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SureStay Plus Hotel by Best Western Sevierville

2.5 star property
Travelers can take a refreshing dip in the seasonal outdoor pool or relax with complimentary coffee and tea near Wilderness at Smokies

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Photo gallery for SureStay Plus Hotel by Best Western Sevierville

Lobby - SureStay Plus Hotel by Best Western Sevierville (Sevierville)
Lobby - SureStay Plus Hotel by Best Western Sevierville (Sevierville)
Free toiletries, hair dryer, towels, soap - SureStay Plus Hotel by Best Western Sevierville (Sevierville)
Business center - SureStay Plus Hotel by Best Western Sevierville (Sevierville)
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi - SureStay Plus Hotel by Best Western Sevierville (Sevierville)
The SureStay Plus Hotel by Best Western Sevierville places guests in the heart of Sevierville's beauty. Enjoy the seasonal outdoor pool or relax with free coffee and tea in the lobby. The helpful staff offers a 24-hour front desk, and free self-parking makes exploring hassle-free.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

Accessibility - 1 King, Bathtub, Nonsmoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(107 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(83 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Accessible-1 King, Mobility Accessible, Roll In Shower, Working Desk, Microwave And Refrigerator, Non Smoking

  • Sleeps 2
  • Free WiFi

Accessible-1 King, Mobility Accessible, Bathtub, Work Desk, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2
  • Free WiFi

About the neighborhood

Located in Sevierville, SureStay Plus Hotel by Best Western Sevierville is in the city center. Titanic Museum and Hatfield and McCoy Dinner Show are cultural highlights, and some of the area's popular attractions include Wilderness at the Smokies and Soaky Mountain Waterpark. Dollywood and Dollywood's Splash Country are not to be missed. Visit our Sevierville travel guide
Map
680 Winfield Dunn Pkwy, Sevierville, TN, 37876

What's nearby

  • Sunset in the hills of the Smokies
    Wilderness at the Smokies
    2 min drive - 1.3 miles
  • Dolly Parton Statue
    Dolly Parton Statue
    3 min drive - 1.5 miles
  • Sevierville Historic Walking Trail
    14 min walk - 0.8 miles
  • Sevier County Heritage Museum
    3 min drive - 1.5 miles
  • Soaky Mountain Waterpark
    3 min drive - 1.5 miles

Getting around

  • McGhee Tyson Airport (TYS)
    46 min drive

Restaurants

  • Dutch Bros Coffee
    20 min walk
  • Chick-fil-A
    9 min walk
  • McDonald's
    2 min drive
  • Freddy's Frozen Custard & Steakburgers
    8 min walk
  • Krispy Kreme
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 30 to May 22:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does SureStay Plus Hotel by Best Western Sevierville have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–10:00 PM. The pool is closed seasonally each year from October 30 to May 22.

Is SureStay Plus Hotel by Best Western Sevierville pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Sevierville?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at SureStay Plus Hotel by Best Western Sevierville?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Sevierville located?

Located in the heart of Sevierville, this hotel is 1.1 mi (1.7 km) from Dolly Parton Statue and 1.4 mi (2.2 km) from Wilderness at the Smokies. Wild WaterDome and Sevierville Community Center and Civic Center are also within 2 mi (3 km).

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Reviews

SureStay Plus Hotel by Best Western Sevierville Reviews

8.2

Very Good

8.0

Cleanliness

7.8

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 586 out of 1194 reviews
Rating 8 - Good. 296 out of 1194 reviews
Rating 6 - Okay. 164 out of 1194 reviews
Rating 4 - Poor. 79 out of 1194 reviews
Rating 2 - Terrible. 69 out of 1194 reviews

Reviews

Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a little out dated and the king bed room was a little small, but overall it was a comfortable stay. Definitely, will stay here again.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a bare bones motel but clean! Water pressure was fantastic breakfast hot and very good!
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and the place was clean
Stayed 1 night in May 2026
Verified

10/10 Excellent

Meranda

Liked: Cleanliness, staff & service, amenities
The rooms were really nice, as well as clean. Beds are comfortable also. Awesome pricing as well. Staff was really nice also!
Stayed 1 night in Jun 2026
Verified

8/10 Good

Travis

Liked: Staff & service, amenities, property conditions & facilities
Great location good staffing just could clean the room a little better
Stayed 1 night in May 2026
Verified

10/10 Excellent

candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The room was clean and fresh looking. One of the best hotels we stayed in this week. I also loved the shower had shampoo, conditioner and body wash available. The room also had body cream and hand wash soap pump.
Stayed 1 night in Jun 2026
Verified

4/10 Poor

Caitlin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were excellent. The rooms could have been cleaner. Very noisy.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and the breakfast was good
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great staff were very nice
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, close to Sivereville, next to Kroger across from Ross and Hobby Lobby. The rooms were clean and comfortable. It’s an updated older hotel. The price was awesome for what you got. I definitely would recommend this hotel.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was this a memorable hotel? No. That said, it offered a clean and quiet room at an unbelievably low price. The breakfast was limited and, yet, perfectly fine.
Stayed 2 nights in May 2026
Verified

8/10 Good

shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was as advertised great room for the price responsive staff felt safe
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Porsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location very clean property
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Larry

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was friendly. The establishment is in need of enforcement of their no smoking policy. The odor of marijuana was very strong down the hallways
Stayed 1 night in May 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and clean
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Rooms were clean, breakfast was good and the staff were all kind and courteous!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and for the price can’t beat it it was super close to everything and was so easy will be staying there again the very next time I visit
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Kandi

Liked: Cleanliness, staff & service, amenities
Friendly staff at a convenient location.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated. Bed was comfortable. Staff was friendly and professional. There was a great assortment for breakfast, eggs, sausage, waffles, toast, cereals. Parking was great, we had a truck with trailer.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff was very friendly!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean breakfast was good good choices no bugs
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, easy check-in, location was all amazing
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities
Staff is super friendly and beds are comfy
Stayed 27 nights in Nov 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always super friendly and the hotel and rooms are very clean.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
Comfy beds and the staff are great people
Stayed 1 night in Dec 2025