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Grand Mercure Shanghai Hongqiao

Property class: 4.5

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Photo gallery for Grand Mercure Shanghai Hongqiao

A tall building with a curved glass entrance and a sign reading "Grand Mercure." - Grand Mercure Shanghai Hongqiao (Shanghai)
A spiral staircase with a person descending. - Grand Mercure Shanghai Hongqiao (Shanghai)
A table with vases of flowers and a bowl of salad, set against a window with a view of greenery. - Grand Mercure Shanghai Hongqiao (Shanghai)
A spacious lobby with chandeliers, a reception desk, and a seating area. - Grand Mercure Shanghai Hongqiao (Shanghai)
A hotel lobby with modern furnishings, a bar area, and a television screen. - Grand Mercure Shanghai Hongqiao (Shanghai)
A free grocery shopping service, a coffee shop/cafe, and a garden are just a few of the amenities provided at Grand Mercure Shanghai Hongqiao. Treat yourself to a Thai massage, Ayurvedic treatments, or hydrotherapy at Vita Spa, the onsite spa. The on-site restaurant, ?? L'Atrium, offers breakfast, lunch, dinner, and light fare. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 King Bed, City View

A hotel room with a bed, a desk with a laptop, a chair, and a suitcase.

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(28 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds, City View

A modern bathroom with a toilet, bidet, and bathtub.

Superior Room, 2 Twin Beds, City View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Executive Room, 1 King Bed, City View, Executive Level

Room

Executive Room, 1 King Bed, City View, Executive Level

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed, Executive Level

A modern hotel room with a sofa, a leather armchair, a coffee table with pastries, a vase with flowers, and a large window with curtains.

Junior Suite, 1 King Bed, Executive Level

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Bedrooms

A hotel room with a dining area, a sofa, a lamp, and a fruit bowl on the table.

Suite, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • City view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Deluxe Room, 1 King Bed, City View

8.0 out of 10
Very good
(6 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

About the neighborhood

Located in Puxi neighborhood, Grand Mercure Shanghai Hongqiao is connected to a shopping center. The Bund is a notable landmark, and travelers looking to shop may want to visit Nanjing Road Shopping District and Shanghai Centre. Looking to enjoy an event or a game while in town? See what's happening at Shanghai Changning Tennis Court or Shanghai Stadium. Visit our Shanghai travel guide
Map
369 Xian Xia Road, Shanghai, Shanghai, 200336

What's nearby

  • Xianxia Road
    1 min walk - 0.1 miles
  • Consulate General of the Republic of Singapore in Shanghai
    1 min walk - 0.1 miles
  • Intex Shanghai
    7 min walk - 0.4 miles
  • Shanghai Mart
    12 min walk - 0.7 miles
  • Shanghai World Trade Exhibition Hall
    14 min walk - 0.8 miles

Getting around

  • Hongbaoshi Road Station
    8 min walk
  • Shanghai South Railway Station
    10 min drive
  • Hongqiao International Airport (SHA)
    24 min drive

Restaurants

  • 竿屋
    4 min walk
  • Yaki (平成屋)
    5 min walk
  • 白木屋居酒屋 Shirokiya
    3 min walk
  • Tap That(新虹桥商厦店)
    4 min walk
  • 咲来 | Sakura
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 9:30 AM on weekends; CNY 128 for adults and CNY 64 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • ?? L'Atrium
  • 乐酒吧 Le 98 lounge

Things to do

  • Full-service spa
  • Health club
  • TV in common areas

Family friendly

  • In-room crib
  • In-room kitchenette
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 25 floors
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Kitchenette
  • Minibar
  • Restaurant dining guides
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Energy-saving switches used
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Laundry detergent
  • Phone
  • Recycling
  • Soundproofed rooms
  • Washing machine
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for CNY 250.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 128 for adults and CNY 64 for children
  • Rollaway bed fee: CNY 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the spa without adult supervision

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Is Grand Mercure Shanghai Hongqiao pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Mercure Shanghai Hongqiao?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Mercure Shanghai Hongqiao?

Check-out is at noon.

Where is Grand Mercure Shanghai Hongqiao located?

Located in Puxi, this luxury hotel is within a 10-minute walk of Xianxia Road and Intex Shanghai. Shanghai Mart and Paramount are also within 1 mi (2 km). Hongbaoshi Road Station is 8 minutes by foot and Rugby Road Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Mercure Shanghai Hongqiao Reviews

8.2

Very Good

8.2

Cleanliness

8.0

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 335 out of 1002 reviews
Rating 8 - Good. 471 out of 1002 reviews
Rating 6 - Okay. 142 out of 1002 reviews
Rating 4 - Poor. 37 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there because I had a seminar on premesis. The rooms are nice with a laundry room inside. Very useful for long trips. Breakfast buffet is nice and staff is very attentive. Front desk staff and cleaning crew were also very nice. Subway station is a bit far (~10-15 minutes) but there are many bus/DiDi options and restaurants nearby.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The area and the staff was very nice and accommodating
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was confortable,cleaness and staffs are friendly. I was satisfied this hotel.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really convenient for everything . Staff always very supportive , easy to spend private time there
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Service
Stayed 6 nights in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Convinient. Easy access to restaurants in walking distance.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness
an old interior of common space But room is clean
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Disliked: Amenities
Location is very good. Proximity to many Japanese restaurants. An improvement need is air conditioning. A/C in the room was not working most of the time. Room I stay was very very cold. Other than that I had good time here.
Stayed 3 nights in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Stsy at grand mercurd Shanghai

The Hotel lobby and breakfast was excellent, so as the service. The exterior of the Hotel and lobby was fatastic. Interior and furnitures are old. The key issue we had us that for a 2-bedroom Hotel Apartment, typically there is a bare minimum cutlery in the kitchen shelves. There was none in this apartment. While they said if you need anything ask us, it doesn't feel right to us to ask for few cups and plates or forks/knifes. Appreciate their cleaning service and beautiful breakfast area.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay for 3 weeks holiday & remote working!

It was a very nice stay at the Grand Mercure Shanghai Hongqiao. The whole facility looked new and decorated with good taste. All the staff were very friendly and helpful. The room was big and clean, good air condition, very fast WIFI. Convenient and quiet location. During our stay, the hotel staff Lavender Huang was especially helpful with our checking and managed our room upgrade with patience, kindness, and professionalism. She was also stationed in the executive lounge most of the time during our stay, and made sure all the needs from our remote working days were met with great service. We like her a lot and are very thankful to her. :) Also thanks to all the hotel managers, who handled our requests with flexibility, and always think the best for the hotel guests. If you want a reasonably priced, English-speaking-guest-friendly hotel, with good service, comfortable facility, nice staff, this would be your choice.
Stayed 6 nights in Sep 2023
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Rooms are aged and over the years which we have used this hotel on Xian Xia Road, hotel has only done the minimal to upgrade the tired conditions in the room. Not befitting a Grand Mercury designation. This stay was particularly upsetting as hair dryer did not work, shower head was replaced at our request, and toilet wasn’t flushing properly which we expected housekeeping to know and report to management instead of leaving us to complain which they fixed. We have no reason to keep using this Hitel except for the relatively good location close to banks and a walkable distance to two big shopping complexes. Accor Group shows little commitment to the Shanghai market.
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Staff & service
Good hotel especially breakgast
Stayed 1 night in Mar 2024
Verified review

6/10 Okay

Renewal of bath
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Great stay, the hotel handled everything well, special note to Miss Lavender for our checkout ; recommend
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Disliked: Staff & service
It's a nice and cozy hotel in the middle of business district in Shanghai.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for foreigner incl Japanese
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Hotel is rather old and outdated but service and convenience outdo .
Stayed 1 night in May 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good / excellent for the money spent on this hotel. The only thing is the breakfast, nothing spectacular
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, within 10 minutes walking for two different metro lines, near to Hongqiao airport/ railway.
Stayed 11 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay in a good environment.
Stayed 1 night in Jun 2024
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I was very disappointed with the end process as I was never told that upon check in I would need to pay 1500 CNY room deposit but I paid it but nearly 2 weeks later the money is still showing on my credit card I will not use a credit card in China again actually I was there for 1 month and no other hotel asked me for a room deposit
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OVERALL WAS GOOD!
Stayed 1 night in Jul 2024