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Charlie Itaim

3.0 star property

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Property amenity - Charlie Itaim (São Paulo)
Indoor pool - Charlie Itaim (São Paulo)
Property entrance - Charlie Itaim (São Paulo)
Porch - Charlie Itaim (São Paulo)
Standard Studio, 1 Double Bed | Hypo-allergenic bedding, free WiFi, bed sheets - Charlie Itaim (São Paulo)
Charlie Itaim provides amenities like laundry facilities and a gym. Stay connected with free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Studio, 1 Double Bed

Hypo-allergenic bedding, free WiFi, bed sheets

Standard Studio, 1 Double Bed

  • Sleeps 2
  • Free WiFi

View all photos for Standard Studio, 2 Twin Beds

Hypo-allergenic bedding, free WiFi, bed sheets

Standard Studio, 2 Twin Beds

  • Sleeps 2
  • Free WiFi

View all photos for Standard Studio, 1 Double Bed

Standard Studio, 1 Double Bed | Hypo-allergenic bedding, free WiFi, bed sheets

Standard Studio, 1 Double Bed

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Studio, 2 Twin Beds

Standard Studio, 2 Twin Beds | Bathroom | Shower, towels

Standard Studio, 2 Twin Beds

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Itaim Bibi, a neighborhood in São Paulo, is home to Charlie Itaim. Paulista Avenue and Avenida Engenheiro Luís Carlos Berrini are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Ibirapuera Park. Check out an event or a game at MorumBIS, and consider making time for São Paulo Zoo, a top attraction not to be missed. Visit our São Paulo travel guide
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Map
R. João Cachoeira,1577, São Paulo, SP, 04535-015

What's nearby

  • Aerial Shot of Avenue Brigadeiro Faria Lima, Sao Paulo, Brazil
    Brigadeiro Faria Lima Avenue
    9 min walk - 0.5 miles
  • Aerial view of Ibirapuera in Sao Paulo, Brazil
    Ibirapuera Park
    13 min walk - 0.7 miles
  • Shopping Vila Olimpia
    16 min walk - 0.9 miles
  • JK Iguatemi Shopping Mall
    4 min drive - 1.2 miles
  • Avenida Engenheiro Luís Carlos Berrini
    6 min drive - 1.6 miles

Getting around

  • Sao Paulo Olympic Village Station
    3 min drive
  • Moema Station
    4 min drive
  • São Paulo (CGH-Congonhas)
    14 min drive

Restaurants

  • Corrientes 348
    3 min walk
  • Styllos Panificadora
    3 min walk
  • Bárbaro
    3 min walk
  • Canelle Healthy Co.
    4 min walk
  • Rainha Do Itaim
    1 min walk

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Property amenities

Pool/Spa

  • Indoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Free self parking on site

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Laundry

  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Services and conveniences

  • Free bottled water

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Does Charlie Itaim have a pool?

Yes, this property has an indoor pool.

Is Charlie Itaim pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Charlie Itaim?

Check-in start time: 3:00 PM; Check-in end time: 2:00 PM.

What time is check-out at Charlie Itaim?

Check-out is at 11:00 AM.

Where is Charlie Itaim located?

Located in Itaim Bibi, this apartment building is within 1 mi (2 km) of Hospital Vila Nova Star and Ibirapuera Park. Paulista Avenue and Rua Augusta are also within 3 mi (5 km). Moema Station is 25 minutes by foot and Sao Paulo Olympic Village Station is 25 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Charlie Itaim Reviews

8.2

Very Good

8.0

Cleanliness

7.6

Amenities

7.6

Property conditions & facilities
Rating 10 - Excellent. 193 out of 362 reviews
Rating 8 - Good. 68 out of 362 reviews
Rating 6 - Okay. 47 out of 362 reviews
Rating 4 - Poor. 21 out of 362 reviews
Rating 2 - Terrible. 33 out of 362 reviews

Reviews

Verified

8/10 Good

Jose

Liked: Room comfort, communication

Good cost benefit

Communication was ok, WhatsApp always replied. Garage door in&out done with msg on WhatsApp to open the gate. Location is perfect, cleaning could be better. Few issues with maintenance like water drain on the sink ( almost clogged) and water to fill the toilet bowl ( low pressure ). Nice facilities on the building. Overall I would recommend and would stay again in the future.
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Leandro

Liked: Cleanliness, check-in, communication, listing accuracy
Great location in the center of the Sao Paulo!
Stayed 2 nights in May 2026
Verified

4/10 Poor

Regina

Liked: Check-in
Disliked: Cleanliness
The apartments need a maintenance everything it’s poor condition furniture , faucets are damaged, my first 3 days was all about fixing something even the toilet flush valve was broken. The location fantastic but I’m not going back there.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Federico

Liked: Cleanliness, property conditions & facilities, communication
All was great
Stayed 3 nights in Oct 2024
Verified

2/10 Terrible

Sergio

Liked: Cleanliness, amenities
Disliked: Communication
Service sucks
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Fausto

Disliked: Cleanliness, room comfort, communication
Charlie Itaim always has the worst service out of all of Itaim. They only speak with you through WhatsApp and their attendants are rude and have no idea of what they are doing
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

bei

Liked: Cleanliness, amenities, property conditions & facilities, communication
good
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Qin Hua

Liked: Cleanliness, property conditions & facilities, communication
Very nice
Stayed 20 nights in Apr 2024
Verified

10/10 Excellent

Qin Hua

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice
Stayed 12 nights in Apr 2024
Verified

2/10 Terrible

Verified traveler

Disliked: Communication

Very difficult check in

Decent place but terrible communication No front desk and very difficult and frustrating check in process
Stayed 5 nights in May 2024
Verified

4/10 Poor

Simon

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This property is a joke! The property is dirty and the things broke around. Hot water didn’t work and toilet/bidet is not working. The property communication is broken, and when we reached out to the security team, they asked us to check and inspect the electrical panel, and then they offered us to use the SPA open showers and facilities instead.
Stayed 16 nights in Apr 2025
Verified

2/10 Terrible

Maria

Disliked: Property conditions & facilities, communication
DO NOT STAY HERE! It is NOT SAFE! They gave my door’s security code to a men that enter my room in the middle of the night. I would upload pictures if I could!! Do yourself a favor and don’t stay here!
Stayed 5 nights in Jan 2024
Verified

4/10 Poor

Rafael

Liked: Cleanliness, room comfort
Disliked: Communication

Automated horro

Horrible communication and service!! Everything is automated.. and is very difficult to communicate or express… I had to wait in the rain after I was lied there was no lobby.. hated everything about the automated system and this company
Stayed 3 nights in Nov 2024
Verified

2/10 Terrible

Maria

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I wouldn’t stay here again even if it was free! The locks are digital and the indoor lock does not work (I tried with 3 rooms from my family). I found out the lock doesn’t work because i woke up with A MAN IN MY ROOM IN THE MIDDLE OF THE NIGHT!!
Stayed 15 nights in Jan 2024
Verified

4/10 Poor

B

Disliked: Cleanliness, room comfort, communication

Dirty and not well maintained.

We received no information for Check-in. The only contract number was a Whatsapp number answered by a robot. It was very dificult to manage to speak with a real person. In the meantime we were locked outside the apartment, not knowing what to do, at night. Once inside, the walls are not well maintained. It doesn’t look neat. The curtains are very dirty (picture attached), as well as the furniture (picture attached). The toilet seat was broken. For something in the area of Itaim Bibi, it’s sure disappointing and not worth what they charge. There wasn’t even a bottle of water in the fridge.
Dirty curtains.
Dirty walls
Dirty furniture
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Fausto

Disliked: Room comfort, communication

Stay well away

Charlie Itaim is really going downhill. In the past 5 years I’ve stayed multiple times here and the service is going down and down and down. This time my bathroom didn't have a mirror, impossible to shave for example. But the mirror used to be there, it just was probably broken and never replaced. My room didn’t have WiFi working for 1 week, had to use a very slow connection from and adjoining room. The cutlery they provide you is less and less. You get 2 glasses, 2 forks, 2 knife’s, it’s so sad how they count the amount of stuff they provide in this way instead of taking care of providing good service. I will find a different accommodation for my next SP trip.
Stayed 5 nights in Apr 2025
Verified

4/10 Poor

Carolina

Liked: Cleanliness, room comfort
Disliked: Communication

Frustrating if you need any help

The place is pretty nice. I normally don't care about customer service BUT in their customer service is terrible. It's mostly a chat bot over WhatsApp. Hopefully, eventually a person answers and often isn't very helpful either. One of the problems was that my internet didn't work the whole time I was there (5 days). And I wasted quite a bit of time trying to talk with customer service to try to get help to get it fixed.
Stayed 5 nights in Feb 2023
Verified

2/10 Terrible

Fausto

Disliked: Cleanliness, room comfort, communication

Try somewhere else in flats, or even an Hotel

I've stayed in this building in the past in flats owned by a competitor of Charlie - they were called Casaí, and the service was 1000x better. Charlie is a bad service provider, when you book with them the only way you have to communicate is through Whatsapp message, they don't have a number you can call, you can't call through Whatsapp as well, only messages. They also never identify themselves in the chats, sometimes you can be lucky and find someone that is friendly, most times you will find someone that argues with you all the time. Location is great for however has business to do in Faria Lima, but the quality is going downhill. For example these flats used to have loads of pillows, they now only have 2; it used to have big sized garbage cans, now only have tiny bathroom ones; it used to have a proper amount of cutlery/glasses, now you get whatever wasn't yet broken. I hope someone quickly makes a competitor to Charlie so I can stay somewhere else.
Stayed 4 nights in Apr 2023
Verified

2/10 Terrible

Fausto

Disliked: Room comfort, communication

We need more flats in Itaim Bibi not by Charlie

These flats used to be managed by a different company and were wonderful in the past. Nowadays the only communication you get is through Whatsapp messages with staff that try to go out of their way to be horrible with you, and that won't care about 50% of your problems. My flat only had 1 pillow, I complained, they didn't bring any extra pillow. My flat wifi password didn't work, they didn't care at all, took them 4 days to come over to the flat to see the problem (fortunately I had reset the router and used the default wifi name and password); you want to do early check in? Who do you think you are? A customer that requires proper service? We don't operate with those kinds of people here! Want to do a late check out? You must be kidding, get out of the room! In this trip there were only 2 pillows in the bed; 1 small lousy pillow in the sofa; there was no extra blankets/duvets provided in case it gets cold; the outside area used to have 2 identical chairs and now you only get 1 (don't complain customer! I told you not to complain). So... the people that manage these flats should really be managing a rundown pension in some favela, and not managing what is a good building and flats that have a LOT of potential - that is the main problem, this could be great if it wasn't the service involved. I get anxious - in a bad way - when I stay here, thinking - how are they going to ruin my stay this time? God... dreadful...
Stayed 1 night in May 2023
Verified

10/10 Excellent

Raphaela

Liked: Cleanliness, check-in, communication, listing accuracy
O quarto já está precisando de manutenção! O sofá e as poltronas precisam ser limpas! Estão manchadas e sujas de uso. E tive que desentupir a pia do banheiro todos os dias. Mas, tirando isso, a estrutura do prédio é bem legal e tem uma excelente localização.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

JÚLIA

Liked: Cleanliness, check-in, communication, listing accuracy
Tudo impecável.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Claudio

Liked: Cleanliness, communication, listing accuracy
Disliked: Check-in
Tudo limpo e funcionando perfeitamente, conforme a anuncio, checkin online é interessante, porém a plataforma é péssima
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Angelina

Disliked: Cleanliness
Limpeza do quarto e manutenção dos utensílios
Stayed 5 nights in Feb 2026
Verified

6/10 Okay

Denise

Liked: Cleanliness
Disliked: Communication
As roupas de cama e banho estão muito desgastadas. Localização excelente
Stayed 5 nights in Feb 2026
Verified

4/10 Poor

Valdeci

Disliked: Cleanliness, amenities
Quarto com cheiro de mofo e muito cheiro de cigarro, pias e limpeza muito mal feitas, muito ruim infelizmente, ja fiquei outras vezes mais esta esta pessimo
Stayed 1 night in Jan 2026