Ratings based on 2,632 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.1 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 19, 2024 on Expedia
They did not have any working hot water
by A verified traveler from Juneau
Posted Apr 18, 2024 on Expedia
Upon checking in, the front desk informed us there was no hot water for the whole building. I had another reservation later in the week and wanted to confirm if the problem would be fixed by then and couldn’t give me any answer.
by A verified traveler
Posted Apr 17, 2024 on Expedia
They had no hot water when I arrived there. They had tried to reach out to all of their clients but they must have not have been able to reach them all as I was not informed. I ended up canceling my reservation and got a room a few blocks down. It was unfortunate for them and I do understand. They did not charge me for my room.
by A verified traveler
Posted Apr 17, 2024 on Expedia
The room was decent and the staff was wonderful....but upon arriving we were told there was no hot water and there hadnt been any for 3 days. Also found the bathroom very poorly lit.
by A verified traveler from Brewster
Posted Apr 16, 2024 on Expedia
Very friendly and helpful staff.
by A verified traveler
Posted Apr 16, 2024 on Expedia
Location, location, location! Amazing staff when warmed up and engaged properly! Rooms are great but lobby needs a lot of TLC which we understand is on the way..The shuttle service can operate with more urgency. The hotel could be a 5 minutes walk from the terminal if not for the traffic and traffic lights. For such a short distance, Waiting for the shuttle was a bit painful but the drivers were very nice and helpful. I woudl stay there again aND AGAIN SINCE IT IS DEFINITELY VALUE FOR MONEY!!
by A verified traveler
Posted Apr 15, 2024 on Expedia
I was called last minute and told my stay was canceled due to no hot water. This left me with my money tied up and no where to stay. LaQuinta airport is a piece of trash
Comment from Hotel Management
Apr 18, 2024 by Hotel Management , Hotel Management
Dear Jennifer I'm truly sorry to hear about your experience, and I understand your frustration. It's certainly disappointing to have your stay canceled last minute, especially due to such an essential issue as hot water. We always strive to provide the best service possible, and I apologize that we fell short of your expectations on this occasion.
by A verified traveler
Posted Apr 15, 2024 on Expedia
All staff were very friendly. Airport shuttle drivers were nice and helpful.
Comment from Hotel Management
Apr 15, 2024 by Hotel Management , Hotel Management
Dear Terrie,Thank you so much for taking the time to share your positive feedback with us! We are delighted to hear that you had a pleasant experience with our staff and that you found our airport shuttle service to be friendly and helpful. At LaQuinta providing exceptional service and hospitality to our guests is our top priority, and we are thrilled to hear that we met your expectations in this regard. Your kind words will be shared with our entire team, including our shuttle drivers, to recognize their efforts and dedication. We truly appreciate your patronage and your valuable feedback. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back in the future for another wonderful stay!
by A verified traveler
Posted Apr 14, 2024 on Expedia
Great location the only problem was the people at the front desk not so friendly, no hot water something happened with the boiler.
Comment from Hotel Management
Apr 15, 2024 by Hotel Management , Hotel Management
Dear Nickolas,Thank you for sharing your recent experience with us. We are delighted to hear that you found our hotel's location to be great. However, we are deeply sorry to learn about the issues you encountered during your stay. We sincerely apologize for any unfriendliness you experienced from our front desk team. Providing exceptional customer service is of utmost importance to us, and we regret if we did not meet your expectations in this regard. Rest assured, we will address this matter internally to ensure that all of our guests receive the warm and welcoming service they deserve. Furthermore, we apologize for the inconvenience caused by the lack of hot water due to the issue with the boiler. We understand the importance of having hot water available for our guests, and we are actively working to resolve this issue as quickly as possible. Your comfort and satisfaction are our top priorities, and we are committed to ensuring that similar incidents do not occur in the future. We appreciate your understanding and patience during this time. If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to contact us directly. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.
by A verified traveler
Posted Apr 13, 2024 on Expedia
No hot water and notification was too late to change hotels. No offer of partial refund or anything to help the situation
Comment from Hotel Management
Apr 15, 2024 by Hotel Management , Hotel Management
Dear Elizabeth,Thank you for sharing your recent experience with us, and please accept our sincerest apologies for the inconvenience you encountered during your stay. We deeply regret that the notification about the lack of hot water came too late for you to make alternative arrangements.We understand the frustration and inconvenience this caused, and we genuinely apologize for any discomfort you experienced as a result. Providing a comfortable and seamless experience for our guests is our top priority, and we are disappointed that we did not meet your expectations in this instance.Please reach out to us directly so that we can further discuss your experience and work towards a resolution that meets your satisfaction. We appreciate your understanding and patience and hope to have the opportunity to make amends and regain your trust in the future.