in Nov 2025
Verified

2/10 Terrible

MASAO

Disliked: Cleanliness, staff & service, property conditions & facilities
施設が古く、部屋の設備不具合が3箇所もあり、部屋を交換して貰いました。 朝食は、残飯みたいな感じで、補充もかなり遅く、仕方なく残り物を食べました。 IHG系のホテルで期待したのですが、残念です。 立地は良く、静かな環境ですが、値段の割にサービス、客室は3星クラスです。
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Tomomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅からすぐ側で近かったので移動に便利でした！ホテル内もとても綺麗でした！
Stayed 4 nights in Jul 2025