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Hotel Family

3.0 star property
Pamper yourself with spa treatments or indulge in shopping therapy near iconic concert halls. Enjoy breakfast and lunch options amidst warm hospitality.

Choose dates to view prices

Photo gallery for Hotel Family

A buffet with various food options including pasta, rice, and vegetables. - Hotel Family (São Paulo)
A reception desk with a wooden panel design, a digital screen, and a sign with a warning symbol. - Hotel Family (São Paulo)
A modern building with a central atrium, multiple air conditioning units, and a staircase with black railings. - Hotel Family (São Paulo)
A multi-level courtyard with balconies, potted plants, and outdoor seating areas. - Hotel Family (São Paulo)
A corridor with a reflective floor, a black and white railing, and air conditioning units on the wall. - Hotel Family (São Paulo)
In the heart of São Paulo, Hotel Family offers a welcoming retreat with shopping on site, a hair salon for pampering, and laundry facilities for convenience. Treat yourself to spa services or dine at the on-site restaurant. With free in-room WiFi and perks like luggage storage and an elevator, you'll feel right at home.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room

A single bed with a wooden headboard, a bedside table with a lamp, and a green towel on a shelf.

Double Room

7.4 out of 10
Good
(10 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room, 2 Twin Beds

A neatly folded white towel with embroidered text and a logo, placed on a bed in a hotel room.

Twin Room, 2 Twin Beds

  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Triple Room

A dormitory room with two single beds, a wardrobe, a mirror, and a window.

Triple Room

  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Double Room Single Use

Minibar, desk, WiFi (free), bed sheets

Double Room Single Use

8.0 out of 10
Very good
(9 reviews)
  • 15 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Economy Twin Room

Minibar, desk, WiFi (free), bed sheets

Economy Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Bras neighborhood, Hotel Family is connected to a shopping center. Sala São Paulo Concert Hall and Municipal Theatre of São Paulo are cultural highlights, and travelers looking to shop may want to visit Rua 25 de Marco and Paulista Avenue. Looking to enjoy an event or a game? See what's going on at Expo Center North or Anhembi Convention Center. Visit our São Paulo travel guide
Map
Rua da Juta, 301, Brás, São Paulo, 03010-010

What's nearby

  • A busy street with a sign indicating '25 de Março' and 'Rua Vinte e Cinco de Março'.
    Rua 25 de Marco
    4 min drive - 0.9 miles
  • Shopping 25 Bras Mall
    2 min walk - 0.1 miles
  • Feirinha da Madrugada
    3 min walk - 0.2 miles
  • Mega Polo Moda
    8 min walk - 0.5 miles
  • Worldwide Church of God's Power
    19 min walk - 1.0 mile

Getting around

  • Sao Paulo Bras Station
    3 min drive
  • Bras Metro Station
    18 min walk
  • São Paulo (CGH-Congonhas)
    25 min drive

Restaurants

  • Habib's
    4 min walk
  • Praca De Alimentacao
    6 min walk
  • Restaurante Rainha do Brás
    3 min walk
  • Giraffas
    5 min walk
  • McDonald's
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 35 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 35.00 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Is Hotel Family pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Family?

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM.

What time is check-out at Hotel Family?

Check-out is at noon.

Does Hotel Family provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 3:00 AM–6:30 PM on request. A fee of BRL 100 per person applies.

Where is Hotel Family located?

Located in Bras, this hotel is within 2 mi (3 km) of Rua 25 de Marco, Sala São Paulo Concert Hall, and Municipal Theatre of São Paulo. Liberty Square and Anhembi Convention Center are also within 3 mi (5 km). Bras Metro Station is 18 minutes by foot and Pedro II Station is 22 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Family Reviews

7.6

Good

7.4

Cleanliness

6.8

Location

7.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 298 out of 762 reviews
Rating 8 - Good. 170 out of 762 reviews
Rating 6 - Okay. 150 out of 762 reviews
Rating 4 - Poor. 81 out of 762 reviews
Rating 2 - Terrible. 63 out of 762 reviews

Reviews

Verified

10/10 Excellent

Muriel

Liked: Staff & service, amenities, property conditions & facilities
As atendente maravilhosas atenciosa
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Otima
Stayed 2 nights in May 2024
Verified

6/10 Okay

Luciana A

Disliked: Amenities
.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Rosiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo ótimo
Stayed 3 nights in Jun 2026
Verified

8/10 Good

ETIENE

Liked: Staff & service, amenities
Disliked: Cleanliness
Café da manhã é bom, a equipe atenciosa. A acomodação é simples, ideal para compras no Brás, mas peça no quesito limpeza e manutenção a janela do quarto estava quebrada e não fechava ou abria totalmente, chuveiro pingando, colchão bem ruim, coberta e lençóis pequenos para cama de casal. Mas para o motivo da estadia nos serviu bem a localização e privilegiada. Então o custo benefício compensou.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Heryan

Liked: Cleanliness, staff & service
Boa localização
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Rosana de F. Moreira

O cardapio e bem variado e gostoso
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Taiara

Liked: Cleanliness, staff & service, property conditions & facilities
O ar condicionado funciona tão bem q congelamos, quarto eram bem limpos , a comida era excelente!!!!! E os funcionários eram bem educados. Amo me hospedar lá!
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Cláudio

O ar condicionado não gelava . E a porta do box apertada.e eu sou magro. No mais fica na média . Já os funcionários tanto da recepção limpeza e restaurante são educados e prestativos. Nota 10 pra toda equipe !!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Sandro v

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opçao para hospedagem quem vem fazer compras no braz. Super recomendo.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Regina Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar bem localizado e confortável
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

cesar

Liked: Cleanliness, staff & service
O local é super bem localizado e só!!!
Stayed 1 night in Mar 2026
Verified

8/10 Good

RAIMUNDO

Disliked: Staff & service, property conditions & facilities
Banheiro muito antigo
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jocelini

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel fica bem localizado
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Café da manhã muito ruim Desfalcado
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Edson

Liked: Staff & service
Havia lojas por perto
Stayed 3 nights in Mar 2026
Verified

4/10 Poor

Elves Vieira

Liked: Cleanliness, staff & service, amenities
No anúncio, está com café. Porém, havia, entregar de kits de café, no lugar do café, foi contratado. No último, não entregue, nem o kit de café. Solicito reembolso deste valor.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Wellen

Liked: Cleanliness
Disliked: Staff & service
Tudo ok
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Dorlene

Liked: Cleanliness, staff & service, amenities
Tudo certo. Bom
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

MARIA A N

Liked: Cleanliness, staff & service, amenities
O quarto estava impecável
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

RODRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Stayed 1 night in Sep 2025
Verified

8/10 Good

Marcos

Liked: Cleanliness, staff & service, amenities
Equipe
Stayed 1 night in Dec 2025
Verified

8/10 Good

GLAUCIA C D S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização para compras no Brás!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

PATRICIA DE SOUZA

Liked: Cleanliness, staff & service, amenities
O quarto era Excelente, ótimas estadia e pessoal com um ótimo atendimento, e gentil, café da manhã maravilhoso
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Sérgio Murilo

Liked: Cleanliness, staff & service, amenities
O quarto estava com problema no ar condicionado. Mas foi boa a localização.
Stayed 1 night in Dec 2025