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Hotel Family

3.0 star property
Central hotel with a restaurant connected to a shopping center in São Paulo

Choose dates to view prices

Photo gallery for Hotel Family

Reception
Building design
Interior
Interior
Breakfast and lunch served
In the heart of São Paulo, Hotel Family offers a welcoming retreat with shopping on site, a hair salon for pampering, and laundry facilities for convenience. Treat yourself to spa services or dine at the on-site restaurant. With free in-room WiFi and perks like luggage storage and an elevator, you'll feel right at home.

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Laundry
  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Double Room | Minibar, desk, free WiFi, bed sheets

Double Room

7.2 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Private bathroom
Hair dryer
Minibar
Daily housekeeping
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Minibar, desk, free WiFi, bed sheets

Twin Room, 2 Twin Beds

7.4 out of 10
Good
(20 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Private bathroom
Hair dryer
Minibar
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, desk, free WiFi, bed sheets

Triple Room

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Private bathroom
Hair dryer
Minibar
Daily housekeeping
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Single Use

Minibar, desk, free WiFi, bed sheets

Double Room Single Use

8.6 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Private bathroom
Hair dryer
Minibar
Daily housekeeping
  • 15 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Located in Bras neighborhood, Hotel Family is connected to a shopping center. Sala São Paulo Concert Hall and Municipal Theatre of São Paulo are cultural highlights, and travelers looking to shop may want to visit Rua 25 de Marco and Paulista Avenue. Looking to enjoy an event or a game? See what's going on at Expo Center North or Anhembi Convention Center.
Visit our São Paulo travel guideOpens in a new window
Map
Rua da Juta, 301, Brás, São Paulo, 03010-010

What's nearby

  • Rua 25 de Marco - 16 min walk - 0.9 miles
  • Expo Center North - 5 min drive - 2.6 miles
  • Anhembi Convention Center - 6 min drive - 2.9 miles
  • Paulista Avenue - 7 min drive - 3.1 miles
  • Allianz Parque - 10 min drive - 4.7 miles

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Praca De Alimentacao - ‬6 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Rainha da Miller - ‬4 min walk
  • ‪Ripa na Brasa - ‬5 min walk
  • ‪Rei do Falafel - ‬5 min walk

About this property

Hotel Family

Hotel near Rua 25 de Marco
Located close to Municipal Theatre of São Paulo and Sala São Paulo Concert Hall, Hotel Family provides shopping on site, laundry facilities, and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.
You'll also find perks like:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a porter/bellhop
  • A reception hall, a TV in the lobby, and luggage storage
  • A 24-hour front desk, an elevator, and a vending machine
Room features
All 223 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and minibars.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Ceiling fans, daily housekeeping, and desks

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee: BRL 34.99 per person
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hotel Family Paulista

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 34.99 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Frequently asked questions

Is Hotel Family pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Family?

This property doesn't offer parking.

What time is check-in at Hotel Family?

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM.

What time is check-out at Hotel Family?

Check-out is at noon.

Does Hotel Family provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 3:00 AM–6:30 PM on request. A fee of BRL 100 per person applies.

Where is Hotel Family located?

Located in Bras, this hotel is within 2 mi (3 km) of Rua 25 de Marco, Sala São Paulo Concert Hall, and Municipal Theatre of São Paulo. Liberty Square and Anhembi Convention Center are also within 3 mi (5 km). Bras Metro Station is 18 minutes by foot and Pedro II Station is 22 minutes.

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Hotel Family Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 249 out of 658 reviews
Rating 8 - Good. 147 out of 658 reviews
Rating 6 - Okay. 133 out of 658 reviews
Rating 4 - Poor. 72 out of 658 reviews
Rating 2 - Terrible. 57 out of 658 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Otima
Stayed 2 nights in May 2024

6/10 Okay

Omar

Stayed 1 night in Aug 2025

4/10 Poor

Lorena Maria

Disliked: Room comfort
A estadia foi ruim, chuveiro sem opção de regular jato que ia direto para o box. Ar condicionado somente frio, instalação elétrica precária, acústica horrível, barulho a noite toda, café da manhã variado mas produtos de baixa qualidade, atendimento da recepção muito rude.
Stayed 3 nights in Jul 2025

8/10 Good

ROSA

Stayed 2 nights in Jun 2025

8/10 Good

ANDRE LUIS

Stayed 1 night in Jul 2025

8/10 Good

Cristiano

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Atendimento nota 10

A estadia foi razoável, atendimento das meninas da recepção foi nota 10, porém o quarto deixou a desejar, banheiro estava meio sujo quando cheguei, mas a experiência como um todo foi ótima, agradeço a equipe, o hotel é bem localizado no Brás em SP.
Stayed 2 nights in Jun 2025

2/10 Terrible

Fábio Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Fabio roberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Péssimo, não recomendo.

Já estive neste hotel a uns anos atrás e Era bom, mas agora o hotel está horrível, sujo, roupa de cama e banho encardidas, móveis deteriorados, fechadura estragada, ar condicionado não funcionava,sem falar no café da manhã que não tem quase opção nenhuma.
Stayed 2 nights in Jun 2025

8/10 Good

Jhonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Eliete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jaqueline

Stayed 1 night in Jun 2025

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Jaqueline

Liked: Cleanliness, property conditions & facilities, room comfort
O hotel tem uma localização perfeita, mas o atendimento é um pouco complicado por uma grande rotatividade
Stayed 1 night in Jun 2025

6/10 Okay

MARCELO

Stayed 2 nights in Jun 2025

10/10 Excellent

Eliane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Rubia

Stayed 2 nights in Jun 2025

10/10 Excellent

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Thais thanandra

Stayed 1 night in May 2025

6/10 Okay

Brenner

Stayed 1 night in May 2025

6/10 Okay

Aeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Rita

Stayed 2 nights in May 2025

8/10 Good

Ana Flávia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Marli dos Santos da

Liked: Staff & service
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

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