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Kempinski The One Suites Hotel Shanghai Downtown

5.0 star property
Luxury aparthotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Kempinski The One Suites Hotel Shanghai Downtown

Exterior
Suite, 1 King Bed, City View | View from room
Premier Three Bedroom Suite | Premium bedding, free minibar, in-room safe, desk
Premier Three Bedroom Suite | Premium bedding, free minibar, in-room safe, desk
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Dryer
  • Washer
  • Outdoor Space
  • Pool
  • Parking available
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Living area | LCD TV, MP3 dock

Deluxe Room, 1 King Bed, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Refrigerator
Dining table
Free minibar items
LCD TV
  • 80 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Three Bedroom Suite

Premier Three Bedroom Suite | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle

Premier Three Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Dining table
Free minibar items
  • 311 sq m
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View | Living area | LCD TV, MP3 dock

Superior Room, 1 King Bed, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Refrigerator
Dining table
Free minibar items
LCD TV
  • 72 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View | View from room

Suite, 1 King Bed, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Refrigerator
Dining table
Free minibar items
LCD TV
  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | Living area | LCD TV, MP3 dock

Standard Room, 1 King Bed, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Refrigerator
Dining table
Free minibar items
LCD TV
  • 62 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | Living area | LCD TV, MP3 dock

Standard Room, 1 King Bed, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Refrigerator
Dining table
Free minibar items
LCD TV
  • 68 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Fengyang Road, No. 601, Shanghai, Shanghai, 200041

What's nearby

  • West Nanjing Road - 4 min walk - 0.3 miles
  • Nanjing Road Shopping District - 20 min walk - 1.1 miles
  • People's Square - 2 min drive - 1.4 miles
  • Jing'an Temple - 2 min drive - 1.6 miles
  • The Bund - 4 min drive - 2.8 miles

Getting around

  • Shanghai Natural History Museum Station - 5 min walk
  • Shanghai Railway Station - 9 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 46 min drive

Restaurants

  • ‪丰收日 - ‬2 min walk
  • ‪Belloco - ‬1 min walk
  • ‪Manne et Santé - ‬1 min walk
  • ‪多福苑 - ‬1 min walk
  • ‪玛哪胜地 - ‬1 min walk

About this property

Kempinski The One Suites Hotel Shanghai Downtown

Luxury aparthotel with a fitness center and a 24-hour front desk
An indoor pool, a restaurant, and a fitness center are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include self parking, concierge services, and dry cleaning. Each apartment boasts a deep soaking tub and offers free WiFi and a washer/dryer. Conveniences include a dining area and a sitting area, and guests will appreciate thoughtful touches like free minibar items and a pillow menu. Change of towels is available on request.
Kempinski The One Suites Hotel Shanghai Downtown offers 244 air-conditioned accommodations with MP3 docking stations and washers/dryers. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Shanghai aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include free minibar items and safes. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the aparthotel include an indoor pool and a fitness center.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Pool/Spa

  • Indoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (CNY 100 per night)

Family friendly

  • Children stay free (see details)

Restaurants on site

  • Bistro & Lounge

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator

Dining

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CNY 198 for adults and CNY 99 for children
  • A restaurant
  • Dining table
  • Free stocked minibar
  • Room service (limited hours)

Bedrooms

  • Alarm clock
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed: CNY 350 per night

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • LCD TV
  • MP3 dock

Outdoor areas

  • Terrace

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • Desk chair
  • Laptop workspace
  • Meeting rooms

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Meal delivery service
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In the city center
  • Near a metro station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 244 units
  • 28 floors
  • Banquet hall
  • Bed sheets changed on request
  • Built in 2012
  • Eco-friendly toiletries
  • Soundproofing
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's swimming pool will be closed on every 1st and 15th of the month.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 198 for adults and CNY 99 for children
  • Self parking fee: CNY 100 per night
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:30 PM

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

ONE Executive Suites Shanghai Hotel
ONE Executive Suites Hotel
ONE Executive Suites Shanghai
ONE Executive Suites
ONE Executive Suites Hotel Shanghai
ONE Executive Suites Aparthotel Shanghai
ONE Executive Suites Managed Kempinski Shanghai Aparthotel
ONE Executive Suites Managed Kempinski Aparthotel
ONE Executive Suites Managed Kempinski Shanghai
THE ONE Executive Suites
THE ONE Executive Suites Shanghai Managed by Kempinski
THE ONE Executive Suites Shanghai
THE ONE Executive Suites Managed by Kempinski Shanghai
Kempinski The One Suites Hotel Shanghai Downtown Shanghai
Kempinski The One Suites Hotel Shanghai Downtown Aparthotel

Frequently asked questions

Does Kempinski The One Suites Hotel Shanghai Downtown have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–9:30 PM.

Is Kempinski The One Suites Hotel Shanghai Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kempinski The One Suites Hotel Shanghai Downtown?

Self parking is available for CNY 100 per night.

What time is check-in at Kempinski The One Suites Hotel Shanghai Downtown?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Kempinski The One Suites Hotel Shanghai Downtown?

Check-out is at noon.

Where is Kempinski The One Suites Hotel Shanghai Downtown located?

Located in Downtown Shanghai, this luxury aparthotel is within 1 mi (2 km) of Shanghai Natural History Museum, Nanjing Road Shopping District, and People's Square. West Nanjing Road and Wujiang Road Food Street are also within 10 minutes. Shanghai Natural History Museum Station is 5 minutes by foot and West Nanjing Road Station is 7 minutes.

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Kempinski The One Suites Hotel Shanghai Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 105 out of 195 reviews
Rating 8 - Good. 70 out of 195 reviews
Rating 6 - Okay. 12 out of 195 reviews
Rating 4 - Poor. 4 out of 195 reviews
Rating 2 - Terrible. 4 out of 195 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10

Very good 👍 we will check in again！
Stayed 1 night in Oct 2024

10/10

We will stay in the property again if we go back to Shanghai.
Stayed 2 nights in Oct 2024

10/10

I have stayed here for many times. It has been great every time. Staff was friendly and accommodating. Area around the hotel was convenient. Lots of restaurants, shopping and easy access to public transport ( close to 3 subway lines)
Stayed 8 nights in Sep 2024

10/10

Well located and spacious.
Stayed 2 nights in Mar 2024

10/10

Really great location, state of repair and staff. Highly recommended!
Stayed 3 nights in May 2024

10/10

Wonderful hotel, room and service. Restaurant the food is so so.
Stayed 1 night in Dec 2023

8/10

The hotel is old.
Stayed 1 night in Apr 2024

8/10

Hotel was good value but room was tired. The outdoor terrace was often locked away behind’s what looked to be a room door and was very basic with no bar. So overall our stay was fine.
Stayed 3 nights in Aug 2024

2/10

Hotel definately needs renovation
Stayed 3 nights in May 2024

2/10

Not the standard expected, that’s not a 5 star hotel. The shower was VERY DIRTY, please check the posted pictures. Not well maintained, not clean and no friendly service.
Stayed 6 nights in Nov 2024

10/10

Good location, and room has an air-con unit that is controlled in-room. I can decide if it's a cooling or warming function. Room is big. The shower room looks a bit worn out, but in-room aircon is really important because I stayed in another hotel in Beijing in the same trip that only had central aircon and it was only warming function for 20degC days..
Stayed 4 nights in Mar 2024

4/10

The room floor and sink are not clean. The lights quite dark.
Stayed 2 nights in Oct 2023

8/10

Wifi connection is very bad
Stayed 2 nights in Mar 2024
This review was submitted before 2018 and has not been verified.

6/10

Overall the experience was ok however I find that the staff at the front desk in the morning was somewhat disappointing. Booked an airport transfer the evening before to leave at 7am the next morning. We went down to the lobby at 7am and waited for more than 10 minutes for the car to arrive. Spoke to the front desk staff and he was clueless of what was happening. He didn't even bother whether we were late for our flight or not. He later called the limo and spoke in mandarin. After the call, he didn't even bother updating us on the status of the car...whether we need to give another 10 minutes or explain why the car was late etc. So we continued waiting which seem forever. Finally the car arrived and he did not even come to us and tell us but expect us to know that our car has arrived. Anyway, we got in the car and goodness, the car was dirty! There was bits and pieces of groundnuts in the car and we felt it was simply unacceptable considering the price we pay for the transfer.

6/10

Stayed 5 nights in Jan 2025

8/10

Stayed 6 nights in Jan 2025

10/10

Stayed 2 nights in Oct 2024

8/10

Stayed 8 nights in Dec 2024

10/10

洗面室の灯りをもっと明るくしてください
Stayed 5 nights in Nov 2024

8/10

Stayed 2 nights in Dec 2024

6/10

Ortalama bir otel
Stayed 3 nights in Nov 2024

10/10

地点好，服务好，住得非常舒服
Stayed 6 nights in Oct 2024

10/10

Stayed 1 night in Sep 2024

10/10

Stayed 4 nights in Sep 2024

8/10

Stayed 3 nights in Aug 2024