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Sheraton Santiago Hotel and Convention Center

Property class: 4

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Photo gallery for Sheraton Santiago Hotel and Convention Center

A Sheraton hotel with a swimming pool, outdoor seating, and a bar/lounge area. - Sheraton Santiago Hotel and Convention Center (Santiago)
An outdoor lounge area with seating, umbrellas, and a pool in the background. - Sheraton Santiago Hotel and Convention Center (Santiago)
A luxurious room with a large window offering a city view, a chandelier, and ornate furniture. - Sheraton Santiago Hotel and Convention Center (Santiago)
A luxurious living room with a large glass coffee table, elegant sofas, and a view of the cityscape through floor-to-ceiling windows. - Sheraton Santiago Hotel and Convention Center (Santiago)
A luxurious room with a large chandelier, elegant furniture, and a view of a cityscape through large windows. - Sheraton Santiago Hotel and Convention Center (Santiago)
Located close to Costanera Center, Sheraton Santiago Hotel and Convention Center provides a poolside bar, a free grocery shopping service, and a terrace. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy lunch, dinner, light fare, and international cuisine. Stay connected with free WiFi in public areas, with speed of 25+ Mbps, and guests can find other amenities such as a coffee shop/cafe and a garden.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Classic Room, 1 King Bed, City View

A hotel room with a bed, a chair, a desk, a TV, and a large window with a city view at night.

Classic Room, 1 King Bed, City View

8.8 out of 10
Excellent
(66 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, City View

A hotel room with two beds, a desk, a chair, and a TV.

Classic Room, 2 Twin Beds, City View

7.6 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Pool View

A hotel room with a bed, a chair, a desk, a TV, and a large window with a city view at night.

Classic Room, 1 King Bed, Pool View

9.4 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Pool View

A hotel room with two beds, a desk, a chair, and a TV.

Classic Room, 2 Twin Beds, Pool View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, City View

A hotel room with a large bed, a desk with a TV, a chair, a small table, and a view of a cityscape through large windows.

Superior Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View

A hotel room with a large window, a desk, two beds, and a seating area.

Superior Room, 2 Twin Beds, City View

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Pool View

A hotel room with a large bed, a desk with a TV, a chair, a small table, and a view of a cityscape through large windows.

Superior Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Pool View

A hotel room with a large window, a desk, two beds, and a seating area.

Superior Room, 2 Twin Beds, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, and a view of the outdoors.

Club Room, 1 King Bed

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds

A hotel room with a large bed, a desk with a chair, a television, and a view of the outdoors.

Club Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed

A hotel room with a bed, a desk with a TV, a couch, and a large window offering a mountain view.

Club Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

A hotel room with a sofa, armchair, dining table, and a television.

Executive Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | View from room

Club Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace (Terrace)

A luxurious living room with a sofa, armchairs, a coffee table, and a chandelier.

Club Suite, 1 King Bed, Terrace (Terrace)

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

A luxurious living room with a city view, elegant furniture, and a chandelier.

Presidential Suite, 1 King Bed

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room

  • Sleeps 2

Room

  • Sleeps 3

Room

  • Sleeps 3

About the neighborhood

Located in Providencia neighborhood, Sheraton Santiago Hotel and Convention Center is connected to the convention center. Travelers who have shopping on the agenda can visit Costanera Center and Parque Arauco Mall. Traveling with kids? Consider Chilean National Zoo and Gabriela Mistral Cultural Center. Spend some time exploring the area's activities, including golfing and skiing. Visit our Santiago travel guide
Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742

What's nearby

  • A cross with religious figures, a cityscape with tall buildings, and snow-capped mountains in the background.
    Santiago Metropolitan Park
    3 min walk - 0.2 miles
  • A park with a red sculpture, yellow woven structures, and green grass.
    Sculpture Park
    7 min walk - 0.4 miles
  • A cityscape with a prominent skyscraper and snow-covered mountains in the background.
    Costanera Center
    18 min walk - 1.0 mile
  • Clínica Indisa
    6 min walk - 0.4 miles
  • Municipal Market of Providencia
    12 min walk - 0.6 miles

Getting around

  • Pedro de Valdivia Station
    14 min walk
  • Santiago Central Station
    20 min drive
  • Santiago Intl. Airport (SCL)
    22 min drive

Restaurants

  • Lobby Bar
    2 min walk
  • El Ancla Restaurant
    10 min walk
  • Meeting Cafe
    8 min walk
  • La Foresta Coffee
    10 min walk
  • El Cid Restaurant
    2 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: CLP 22,900 for adults and CLP 11.45 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Bohio
  • El Cid Restaurant
  • El Jardin Coffee Shop
  • Lobby Bar

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 91000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
An off-leash area is available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CLP 80000 per night
Free cribs are available on request at the property

Property payment types

American ExpressDiners ClubMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CLP 22900 for adults and CLP 11.450 for children
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Pet fee: CLP 91000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 80000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Sheraton Santiago Hotel and Convention Center have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Sheraton Santiago Hotel and Convention Center pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CLP 91000 per pet, per stay. Service animals are exempt from fees.

What time is check-in at Sheraton Santiago Hotel and Convention Center?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Santiago Hotel and Convention Center?

Check-out is at noon.

Does Sheraton Santiago Hotel and Convention Center provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CLP 35000 per vehicle applies.

Where is Sheraton Santiago Hotel and Convention Center located?

This family-friendly Santiago hotel is located in the mountains, within 1 mi (2 km) of Clínica Indisa and Costanera Center. Sculpture Park and Santiago Metropolitan Park are also within 10 minutes. Pedro de Valdivia Station is 14 minutes by foot and Manuel Montt Station is 14 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sheraton Santiago Hotel and Convention Center Reviews

8.6

Excellent

8.8

Cleanliness

8.2

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 423 out of 751 reviews
Rating 8 - Good. 170 out of 751 reviews
Rating 6 - Okay. 91 out of 751 reviews
Rating 4 - Poor. 30 out of 751 reviews
Rating 2 - Terrible. 37 out of 751 reviews

Reviews

Verified review

10/10 Excellent

Mariann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so comfortable and clean, the staff is amazing, the hotel is a great area
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Calleen

Liked: Cleanliness, staff & service, amenities
Clean room, pleasant staff, safe area there.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and location!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and good restaurants.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Petrea

Liked: Cleanliness, amenities, property conditions & facilities
We had a great visit and all the staff were accommodating and helpful!
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

jody

Liked: Cleanliness, staff & service, property conditions & facilities
Service was very slow in the bar area for dinner but other than that, lovely room, a lot of amenities, nice staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Nice pool
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers a good value for a quiet place. The room is very clean and the facilities are great.
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Richard

Liked: Cleanliness
Great service at the Pool bar!
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with great staff
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff ! Many food options and conveniently located near metro and mall.
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Pool was amazing as was the bar and restaurant. Staff all went above and beyond in everything. Only (very minor) complaint - rooms need more charge ports.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fantastic the stuff profesional duper clean beautiful facilities the restaurants are top we stay there highly recommended locations is premium view is fantastic stuff friendly and profesional 100% thank you very much
Stayed 5 nights in Aug 2025
Verified review

8/10 Good

Vinita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good customer service. Breakfast buffet was exceptional!
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff of the Sheraton were amazing, best we have seen in years and we travel avidly. Thank you to everyone.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Vladislav

Liked: Cleanliness, amenities, property conditions & facilities
Positive: Good, attentive staff. Nice pool area with plenty of different seating options. Excellent executive lunch option. Negative: breakfast was not tasty, lacked variety (same options over 4 night stay), cut fruit was not fresh.
Stayed 4 nights in Jan 2026
Verified review

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff very pleasant but room cleaning and supplies were sporadic. Front desk staff doesn't really go out of their way to help you. Pool is freezing. Santiago is beautiful and the hotel was in a nice location within walking distance to restaurants and bars.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set in a beautiful setting, it is more like a resort than a city-based hotel. Staff were all wonderful. We had a lively stay.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

John Fraser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel pre-cruise as it was the hotel used by the cruise line for guests. We found the people (front desk, wait staff and housekeeping) to be friendly and outgoing. The breakfast buffet had many choices and the Lobby Bar was convenient for grabbing a meal or a snack. Word of advice, the pizza is large enough for two. The room was clean, shampoo, conditioner and body wash is readily available along with a body cream
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great outdoor speace.

The grounds are great at the hotel. Pools, lots of shade and comfortable.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
nice pool
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

brandan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great and they spoke English and Spanish. Great views and in a safe neighborhood.
Stayed 9 nights in Jan 2025
Verified review

10/10 Excellent

Eran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at the Sheraton SCL

I came for a Congress atbthe hotel The room was big, very comfortable. The service was great. The hotel is near two great shopping centers, so that was nice as I did not have time to go to the city centers. Plenty of nice restaurants in a walking distance. I would love to gome back !!
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed by both the Sheraton and Santiago. The hotel was in a great location and service was first class and friendly!
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Donald

Incredible staff in a beautiful place
Stayed 1 night in Mar 2024