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Conrad Shanghai

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A spacious lounge area with leather sofas, a dining table, and a chandelier. - Conrad Shanghai (Shanghai)
Creator video - submitted by TRAVELFLY
Room - Conrad Shanghai (Shanghai)
A large indoor swimming pool with a city view, modern architecture, and a glass ceiling. - Conrad Shanghai (Shanghai)
A spacious restaurant with a long counter, multiple seating areas, and a visible kitchen area. - Conrad Shanghai (Shanghai)
Luxury
5.0 star property
8.6

Excellent

Luxury hotel near Nanjing Road Shopping District

Located close to Shanghai Urban Planning Exhibition Center and People's Square, Conrad Shanghai provides a shopping mall on site, a coffee shop/cafe, and a garden. Treat yourself to a massage, aromatherapy, or a body treatment at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

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Room options

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Showing 16 of 16 rooms

View all photos for Deluxe King Room

Room

Deluxe King Room

7.0 out of 10
Good
(11 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe King Room High Floor

Room

Deluxe King Room High Floor

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive King Room

A modern hotel interior with a dining area, large windows, and a city view.

Executive King Room

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for City View Suite

A modern hotel interior with a dining area, large windows, and a city view.

City View Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Bund View Room

A modern hotel interior with a dining area, large windows, and a city view.

Executive Bund View Room

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premium Bund View Suite

A modern hotel interior with a dining area, large windows, and a city view.

Premium Bund View Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Accessible Room

A hotel room with a bed, a TV, a sofa, a dining table, and a view of the cityscape.

Accessible Room

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Conrad Suite

A modern hotel interior with a dining area, large windows, and a city view.

Conrad Suite

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room

Living area

Premium Room

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premium Suite

A modern hotel room with a dining area, a kitchen, and a large window with a city view.

Premium Suite

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Bund View Room

Living area

Bund View Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Presidential Suite

A modern hotel interior with a dining area, large windows, and a city view.

Presidential Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room

Room

Deluxe Twin Room

7.6 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Twin Room High Floor

Room

Deluxe Twin Room High Floor

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Executive Twin Room

A modern hotel interior with a dining area, large windows, and a city view.

Executive Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Suite

A modern hotel interior with a dining area, large windows, and a city view.

Deluxe Suite

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located in Downtown Shanghai neighborhood, Conrad Shanghai is connected to a shopping center. Nanjing Road Shopping District and Xintiandi Style Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Shanghai Disneyland©. People's Square and Shanghai Grand Theatre are two other places to visit that come recommended. Visit our Shanghai travel guide
Map
789 Nanjing Road East, Shanghai, Shanghai, 200001

What's nearby

  • A busy urban street with tall buildings, billboards, and traffic lights.
    Nanjing Road Shopping District
    1 min walk - 0.1 miles
  • A cityscape with a dense cluster of high-rise buildings, a large green park, and a clear sky with scattered clouds.
    People’s Park
    4 min walk - 0.3 miles
  • A large circular building with a dome, surrounded by a plaza with steps and flower planters.
    People's Square
    8 min walk - 0.5 miles
  • A modern building with a curved roof and glass facade at night.
    Shanghai Grand Theatre
    14 min walk - 0.8 miles
  • A large, historic building with a clock tower and a dome, surrounded by modern skyscrapers and a busy square with pedestrians.
    The Bund
    3 min drive - 1.2 miles

Getting around

  • People's Square Station
    11 min walk
  • Shanghai South Railway Station
    13 min drive
  • Hongqiao International Airport (SHA)
    38 min drive

Restaurants

  • 味香斋
    2 min walk
  • Da Hu Chun (大壷春)
    1 min walk
  • CHAGEE 霸王茶姬
    3 min walk
  • 丰和日丽
    1 min walk
  • 顺德面馆
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 254 for adults and CNY 127 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • DVD player
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center (21,528 square feet of space)

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Hot tub
  • Massage
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (45 inch wide door)
  • Hand-held showerhead
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 66 floors
  • Banquet hall
  • Built in 2006
  • Comprehensive food waste policy
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite premium channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from April 15 2026 to June 30 2027 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 300.0 per stay
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 254 for adults and CNY 127 for children
  • Airport shuttle fee: CNY 850 per vehicle (roundtrip)
  • Rollaway bed fee: CNY 300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Conrad Shanghai have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Conrad Shanghai pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Conrad Shanghai?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Conrad Shanghai?

Check-out is at noon.

Does Conrad Shanghai provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 850 per vehicle applies.

Where is Conrad Shanghai located?

Located in Downtown Shanghai, this luxury hotel is within a 10-minute walk of Nanjing Road Shopping District, People's Square, and Shanghai Urban Planning Exhibition Center. Shanghai Grand Theatre and Madame Tussauds Wax Museum are also within 15 minutes. People's Square Station is 11 minutes by foot and Dashijie Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Conrad Shanghai Reviews

8.6

Excellent

8.8

Cleanliness

9.0

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 543 out of 1001 reviews
Rating 8 - Good. 279 out of 1001 reviews
Rating 6 - Okay. 101 out of 1001 reviews
Rating 4 - Poor. 45 out of 1001 reviews
Rating 2 - Terrible. 33 out of 1001 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Beautiful rooms, great hospitality. The highlight of the day was the breakfast buffet!
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quain g camille ivy good staff location
Stayed 7 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quain g camille ivy very good staff very nice location
Stayed 9 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ivy at the reception was very helpful. Hotel is nice and clean but feels a bit old
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays in Shanghai for sure. Great location and view. Excellent services throughout. Shout out to Ivy, Quain-G, and Jacky!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. The suite and views were amazing. Breakfast on 44th floor was stunning and a calm experience. Turn down service was excellent. Gym very good.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near metro stations, shopping and dining. Will stay here again.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in staff was very helpful. The whole experience at the hotel was great. Will definitely come back next time.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent right on the Ninjing road with access to all the shops, however, a long walk to the Bund - The breakfast was excellent with plenty of options - the rooms was good, however the fridge wasn’t working and the toilet flush was not working properly - the hotel did not accommodate our early check in request even though requested well in advance due to the very early flight. Overall, good choice to stay in.
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience staying at this hotel. The property is absolutely beautiful, with stunning views and a lovely atmosphere that made the stay even more special. The location was incredibly convenient, making it easy to get around and enjoy the surrounding area. A special mention goes to Rosemary, who was truly exceptional. She has such a beautiful character, a warm and welcoming personality, and a genuine kindness that made a lasting impression. She brought so much life and warmth to the hotel and made the experience feel extra special. Staff members like Rosemary are what truly make a place stand out and create memorable experiences for guests. The combination of the beautiful property, convenient location, lovely views, and outstanding hospitality made this stay a fantastic experience. I would happily recommend this hotel to others and would love to return in the future!
Stayed 9 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great right in the middle of almost all the attractions of the city's center. Staff was very helpful during our stay, breakfast option was good as well. We had a great time in Shanghai and I think the location of it helped a lot, there is a metro within a couple of minutes of walking!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect and staff are extremely attentive and caring. We had dietary restrictions but had so many safe options and had chefs go out of their way curating menus for us!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Conrad Shanghai was a great property to stay as a first time traveler to China specifically to Shanghai. It was central to everything, restaurants, shopping, and transportation. It is like staying in Times Square in NYC, but it was best for myself amd wife. There are other hotels not far from Nanjing Road but I didn't know the distance from there and the Bund. Again I would suggest thay yu as first time traveler stay the Conrad. Also the breakfast at Lane 11 was excellent.
Stayed 5 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is fine, room had a wonderful view, location was very convenient as well. The hotel rooms are old. Which might look like the marble in the bathroom is kind of moldy, worn off. Rooms are small too, not a convenient layout. Other than that the stay was great. Staff is exceptional.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a upgrade and free breakfast for 2, excellent to stay with, good for view,shop,eat
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Unbeatable location, helpful staff, beautiful views to the city and a superb breakfast buffet. The only issue, which became quite a challenge, was that the currency exchange machine was not working. This was actually one of the reasons we chose the hotel, as we were counting on being able to exchange money there. I understand that things can happen, but it would have been helpful to have another option available when the machine was not working. I guess it would be best to arrive with some local currency or exchange money at the airport, as U.S. dollars are not accepted.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room easy check in, top location and Byredo amenities brilliant
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Kind of crowded during breakfast but room was amazing. Perfect location.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conrad Shanghai deserves 5 stars! We arrived in Shanghai very early, and although our room wasn't ready yet, Rick was incredibly helpful checking us in and storing our luggage so we could start our day early. When we returned in the afternoon, Ivy assisted us with the room check in and Thena helped retrieve our luggage. Every staff member we encountered was helpful and friendly. The hotel's location was central, right in the middle of Nanjing Road, so it couldn't have been more convenient. The breakfast buffet was very impressive, and the room was clean and beautifully appointed. We had a wonderful stay and wish we could have stayed longer!
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness
Big hotel, comfortable room and great location. Services could be improved, hotel seems too crowned in common areas
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location, views and breakfasts
Stayed 3 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and condition, nice and wide range of food. we booked for 3 persons in single room however tthe hotel asked extra charge for extra bed. why I paid more for 3 persons upfront?
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excellent location. Greate customer service
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great location.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff were very friendly and helpful. They allowed us to check in early, which was very convenient. The view was great, and we were very satisfied with the breakfast.
Stayed 2 nights in Oct 2025