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Hotel Serpiano Panorama Retreat

Property class: 3

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Photo gallery for Hotel Serpiano Panorama Retreat

A terrace with wooden furniture overlooking a lake and a village. - Hotel Serpiano Panorama Retreat (Brusino Arsizio)
A modern building complex with multiple blue and white structures, surrounded by lush greenery and a lake. - Hotel Serpiano Panorama Retreat (Brusino Arsizio)
A coffee shop counter with a rustic design, featuring a stone wall, wooden shelves with coffee bottles, and a chalkboard with 'BENVENUTI' written on it. - Hotel Serpiano Panorama Retreat (Brusino Arsizio)
A buffet area with various food stations, wooden furniture, and hanging pendant lights. - Hotel Serpiano Panorama Retreat (Brusino Arsizio)
A balcony with a view of a lake and mountains, a glass of water, and a rolled towel. - Hotel Serpiano Panorama Retreat (Brusino Arsizio)
Take advantage of a free breakfast buffet, a rooftop terrace, and a garden at Hotel Serpiano Panorama Retreat. Indulge in a deep-tissue massage, a body scrub, and a facial at Centro Spa, the onsite spa. The on-site Mediterranean cuisine restaurant, Ristorante Al Serpiano, offers breakfast, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with a playground and a library.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Comfort Single Room

A modern hotel room with a white chair, a small table, and a window with curtains.

Comfort Single Room

  • Garden view
  • 18 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Comfort Double Room, 2 Twin Beds

A modern hotel room with a large bed, bedside tables, a desk, and a chair.

Comfort Double Room, 2 Twin Beds

  • Garden view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room

A neatly made bed with a pillow, a bedside table with a lamp, and a small round table with a lamp.

Superior Double Room

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 Queen Bed, Mountain View

A hotel room with a large bed, a desk with a television, a small table with chairs, and a view of the outdoors through the window.

Deluxe Double Room, 1 Queen Bed, Mountain View

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Romantic Double Room, 1 Queen Bed, Mountain View

A hotel room with a large bed, a nightstand with a lamp, a chair, a table with a vase, and a view of the outdoors through sheer curtains.

Romantic Double Room, 1 Queen Bed, Mountain View

  • Mountain view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

DOUBLE DELUXE

  • Sleeps 4
  • Free WiFi

DOUBLE DELUXE QUEEN BED

  • Sleeps 4
  • Free WiFi

DOUBLE DELUXE MOUNTAIN VIEW

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Brusino Arsizio, Hotel Serpiano Panorama Retreat is in the mountains. Morcote Castle Estate Winery and Varese Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Swissminiatur and La Piazzetta. Il Giardino della Valle and Sacro Monte Funicular are also worth visiting. Explore all the area has to offer with hiking/biking trails and mountain biking. Visit our Brusino Arsizio travel guide
Map
Via Serpiano, Serpiano, Brusino Arsizio, TI, 6867

What's nearby

  • A coastal city with a prominent mountain, a large body of water, and dense urban development.
    Lake Lugano
    21 min drive - 10.6 miles
  • A modern building with a green facade and the text "LAC Lugano Arte e Cultura" on its side.
    LAC Lugano Arte e Cultura
    33 min drive - 21.3 miles
  • A large, pink building with a green dome and a flagpole.
    Palazzo dei Congressi
    35 min drive - 22.4 miles
  • Monte San Giorgio
    2 min walk - 0.1 miles
  • Funicolare Monte Brè - Cassarate Station
    36 min drive - 23.0 miles

Getting around

  • Mendrisio Station
    15 min drive
  • Lugano (LUG-Agno)
    53 min drive

Restaurants

  • Caffé Vecchio Teatro
    29 min drive
  • Al Posto Giusto
    24 min drive
  • Albergo Svizzero
    19 min drive
  • Osteria La Palma
    23 min drive
  • Bar Lido
    20 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ristorante Al Serpiano

Things to do

  • Billiards/pool table
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,531 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 3 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 16 and up, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 16 and up
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed during January, February, March, November, and December.

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CHF 18 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 70.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 14 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 18 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is required for transportation to and from this property
Children under 14 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 14 years old are only allowed with adult supervision

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Frequently asked questions

Does Hotel Serpiano Panorama Retreat have a pool?

Yes, this property has an indoor pool.

Is Hotel Serpiano Panorama Retreat pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 18 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Serpiano Panorama Retreat?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Serpiano Panorama Retreat?

Check-out is at 11 AM.

Where is Hotel Serpiano Panorama Retreat located?

Situated in the mountains, this spa hotel is within 1 mi (2 km) of Monte San Giorgio and Lake Lugano. Mount San Giorgio is 1.8 mi (2.9 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Serpiano Panorama Retreat Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Location

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 99 out of 253 reviews
Rating 8 - Good. 118 out of 253 reviews
Rating 6 - Okay. 26 out of 253 reviews
Rating 4 - Poor. 8 out of 253 reviews
Rating 2 - Terrible. 2 out of 253 reviews

Reviews

Verified review

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view from the restaurant. Well worth visiting on a family trip.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta INCREÍBLE súper limpio y el staff de primera, tuvimos que salir temprano por un tour y no alcanzábamos al desayuno. Pues el staff nos preparó un desayuno para llevar DELICIOSO. Llegar si puede parecer difícil pero el mismo hotel nos recomendó un taxi para poder llegar seguros El mejor servicio al cliente que he visto en toda mi vida. De verdad mil gracias
Stayed 1 night in May 2026
Verified review

8/10 Good

Monique

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Très belle vue .je recommande
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prachtig uitzicht over het meer van Lugano

Mooi complex met alle comfort. Wij waren hier 1 nacht , voor de wandelaar en fietser perfect.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hôtel avec super vue sans recharge électrique

Hôtel super bien situé - très au calme avec une vue magique sur le lac. Toutefois pour les charges de voiture électrique, c’est une prise simple qui recharge en 4 - juste insupportable quand l’hôtel s’affiche avec recharge électrique
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Bona

Liked: Cleanliness, staff & service, property conditions & facilities
Super personal und wunderschöne Aussicht.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

renato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tornato dopo qualche anno, sempre piacevole soggionnarci, peccato solo la mancanza di aria condizionata in questi giorni di caldo infernale, ma certo non è il clima che si ha normalmente in montagna e quindi se ne capisce l'assenza
Stayed 2 nights in Aug 2024
Verified review

4/10 Poor

Jesper

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Behov av renovering

Ingen AC, outhärdligt varmt i rum och utrymmen. Spindelväv i rummen. Säkert bra hotell för 20 år sen men i desperat behov av renovering. Men bra utsikt och bra service!
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon petit séjour avec un bon service.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Thorsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Phantastischer Ausblick

Sehr freundlicher Empfang an der Rezeption. Tolles Team beim Abendessen. Wir hatten sehr viel Spaß mit dem aufmerksamen Personal. Das Team beim Frühstück bedarf Nachschulungen hinsichtlich Tische abräumen, Getränke und Essen Auffüllung sowie Freundlichkeit. Der Ausblick vom Hotel ist grandios, wenn nicht sogar einmalig.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Personal war sehr nett und der Pool war angenehm.
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Evelyne karin

Liked: Cleanliness, property conditions & facilities, room comfort

View, view, view

Sensationelle Aussicht. Immer wieder gerne.
Stayed 1 night in Oct 2022
Verified review

4/10 Poor

David

Disliked: Staff & service, room comfort

Séjour bof bof

Un hôtel qui se prend pour un hôtel 3 étoiles mais qui n’a rien d’un 3 étoiles : - pas de climatisation dans les chambres - lavabo bouché - Service de restauration très long - un bâtiment et décoration qui ont besoin d’être rafraîchis
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Shahzia

Liked: Staff & service
Disliked: Cleanliness
Café horrible, croissants dégelés, jus d’orange médiocre, pas d’œufs brouillés au petit dej. Chambre pleine de poussière! Pas de crème pour le corps. Personnel sympa et serviable.
Stayed 2 nights in Jun 2022
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une magnifique vue
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff and an amazing breakfast buffet. Clean and beautiful wellness area
Stayed 2 nights in May 2022
Verified review

10/10 Excellent

Cédric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent emplacement avec une vue sur la région de Lugano.
Stayed 5 nights in Oct 2021
Verified review

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Die Unterkunft isch schön gelegen wenn man mal dort ist. Die Strasse ist sehr eng und in schlechtem Zustand. Unterkunft ist sehr abgeschieden. Ideal zum erholen. Zustand des Hotel ist eher in die Jahre gekommen und daher den Preis nicht wert.
Stayed 3 nights in Sep 2021
Verified review

6/10 Okay

Vito

Liked: Cleanliness, staff & service
Das TV Gerät ging nicht richtig , die Spülung hat nicht richtig funktioniert das Essen war teuer , speziell der Wein war überrissen teuer. Das Panorama ist schön
Stayed 7 nights in Sep 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très accueillant très sympathique, qui parle plusieurs langue.
Stayed 3 nights in Jul 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mit herrlicher Aussicht über Luganersee. Gute Küche.
Stayed 2 nights in Jul 2021
Verified review

8/10 Good

Véronique

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Serpiano

Hotel super calme avec jolie spa .accueil sympathique. Par contre si la carte du restaurant était super bonne. Les serveurs était totalement inqualifier et devraient etre formé. Genre pas capable de nous réserver la table demander. Commande une bouteille de vin 🍷la pose sur la table sans dégustation .ne rapporte pas de pain .pour le petit-déjeuner c est les clients qui doivent.x aller mettre leur table eux même..chercher serviette et couverts. Pendant que les serveurs tournent sans savoi quoi faire. Parle anglais mais ne se donne mais pas la peine de parler en italien .service a revoir car déplorable. Vue le prix .je pense que le service doit êtres top.mieux servie au restaurant du téléphérique à 1kl a pieds
Stayed 2 nights in Jun 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr freundlich, sehr ruhig und schön, das einzigste was ein bisschen stört, fernseher mit sehr wenig sendern und alt, dä wäre was zu verbessern
Stayed 3 nights in Jun 2021
Verified review

8/10 Good

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Belle découverte ☺️

Super découverte hôtel dans les hauteurs avec une magnifique vue et terrasse Point de départ sur des belles randonnées et une télé cabine qui vous amène au bord du lac puis ont a traversé le lac avec le bateau et manger sur une belle terrasse Ont a passé 4 belles journée entre amis
Stayed 3 nights in May 2021
Verified review

8/10 Good

Dabbaghi

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel bien situé, très propre, personnelles accueillants, le Spa reste ☑ parcontre le restaurant de l'hôtel n'a rien avoir avec ce qu'on imagine par rapport les photos posté sur le site de l'hôtel, la carte très bref, les assiettes pas digne d'un restaurant.
Stayed 2 nights in Apr 2021