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HOTEL NEUSCHLOSS OTARU

4.0 star property
Hotel in Otaru with a full-service spa and a 24-hour front desk

Choose dates to view prices

Photo gallery for HOTEL NEUSCHLOSS OTARU

View from property
Lobby
1 bedroom, down comforters, in-room safe, free WiFi
Sauna, hot tub
Exterior
HOTEL NEUSCHLOSS OTARU sits in the heart of the city, offering a refined retreat complete with a bar and fine-dining restaurant. Guests relax in the full-service spa with its sauna and spa tub, while enjoying free in-room WiFi and helpful concierge assistance.

Reviews

6.0 out of 10

Popular amenities

  • Spa
  • Bar
  • Parking included
  • Breakfast available
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Twin Room, Sea View

Superior Twin Room, Sea View | 1 bedroom, down comforters, in-room safe, free WiFi

Superior Twin Room, Sea View

Highlights

Air conditioning
LCD TV
Down duvet
Separate bedroom
Toilet with electronic bidet
Hair dryer
Private bathroom
Shower/tub combination
  • 38 sq m
  • Sea view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Twin Room, Bay View

Standard Twin Room, Bay View | 1 bedroom, down comforters, in-room safe, free WiFi

Standard Twin Room, Bay View

Highlights

Air conditioning
LCD TV
Down duvet
Separate bedroom
Toilet with electronic bidet
Hair dryer
Private bathroom
Shower/tub combination
  • 34 sq m
  • Bay view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | 1 bedroom, down comforters, in-room safe, free WiFi

Comfort Quadruple Room

Highlights

Air conditioning
LCD TV
Down duvet
Separate bedroom
Toilet with electronic bidet
Hair dryer
Private bathroom
Shower/tub combination
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Panoramic Suite

Panoramic Suite | 1 bedroom, down comforters, in-room safe, free WiFi

Panoramic Suite

Highlights

Air conditioning
LCD TV
Separate bedroom
Down duvet
Bathrobes
Toilet with electronic bidet
Shower/tub combination
Hair dryer
  • 74 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Suite

Panoramic Suite | 1 bedroom, down comforters, in-room safe, free WiFi

Panoramic Suite

Highlights

Air conditioning
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
Hair dryer
Private bathroom
Shower/tub combination
  • 68 sq m
  • 1 bedroom
  • Harbor view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Quadruple Room

Superior Quadruple Room | 1 bedroom, down comforters, in-room safe, free WiFi

Superior Quadruple Room

Highlights

Air conditioning
LCD TV
Down duvet
Separate bedroom
Toilet with electronic bidet
Hair dryer
Private bathroom
Shower/tub combination
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, down comforters, in-room safe, free WiFi

Superior Double Room

Highlights

Air conditioning
LCD TV
Down duvet
Separate bedroom
Toilet with electronic bidet
Hair dryer
Private bathroom
Shower/tub combination
  • 38 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite | 1 bedroom, down comforters, in-room safe, free WiFi

Luxury Suite

Highlights

Air conditioning
LCD TV
Separate bedroom
Down duvet
Toilet with electronic bidet
Hair dryer
Private bathroom
Shower/tub combination
  • 62 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

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Exterior

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About the neighborhood

Map
3-282,syukutsu, Otaru, hokkaido, 0470047

What's nearby

  • Otaru Aquarium - 6 min walk - 0.4 miles
  • Otaru Canal - 5 min drive - 2.6 miles
  • Sakaimachi Street - 7 min drive - 3.7 miles
  • Shin Nihonkai Ferry - 9 min drive - 4.7 miles
  • Otaru Tenguyama Ropeway - 10 min drive - 5.6 miles

Getting around

  • Otaru Station - 16 min drive
  • Inaho Station - 27 min drive
  • Sapporo Okadama Airport (OKD) - 59 min drive

Restaurants

  • ‪小樽貴賓館 - ‬11 min walk
  • ‪青塚食堂 - ‬12 min walk
  • ‪コメダ珈琲店 小樽運河通り店 - ‬7 min drive
  • ‪ISO - ‬7 min drive
  • ‪に志づか - ‬4 min drive

About this property

HOTEL NEUSCHLOSS OTARU

Upscale hotel near Otaru Canal
Consider a stay at HOTEL NEUSCHLOSS OTARU and take advantage of a bar, a full-service spa, and a hot tub. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at レストラン「ブラウキュステ」, the on-site fine-dining restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), smoke-free premises, and a vending machine
  • Meeting rooms, a 24-hour front desk, and concierge services
Room features
All 58 rooms include comforts such as air conditioning, in addition to perks like free WiFi and safes.
Extra amenities include:
  • Bathrooms with toilets with electronic bidets and shower/tub combinations
  • 42-inch LCD TVs with cable channels
  • Wardrobes/closets, heating, and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 990 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • バーラウンジ「ペルレ」
  • レストラン「ブラウキュステ」

Things to do

  • Full-service spa

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Business services

  • Meeting rooms

Outdoors

  • In a national park

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No elevator
  • Thin carpet in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 2530 for adults and JPY 990 for children
  • Housekeeping fee: JPY 1100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

HOTEL NEUSCHLOSS OTARU Hotel
HOTEL NEUSCHLOSS OTARU otaru
HOTEL NEUSCHLOSS OTARU Hotel otaru

Frequently asked questions

Is HOTEL NEUSCHLOSS OTARU pet-friendly?

No, pets are not allowed at this property.

How much is parking at HOTEL NEUSCHLOSS OTARU?

Self parking is free at this property.

What time is check-in at HOTEL NEUSCHLOSS OTARU?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at HOTEL NEUSCHLOSS OTARU?

Check-out is at 11:00 AM.

Where is HOTEL NEUSCHLOSS OTARU located?

Located in the heart of Otaru, this spa hotel is within a 10-minute walk of Otaru Shukutsu Panorama Observation Deck, Shukutsu Marine Land, and Otaru Aquarium. Niseko-Shakotan-Otarukaigan Quasi-National Park and Otaru Kihinkan are also within 15 minutes.

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Reviews

HOTEL NEUSCHLOSS OTARU Reviews

6.0

6.0

Cleanliness

8.0

Staff & service

6.0

Eco-friendliness

6.0

Property conditions & facilities
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 1 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

Reviews

6/10 Okay

Jui-Min

Liked: Staff & service
スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。
Stayed 1 night in Jul 2025

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

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