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Hotel Nord Otaru

Property class: 4

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Photo gallery for Hotel Nord Otaru

A large, multi-story hotel with a prominent dome and arched windows, located at a city intersection. - Hotel Nord Otaru (Otaru)
A hotel room with two beds, a sofa, a TV, and a desk. - Hotel Nord Otaru (Otaru)
A bar area with a curved ceiling, large windows, and a city view. - Hotel Nord Otaru (Otaru)
A breakfast table with various dishes and drinks, a view of a brick building, and a canal in the background. - Hotel Nord Otaru (Otaru)
A modern restaurant with high ceilings, large windows, and a variety of seating options. - Hotel Nord Otaru (Otaru)
Located close to Otaru Canal and Otaru Music Box Museum, Hotel Nord Otaru provides a garden, laundry facilities, and a bar. The on-site restaurant, sizzle, offers breakfast and lunch. Stay connected with free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Superior Twin Room

In-room safe, desk, iron/ironing board (on request), WiFi (free)

Superior Twin Room

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Grande Japanese Western Style Room

In-room safe, desk, iron/ironing board (on request), WiFi (free)

Grande Japanese Western Style Room

  • Sleeps 6
  • 2 Twin Beds and 4 Twin Futons

View all photos for Grande Family Room

In-room safe, desk, iron/ironing board (on request), WiFi (free)

Grande Family Room

  • Sleeps 5
  • 2 Twin Sofa Beds and 3 Twin Beds

View all photos for Standard Queen Room, Non Smoking

A hotel room with a large bed, a desk with a TV, two chairs, a nightstand with a lamp, and a window with a view of a cityscape.

Standard Queen Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

A hotel room with two beds, a desk with a TV, a chair, and a window with curtains.

Standard Twin Room, Non Smoking

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Triple Room, Non Smoking

A hotel room with two beds, a desk, a chair, and a television.

Standard Triple Room, Non Smoking

8.8 out of 10
Excellent
(18 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Non Smoking

A hotel room with two beds, a sofa, a desk with a TV, and a window with curtains.

Twin Room, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Canal view
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Twin Room, Non Smoking

A hotel room with two beds, a desk with a TV, a small table, and a window with a view of the city.

Superior Twin Room, Non Smoking

8.4 out of 10
Very good
(26 reviews)
  • Canal view
  • 1 bedroom
  • Sleeps 7
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Family Suite, Non Smoking, Canal View

A hotel room with a large bed, a sofa, a desk, and a view of the city.

Family Suite, Non Smoking, Canal View

9.8 out of 10
Exceptional
(6 reviews)
  • Canal view
  • 57 sq m
  • 1 bedroom
  • Sleeps 9
  • 3 Twin Beds and 2 Twin Sofa Beds

View all photos for Grand Twin Room, Non Smoking, Canal View

A hotel room with a large bed, a desk, and a view of the city.

Grand Twin Room, Non Smoking, Canal View

9.0 out of 10
Wonderful
(4 reviews)
  • Canal view
  • 57 sq m
  • 1 bedroom
  • Sleeps 11
  • 2 Twin Beds and 4 Twin Futons

View all photos for Comfort Double Room, Non Smoking

A hotel room with a bed, bedside table, chair, and a small round table.

Comfort Double Room, Non Smoking

  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed

View all photos for Junior Suite, Non Smoking

A hotel room with a bed, two sofas, a TV, and a large window with curtains.

Junior Suite, Non Smoking

8.4 out of 10
Very good
(8 reviews)
  • Mountain view
  • 39 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Twin Room, Non Smoking, River View

A hotel room with four single beds, a flat-screen TV, a large window with curtains, and a carpeted floor.

Executive Twin Room, Non Smoking, River View

10.0 out of 10
Exceptional
(2 reviews)
  • Canal view
  • 57 sq m
  • 1 bedroom
  • Sleeps 9
  • 2 Twin Beds and 3 Twin Sofa Beds

View all photos for Junior Suite, Non Smoking (Eco Plan - No Cleaning Service)

A hotel room with a bed, two sofas, a TV, and a large window with curtains.

Junior Suite, Non Smoking (Eco Plan - No Cleaning Service)

  • Mountain view
  • 39 sq m
  • 1 bedroom
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Comfort Double Room, Non Smoking, Eco Plan - No Cleaning Service

A hotel room with a bed, bedside table, chair, and a small round table.

Comfort Double Room, Non Smoking, Eco Plan - No Cleaning Service

  • City view
  • 15 sq m
  • Sleeps 3
  • 1 Large Twin Bed

View all photos for Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

A hotel room with two beds, a sofa, a desk with a TV, and a window with curtains.

Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

  • Canal view
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Executive Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

A hotel room with four single beds, a flat-screen TV, a large window with curtains, and a carpeted floor.

Executive Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

  • Canal view
  • 57 sq m
  • 1 bedroom
  • Sleeps 9
  • 2 Twin Beds and 3 Twin Sofa Beds

View all photos for Family Suite, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

A hotel room with a large bed, a sofa, a desk, and a view of the city.

Family Suite, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

  • Canal view
  • 57 sq m
  • 1 bedroom
  • Sleeps 9
  • 3 Twin Beds and 2 Twin Sofa Beds

View all photos for Standard Queen Room, Non Smoking, Eco Plan - No Cleaning Service

A hotel room with a large bed, a desk with a TV, two chairs, a nightstand with a lamp, and a window with a view of a cityscape.

Standard Queen Room, Non Smoking, Eco Plan - No Cleaning Service

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking (Eco Plan -No Cleaning Service)

A hotel room with two beds, a desk with a TV, a chair, and a window with curtains.

Standard Twin Room, Non Smoking (Eco Plan -No Cleaning Service)

8.0 out of 10
Very good
(1 review)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Triple Room, Non Smoking (Eco Plan - No Cleaning Service)

A hotel room with two beds, a desk, a chair, and a television.

Standard Triple Room, Non Smoking (Eco Plan - No Cleaning Service)

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Grand Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

A hotel room with a large bed, a desk, and a view of the city.

Grand Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

  • Canal view
  • 57 sq m
  • 1 bedroom
  • Sleeps 11
  • 2 Twin Beds and 4 Twin Futons

View all photos for Superior Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

A hotel room with two beds, a desk with a TV, a small table, and a window with a view of the city.

Superior Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

9.0 out of 10
Wonderful
(2 reviews)
  • Canal view
  • 30 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Twin Beds and 2 Twin Sofa Beds

About the neighborhood

Located in Otaru, Hotel Nord Otaru is in the historical district and on a river. Travelers looking for local activities can try Shin Nihonkai Ferry and Otaru Tenguyama Ropeway, while those looking to experience a bit of culture can stop by Otaru Music Box Museum. Don't miss out on a visit to Otaru Aquarium. Visit our Otaru travel guide
Map
1-4-16 Ironai, Otaru, Hokkaido, 047-0031

What's nearby

  • A snow-covered canal with reflections of lights, buildings, and a crowd of people.
    Otaru Canal
    1 min walk - 0.1 miles
  • A snowy street with various food stalls and a signboard advertising seafood, grilled meat, and curry.
    Sakaimachi Street
    5 min walk - 0.3 miles
  • A collection of antique gramophones and record players on a wooden table.
    Otaru Music Box Museum
    15 min walk - 0.8 miles
  • Rinyu Morning Market
    15 min walk - 0.8 miles
  • Shin Nihonkai Ferry
    4 min drive - 1.3 miles

Getting around

  • Otaru Station
    8 min walk
  • Teine Station
    21 min drive
  • New Chitose Intl. Airport (CTS)
    87 min drive

Restaurants

  • ルタオ
    2 min walk
  • コメダ珈琲店 小樽運河通り店
    3 min walk
  • おたる政寿司 ぜん庵
    3 min walk
  • 魚屋直営食堂 うろこ亭
    1 min walk
  • LeTao Canal Plaza
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (JPY 1,200 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 1,430 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • sizzle

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1996
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2530 for adults and JPY 1430 for children
  • Uncovered self parking fee: JPY 1200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hotel Nord Otaru pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for JPY 1200 per night.

What time is check-in at Hotel Nord Otaru?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Hotel Nord Otaru?

Check-out is at 11 AM.

Where is Hotel Nord Otaru located?

Situated in the historical district, this hotel is within 1 mi (2 km) of Otaru Canal and Otaru Music Box Museum. Shin Nihonkai Ferry and Otaru Tenguyama Ropeway are also within 3 mi (5 km). Otaru Station is 8 minutes by foot and Minami-Otaru Station is 21 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Nord Otaru Reviews

8.8

Excellent

8.8

Cleanliness

9.0

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 531 out of 1002 reviews
Rating 8 - Good. 348 out of 1002 reviews
Rating 6 - Okay. 83 out of 1002 reviews
Rating 4 - Poor. 23 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a very convenient location and our room had a lovely view of the canal. The bed was comfy and it was quiet at night making it perfect for sleeping. The staff at the front desk were friendly and helpful and gave us a great recommendation for dinner. The apple juice and coffee in the lobby were nice extras.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Monchaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The location is great, and the service is excellent.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Ally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price, location and services.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Meng Hong

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very courteous and attentive staff, excellent location.
Stayed 6 nights in Nov 2025
Verified review

8/10 Good

Joon Fui

Liked: Cleanliness, staff & service, amenities
The accommodation boasts a spectacular view, with the Otaru Canal just outside the window - becoming even more mesmerising when blanketed in snow. A variety of nearby restaurants are within easy walking distance, adding to its convenience. It also offers great value, especially considering it comfortably accommodates a family of five.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Zhu Liang Jireh

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very courteous. Room was spacious and clean.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Josh

Liked: Cleanliness
Clean and good breakfast
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Wendi

Great breakfast, lovely views. I’d have given it 5 stars but the air conditioning was a bit
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms and great location
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

WONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy parking. Nice staff and clean room.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Christina

Staffs are very nice and I liked breakfast buffet. But rooms are very outdated.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and helpful staff
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff helpfull when needed. The breakfast buffet was good. However, the buffet never changed dependant on the day.
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location location location

Convenient location, walking distance to most of an attraction rooms are decent size and clean. Staff are friendly and parking is right in the hotel with fee
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Leon Tee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking the Otaru river. Walking distance from JR Station. Nice and spacious room for family.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views

The view from the window was fantastic with unblocked view of the canal.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay - out very spacious and comfortable home away from home. Everything from check in with welcoming attentive reception staff to other staff, the view from the room, the location, the ambiance/ decor - this hotel is recommended. The only negative - no coffee provided in the room or at reception.
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Ting kwok Joseph

Liked: Staff & service

Good

Service is good, good communication, staff can speak English
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Zhaonan

Liked: Cleanliness, staff & service
The hotel is a bit old. But its location is very good. I like its breakfast best.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

William

Disliked: Amenities, property conditions & facilities
Hotel Nord Otaru is located across the street from the canal. It has a good view of the canal, but the ocean view is far away and unimpressive. The rooms are dated. Our shower room smelled like mildew and there was some visible mold on the ceiling. The room size is larger than typical for Japan. The breakfast buffet was mediocre but convenient. The Hokkaido ramen was good. The bar upstairs had a nice ambiance but they were out of several types of alcohol and their signature cocktail. It’s about an 11 minute walk to Otaru Station and about 28 minutes to the Mount Tengu Ropeway.
Bar food and drinks
Breakfast buffet
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Felicity

Liked: Staff & service, amenities
Disliked: Cleanliness
Great location next to canal. Room was dated and there were spots that weren't that clean, grout coming off the bathroom and debris behind the toilet seat...
Stayed 2 nights in Feb 2025
Verified review

6/10 Okay

MIN FERN

Liked: Cleanliness, staff & service
Right in front of canal. Walking distance to Lawson, main shopping street. Walkable to Otaru Station
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Stayed in an Eco room - god for short stay of 1-2 nights not so good for longer stay. Toilet not clean after 2 days smelled :(. Trash cans are not segregated no meaning to eco! Room gets too hot and windows cannot be opened. Location of hotel is good.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so helpful from the minute we checked in. We were early but they had the room ready for us and it was a huge wonderful room with spacious bathrooms and a quiet place. The decor and interior are rather dated and unremarkable, but it is kept very clean and neat. It's as if you've stepped into a time machine back to the 60's. But, that's not necessarily the worst thing. Everything seems to slow down and people take time to do their jobs with care and oride. We loved it!! The breakfast was fresh, delicious, and amazing variety of japanese and western breakfast items. Everything was so fresh and so well prepared with plenty of Hokkaido specialty items. Just skip the oddly dry roast pumpkin and overcooked sticky corn (fresh corn only needs 3 mins in boiling water). The location is excellent and it's a small town so easy to walk to see sights. This place is well worth going to! Everyone had a positive and caring manner to them. It was truly a refreshing experience!!
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

joshua

Liked: Cleanliness, staff & service, property conditions & facilities
We did not get the breakfast option, or use the parking. This was a 1 night stay. We had a single bed. Toilet was in its own room. Shower room was nice and big. We could shower and then use the bath. The bed was rock hard, but all Japanese beds are. This was about a 5 min walk from the main train station. You could see the bay from our room. They have a bar on the roof, with a good view of sunsets or sunrises. The drinks are good and not too over priced, food options are slim. There is a small seafood market a short walk away. A small group of izakaya's a couple of blocks down the canal. Train ride from sapporo has some good views. Views are on the right side of the train. The hotel was probably great during its hayday. Now it is starting to feel dated. Not run down or used, just dated. Staff was friendly, the place was clean. Would we stay here again if we come back through Otaru? Probably. Just wish the beds were softer.
Stayed 1 night in Oct 2025