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Hotel Family

3.0 star property
Central hotel with a restaurant connected to a shopping center in São Paulo

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Photo gallery for Hotel Family

Reception
Breakfast and lunch served
Interior
Interior
Building design
In the heart of São Paulo, Hotel Family offers a welcoming retreat with shopping on site, a hair salon for pampering, and laundry facilities for convenience. Treat yourself to spa services or dine at the on-site restaurant. With free in-room WiFi and perks like luggage storage and an elevator, you'll feel right at home.

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Air conditioning
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Minibar, desk, free WiFi, bed sheets

Twin Room, 2 Twin Beds

7.6 out of 10
Good
(19 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Hair dryer
Private bathroom
Minibar
Desk
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, desk, free WiFi, bed sheets

Triple Room

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Hair dryer
Private bathroom
Minibar
Desk
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room

Double Room | Minibar, desk, free WiFi, bed sheets

Double Room

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Hair dryer
Private bathroom
Minibar
Desk
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room Single Use

Minibar, desk, free WiFi, bed sheets

Double Room Single Use

8.6 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Hair dryer
Private bathroom
Minibar
Desk
  • 15 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Rua da Juta, 301, Brás, São Paulo, 03010-010

What's nearby

  • Rua 25 de Marco - 16 min walk - 0.9 miles
  • Expo Center North - 5 min drive - 2.6 miles
  • Anhembi Convention Center - 6 min drive - 2.9 miles
  • Paulista Avenue - 7 min drive - 3.1 miles
  • Allianz Parque - 10 min drive - 4.7 miles

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Rainha da Miller - ‬4 min walk
  • ‪Rei do Falafel - ‬5 min walk
  • ‪Ripa na Brasa - ‬5 min walk
  • ‪Habib's - ‬4 min walk
  • ‪Churrascaria Gaúcha - ‬5 min walk

About this property

Hotel Family

Hotel near Rua 25 de Marco
Located close to Municipal Theatre of São Paulo and Sala São Paulo Concert Hall, Hotel Family provides shopping on site, laundry facilities, and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.
You'll also find perks like:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and luggage storage
  • An elevator, smoke-free premises, and a reception hall
  • A TV in the lobby, a 24-hour front desk, and a vending machine
Room features
All 223 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and minibars.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Ceiling fans, daily housekeeping, and desks

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee: BRL 34.99 per person
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hotel Family Paulista

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 34.99 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Frequently asked questions

Is Hotel Family pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Family?

This property doesn't offer parking.

What time is check-in at Hotel Family?

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM.

What time is check-out at Hotel Family?

Check-out is at noon.

Does Hotel Family provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 3:00 AM–6:30 PM on request. A fee of BRL 100 per person applies.

Where is Hotel Family located?

Located in Bras, this hotel is within 2 mi (3 km) of Rua 25 de Marco, Sala São Paulo Concert Hall, and Municipal Theatre of São Paulo. Liberty Square and Anhembi Convention Center are also within 3 mi (5 km). Bras Metro Station is 18 minutes by foot and Pedro II Station is 22 minutes.

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Hotel Family Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 226 out of 612 reviews
Rating 8 - Good. 135 out of 612 reviews
Rating 6 - Okay. 124 out of 612 reviews
Rating 4 - Poor. 71 out of 612 reviews
Rating 2 - Terrible. 56 out of 612 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Muriel

Liked: Staff & service, amenities, property conditions & facilities
As atendente maravilhosas atenciosa
Stayed 3 nights in Apr 2024

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Otima
Stayed 2 nights in May 2024

6/10 Okay

Aeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Rita

Stayed 2 nights in May 2025

8/10 Good

Ana Flávia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Marli dos Santos da

Liked: Staff & service
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Élida Rodrigues Luchesi

Liked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorei o café da manhã muito bom
Stayed 1 night in Apr 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Luciano

Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

2/10 Terrible

MARIA A N

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Eliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

João Marcos

Stayed 1 night in Jan 2025

8/10 Good

Tarara de

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bem localizado, limpo, confortável, o atendimento e bom. Só o wi-fi que era ruim. Mas no geral achei muito bom.
Stayed 2 nights in Apr 2025

10/10 Excellent

Clecia Aparecida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

noelson pinto

Stayed 1 night in Apr 2025

6/10 Okay

Ana Carolina

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Damile

Stayed 4 nights in Mar 2025

2/10 Terrible

Pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2025

10/10 Excellent

Jhefferson

Stayed 3 nights in Mar 2025

10/10 Excellent

Walter

Liked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

anselmo

Stayed 1 night in Mar 2025

6/10 Okay

Vanilda

Stayed 2 nights in Mar 2025