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Estancia San Juan

Property class: 3

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Photo gallery for Estancia San Juan

A rustic dining area with a stone wall, a fireplace, and a scenic view of a mountainous landscape. - Estancia San Juan (Sayausí)
A rustic interior with wooden beams, a chandelier, a bar area, and a large window. - Estancia San Juan (Sayausí)
A stone staircase with warm lighting, surrounded by lush greenery and a stone wall. - Estancia San Juan (Sayausí)
A rustic wooden building with a sign reading "Restaurant" and a small pond with rocks and plants in the foreground. - Estancia San Juan (Sayausí)
A rustic interior with stone walls, wooden furniture, and a table set for dining. - Estancia San Juan (Sayausí)
Consider a stay at Estancia San Juan and take advantage of free continental breakfast, a rooftop terrace, and a garden. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a restaurant are available to all guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Housekeeping

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room

A bedroom with two beds, wooden wardrobe, stone walls, and a small table with a lamp.

Deluxe Double Room

  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Double Room

A room with two beds, wooden flooring, stone walls, a wooden wardrobe, and a bathroom with a mirror and sink.

Deluxe Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

A rustic interior with a stone wall, a fireplace, a sofa, and a wooden coffee table.

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 3 Large Twin Bunk Beds and 1 Queen Bed

View all photos for Premium Room

A bedroom with a bed, a nightstand, a lamp, and a painting on the wall.

Premium Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

A room with a large bed, wooden walls, a stone fireplace, and a view of mountains.

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Sayausí, Estancia San Juan is in the mountains and on a river. Museum of Modern Art and Museum of Extreme Art are cultural highlights, and travelers looking to shop may want to visit Plaza Rotary Market and Mall del Rio. University of Cuenca's Orchid Garden and Cuenca Municipal Planetarium are also worth visiting. Visit our Sayausí travel guide
Map
Vía Las Cajas Km 22 y Medio, Sayausí, Azuay, 010202

What's nearby

  • Two illuminated church domes with cross-topped spires, set against a mountainous backdrop.
    Calderon Park
    60 min drive - 18.1 miles
  • El Cajas National Park
    12 min drive - 6.6 miles
  • San Sebastian Plaza
    56 min drive - 17.6 miles
  • University of Cuenca's Orchid Garden
    57 min drive - 17.9 miles
  • Convent of the Assumption
    60 min drive - 18.1 miles

Getting around

  • 14n - Antonio Borrero Station
    42 min drive
  • Cuenca (CUE-Mariscal Lamar)
    51 min drive

Restaurants

  • Parador de la Montaña
    13 min walk
  • Las Cuevas Restaurante
    2 min drive
  • Chocolate con Bizcochos Calientes
    20 min drive
  • Restaurant Ollas Del Cajas
    11 min walk
  • Restaurante La Fuente
    19 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 9:00 AM to 11:00 AM
  • A restaurant

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a lake
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 19 on-site accessible parking spaces
  • Accessible bathtub
  • Doorbell and phone notification
  • Front entrance ramp
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Heated bathroom floor
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV

Food and drink

  • Minibar

More

  • Fireplace
  • Heating
  • Individual furnishings
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system

We should mention

This property does not have elevators

Frequently asked questions

Is Estancia San Juan pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Estancia San Juan?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM.

What time is check-out at Estancia San Juan?

Check-out is at noon.

Where is Estancia San Juan located?

Situated on a river, this hotel is 5.6 mi (9.1 km) from El Cajas National Park and within 16 mi (25 km) of Museum of Modern Art and Museum of Extreme Art. Casa de los Arcos Art Museum and University of Cuenca's Orchid Garden are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Estancia San Juan Reviews

8.4

Very Good

8.8

Cleanliness

7.6

Amenities

8.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 17 out of 27 reviews
Rating 8 - Good. 3 out of 27 reviews
Rating 6 - Okay. 3 out of 27 reviews
Rating 4 - Poor. 2 out of 27 reviews
Rating 2 - Terrible. 2 out of 27 reviews

Reviews

Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities
Close to national park
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience :) my dog and family had a lot of fun and a relaxing time
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and the service was excellent. Even in cold weather the installations are prepared and they are very comfortable.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely beautiful, and the staff was very friendly and accommodating. They gave me an early check in, helped me get transportation, and let me leave me bag after checkout so that I could go hiking. The food was also excellent. I would highly recommend this place if you plan to visit El cajas.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took an impromptu trip to the Cajas and fell in love with this property. We had a big group of 5 and they accommodated us with ease. It was easy to book, beautiful property, quiet, and so much nature. The workers were so nice and helpful. So many amazing people working together to make this place run. We did on site fishing which was so fun for the kids. The restaurant was warm and welcoming and the food was great. The view was even better. This location is amazing and I highly recommend it. An easy 30 min cab drive from CUENCA.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my experience at Estancia San Juan. The parking area was a little challenging, because you have to go down a short hill to get to rooms and sadly our car wasn’t up to it so they allowed us to park on the top of the property. The Estancia faces a gorgeous mountain and that’s the first thing you see in the morning. It also has several green areas that you can walk to enjoy nature, and if you’re lucky enough, you can see how some of the staff milks the cows. The staff is extremely cordial and even though the government started to cut the electricity a few hours a day, they made sure that we were as comfortable as possible. We’re looking forward to our next visit. This place is perfect if you love nature more than the overcrowded “touristy” resorts.
Stayed 3 nights in Nov 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe it was Oct. or Nov. when we stayed here. Driving in at night, we called in advance and were advised a staff member would greet us and get us our room. We arrived 8:30 PM, and found the hotel parking area locked. It was dark and I left the car on the side of the road and knocked on the hotel door, no one was present. We tried calling to no avail, we honked the car horn and a staff member in an off premise residence came processed us in. Once processed in, the staff member returned to her home off premises. Hotel rooms are individual cabin types. We were alone on the premises, with are car locked in the parking area. This did not leave us feeling very safe. The cabin itself was nice and clean. I would rate the mattress as mildly comfortable. The cabin is Flintstone esque. The cabin shower included beautiful stone work. Our room had a fantastic view of the mountains and beautiful surrounding areas. At about 8:00 am, we greeted the arriving staff in the parking lot upon their arrival. They got the restaurant up and running in no time and breakfast was great. I would not stay here again given no staff on premises in the evenings, being essentially locked in at night etc.... (staff were great, helpful, informative when present).
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check-in and service staff. The dining services are great, and the room was Great. Definitely worth the visit. Will tell all my friends and family.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and room!. Maybe a bit of training would have helped with regards to the fire. I’ve never stated or kept a fire going so :). We went back in March so it was rainy and a bit cold. I would say it might be better going during the warmer months so you don’t have to worry about keeping the fire on :)
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was a peaceful place and very cozy
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay with our baby for our wedding annivwrsary. The staff was courteous. The room was comfortable and clean and we enjoyed the surrounding nature.
Stayed 2 nights in Apr 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
check in took over 20 mins, waiting for the staff to show us our room. There was no cable, no heated floora as advertised, not enough towells and the restaurant closes at 530pm. On top of that, when we tried to leave the property, we had to call several times and around 30 mins until finally someone came to open. Worst experience and service ever. Have never experienced something like this.
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
El cuarto tenía un olor a cañería sucia Empezaron trabajos de arreglo sábado 8 am y hacieno mucho ruido
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación tenía un fuerte olor a humedad y en ocasiones a desagüe, …….de ahí el lugar me pareció un excelente sitio,la habitación tenía jacuzzi, doble calefacción, cobijas extra, la atención del personal siempre fue muy atenta… no sé si lo recomendaría, al menos no esa habitación
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, amenities
Tengan cuidado al reservar si quieren hospedarse en las habitaciones de piedra porque cuando llegué no me dieron esa habitación, a pesar que en las fotografías para hacer la reservación aparecen fotos de esas habitaciones. La administradora de manera antipática supo decirme que todo era culpa de esta plataforma y que no me iba a dar la habitación que originalmente se ven en las fotos por lo que me sentí estafada. Me dieron una habitación que era una choza de madera pequeñita la cual al día siguiente entregué a pesar de de haber pagado las 2 noches lo único que quería era salir de allí. El Desayuno un desastre, los huevos me los dieron hirviendo y sin pelar, cosa que te toca pelarlos y quemarte los dedos. No volvería nunca.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Stayed 1 night in May 2026
Verified review

8/10 Good

Stayed 1 night in May 2026
Verified review

10/10 Excellent

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verified review

10/10 Excellent

Stayed 2 nights in Dec 2023