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Alpenpalace Luxury Hideaway & Spa Retreat

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Front of property - evening/night - Alpenpalace Luxury Hideaway & Spa Retreat (Valle Aurina)
Garden - Alpenpalace Luxury Hideaway & Spa Retreat (Valle Aurina)
Free buffet breakfast - Alpenpalace Luxury Hideaway & Spa Retreat (Valle Aurina)
3 indoor pools - Alpenpalace Luxury Hideaway & Spa Retreat (Valle Aurina)
3 indoor pools - Alpenpalace Luxury Hideaway & Spa Retreat (Valle Aurina)
Luxury
5.0 star property
9.6

Exceptional

Mountain hideaway with spa retreat

Alpine tranquility defines this mountain retreat with creative seven-course dinners paired from an extensive wine collection. Indoor pools and a unique sauna area offer relaxation. Attentive staff serve breakfast specialties and afternoon cake buffets amid peaceful surroundings.

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included

Room options

View all photos for Double Room (Asia)

Double Room (Asia) | Premium bedding, down comforters, minibar, in-room safe

Double Room (Asia)

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Double Room (Country Life)

Double Room (Country Life) | Premium bedding, down comforters, minibar, in-room safe

Double Room (Country Life)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Double Room (Palace)

Double Room (Palace) | Premium bedding, down comforters, minibar, in-room safe

Double Room (Palace)

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Double Room (Romanticism)

Double Room (Romanticism) | Premium bedding, down comforters, minibar, in-room safe

Double Room (Romanticism)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Belvedere)

Junior Suite (Belvedere) | Premium bedding, down comforters, minibar, in-room safe

Junior Suite (Belvedere)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Suite

Premier Suite | Premium bedding, down comforters, minibar, in-room safe

Premier Suite

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Single Room

Single Room | Premium bedding, down comforters, minibar, in-room safe

Single Room

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite (Alpenpalace)

Suite (Alpenpalace) | Premium bedding, down comforters, minibar, in-room safe

Suite (Alpenpalace)

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Jardin)

Suite (Jardin) | Premium bedding, down comforters, minibar, in-room safe

Suite (Jardin)

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Naturell)

Suite (Naturell) | Premium bedding, down comforters, minibar, in-room safe

Suite (Naturell)

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Private Spa)

Suite (Private Spa) | Living room | Flat-screen TV, DVD player

Suite (Private Spa)

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Residence)

Suite (Residence) | Premium bedding, down comforters, minibar, in-room safe

Suite (Residence)

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Valle Aurina, Alpenpalace Luxury Hideaway & Spa Retreat is in a rural area and in the mountains. Speikboden Ski Area and Klausberg Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Valli di Tures e Aurina and Riva Waterfalls. Castle Tures is another place to visit that comes recommended. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and snowmobiling. Visit our Valle Aurina travel guide
Map
Via Gisse 32, Valle Aurina, BZ, 39030

What's nearby

  • Maranatha Folk Art & Nativity Museum
    5 min drive - 1.3 miles
  • Speikboden Ski Area
    8 min drive - 3.0 miles
  • Speikboden Gondola
    8 min drive - 3.0 miles
  • Castle Tures
    10 min drive - 3.9 miles
  • Klausberg Ski Area
    14 min drive - 4.2 miles

Getting around

  • San Lorenzo Station
    26 min drive
  • Kranebitten Airport (INN)
    148 min drive

Restaurants

  • Alpin & Spa Resort Schwarzenstein in Südtirol
    20 min walk
  • Kristallalm
    21 min drive
  • Restaurant Bergstation Speikboden
    46 min drive
  • Pizzeria Edelweiss
    13 min walk
  • Moaregg Hitte
    22 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge) on request
  • Free train station pick-up shuttle
  • Ski shuttle nearby
  • Free self parking on site
  • Covered valet parking on site (EUR 15 per day)
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Restaurants on site

  • Alpenpalace
  • Aurea Vallis

Things to do

  • 3 indoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Helicopter/airplane tours
  • Hiking/biking trails
  • Hot tub
  • Library
  • Mountain biking
  • Pilates classes
  • Sauna
  • Shopping
  • Ski storage
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 indoor pools
  • Arcade/game room
  • Children's pool
  • Crib (surcharge)
  • DVD player
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 35.00 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 1 can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for EUR 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.40 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered valet parking fee: EUR 15 per day
  • Pet fee: EUR 35.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number IT021108A1HN52CBBR

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Does Alpenpalace Luxury Hideaway & Spa Retreat have a pool?

Yes, this property has 3 Indoor pools and a children's pool.

Is Alpenpalace Luxury Hideaway & Spa Retreat pet-friendly?

Yes, this hotel allows pets (limit 1 total). There's a fee of EUR 35.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Alpenpalace Luxury Hideaway & Spa Retreat?

Check-in start time: 2 PM; Check-in end time: 11 PM.

What time is check-out at Alpenpalace Luxury Hideaway & Spa Retreat?

Check-out is at 11 AM.

Does Alpenpalace Luxury Hideaway & Spa Retreat provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Alpenpalace Luxury Hideaway & Spa Retreat located?

This family-friendly Valle Aurina hotel is located in the mountains, 2.5 mi (4 km) from Speikboden Ski Area, and within 6 mi (10 km) of Klausberg Ski Area and Castle Tures. Valli di Tures e Aurina and Riva Waterfalls are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Alpenpalace Luxury Hideaway & Spa Retreat Reviews

9.6

Exceptional

9.8

Cleanliness

9.0

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 55 out of 71 reviews
Rating 8 - Good. 14 out of 71 reviews
Rating 6 - Okay. 2 out of 71 reviews
Rating 4 - Poor. 0 out of 71 reviews
Rating 2 - Terrible. 0 out of 71 reviews

Reviews

Verified

6/10 Okay

Trine søndergaard

Liked: Room comfort
Disliked: Staff & service
Hotel in full 4 star Restaurant: food and staff -> 3 star Wellness -> 5 star We will not come back Jorgen, Hou/Dennark
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sensationelles Erlebnis! Absolute Empfehlung!
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Ausgangslage für Wanderung. SPA Bereich Ausreichend. Essen gut, Buffet überschaubar.
Stayed 7 nights in Oct 2024
Verified

8/10 Good

daniele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Silenziosa. Ottima spa. Ottima cucina. Servizi da migliorare
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Herwig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr ruhig - zum Ausspannen geeignet. Alles sehr sauber. Hervorragendes Speisenangebot (Frühstück in Buffetform und frisch zubereitete Eigerichte, Frisch gepresste Säfte, Obst ohne Ende, Kuchen-/Obst-Buffet am Nachmittag, abwechslungsreiche und kreative 7-gängige Abendmenüs im Rahmen der Halbpension, gewaltige Weinauswahl mit geschultem Personal), einzigartige Pool- und Saunalandschaft, sehr gute Massagen,....
Stayed 14 nights in Jul 2023
Verified

10/10 Excellent

Carsten nøddebo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastik ophold

Service, spa faciliteter, morgenmad og aften menu i absolut topklasse. Dyrt men god value for money.
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel 5 stelle meritate

Super eccellente relax, hotel a 5 stelle meritatissime in tutto, dalla Spa, al ristorante, il comfort delle camere, la pulizia, la gentilezza. Ovviamente al costo di un 5 stelle.
Stayed 2 nights in Feb 2022
Verified

10/10 Excellent

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ski WE

Immer wieder gerne ein WE zum Ski fahren. Hotel liegt zwischen den kleonen aber feinen Skigebieten Klausberg und Speikboden. Sehr gutes Essen, Frühstück und Abendessen. Sehr freundliches und zuvorkommendes Personal.
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale gentilissimo, servizio impeccabile, ottimo cibo e strutture pulitissime.
Stayed 8 nights in Sep 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Property all around
Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Accoglienza stupenda, ci siamo sentiti a casa!
Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un gioiello nella Valle

Attenzione al cliente elevata. Stanza grande e pulita. Colazione, spuntino e cena sempre ai massimi livelli. SPA grande con diverse saune e piscina riscaldata. Forse il personale dovrebbe spiegare di più le caratteristiche della stanza perchè è molto tecnologica. Per il resto tutto impeccabile.
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Since 10 years very high quality

We are going now there for 10 years and every year we have had an amazing experience. The staff is very friendly and the included half board was terrific.
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura e' molto bella, elegante e tenuta molto bene.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Come a casa

Sempre bello
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel molto bello con servizi eccellenti; personale disponibile ed altamente professionale. Spa all'altezza delle 5 stelle.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Winter-Entspannung PUR...

Tolle Entspannung in malerischem Ambiente - schöner Wellness-Bereich (Sauna, Außen-Whirlpool) und intensive Massage.Anwendungen. Gehobene Weinkarte von Südtiroler Winzern, dazupassend für das nett angerichtete Abendessen - jeden Tag neu genießen. Lediglich die Intensität der Gewürze war sehr mild abgestimmt; wahrscheinlich um jeden Geschmack zu treffen. Uns wurde ein kostenloses Upgrade des Zimmers angeboten, was wir gerne angenommen haben. Die Sauberkeit ist hervorragend (2x täglich Zimmerreinigung!) und am Abend wird selbstverständlich das Bett aufgedeckt und das Zimmer abgedunkelt. Die Cocktails am Abend vor dem Kamin sind ebenso nicht zu verachten und ordnen sich preismäßig dem gehobenen Ambiente unter. Viele Freizeitmöglichkeiten im Winter (Skifahren, Langlaufen, Tourengehen, Pferdeschlitten, Rodeln, Winterwandern, etc.) in der näheren Umgebung - es wird einem nicht langweilig! Rundum gesagt: Ein erwarteter - der Hotelkategorie entsprechender - Kurzurlaub, der jedem gefallen wird, der etwas Besonderes in entspannter, ruhiger Umgebung sucht.
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Reto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Das BESTE Hotel im Ahrnthal

Das Alpenpalace ist für uns ganz einfach gesagt ein super Hotel von A - Z. Die Freundlichkeit des gesammten Personals ist sehr schwer zu toppen und viele Hotels könnten hier einiges lernen bezüglich Gastfreundschaft. Unsere Suite war seh geräumig und hatte alles was wir uns wünschten, ruhig, geräumig, schnelles Internet, Badeartikel und Kaffee/Tee Service und vieles mehr. Das Restaurant bat ein sehr reichhaltiges FrüstücksBuffet und es wurden auch Würstel, Omletten und andere Warme Speisen Frisch zubereitet! Das Abendessen in unserem Fall war im Angebot mit drin und es hat neben dem Salatbuffet, Käsebuffet, Kaltspeisenbuffet und Dessertbuffet, immer noch eine, Vorspeise, Hauptspeise (nach Wahl) dabei um das ganze abzurunden. Somit hatte man die wahl bis ab zu Sieben Gängen und kann sehr lange Schlemmen. Auch beeindruckend ist die Weinkarte welche sich sehen lassen kann. Neben vielen sehr guten einheimischen Weinen gab es ein sehr gut ausgewähltes Angebot an internationalen Weinen. Das Hotel bietet sehr viel Raum und Platz wo man sich entspannen kann. Die Runde Bar in mitten des hotels ist echt cool und ladet zum verweilen ein. Das Absolute highlight ist sicherlich das Wellness Angebot welches wir jedoch nicht besucht haben da es für uns sehr viel den ganzen Tag ausserhalb zu unternehmen gab(können wir daher nicht detailliert bewerten).
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

Kaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing spa

Amazing spa. Very nice heated outdoor pool and jakuzi with nice mountain views. High quality 5-7 course dinner with local specialties.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ein Luxus Hotel

alles hat schön gepasst, gerne mal wieder. Unvergessliche Momente dank sehr guter Küche und sehr freundlichem Personal
Stayed 7 nights in Dec 2017
Verified

10/10 Excellent

DARRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A week relax at AlpenPalace

The hotel is placed in a very good position in Valle Aurina, quite close to beautiful sky and promenade areas. Public transportation is very efficient. The hotel has very comfortable rooms and common spaces, with a beautiful garden, outdoor pool and indoor SPA facilities. The food is excellent, very taste and beautifully presented.
Stayed 6 nights in Sep 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

il top in Valle Aurina

spa spettacolare, cucina di livello ma anche ambiente familiare, veramente positivo.
Verified

10/10 Excellent

edo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Struttura molto bella con area sauna ben tenuta personale molto simpatico e professionale
Verified

10/10 Excellent

Emerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Alpen Palace

Everything was fantastic. The location, the Hotel, the staff, everything was really great. 5 star hotel with 5 star service. Beautiful rooms, amazing spa area with outdoor hot tub and pool, indoor pool with fabulous separate salt spa. Sauna, multiple steam baths. Food was truly spectacular, the chef Andreas and his team are very capable. Great choice of wines. Our waiter - Alex was knowledgable, helpful and offered just the right amount of involvement to our eveing dinner. After our daily Skiing, the afternoon tea of local cakes and preserves were amazing. A Great place, with great people, do not hesitate for 1 minute. Its a great hotel and lovely skiing area away from the bigger resorts. Thank you Colin for making our stay a really great one!
Verified

10/10 Excellent

Andrej und Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sehr angenehmes Hotel

Absolut hervorragend!!! Volle Weiterempfehlen!! Nettes Personal, sehr sauber! Essen sehr gut.