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Hotel Nord Otaru

4.0 star property
Riverfront hotel with a rooftop terrace and a 24-hour front desk

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Photo gallery for Hotel Nord Otaru

Exterior
Lobby
Bar (on property)
Front of property
Junior Suite, Non Smoking | 1 bedroom, premium bedding, down comforters, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Executive Room, Non Smoking, Canal View

1 bedroom, premium bedding, down comforters, in-room safe

Executive Room, Non Smoking, Canal View

Highlights

Air conditioning
Free rollaway/extra beds
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Separate bathtub and shower
  • 57 sq m
  • Canal view
  • Sleeps 9
  • 2 Twin Beds and 3 Twin Sofa Beds

View all photos for Superior Twin Room, Non Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Superior Twin Room, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Separate bathtub and shower
  • Canal view
  • Sleeps 7
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Family Suite, Non Smoking, Canal View

1 bedroom, premium bedding, down comforters, in-room safe

Family Suite, Non Smoking, Canal View

Highlights

Air conditioning
Free rollaway/extra beds
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Separate bathtub and shower
  • 57 sq m
  • Canal view
  • Sleeps 9
  • 3 Twin Beds and 2 Twin Sofa Beds

View all photos for Junior Suite, Non Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Junior Suite, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Separate bathtub and shower
  • 39 sq m
  • Mountain view
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Grand Twin Room, Non Smoking, Canal View

1 bedroom, premium bedding, down comforters, in-room safe

Grand Twin Room, Non Smoking, Canal View

Highlights

Air conditioning
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Separate bathtub and shower
Hair dryer
  • 57 sq m
  • Canal view
  • Sleeps 11
  • 2 Twin Beds and 4 Twin Futons

View all photos for Comfort Double Room, Non Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Comfort Double Room, Non Smoking

Highlights

Air conditioning
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Shower/tub combination
Hair dryer
  • 15 sq m
  • City view
  • Sleeps 3
  • 1 Large Twin Bed

View all photos for Executive Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

1 bedroom, premium bedding, down comforters, in-room safe

Executive Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Separate bathtub and shower
Private bathroom
  • 57 sq m
  • Canal view
  • Sleeps 9
  • 2 Twin Beds and 3 Twin Sofa Beds

View all photos for Twin Room, Accessible, Non Smoking (Eco Plan - No Cleaning Service)

1 bedroom, premium bedding, down comforters, in-room safe

Twin Room, Accessible, Non Smoking (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Separate bathtub and shower
Private bathroom
  • 30 sq m
  • Canal view
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Comfort Double Room, Non Smoking, Eco Plan - No Cleaning Service

1 bedroom, premium bedding, down comforters, in-room safe

Comfort Double Room, Non Smoking, Eco Plan - No Cleaning Service

Highlights

Air conditioning
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Shower/tub combination
Private bathroom
  • 15 sq m
  • City view
  • Sleeps 3
  • 1 Large Twin Bed

View all photos for Junior Suite, Non Smoking (Eco Plan - No Cleaning Service)

1 bedroom, premium bedding, down comforters, in-room safe

Junior Suite, Non Smoking (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Down duvet
Premium bedding
Separate bathtub and shower
Private bathroom
  • 39 sq m
  • Mountain view
  • Sleeps 7
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

1 bedroom, premium bedding, down comforters, in-room safe

Twin Room, Non Smoking (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Shower/tub combination
Private bathroom
  • 25 sq m
  • Mountain view
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Twin Room, Non Smoking (Type A, Eco Plan -No Cleaning Service)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Twin Room, Non Smoking (Type A, Eco Plan -No Cleaning Service)

Highlights

Air conditioning
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Shower/tub combination
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Queen Room, Non Smoking, Eco Plan - No Cleaning Service

1 bedroom, premium bedding, down comforters, in-room safe

Standard Queen Room, Non Smoking, Eco Plan - No Cleaning Service

Highlights

Air conditioning
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Separate bathtub and shower
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

1 bedroom, premium bedding, down comforters, in-room safe

Family Suite, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Refrigerator
LCD TV
Separate bedroom
Down duvet
Premium bedding
Separate bathtub and shower
Private bathroom
  • 57 sq m
  • Canal view
  • Sleeps 9
  • 3 Twin Beds and 2 Twin Sofa Beds

View all photos for Standard Queen Roon, Non Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Standard Queen Roon, Non Smoking

Highlights

Air conditioning
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Separate bathtub and shower
Hair dryer
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking (Type A)

1 bedroom, premium bedding, down comforters, in-room safe

Standard Twin Room, Non Smoking (Type A)

Highlights

Air conditioning
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Shower/tub combination
Hair dryer
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

View from room

Superior Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Free rollaway/extra beds
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Separate bathtub and shower
  • 30 sq m
  • Canal view
  • Sleeps 7
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Grand Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

1 bedroom, premium bedding, down comforters, in-room safe

Grand Twin Room, Non Smoking, Canal View (Eco Plan - No Cleaning Service)

Highlights

Air conditioning
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Separate bathtub and shower
Private bathroom
  • 57 sq m
  • Canal view
  • Sleeps 11
  • 2 Twin Beds and 4 Twin Futons

View all photos for Twin Room, Non Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Twin Room, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Shower/tub combination
  • 25 sq m
  • Mountain view
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Accessible, Non Smoking

1 bedroom, premium bedding, down comforters, in-room safe

Twin Room, Accessible, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Refrigerator
LCD TV
Premium bedding
Down duvet
Separate bedroom
Separate bathtub and shower
  • 30 sq m
  • Canal view
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Triple Room

1 bedroom, premium bedding, down comforters, in-room safe

Standard Triple Room

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard queen Room

1 bedroom, premium bedding, down comforters, in-room safe

Standard queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

1 bedroom, premium bedding, down comforters, in-room safe

Junior Suite

  • Sleeps 4
  • 1 Twin Sofa Bed and 3 Twin Beds

View all photos for Superior Twin Room

1 bedroom, premium bedding, down comforters, in-room safe

Superior Twin Room

  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Standard Twin Room

1 bedroom, premium bedding, down comforters, in-room safe

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room

1 bedroom, premium bedding, down comforters, in-room safe

Comfort Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive River Twin

1 bedroom, premium bedding, down comforters, in-room safe

Executive River Twin

  • Sleeps 5
  • 2 Twin Beds and 3 Twin Sofa Beds

View all photos for Grande Family Room

1 bedroom, premium bedding, down comforters, in-room safe

Grande Family Room

  • Sleeps 5
  • 2 Twin Sofa Beds and 3 Twin Beds

View all photos for Accessible Room

1 bedroom, premium bedding, down comforters, in-room safe

Accessible Room

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Grande Japanese Western Style Room

1 bedroom, premium bedding, down comforters, in-room safe

Grande Japanese Western Style Room

  • Sleeps 6
  • 2 Twin Beds and 4 Twin Futons

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About the neighborhood

Map
1-4-16 Ironai, Otaru, Hokkaido, 047-0031

What's nearby

  • Otaru Canal - 1 min walk - 0.0 miles
  • Otaru Music Box Museum - 15 min walk - 0.8 miles
  • Shin Nihonkai Ferry - 2 min drive - 1.3 miles
  • Otaru Tenguyama Ropeway - 4 min drive - 2.4 miles
  • Otaru Aquarium - 6 min drive - 3.2 miles

Getting around

  • Otaru Station - 9 min walk
  • Inaho Station - 20 min drive
  • New Chitose Intl. Airport (CTS) - 77 min drive

Restaurants

  • ‪小樽ビール 小樽倉庫No.1 - ‬3 min walk
  • ‪おたる政寿司 ぜん庵 - ‬3 min walk
  • ‪澤崎水産海鮮食堂 - ‬3 min walk
  • ‪麻ほろ - ‬5 min walk
  • ‪ISO - ‬3 min walk

About this property

Hotel Nord Otaru

Upscale hotel near Otaru Canal
Located close to Otaru Music Box Museum and Shin Nihonkai Ferry, Hotel Nord Otaru provides a rooftop terrace, a garden, and laundry facilities. The on-site restaurant, sizzle, offers breakfast and lunch. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • A front-desk safe, an elevator, and 1 meeting room
  • A banquet hall, smoke-free premises, and a vending machine
  • Guest reviews say great things about the helpful staff and location
Room features
All 98 rooms include comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Bidets, free toiletries, and hair dryers
  • Refrigerators, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (JPY 1,200 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 1,430 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • sizzle

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • On a river
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1996
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast service will begin at 6:30 AM from July 2-October 1, 2025.
Due to a local event, traffic restrictions will be in place in the area surrounding the property from July 25-27, 2025. During this time, parking is available on a first-come, first-served basis. Parking reservations are not accepted.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2530 for adults and JPY 1430 for children
  • Uncovered self parking fee: JPY 1200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Nord Otaru
Nord Otaru
Nord Otaru Hotel
Otaru Nord Hotel
Hotel Nord Otaru Hokkaido
Hotel Nord Otaru Hotel
Hotel Nord Otaru Otaru
Hotel Nord Otaru Hotel Otaru

Frequently asked questions

Is Hotel Nord Otaru pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Nord Otaru?

Self parking is available for JPY 1200 per night.

What time is check-in at Hotel Nord Otaru?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Hotel Nord Otaru?

Check-out is at 11 AM.

Where is Hotel Nord Otaru located?

Situated in the historical district, this hotel is within 1 mi (2 km) of Otaru Canal and Otaru Music Box Museum. Shin Nihonkai Ferry and Otaru Tenguyama Ropeway are also within 3 mi (5 km). Otaru Station is 9 minutes by foot and Minami-Otaru Station is 22 minutes.

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Hotel Nord Otaru Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 518 out of 1000 reviews
Rating 8 - Good. 365 out of 1000 reviews
Rating 6 - Okay. 81 out of 1000 reviews
Rating 4 - Poor. 23 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location and great staff.
Stayed 4 nights in May 2025

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms and great location
Stayed 1 night in Mar 2025

10/10 Excellent

WONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy parking. Nice staff and clean room.
Stayed 1 night in Feb 2025

8/10 Good

Rebekkah

Liked: Cleanliness, staff & service, property conditions & facilities
The property worked for our vacation need. It was easy to access and enjoy the surrounding areas.
Stayed 7 nights in Feb 2025

10/10 Excellent

Hung Pan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Silent with snow view from the room …. Will visit again
Stayed 1 night in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient and helpful staff
Stayed 2 nights in Feb 2025

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay - out very spacious and comfortable home away from home. Everything from check in with welcoming attentive reception staff to other staff, the view from the room, the location, the ambiance/ decor - this hotel is recommended. The only negative - no coffee provided in the room or at reception.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kai Seong Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just 5 to 8 minutes walk from Otaru Station.
Stayed 2 nights in Jan 2025

8/10 Good

Zhaonan

Liked: Cleanliness, staff & service
The hotel is a bit old. But its location is very good. I like its breakfast best.
Stayed 1 night in Feb 2025

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly and helpful staff, and easy to get around.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views

The view from the window was fantastic with unblocked view of the canal.
Stayed 2 nights in Dec 2024

10/10 Excellent

Leon Tee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking the Otaru river. Walking distance from JR Station. Nice and spacious room for family.
Stayed 1 night in Dec 2024

6/10 Okay

Felicity

Liked: Staff & service, amenities
Disliked: Cleanliness
Great location next to canal. Room was dated and there were spots that weren't that clean, grout coming off the bathroom and debris behind the toilet seat...
Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness
Polite and efficient
Stayed 5 nights in Feb 2025

10/10 Excellent

herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location location location

Convenient location, walking distance to most of an attraction rooms are decent size and clean. Staff are friendly and parking is right in the hotel with fee
Stayed 1 night in Jun 2024

8/10 Good

Hoi Lam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and convenient for shopping
Stayed 2 nights in Jul 2024

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from staff. Near to Otaru canal.
Stayed 1 night in Jun 2024

6/10 Okay

MIN FERN

Liked: Cleanliness, staff & service
Right in front of canal. Walking distance to Lawson, main shopping street. Walkable to Otaru Station
Stayed 2 nights in Sep 2024

8/10 Good

WING KWONG

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2024

8/10 Good

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Stayed in an Eco room - god for short stay of 1-2 nights not so good for longer stay. Toilet not clean after 2 days smelled :(. Trash cans are not segregated no meaning to eco! Room gets too hot and windows cannot be opened. Location of hotel is good.
Stayed 3 nights in Jan 2025

4/10 Poor

Chungsik

Disliked: Property conditions & facilities
I was disappointed on the service of the hotel. They were willing to charge extra money when guest asks something. They tried to charge for one hour late check out which is normally understood in most of the hotel. Bed was too old to comfortable sleep comparing to the price.
Stayed 1 night in Feb 2025

8/10 Good

Hongxin Randal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just next to the canal and the brewery is a plus, but it’s a little far from the Sakaimachi shopping street. Rooms are normal but clean, hotel staff is friendly. Carpark is a little unexpected, using a parking conveyor lift but staff are on hand to guide you through the process
Stayed 1 night in May 2024

8/10 Good

CHI WAH

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a bit old but is clean. There is insufficient parking space, I arrived 4pm at the hotel and the parking space is already full.
Stayed 1 night in Jul 2024

10/10 Excellent

ying leung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

4/10 Poor

TIAN SUAN

Disliked: Property conditions & facilities
Super small for 2 persons. Toilet smells
Stayed 1 night in Feb 2024