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Asari Classe Hotel

3.5 star property
Riverfront resort with 2 restaurants and a full-service spa

Choose dates to view prices

The Asari Classe Hotel offers natural beauty, an indoor mineral hot spring (onsen), and a sauna. Guests can book a massage or join a yoga class before dining at two on-site restaurants serving international cuisine. Visitors praise the relaxing atmosphere.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Parking included
  • Spa
  • Pool
  • Gym

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking | 1 bedroom, in-room safe, blackout drapes, free WiFi

Twin Room, Non Smoking

7.8 out of 10
Good
(14 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Room with Open Air Bath, Non Smoking

Japanese Western Style Room with Open Air Bath, Non Smoking | 1 bedroom, in-room safe, blackout drapes, free WiFi

Japanese Western Style Room with Open Air Bath, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 54 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Deluxe Triple Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, free WiFi

Deluxe Triple Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 47 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, blackout drapes, free WiFi

Deluxe Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Run of House

1 bedroom, in-room safe, blackout drapes, free WiFi

Run of House

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • Sleeps 6
  • 2 Twin Beds

View all photos for Japanese Style Room, Non Smoking (20 Tatami mats)

1 bedroom, in-room safe, blackout drapes, free WiFi

Japanese Style Room, Non Smoking (20 Tatami mats)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 37 sq m
  • Sleeps 6
  • 6 Twin Futons

View all photos for Twin Room, Non Smoking (High Floor)

1 bedroom, in-room safe, blackout drapes, free WiFi

Twin Room, Non Smoking (High Floor)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Triple Room, Non Smoking (with Sofa Bed)

Deluxe Triple Room, Non Smoking (with Sofa Bed) | 1 bedroom, in-room safe, blackout drapes, free WiFi

Deluxe Triple Room, Non Smoking (with Sofa Bed)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Sofa bed - single
Blackout drapes/curtains
Hair dryer
  • 47 sq m
  • Sleeps 4
  • 3 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, 2 Twin Beds, Non Smoking

Suite, 2 Twin Beds, Non Smoking | 1 bedroom, in-room safe, blackout drapes, free WiFi

Suite, 2 Twin Beds, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Shower/tub combination
  • 74 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for High Floor Twin Room Non-smoking

1 bedroom, in-room safe, blackout drapes, free WiFi

High Floor Twin Room Non-smoking

  • Sleeps 3

View all photos for Westen-Japanese Style Guest Room with Open-air Bath

1 bedroom, in-room safe, blackout drapes, free WiFi

Westen-Japanese Style Guest Room with Open-air Bath

  • Sleeps 4

View all photos for Western Style Room with Open Air Bath, Non Smoking

Western Style Room with Open Air Bath, Non Smoking | 1 bedroom, in-room safe, blackout drapes, free WiFi

Western Style Room with Open Air Bath, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Western Room Twin Beds with Private Onsen, Non-Smoking

Premium Western Room Twin Beds with Private Onsen, Non-Smoking | 1 bedroom, in-room safe, blackout drapes, free WiFi

Premium Western Room Twin Beds with Private Onsen, Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 51 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Premium Japanese-Western Room with Private Sauna & Onsen, Non-Smoking

Premium Japanese-Western Room with Private Sauna & Onsen, Non-Smoking | 1 bedroom, in-room safe, blackout drapes, free WiFi

Premium Japanese-Western Room with Private Sauna & Onsen, Non-Smoking

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Shower/tub combination
  • 68 sq m
  • Sleeps 5
  • 2 Double Beds OR 3 Twin Futons

View all photos for Twin room with Sofa bed, Non Smoking

1 bedroom, in-room safe, blackout drapes, free WiFi

Twin room with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Sofa bed - single
Blackout drapes/curtains
Hair dryer
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite 2 Single bed

1 bedroom, in-room safe, blackout drapes, free WiFi

Suite 2 Single bed

  • Sleeps 2

Run Of House

  • Sleeps 6

Deluxe Triple Room, Non Smoking (with Sofa Bed)

  • Sleeps 4

View all photos for Japanese Style Room, Non Smoking (20 Tatami mats)

1 bedroom, in-room safe, blackout drapes, free WiFi

Japanese Style Room, Non Smoking (20 Tatami mats)

  • Sleeps 5

View all photos for Western Room with Open Air Bath-Non Smoking

1 bedroom, in-room safe, blackout drapes, free WiFi

Western Room with Open Air Bath-Non Smoking

  • Sleeps 2

View all photos for Standard Twin Room

1 bedroom, in-room safe, blackout drapes, free WiFi

Standard Twin Room

  • Sleeps 3

View all photos for Premium Western Room Twin Beds with Private Onsen, Non-Smoking

1 bedroom, in-room safe, blackout drapes, free WiFi

Premium Western Room Twin Beds with Private Onsen, Non-Smoking

  • Sleeps 3

View all photos for Deluxe Triple Room - Non-Smoking

1 bedroom, in-room safe, blackout drapes, free WiFi

Deluxe Triple Room - Non-Smoking

  • Sleeps 3

View all photos for Premium Japanese-Western Room With Private Sauna & Onsen, Non-Smoking

1 bedroom, in-room safe, blackout drapes, free WiFi

Premium Japanese-Western Room With Private Sauna & Onsen, Non-Smoking

  • Sleeps 5

Japanese Western Room

  • Sleeps 3

Deluxe Twin Room-Non-Smoking

  • Sleeps 2

Twin Room With Sofa Bed-Non-Smoking

  • Sleeps 3

View all photos for Run Of House

1 bedroom, in-room safe, blackout drapes, free WiFi

Run Of House

  • Sleeps 4

View all photos for Annex Twin With Bath, Mountain View

Spa | Body treatments, aromatherapy, facials, massage/treatment rooms

Annex Twin With Bath, Mountain View

  • Sleeps 2

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About the neighborhood

Map
Asarigawa Onsen 2-676, Otaru, Hokkaido, 047-0154

What's nearby

  • Ski Village Asari - 5 min walk - 0.3 miles
  • Asarigawa Hot Spring - 5 min walk - 0.3 miles
  • Shin Nihonkai Ferry - 7 min drive - 3.8 miles
  • Otaru Canal - 8 min drive - 4.9 miles
  • Otaru Tenguyama Ropeway - 9 min drive - 5.5 miles

Getting around

  • Asari Station - 9 min drive
  • Inaho Station - 18 min drive
  • New Chitose Intl. Airport (CTS) - 74 min drive

Restaurants

  • ‪モスバーガー ウイングベイ小樽店 - ‬6 min drive
  • ‪Cocoro - ‬7 min drive
  • ‪テラスブラッセリー - ‬7 min drive
  • ‪山岡家 - ‬4 min drive
  • ‪とろり庵 - ‬4 min drive

About this property

Asari Classe Hotel

Resort near Asarigawa Hot Spring
Located close to Asari Sky Loop and Sasson Golf Club, Asari Classe Hotel provides an indoor mineral hot spring (onsen), a grocery/convenience store, and a garden. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage, a body treatment, or aromatherapy. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Yoga classes and fitness classes are offered at the gym; other things to do include racquetball/squash. In addition to laundry facilities and a hot tub, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), hot springs on site, and an indoor tennis court
  • Luggage storage, a 24-hour front desk, and massage treatment rooms
Room features
All 130 rooms include comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra amenities include:
  • Toilets with electronic bidets, shower/tub combinations, and free toiletries
  • Refrigerators, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,200 per person
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Fuushi
  • Sylphid

Things to do

  • 2 outdoor tennis courts
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot springs
  • Hot tub
  • Indoor pool
  • Indoor tennis court
  • Racquetball/squash
  • Sauna
  • Ski storage
  • Steam room
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • On a river

Full-service spa

  • Aromatherapy
  • Facials
  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Spa treatment rooms
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • 4 buildings
  • 8 floors
  • Banquet hall
  • Built in 1991
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Minimum check-in age: 16

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 1 to April 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 10:00 AM to 9:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Asari Classe
Asari Classe Hotel
Asari Classe Hotel Otaru
Asari Classe Otaru
Otaru Asari Classe Hotel Hokkaido
Asari Classe Hotel Otaru
Asari Classe Hotel Resort
Asari Classe Hotel Resort Otaru

Frequently asked questions

Does Asari Classe Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–9:00 PM. The pool is closed seasonally each year from November 1 to April 30.

Is Asari Classe Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Asari Classe Hotel?

Check-in start time: 3 PM; Check-in end time: 6 PM. After-hours check-in is not available.

What time is check-out at Asari Classe Hotel?

Check-out is at 10 AM.

Where is Asari Classe Hotel located?

Situated on a river, this spa resort is within 1 mi (2 km) of Asarigawa Hot Spring and Asari Sky Loop. Otarunai Lake and Sasson Golf Club are also within 3 mi (5 km).

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Reviews

Asari Classe Hotel Reviews

8.6

Excellent

8.4

Cleanliness

7.6

Location

8.6

Staff & service

8.2

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 210 out of 450 reviews
Rating 8 - Good. 159 out of 450 reviews
Rating 6 - Okay. 56 out of 450 reviews
Rating 4 - Poor. 16 out of 450 reviews
Rating 2 - Terrible. 9 out of 450 reviews

Reviews

8/10 Good

Tarnie

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the outdoor/indoor hot spring and sauna. The place was very clean and easy parking. My only complaint is the bed was very hard (we had a twin room). Otherwise a great place to stay!
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Liked: Amenities
.
Stayed 3 nights in Jul 2025

10/10 Excellent

Chun Wah Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect, except the strange smell in the lavatory .
Stayed 2 nights in Jul 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is Amazing. The front desk manager is incredible. He even went so far as to call authorities when I didn’t come back from a backcountry expedition. They were ready to start the search if I hadn’t returned late that night. I am truly Grateful for his attention to detail because of the dangerous backcountry terrain.
Stayed 3 nights in Feb 2023

2/10 Terrible

Dennison

Disliked: Staff & service, property conditions & facilities
The room was smelly with body odors. There are no towels in the room. The air condition is not working. No dinner available. Breakfast, for the price, should have been free. 30 minutes or more from town.
Stayed 1 night in Jun 2024

6/10 Okay

Rosing

This hotel really need update the room we stay are old smell and outdated we are kind of disappointed because we so look forward to this stay but everything are not reach standard The gym is hot old with not much machine the pool need pay additional to go in it was just 1 indoor pool nothing exciting so don’t understand why they charge more on it and when check out they charge hotel fee
Stayed 1 night in Jun 2023

6/10 Okay

Asami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
三連休楽しく過ごせました。 客室も4人1部屋でしたし、また泊まりたいなと思っています。
Stayed 2 nights in Oct 2025

10/10 Excellent

TADA

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方々がとても 親切でした
Stayed 1 night in Aug 2025

10/10 Excellent

????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が広くて良かったです　昔ながらの旅館の雰囲気が楽しめました
Stayed 1 night in Aug 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
文句がない。完璧。また行きたい。
Stayed 1 night in Aug 2025

10/10 Excellent

Katsuhito

Liked: Cleanliness, staff & service, property conditions & facilities
卓球施設は良いが料金が高い。
Stayed 1 night in Aug 2025

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel room are old and air condition is very noisy
Stayed 1 night in Aug 2025

10/10 Excellent

AKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
リニューアルされているのか、客室がとてもキレイでした。裏が山なので、ニュースなどで話題になってるのもあり、熊が出ないか不安で露天風呂はあまりリラックス出来ませんでした。でも、室内用風呂付きの部屋にしたので、少し不安はありましたが温泉は楽しめました。
Stayed 1 night in Jul 2025

10/10 Excellent

MAYUMI

Liked: Cleanliness, staff & service, amenities
同級生と楽しい旅行になりました。 お部屋は最高です😃
Stayed 1 night in Jul 2025

4/10 Poor

Michiko

Disliked: Cleanliness, staff & service, property conditions & facilities
部屋の電気の数が少なすぎて部屋が暗かった。エアコンから常にカタカタと音がしてうるさかった。
Stayed 1 night in Jul 2025

8/10 Good

MITSUHIKO

Liked: Cleanliness, staff & service
氷があったり、ピアノ演奏はよかった
Stayed 1 night in Jun 2025

10/10 Excellent

Raffi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good way to Enjoy Otaru and surrounding areas

Fantastic place to enjoy nature and the surrounding areas of Sapporo and Otaru. Staff was super helpful. Room was clean. Breakfast was awesome. Piano play at night during the week was actually one of the highlights just sitting and listening to live play for an hour. Having a car helps getting around as there really is not much within walking distance. Many of the frost staff spoke English, but it’s definitely a hotel more for Japanese tourists. Onsen was also pretty good with the outdoor and indoor parts. The location is prime for venturing out in a bunch of directions to explore.
Stayed 5 nights in Jun 2025

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in the western style room with open air hot tub. The room was quite spacious, especially compared to other hotels in Japan. The room came with a massage chair which we enjoyed. The hot tub was on the small side but was able to accommodate two adults, and the temperature was perfect! The dinner and breakfast at the hotel were both excellent. We only stayed one night but would have loved to stay longer
Stayed 1 night in Jun 2025

10/10 Excellent

masaharu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテル内でプールやフィットネスや ボディケアなど色々な施設が有り、 スタッフの対応も良く　良い旅行が出来ました。 良いホテルだと思います
Stayed 1 night in Jun 2025

8/10 Good

tomoko

Liked: Cleanliness, amenities
全体的には大変良かったと思います。お食事も大変美味しく、スタッフさんのサービスも良かったです。ただ、朝、工事の方が、窓の外に見えた時はびっくりしました。チェックアウト後から始めて頂く事はできなかったのかな？と感じました。
Stayed 1 night in Jun 2025

8/10 Good

Kwan Sop

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔은 오타루 시내에서는 좀 떨어져 있지만 나는 자전거 여행이라 크게 문제될 게 없었음.. 오히려 식사하고 좀 떨어진 거리를 자전거타고 투숙히러오는 게 좋았음..(오타루운하에서 약11km) 전원 변환 어댑터를 호텔카운터에서 빌려주었기에망정이지 안그랬으면 주위에 편의점도 없고 낭패 보았을 것임.. 노천탕 포함 대욕장이 있어서 좋았음..
Stayed 1 night in Jun 2025

8/10 Good

Osamu

温泉は広くて気持ち良かった❗️
Stayed 2 nights in Jun 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

すべてが「ちぐはぐ」

昔からよく名前を耳にしていたホテルでしたので、今回初めて宿泊してみました。結果としては、残念ながら期待外れでした。一言で言えば、すべてがちぐはぐな印象です。 レストランでの食事には地元の食材がふんだんに使われており、料理のクオリティ自体は非常に高く、満足できるものでした。しかしその一方で、ディナーの時間帯にも関わらず、レストランの入口付近には翌朝のバイキングで使われる食器などが無造作に置かれたままで、雰囲気が台無しでした（その方がスタッフの方にとっては効率的なのでしょうが…）。 お風呂に関しては、屋内の浴槽も広めで、サウナもあり、全体としてはリラックスできる空間に感じられました。ところが、楽しみにしていた露天風呂では、湯船に無数の虫が浮いており、非常に残念でした。自然に囲まれた立地とはいえ、あの状態では風情も何も感じられません。 夕食後にはロビーでピアノの弾き語りがありました。30分ほど続く本格的な演奏で、これを無料で毎日（？）開催しているのは素晴らしい試みだと思います。ただ、せっかくの演奏であっても、スタッフからの簡単なピアニストの紹介がないことや、演奏中にもレストランの片付けで大きな音が立っていたことなど、周囲の配慮がまったく感じられなかったのが惜しまれます。 チェックアウト後は、駅までの無料送迎バスを利用しました。出発時間前に乗車し、他の宿泊客と一緒に待っていましたが、定刻になってバスに乗り込んできた運転手（ホテルのスタッフの方でしょうか）は、「お待たせしました」や「出発します」といった声かけもなく、無言のまま出発。ホテルの玄関先で笑顔で手を振っていたスタッフの姿とは対照的で、少し残念な気持ちになりました。 以上、わずか一泊の滞在でしたが、ホテルのさまざまな場面で「ちぐはぐさ」を感じる機会が多くありました。この投稿欄では、ホテルのスタッフの方が毎回丁寧に返信されているようですが、表面的な対応にとどまらず、どうすればより良いホテルになるのか、根本から見直す姿勢が求められているように感じました。
Stayed 1 night in May 2025

10/10 Excellent

Mariko

Liked: Amenities, property conditions & facilities
食事の際には高齢の母にも気を遣っていただき味も満足するものでした。毎回リピートしています
Stayed 1 night in May 2025

8/10 Good

Eriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お風呂、食事、施設等とても良かったです 畳に寝たのですが、敷布団がぺちゃんこで熟睡できませんでした そこが良ければ最高でした
Stayed 1 night in Apr 2025

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