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Grand Park Otaru

4.0 star property
Upscale urban retreat where shopping meets skiing - guests can browse on-site stores or take advantage of shuttle service to nearby slopes

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Photo gallery for Grand Park Otaru

2 restaurants, dinner served, Japanese cuisine - Grand Park Otaru (Otaru)
Japanese Style Suite Room, Non Smoking, Ocean View | In-room safe, desk, laptop workspace, free WiFi - Grand Park Otaru (Otaru)
Chapel - Grand Park Otaru (Otaru)
Exterior - Grand Park Otaru (Otaru)
Exterior - Grand Park Otaru (Otaru)
Grand Park Otaru, in the city center, offers convenient shopping and two Japanese restaurants. Relax with drinks at the bar after skiing, with equipment storage available. Free WiFi in rooms, luggage storage, multilingual staff, and conference facilities are provided.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Presidential Suite Room, Non Smoking

Presidential Suite Room, Non Smoking | In-room safe, desk, laptop workspace, free WiFi

Presidential Suite Room, Non Smoking

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite Room, Non Smoking

Executive Suite Room, Non Smoking | In-room safe, desk, laptop workspace, free WiFi

Executive Suite Room, Non Smoking

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Bay Suite Room, Non Smoking

Bay Suite Room, Non Smoking | In-room safe, desk, laptop workspace, free WiFi

Bay Suite Room, Non Smoking

  • Bay view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for 2 Connecting Twin Room, Non Smoking, Ocean View

2 Connecting Twin Room, Non Smoking, Ocean View | In-room safe, desk, laptop workspace, free WiFi

2 Connecting Twin Room, Non Smoking, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Mountain View

7.4 out of 10
Good
(6 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Mountain View

8.8 out of 10
Excellent
(15 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(15 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Double Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Double Room, Non Smoking, Mountain View

7.6 out of 10
Good
(5 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Mountain View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Ocean View

7.8 out of 10
Good
(9 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Ocean View

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Ocean View

8.0 out of 10
Very good
(5 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Japanese Style Suite Room, Non Smoking, Ocean View

Japanese Style Suite Room, Non Smoking, Ocean View | In-room safe, desk, laptop workspace, free WiFi

Japanese Style Suite Room, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Partial ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 7
  • 4 Twin Futons

View all photos for Japanese Style Room, Non Smoking, Ocean View

Japanese Style Room, Non Smoking, Ocean View | In-room safe, desk, laptop workspace, free WiFi

Japanese Style Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Futons

View all photos for Superior Double Room, Non Smoking, Ocean View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Ocean View - No room cleaning provided

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, Ocean View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Ocean View - No room cleaning provided

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking, Mountain View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Twin Room, Non Smoking, Mountain View - No room cleaning provided

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Double Room, Non Smoking, Mountain View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Superior Double Room, Non Smoking, Mountain View - No room cleaning provided

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non Smoking, Mountain View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Mountain View - No room cleaning provided

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room, Non Smoking, Ocean View - No room cleaning provided

In-room safe, desk, laptop workspace, free WiFi

Deluxe Twin Room, Non Smoking, Ocean View - No room cleaning provided

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

Deluxe Double Room, Non Smoking, Ocean View - No room cleaning provided

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room, Non Smoking, Mountain View - No room cleaning provided

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Otaru, Grand Park Otaru is connected to a shopping center. Bank of Japan Museum and Old Endo Matabei House are local landmarks, and some of the area's attractions include Otaru Music Box Museum and Niseko-Shakotan-Otarukaigan Quasi-National Park. Otaru Kihinkan and Shukutsu Marine Land are also worth visiting. Spend some time exploring the area's activities, including skiing. Guests appreciate the hotel's convenience to public transportation: Otaru-Chikkō Station is 9 minutes by foot. Visit our Otaru travel guide
Map
11-3 Chikko, Otaru, Hokkaido, 047-0008

What's nearby

  • Sakaimachi Street
    Sakaimachi Street
    2 min drive - 1.3 miles
  • Otaru Music Box Museum
    Otaru Music Box Museum
    2 min drive - 1.3 miles
  • Otaru Canal
    Otaru Canal
    3 min drive - 1.7 miles
  • Shin Nihonkai Ferry
    14 min walk - 0.8 miles
  • Suitengu
    3 min drive - 1.5 miles

Getting around

  • Otaru-Chikkō Station
    9 min walk
  • Inazumi-koen Station
    21 min drive
  • New Chitose Intl. Airport (CTS)
    85 min drive

Restaurants

  • 回転寿司 魚一心 小樽店
    10 min walk
  • テラスブラッセリー
    11 min walk
  • 美園 ウイングベイ小樽店
    8 min walk
  • マクドナルド
    9 min walk
  • モスバーガー ウイングベイ小樽店
    8 min walk

About this property

Grand Park Otaru

Upscale hotel near Otaru Canal
At Grand Park Otaru, you can look forward to shopping on site, dry cleaning/laundry services, and a bar. With amenities like a ski shuttle and ski storage, this hotel is a great place to hit the slopes. Be sure to enjoy Japanese cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as conference space.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and a 24-hour front desk
  • Wedding services, a vending machine, and luggage storage
  • An elevator, a front-desk safe, and a porter/bellhop
  • Guest reviews speak highly of the helpful staff
Room features
All 296 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes. Guest reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Bathrooms with toilets with electronic bidets and shower/tub combinations
  • 32-inch LCD TVs with cable channels
  • Refrigerators, coffee grinders, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Covered self parking on site (JPY 1,650 per day; includes in/out privileges)
  • Limited onsite self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 3,025 for adults and JPY 1,694 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Cocoro

Things to do

  • Shopping
  • Ski storage

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space

Accessibility

  • Elevator

More

  • 18 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
The type of breakfast (buffet or full) available at this property varies with stay dates.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 1694 for children
  • Covered self parking fee: JPY 1650 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Grand Park Otaru
Otaru Grand Park
Grand Park Hotel Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru
Hilton Otaru
Otaru Grand Park Hotel
Otaru Hilton
Grand Park Otaru Hotel
Otaru Hilton
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Grand Park Otaru Hokkaido
Otaru Hilton
Hilton Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Grand Park Otaru Hotel
Grand Park Otaru Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru

Frequently asked questions

Is Grand Park Otaru pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for JPY 1650 per day. Limited spots are available.

What time is check-in at Grand Park Otaru?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Grand Park Otaru?

Check-out is at 10:00 AM.

Where is Grand Park Otaru located?

Located near the slopes, this Otaru hotel is in a shopping district and within 1 mi (2 km) of Shin Nihonkai Ferry, Sakaimachi Street, and Otaru Music Box Museum. Kita-no-homare Brewery Shusen-kan Museum and Kitaichi Venezia Musuem are also within 2 mi (3 km). Otaru-Chikkō Station is 9 minutes by foot and Minami-Otaru Station is 20 minutes.

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Reviews

Grand Park Otaru Reviews

8.8

Excellent

8.8

Cleanliness

7.8

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 537 out of 1000 reviews
Rating 8 - Good. 313 out of 1000 reviews
Rating 6 - Okay. 85 out of 1000 reviews
Rating 4 - Poor. 46 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location with good sea view. Rooms need an upgrade as they are quite dated
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, convenient location in Aeon shopping mall and opposite otaruchikko station. Great views.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff! It was so nice to have the mall attached to the hotel.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Qing

Liked: Cleanliness, amenities, property conditions & facilities
We had a Japanese style room. Very comfy and Great view!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Yuen Yee Amy

Liked: Cleanliness, staff & service, amenities
This is my second stay in this week and in between a ski resort trip. The whole experience is so different and the staff is very helpful
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
All the above ! And the breakfast buffet is amazing super location ! The bay view is fantastic. And hotel is an easy drive to several good ski resorts. Plus there is shopping center attached. With a good gear store . If you forget to pack something? No worries
Stayed 6 nights in Jan 2026
Verified

6/10 Okay

Vanese

Liked: Staff & service
We stayed at the tatami room with sea view. Staffs were polite. Room was spacious but I hated the tatami mats in the bedroom, it was old and tiny bits of the tatami was everywhere in the room that it got on our clothes and bed. I've stayed in many ryokans around Japan with tatami mats and not once did I experience one that was so poorly maintained. Toilet was old, a little too dark and cold during showering, amenities can be improved. The room was dusty too. Breakfast was moderate but repetitive. Will I stay here again? Probably not.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff, especially the front desk which was very helpful. The breakfast buffet was outstanding. The Wagyu Steak Dinner waiter wand waitress (on Thursday evening, 11/6/25) were also exceptional with their service ensuring we had the Ultimate dining experience!
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
I think the overall experience staying at Grand Otaru was pleasant and enjoyable. However, the room we stayed in had a slight odor, and while the ocean view was nice, an old wall partially obstructed the full scenery. The daily buffet could also be improved, especially when compared to the outstanding experience at Tsuruga Forest Akan Resort. Nevertheless, I still gave the hotel 5 stars, as Otaru itself left an unforgettable impression with its magical city vibe.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Wincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with nice staff. Love it’s connected to the shopping mall.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Kin kwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fast response. Great car park and department store nearby
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jacky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ocean view. Clean hotel. Friendly staff
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Ruby Chun Ju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really convenient. And really great staff.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Cheuk Yuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient location linked major shopping mall and restaurants.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities
I have always known this particular hotel very well since my teens, and have always stayed here with my family during most of our overseas trips to Hokkaido for the past decade or so. Now, I've conquered it and stayed here alone. The room was comfortable and was just the way I remembered it, especially the surroundings of the entrance hall. The staff were very hospitable and one of them went as far as assisting me with my baggage to the cab when I checked out. Waking up to the views of the Sea of Japan was one of the most memorable aspects of my stay here. Otaru-chikko Station was also located nearby, which was convenient for me to access my railway day trips. When I checked out and informed them that I had baggage, they offered to get a cab for me to Otaru Station, which was a huge bonus. Whenever booking this hotel, remember the golden rule to always reserve a room facing the Sea of Japan. Thank you, Grand Park Otaru, for such a wonderful stay over the Christmas break! Whenever I do get the chance to come to Hokkaido again, I shall gladly come back!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, clean and comfortable hotel. Windows open a crack, which is always a plus.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

tao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice service and location is very good

The hotel offered exceptional service and enjoyed a highly convenient location with close proximity to the JR line. The staff were both friendly and accommodating.
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Li Ling

Liked: Cleanliness, staff & service
Friend staff and convenience location is a plus.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location Location Location. Shopping mall attached with a ton of stores and places to eat.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Mei Kuen Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and spacious guest rooms

Spacious room, Mountain View is very nice during winter time. Good for hotel guests who drive as the hotel location is about 10 mins away from the canal or other tourist attractions.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

JAEBOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice facility

Nice facility. Nice view. But it little bit far from otaru canal. Even though hotel has many advantage to accomodation
Stayed 1 night in May 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

very spacious, clean. location is excellent, close to shopping mall and JR station. Can speak English
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size of room and service
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good view and link with shopping centre
Stayed 2 nights in Oct 2024
Verified

8/10 Good

TIMOTHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent location and spacious rooms. Shame the Gold Member VIP benefits are so limited. Just 20% off food or beverages once during your stay and no room upgrade. ....and I was there for 7 nights.
Stayed 7 nights in Jun 2025