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North Palace Hotel

Property class: 3

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Photo gallery for North Palace Hotel

A building with a sign reading "ORTHOPHAGIA PALACE". - North Palace Hotel (São Paulo)
A staircase with marble steps and wooden handrails. - North Palace Hotel (São Paulo)
A bedroom with a wooden bed, a headboard, a nightstand, a framed picture on the wall, and a staircase. - North Palace Hotel (São Paulo)
A hotel reception area with a counter, a window with curtains, a bulletin board with room rates, and a wooden wall panel. - North Palace Hotel (São Paulo)
A window with a view of residential buildings and a garden area. - North Palace Hotel (São Paulo)
Located close to Expo Center North and Youth Park, North Palace Hotel provides a bar. Stay connected with free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
  • Room service

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Room options

View all photos for Comfort Room (Master)

A bedroom with a tufted headboard, two bedside tables, a bed with patterned bedding, and a framed picture on the wall.

Comfort Room (Master)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Bathtub

A hotel room with a bed, two bedside tables, a desk, and a chair.

Suite, Bathtub

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

A bedroom with a bed, bedside tables, a desk, and a chair.

Deluxe Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room (Master)

A bedroom with a tufted headboard, two bedside tables, a bed with patterned bedding, and a framed picture on the wall.

Comfort Room (Master)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

A bedroom with a bed, bedside tables, a desk, and chairs.

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Jetted Tub (Master)

A double bed with a wooden headboard and two bedside tables, each with a phone and a power outlet.

Suite, Jetted Tub (Master)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Bathtub

A hotel room with a bed, two bedside tables, a desk, and a chair.

Suite, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Tucuruvi, a neighborhood in São Paulo, North Palace Hotel is in a shopping district and near a metro station. Pinacoteca do Estado Museum and Sala São Paulo Concert Hall are cultural highlights, and travelers looking to shop may want to visit Rua 25 de Marco. Looking to enjoy an event or a game? See what's going on at Expo Center North or Pacaembu Stadium. Visit our São Paulo travel guide
Map
R. Santa Teresa de Jesus, 339, Jaçanã, São Paulo, Sao Paulo, 02271-050

What's nearby

  • A busy street with a sign indicating '25 de Março' and 'Rua Vinte e Cinco de Março'.
    Rua 25 de Marco
    24 min drive - 7.2 miles
  • A large, ornate concert hall with tiered seating and a central stage.
    Sala São Paulo Concert Hall
    25 min drive - 7.6 miles
  • A modern building with a curved facade and a logo on the side.
    Neo Química Arena
    33 min drive - 14.6 miles
  • Shopping Metrô Tucuruvi
    4 min drive - 0.9 miles
  • Expo Center North
    16 min drive - 3.7 miles

Getting around

  • Tucuruvi Station
    3 min drive
  • Sao Paulo Julio Prestes Station
    15 min drive
  • São Paulo/Guarulhos Intl. Airport
    30 min drive

Restaurants

  • Oba! Deu Bolo
    10 min walk
  • Subway
    16 min walk
  • Bar do Pastel
    14 min walk
  • McDonald's
    14 min walk
  • Panificadora Lar do Jaçanã
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: noon; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 2:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is North Palace Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at North Palace Hotel?

Check-in start time: noon; Check-in end time: 10:00 PM.

What time is check-out at North Palace Hotel?

Check-out is at 2:00 PM.

Where is North Palace Hotel located?

Located in Tucuruvi, this hotel is within 6 mi (10 km) of Youth Park, Expo Center North, and Pinacoteca do Estado Museum. Rua 25 de Marco and São Bento Monastery are also within 9 mi (15 km). Tucuruvi Station is 26 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

North Palace Hotel Reviews

7.0

Good

6.8

Cleanliness

7.2

Location

7.2

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 69 out of 235 reviews
Rating 8 - Good. 49 out of 235 reviews
Rating 6 - Okay. 60 out of 235 reviews
Rating 4 - Poor. 29 out of 235 reviews
Rating 2 - Terrible. 28 out of 235 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness
Great service from staff
Stayed 2 nights in Nov 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommend

The worst hotel motel in Brazil everything dirty recepcionists rude they try to charge you for everything and you don’t take it far from everything no restaurants near nothing stay away and very dangerous really and of course the WiFi is not working
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Conjunto de cama e travesseiros toalhas já em estados defasados, pintura ultrapassa, mofo na parede próximo do ar condicionado, ar não esquenta em época de frio.
Stayed 4 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Experiência extremamente decepcionante. Minha hospedagem neste hotel foi marcada por problemas de limpeza, desorganização e um constrangimento que considero inadmissível. Ao entrar no quarto, encontrei sinais claros de falta de higienização: havia fios de cabelo na pia do banheiro, um sabonete usado dentro do box e a cama não possuía lençol, apenas uma manta cuja aparência não transmitia confiança quanto à limpeza. Já nesse momento, a experiência ficou muito aquém do esperado. Após duas noites de hospedagem, renovei minha estadia por mais uma diária através do Hotéis.com, com pagamento realizado antecipadamente. Antes de sair do hotel, informei pessoalmente à recepção sobre a renovação e apresentei o comprovante da reserva. A funcionária não conseguiu localizar a reserva no sistema, mas imaginei que a situação seria resolvida internamente. O maior problema ocorreu quando retornei ao hotel durante a madrugada. Na frente da pessoa que me acompanhava, fui abordado de forma ríspida por um funcionário que insistia que eu deveria pagar a diária para permanecer hospedado. Mesmo apresentando novamente o comprovante da reserva já quitada, continuei sendo questionado e exposto a uma situação extremamente constrangedora. Somente após várias tentativas o funcionário conseguiu localizar a reserva já paga e pediu desculpas. Contudo, o constrangimento já havia acontecido. O episódio demonstrou despreparo da equipe, falhas na comunicação interna e dificuldade no manuseio do sistema.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Sem frigobar e café da manhã muito simples
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Quarto com cheiro de cigarro muito forte....
Stayed 1 night in May 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservei pensando que era um Hotel, e se trata de um motel, incluindo uma placa com os preços dos períodos. Limpeza precária, lençol furado e sujo, gotas pegajosas no chão (espero que não seja o que parecia), azulejos do banheiro com sujeiras aparentemente fáceis de limpar, vaso sanitário encardido e cheiro ruim, paredes do quarto sujas. Toalhas sem estarem em um plástico, ficando a dúvida se estavam limpas. O estacionamento e localização são boas para quem tem compromissos na zona norte. Café razoável pelo preço da diária Check in e check out rápidos. O custo foi bom, mas infelizmente estava incluso as questões negativas citadas acima.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O sinal de internet no quarto não estava estável, mas como estava cansada acabei dormindo ( só passei 1 noite no local )
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Os quartos precisam ser pintados. As partes baixas das paredes em azulejos nos quartos estão sujas.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sim
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo dentro do esperado
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Nao tinha um som, tive que mudar de quarto porque o ar nao funcionava,alias nem a humilde tv funcionava. Cafe da manha muito simples, mas o pao estava fresquinho. Nao tinha um copo ou taça disponivel. Nao tinha um cafezinho ou lanche para oferecer a tarde.So a partir das 18 horas.Nao sei se volto.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo, localização boa
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
NÃO PODE CLASSIFICAR COMO HOTEL, PARECE MAIS UM MOTEL. MUITO ACABADO E MAU CUIDADO.
Stayed 4 nights in Feb 2026
Verified review

4/10 Poor

Falta de
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Equipe gentil
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness
Razoável
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Muito bom
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Quarto com hidromassagem esta bom.
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
O atendimento da recepcionista foi muito bom, mas as instalações são muito ruins. Acho que era um motel e foi adaptado para um hotel.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Bom dia. Foi bem agradável aa estadia. Fomos bem recebidos, tudo organizado e limpo. Os colaboradores sao bem atenciosos e educados.
Stayed 5 nights in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service
Eu sei avaliar custo benefício, paguei pormum lugar simples, porem deixou muito a desejar quanto a higiene no quarto. E as pessoas que trabalham precisam ser mais simpatucas e expressivas.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Amenities
O Hotel é próximo a um supermercado, farmácia e padaria. Passei poucas horas no hotel mas tinha o necessário para banhar e descansar
Stayed 2 nights in Nov 2025
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort
café da manhã bem básico, quartos antigos com vazamentos no banheiro , travesseiros duros.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modesta
Stayed 1 night in Oct 2025