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Soft Win Hotel São Luis

Property class: 3

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Photo gallery for Soft Win Hotel São Luis

A modern high-rise building with multiple floors, featuring a mix of balconies and windows. - Soft Win Hotel São Luis (São Luís)
A modern lobby with a high ceiling, large windows, and a seating area with bean bags and a sofa. - Soft Win Hotel São Luis (São Luís)
A modern lobby with a large TV screen, comfortable seating, and large windows offering a view outside. - Soft Win Hotel São Luis (São Luís)
A hotel room with two beds, a desk, a chair, and a window with curtains. - Soft Win Hotel São Luis (São Luís)
A buffet with various food items and a coffee machine. - Soft Win Hotel São Luis (São Luís)
You can look forward to a coffee shop/cafe, a restaurant, and a snack bar/deli at Soft Win Hotel São Luis. Stay connected with free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Breakfast available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room, City View

A hotel room with a bed, a white headboard, and a patterned bedspread.

Standard Double Room, City View

7.8 out of 10
Good
(43 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room, 2 Twin Beds, City View

A hotel room with two beds, a desk, a chair, and a window with curtains.

Standard Twin Room, 2 Twin Beds, City View

8.4 out of 10
Very good
(8 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin Room Standard

Minibar, desk, blackout drapes, iron/ironing board (on request)

Twin Room Standard

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room Standard

Minibar, desk, blackout drapes, iron/ironing board (on request)

Double Room Standard

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located near the beach, Soft Win Hotel São Luis is in Ponta D'areia, a neighborhood in São Luís. Stone of Remembrance and Ribeirao Fountain are local landmarks, and travelers looking to shop may want to visit Tropical Shopping and São Luís Central Market. Domingos Vieira Filho Popular Culture Center and CCVM - Centro Cultural Vale Maranhão are also worth visiting. Visit our São Luís travel guide
Map
Rua 28, Lote 04, Quadra 21, 4, Ponta d'Areia, São Luís, MA, 65071-365

What's nearby

  • A sunset over a calm sea with boats and birds on the shore.
    Ponta d'Areia Beach
    17 min walk - 0.9 miles
  • Mirante da Lagoa
    3 min drive - 1.5 miles
  • Tropical Shopping
    6 min drive - 1.7 miles
  • São Luís Central Market
    8 min drive - 4.6 miles
  • Olho d'Agua Beach
    10 min drive - 6.2 miles

Getting around

  • Anjo da Guarda Station
    27 min drive
  • Sao Luis (SLZ-Marechal Cunha Machado Intl.)
    29 min drive

Restaurants

  • Shin Sushi
    4 min drive
  • Ferreiro Grill Slz Shopping
    9 min drive
  • D’ LUCCA Restaurante
    4 min drive
  • Estrela D'alva do Gaúcho
    3 min drive
  • Val Lanches
    5 min drive

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  • Free WiFi
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: BRL 30 for adults and BRL 30 for children
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room crib
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 52.5 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 30 for adults and BRL 30 for children
  • Pet fee: BRL 52.5 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and window guards

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 31 March

Frequently asked questions

Is Soft Win Hotel São Luis pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of BRL 52.5 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Soft Win Hotel São Luis?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Soft Win Hotel São Luis?

Check-out is at noon.

Where is Soft Win Hotel São Luis located?

Located in Ponta D'areia, this hotel is within 2 mi (3 km) of Amapá Biodiversity Corridor, Mirante da Lagoa, and Ponta d'Areia Beach. Tropical Shopping and Ceuma University are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Soft Win Hotel São Luis Reviews

8.0

Very Good

8.4

Cleanliness

8.0

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 408 out of 1008 reviews
Rating 8 - Good. 319 out of 1008 reviews
Rating 6 - Okay. 185 out of 1008 reviews
Rating 4 - Poor. 63 out of 1008 reviews
Rating 2 - Terrible. 33 out of 1008 reviews

Reviews

Verified review

10/10 Excellent

Obaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Near by pretty much every other city or town. There are several restaurants near by walk distance/ bars and convenience store. Wonderful friendly staff. I highly recommend it
Stayed 4 nights in Jan 2024
Verified review

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bom
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Top
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Felipe

Liked: Staff & service
Ok
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Bruno

Liked: Cleanliness
Disliked: Staff & service
.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

david

Liked: Cleanliness
Disliked: Staff & service
Checking in was the most horrendous experience I’ve ever dealt with in my life they took copies of my drivers license credit card passport made me fill out numerous documents and I’ve already prepaid for the room absolute terrible customer service. Also the bed had no blanket sheet only and two very small pillows nice clean place, but the amenities were horrible and the customer service is worse. I would not recommend it if you were an American or any foreigner.
Stayed 1 night in May 2026
Verified review

8/10 Good

Francisco de Assis

Liked: Cleanliness, staff & service, property conditions & facilities
Ver is fine, bur the
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Ademir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendo
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Eliete

Tive problemas que resolvi
Stayed 5 nights in Aug 2024
Verified review

10/10 Excellent

Antônia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiente limpo, organizado e cheiroso
Stayed 3 nights in May 2026
Verified review

2/10 Terrible

Kaynan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Primeiro que a estadia não estava inclusa o café da manhã e eu quis adicionar mas não consegui então não tenho o que falar se o café foi bom ou não.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Cristiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto impecável, limpo, organizado e com atendimento diferenciado.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Milena

Liked: Cleanliness, staff & service
Fiquei surpresa ao saber que nao havia café incluído nesse hotel. Ao filtrar no hoteis.com eu selecionei os hoteis que ofereciam café, mas nao estava claro qje que deveria ser pago a parte. 30 reais por pessoa, café bem fraco, e eles recolhem tudo as 9h59. Poderia ter pago um pouco mais com café em outro local. O chuveiro do quarto que nos colocaram era minúsculo, fora dos padrões, e nao existem colchas, apenas lençois nos quartos. Paga ter colcha precis pagar. Fora esses inconvenientes, a equipe foi prestativa e a localização e eram boa.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

FELIPE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Banheiro minúsculo
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito boa estadia atendimento ótimo
Stayed 1 night in May 2026
Verified review

6/10 Okay

Adélio

Não disponibiliza cobertor e todos os dias tinha que pedir toalha pois na arrumação não deixava no quarto!
Stayed 7 nights in May 2026
Verified review

8/10 Good

Patrícia

Liked: Cleanliness, staff & service, property conditions & facilities
O check-in tinha apenas uma funcionária na recepção o que conturbou e demorou um pouco, embora fizemos o novo pré-check-in antes. Quarto sempre limpo. Equipe de funcionários prestativos. Se atentem café da manhã disponível, não incluído (foi ai que não me atentei). Os funcionários do restaurante sempre de cara fechada e poucos solícitos. Café a parte - R$30 reais por pessoa, razoável a variedade. Não fornecem toalha de rosto, somente de banho e nem cobertor (fazem locação da coberta). Mas, deduzimos que deve ser tradição da região, pois outros hotéis também não fornecem. Tem frigobar vazio, para vc utilizar, mas não tem copos. O restaurante sede copo plástico, se for pedir. o banheiro é pequeno demais, limita-se ao espaço da privada e quase a mesma dimensão para o box, super apertado. A pia fica para fora do banheiro, no quarto. Resumindo, a estrutura é razoavelmente nova e bem limpa, acho que isso importa mais do que não ter alguns itens. Somente quarto duplo, tive que locar 2 quartos um para mim e meu marido e outro para meu filho, maior de idade. Não sei como acomodam quem tem criança, apesar de não ter visto criança no hotel.
Stayed 6 nights in May 2026
Verified review

6/10 Okay

geraldo

Li algumas avaliaçoes e achei exagero.. Mas o banheiro é realmente muuuuiitttto pequeno.. E, no caso do apto 701, é escuro. A iluminaçao parece estar com defeito. Atençao que o café é pago à parte no local, valor de R$ 30,00. No mais, o hotel é aceitável.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

JOSE CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto é confortável, atende bem para o valor cobrado. O banheiro é bem pequeno, apertado para usar o vaso. Café da manhã pago a parte, 30 reais, justo pelo valor...nada demais mas com opções suficientes para um bom desjejum.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Edmilson silva dos

Liked: Cleanliness, staff & service, amenities
Muito bom, Cam boa e excelente localização
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Neulisvania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A única questão é em relação ao tamanho dos banheiros, são muito pequenos, apertados demais!
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Artimes

Liked: Staff & service
Disliked: Property conditions & facilities
Muito básico , fraco demais
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo custo benefício
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Quarto ok.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
Gosto da localização do hotel, pois fica próximo de diversos pontos turísticos, a limpeza no dia estava impecável, funcionários muito atenciosos e o café da manhã sempre com muita variedade.
Stayed 1 night in Apr 2026