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Sheraton Santos Hotel

4.0 star property
Family-friendly hotel with an indoor pool connected to a shopping center in Santos

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Photo gallery for Sheraton Santos Hotel

Lobby lounge
Lobby lounge
Indoor pool, open 6:00 AM to 10:00 PM, free cabanas, sun loungers
Property amenity
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Bar
  • Parking available
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking | Bathroom | Shower, free toiletries, hair dryer, bathrobes

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, minibar, desk, blackout drapes

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking | 1 bedroom, minibar, desk, blackout drapes

Classic Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Non Smoking

Classic Room, 2 Queen Beds, Non Smoking | 1 bedroom, minibar, desk, blackout drapes

Classic Room, 2 Queen Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • 38 sq m
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Map
Rua Guaiaó, 70 - Aparecida, Santos, 11035-260

What's nearby

  • Praiamar Shopping Mall - 1 min walk - 0.0 miles
  • Ponta da Praia Beach - 8 min walk - 0.5 miles
  • Santos Harbor - 2 min drive - 1.4 miles
  • Gonzaga Beach - 4 min drive - 1.8 miles
  • Pitangueiras Beach - 13 min drive - 4.5 miles

Getting around

  • Pinheiro Machado Station - 6 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Kopenhagen - ‬5 min walk
  • ‪Outback Steakhouse - ‬1 min walk
  • ‪Laticínios Marcelo Wine Bar - ‬1 min walk
  • ‪O Lagar Restaurante - ‬1 min walk

About this property

Sheraton Santos Hotel

Upscale family-friendly hotel near Santos Harbor
At Sheraton Santos Hotel, you can look forward to a poolside bar, a garden, and a playground. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, O Lagar Restaurant, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An indoor pool with free cabanas and sun loungers
  • Buffet breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-in, a computer station, and a 24-hour front desk
  • 11 meeting rooms, concierge services, and smoke-free premises
  • Guest reviews say great things about the helpful staff
Room features
All 212 rooms boast comforts such as air conditioning and bathrobes, as well as perks like free WiFi and sound-insulated walls.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with showers and bidets
  • Free infant beds, daily housekeeping, and desks

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered valet parking on site (BRL 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; BRL 65 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby Bar
  • O Lagar Restaurant

Things to do

  • Arcade/game room
  • Free children's club
  • Gym
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room crib
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 11 meeting rooms
  • 11,560 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BRL 165.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BRL 5.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately BRL 65 per person
  • Covered valet parking fee: BRL 50 per day
  • Rollaway bed fee: BRL 165.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Santos
Sheraton Santos Hotel Brazil
Sheraton Santos Hotel Hotel
Sheraton Santos Hotel Santos
Sheraton Santos Hotel Hotel Santos

Frequently asked questions

Does Sheraton Santos Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–10:00 PM.

Is Sheraton Santos Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Santos Hotel?

Valet parking is available for BRL 50 per day.

What time is check-in at Sheraton Santos Hotel?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. Late check-in is available during limited hours.

What time is check-out at Sheraton Santos Hotel?

Check-out is at noon.

Where is Sheraton Santos Hotel located?

This family-friendly Santos hotel is located by the sea, within a 10-minute walk of Praiamar Shopping Mall, Aparecida Beach, and Ponta da Praia Beach. Beach Edge Gardens and SESC Santos Conference Center are also within 10 minutes.

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Sheraton Santos Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 763 out of 987 reviews
Rating 8 - Good. 168 out of 987 reviews
Rating 6 - Okay. 35 out of 987 reviews
Rating 4 - Poor. 10 out of 987 reviews
Rating 2 - Terrible. 11 out of 987 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ellen

Liked: Amenities, property conditions & facilities
Lovely spacious room, comfortable cosy bed, beautifully designed large bathroom, loved the walk in shower; great gym with all the equipment I needed, super clean, great service, yummy breakfast
Stayed 2 nights in May 2025

10/10 Excellent

Fidaa

Liked: Cleanliness, amenities, property conditions & facilities
It was perfect
Stayed 4 nights in Feb 2025

10/10 Excellent

Reginaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gold

Excelente
Stayed 1 night in Oct 2024

10/10 Excellent

anselmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Maravilhoso
Stayed 3 nights in Nov 2024

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel location very nice
Stayed 1 night in Aug 2024

10/10 Excellent

Giane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Amazing Staying, Organized, Clean, Breakfast Awesome, restaurant high end from food to service, Love it and surely I’ll come back and recommend to friends and family
Stayed 2 nights in Nov 2024

2/10 Terrible

Siu pang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel receptionist had a very bad attitude, was full of lies, and the bed sheets in the room were extremely dirty.
Stayed 1 night in Jan 2025

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Definitely a good pick for before or after a cruise. The only reason I did not give it 5⭐️ is that they have no concierge so not much in terms of getting advice on what is going on in the area. Not everything that is happening is easy to find online. A concierge service would have been super helpful.
Stayed 3 nights in Dec 2024

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 2 nights in Jun 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time @ the sheraton santos

Without a shadow of doubt the best hotel ive stayed in @ Santos Good size room , great wifi , good breakfast Virtually next door to the best shopping mall in Santos & Carrefour supermarkets All the staff spoke English which is a bonus for brasil 10 minute walk to the nearest beach Very quiet of an evening Overall a perfect stay
Stayed 2 nights in Jul 2024

6/10 Okay

francisco

Liked: Cleanliness
Disliked: Property conditions & facilities
Asked for my room to be cleaned after two days. I usually try to safe the planet by only having my to cleaned every other two-three days after arrival. Had to talk to five people For the to To be cleaned and it was a disaster. They left the room terribly dirty. The floor was simply vile. Even the lady who is in charge of the team / rooms standard and Over and took pictures to show to the team what a disgusting job they had done. Simply unacceptable. I have stayed here several times before but this time may be my last. I had to clean the bathroom Floor myself. I am tired of spending so much money and the hotels and Expedia are the ones to benefit from it. Just not fair. You provide us with a service which we pay in return. You don’t give out money back so you? You simply expect us to putt up with this low standard of service while charming us thousands. Enough is enough. Stop apologising and do your job. Shame on you all

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel novo com uma equipe muito boa e diversas comodidades a uma curta distância.
Stayed 2 nights in May 2025

2/10 Terrible

Daniel

Stayed 3 nights in Jun 2023

10/10 Excellent

Alejandro Javier Chávez

Stayed 3 nights in Apr 2025

10/10 Excellent

Vladyslav

Stayed 2 nights in Mar 2025

10/10 Excellent

Alcina Ramos

Stayed 2 nights in Mar 2025

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Lars Petter

Stayed 4 nights in Feb 2025

10/10 Excellent

Camila

Stayed 2 nights in Mar 2025

10/10 Excellent

anselmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Voltaremos sempre

Me deixaram entrar antes da hora por eu ter chegado antes de viagem, mas o check in tinham umas 10 pessoas e só dois atendentes em pleno carnaval, não é culpa deles porque tinham agilidade mas estavam sobrecarregados. O local de café da manhã é lindíssimo, itens do café são coisas comuns. A cama e travesseiros são excepcionais! Um ponto a melhorar seria pela questão do valor da diária e mesmo assim ter que pagar mais R$ 50,00 por dia de estacionamento.
Stayed 1 night in Mar 2025

10/10 Excellent

FERNANDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

EUGÊNIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

O melhor hotel de Santos

Hotel excelente, localização perfeita, funcionários atenciosos, café da manhã maravilhoso. Super indico.
Stayed 1 night in Mar 2025

10/10 Excellent

claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Gabriel

Liked: Cleanliness, staff & service, room comfort
Pelo preço a televisão não ser smart é inacreditável!
Stayed 5 nights in Feb 2025