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Novotel Santos Gonzaga

4.0 star property
Hotel with bars, a short walk to Gonzaga Beach

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Photo gallery for Novotel Santos Gonzaga

Front of property
1 bedroom, minibar, in-room safe, desk
2 bars/lounges
Exterior
Sports facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Pet friendly
  • Parking available
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Apartment, 1 Double Bed

Standard Apartment, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk

Standard Apartment, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Apartment, 1 Queen Bed, View

Executive Apartment, 1 Queen Bed | 1 bedroom, minibar, in-room safe, desk

Executive Apartment, 1 Queen Bed, View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Eco-friendly toiletries
  • Sea view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 1 Double Bed with Sofa bed

Superior Apartment, 1 Double Bed with Sofa bed | 1 bedroom, minibar, in-room safe, desk

Superior Apartment, 1 Double Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 2 Twin Beds

Superior Apartment, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Superior Apartment, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Eco-friendly toiletries
  • Sea view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 1 Queen Bed

Superior Apartment, 1 Queen Bed | 1 bedroom, minibar, in-room safe, desk

Superior Apartment, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

ibis budget Santos Gonzaga

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
8.4 out of 10, Very Good, 1,005 reviews
ibis budget Santos Gonzaga

About the neighborhood

Map
Av Dona Ana Costa 473, Santos, 11060-003

What's nearby

  • Gonzaga Beach - 6 min walk - 0.4 miles
  • Boqueirao Beach - 6 min walk - 0.4 miles
  • José Menino Beach - 11 min walk - 0.6 miles
  • Ponta da Praia Beach - 4 min drive - 2.3 miles
  • Santos Harbor - 5 min drive - 2.9 miles

Getting around

  • Ana Costa Station - 11 min walk
  • São Paulo/Guarulhos Intl. Airport - 105 min drive

Restaurants

  • ‪Beduíno - ‬1 min walk
  • ‪Ao Chopp do Gonzaga - ‬1 min walk
  • ‪Lanches Sevilha - ‬1 min walk
  • ‪Apolo Xvi Restaurante - ‬2 min walk
  • ‪Lugano - ‬1 min walk

About this property

Novotel Santos Gonzaga

Upscale hotel near Gonzaga Beach
Consider a stay at Novotel Santos Gonzaga and take advantage of a garden, dry cleaning/laundry services, and 2 bars. For some rest and relaxation, visit the sauna. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a business center.
You'll also enjoy perks such as:
  • An outdoor pool
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • A 24-hour front desk, smoke-free premises, and a porter/bellhop
  • Concierge services, luggage storage, and coffee/tea in the lobby
Room features
All 288 rooms offer comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (BRL 35 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: BRL 70 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 484 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 23 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 100 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 70.00 per person
  • Valet parking fee: BRL 35 per day
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Novotel Santos Hotel
Novotel Santos
Novotel Santos Brazil
Novotel Santos
Novotel Santos Gonzaga Hotel
Novotel Santos Gonzaga Santos
Novotel Santos Gonzaga Hotel Santos

Frequently asked questions

Does Novotel Santos Gonzaga have a pool?

Yes, this property has an outdoor pool.

Is Novotel Santos Gonzaga pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of BRL 100 per pet, per night. Service animals are exempt from fees.

How much is parking at Novotel Santos Gonzaga?

Valet parking is available for BRL 35 per day.

What time is check-in at Novotel Santos Gonzaga?

Check-in start time: 3 PM; Check-in end time: 6 PM.

What time is check-out at Novotel Santos Gonzaga?

Check-out is at noon.

Where is Novotel Santos Gonzaga located?

Located in Gonzaga, this hotel is within a 10-minute walk of Miramar Shopping Center and Gonzaga Beach. Hospital e Pronto Socorro Infantil Gonzaga and Shopping Parque Balneário are also within 5 minutes. Ana Costa Station is 11 minutes by foot and Bernardino de Campos Station is 11 minutes.

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Novotel Santos Gonzaga Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 520 out of 1000 reviews
Rating 8 - Good. 302 out of 1000 reviews
Rating 6 - Okay. 100 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is excellent, the hotel has a good breakfast, and the suite room is cozy
Stayed 2 nights in Jan 2025

10/10 Excellent

Leonardo

Liked: Amenities
Good location. Great staff.
Stayed 1 night in Feb 2025

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! The hotel is located in a very safe and convenient area, perfect for exploring. The rooms were clean and comfortable, and the host was incredibly welcoming and attentive. Highly recommend for a hassle-free and enjoyable experience!
Stayed 1 night in Jan 2025

8/10 Good

Regis

Liked: Property conditions & facilities
Great place.
Stayed 6 nights in Jun 2024

8/10 Good

catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 1 night in Jan 2024

10/10 Excellent

VIREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Excellent for the price! Staff was very friendly and helpful
Stayed 1 night in Jan 2023

6/10 Okay

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Good service. Bad tv and room lights very confusing.
Stayed 2 nights in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Modern hotel in the middle of everything. Lots of restaurants and convenience stores within walking distance. Easy to find and access by car. Super friendly staff. Sophia in the breakfast restaurant is a beauty. The curly girl in the reception helped us a lot with recommendations and taxi bookings. The room is spacious with all the basics. Good aircon, possible to open windows. Water pressure and hot water good. Comfortable bed and pillows. Fitness area is decent for a hotel. Rooftop bar and pool available on 32nd floor. Overall a good stay and I would stay again if ever flying back to Santos.
Stayed 2 nights in Oct 2024

4/10 Poor

RUBEM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quarto imundo (very dirty room), lençóis veludos e sujos (bed sheets old and dirty) and toalhas de banho velhas, rasgadas e furadas (old, torn, with holes shower towels). Muito difícil falar na recepção via interfone (very difficult to connect to reception via inter phone, did not respond)
Stayed 1 night in Dec 2024

6/10 Okay

Lucia

Liked: Staff & service, property conditions & facilities
There isn't air conditioner inside the elevators and halls. The pool is very small, with only 3 recliner chairs, breakfast with limited options, same food every day, pool bar Very expensive!!!
Stayed 3 nights in Jan 2024

4/10 Poor

Theresa Marie

Disliked: Staff & service, amenities
Went to bar area & no service. Went to lobby & they sent someone up. When bartender came, was told that I was Not able to buy one glass of wine but insisted on me purchasing a bottle. Had to walk 2 blocks at night to obtain a glass of wine.
Stayed 1 night in Feb 2024

10/10 Excellent

Kentaro

Stayed 2 nights in Apr 2025

8/10 Good

Alvaro

Stayed 2 nights in Mar 2025

10/10 Excellent

marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estadia agradável. Quarto moderno, limpo. Chuveiro excelente, água abundante e controle de temperatura preciso. Edifício como um todo moderno e descontraído, elevadores rápidos e disponíveis. Achei a piscina do rooftop modesta em tamanho e a limpeza da água e paredes da piscina podiam ser melhores. No geral, excente estadia e um fim de semana.
Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Rogerio A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom com vista bem legal do mar.

Gostei de quase tudo. Mas a pintura do quarto que estava, foi bem mal feita. Não fez diferenca na nossa estadia, mas é um ponto a melhorar. Vi mofo na cortina black-out e nos abajours.
Stayed 1 night in Mar 2025

10/10 Excellent

Guillaume

Stayed 1 night in Mar 2025

10/10 Excellent

Erica Cristina

Liked: Staff & service, property conditions & facilities
Café da manhã muito bagunçado. Os talheres e os pratos do self service sujos ao redor, deveriam ir organizando e limpando. Um hotel 4 estrelas ñ deveria ter essa apresentação.
Stayed 3 nights in Mar 2025

4/10 Poor

Isabela

Disliked: Property conditions & facilities

Nada agradável.

Piscina sem vista para a praia ou qualquer outro lugar. Cercada por muros altos. Restaurante sem decoração, só paredes. Decoração de carnaval, péssima. Os quartos com cheiro de mofo. O café da manhã é bom.
Stayed 2 nights in Feb 2025

10/10 Excellent

antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Nanci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

2/10 Terrible

Mauro

Liked: Room comfort
Disliked: Cleanliness

Ótimo mas mal administrado

Stayed 1 night in Feb 2025

10/10 Excellent

Denilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Guillaume

Stayed 2 nights in Feb 2025

4/10 Poor

Marcelo

Disliked: Property conditions & facilities, room comfort

Ruim

quarto 1909, paredes sujas, Sofa cama sujo, televisão com problema na tela, travesseiros e roupa de cama pessima qualidade.
Stayed 1 night in Feb 2025