Sheraton Santiago Hotel and Convention Center

4.0 star property
Winery hotel connected to the convention center in Providencia with 4 restaurants

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Sheraton Santiago Hotel and Convention Center

Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Indoor pool, outdoor pool
Executive Suite, 1 Double Bed | Premium bedding, Select Comfort beds, minibar, in-room safe
4 restaurants, lunch, dinner served; international cuisine
Meeting facility

Overview of Sheraton Santiago Hotel and Convention Center

Reviews
8.2

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Pet friendlyPet friendlyPet friendly
  • PoolPoolPool
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742
  • Popular LocationEl Bohío1 min walk
  • Popular LocationClínica Indisa7 min walk
  • Popular LocationLos Leones Station16 min walk
  • AirportSantiago (SCL-Arturo Merino Benitez)23 min drive

Room options

View all photos for Superior Room, 2 Twin Beds, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed | Living area | 32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Ceiling fan
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 2 Twin Beds

Club Room, 2 Twin Beds | Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed | Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, City View

Presidential Suite, 1 King Bed, City View | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Presidential Suite, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace, City View

Club Suite, 1 King Bed, Terrace, City View | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed, Terrace, City View

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | Premium bedding, Select Comfort beds, minibar, in-room safe

Club Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Ceiling fan
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Santiago

Located in Providencia neighborhood, Sheraton Santiago Hotel and Convention Center is connected to the convention center. Julio Martinez Pradanos National Stadium is a notable landmark, and travelers looking to shop may want to visit Costanera Center and Parque Arauco Mall. Traveling with kids? Consider Chilean National Zoo and National History Museum. Spend some time exploring the area's activities, including golfing and skiing.
Visit our Santiago travel guideOpens in a new window

What's nearby

  • Clínica Indisa - 7 min walk
  • Costanera Center - 18 min walk
  • Plaza de Armas - 4 min drive
  • Medical Center Hospital Worker - 5 min drive
  • San Cristobal Hill - 11 min drive

Getting around

  • Hospitales Station - 6 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Santiago Intl. Airport (SCL) - 24 min drive

Restaurants

  • Lobby Bar - 2 min walk
  • El Ancla - 10 min walk
  • El Bohío - 1 min walk
  • Starbucks - 4 min walk
  • El Cid - 2 min walk

About this property

Sheraton Santiago Hotel and Convention Center

Upscale family-friendly hotel located in Providencia
Costanera Center is located near Sheraton Santiago Hotel and Convention Center, which provides a poolside bar, a free grocery shopping service, and a terrace. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy lunch, dinner, light fare, and international cuisine. Free WiFi in public areas is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and self parking (surcharge)
  • Free newspapers, multilingual staff, and an elevator
  • A 24-hour front desk, a ballroom, and luggage storage
  • Guest reviews speak well of the breakfast and helpful staff
Room features
All 379 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Heating and ceiling fans
  • Select Comfort beds, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Daily housekeeping, desks, and phones

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CLP 7,240 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service
  • Self parking on site (CLP 15,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM–11:30 AM for a fee: CLP 11,000 for adults and CLP 11,000 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Bohio
  • El Cid Restaurant
  • El Jardin Coffee Shop
  • Lobby Bar

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CLP 81000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
An off-leash area is available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CLP 30000.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CLP 11000 for adults and CLP 11000 for children
  • Fee for in-room wireless internet: CLP 7240 per day (rates may vary)
  • Fee for in-room wired internet: CLP 7240 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Self parking fee: CLP 15000 per day
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Does Sheraton Santiago Hotel and Convention Center have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Sheraton Santiago Hotel and Convention Center pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CLP 81000 per pet, per stay. Service animals are exempt from fees.

How much is parking at Sheraton Santiago Hotel and Convention Center?

Self parking is available for CLP 15000 per day.

What time is check-in at Sheraton Santiago Hotel and Convention Center?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Santiago Hotel and Convention Center?

Check-out is at noon.

Does Sheraton Santiago Hotel and Convention Center provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CLP 35000 per vehicle applies.

Where is Sheraton Santiago Hotel and Convention Center located?

This family-friendly Santiago hotel is located in the mountains, within 1 mi (2 km) of Clínica Indisa and Costanera Center. Sculpture Park and Santiago Metropolitan Park are also within 10 minutes. Pedro de Valdivia Station is 12 minutes by foot and Manuel Montt Station is 14 minutes.

Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 223 out of 446 reviews" "
Rating 8 - Good. 113 out of 446 reviews" "
Rating 6 - Okay. 61 out of 446 reviews" "
Rating 4 - Poor. 22 out of 446 reviews" "
Rating 2 - Terrible. 27 out of 446 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dingqiu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
major
Stayed 2 nights in Mar 2024

10/10 Excellent

Dennis

Stayed 2 nights in Mar 2024

2/10 Terrible

Linda

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was unacceptably slow, staff ignored guests and were not helpful. Conceirge was helpful in recommending restaurants and transportation to airport but wouldn’t call us a cab and had us walk to the stand and were not provided transportation there - not sure what was going on. Housekeeping is not trained - for example towels removed and not replaced, dirty glasses left in the room following cleaning, no soap etc.
Stayed 3 nights in Mar 2024

4/10 Poor

Carolyn

Traveled with group
Disliked: Cleanliness, staff & service
The restaurant service was beyond slow and the food arrived cold several times. On one occasion when asking the concierge desk to order a taxi, he told us there were no taxis available and sent us out of the hotel and down the street to get a cab! We definitely would not recommend going to this Sheraton Hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Donald

Traveled with family
Incredible staff in a beautiful place
Stayed 1 night in Mar 2024

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Princess cruises was there. Was able to take tour through Andres through Vivator,pick up there.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, awesome breakfast. The young women concierge {sorry can not remember her name} helped us out of a tight spot with a uber that caused us a lot of stress as we do not speak Spanish. Date we left was Feb20th. A big thank you to her.
Stayed 2 nights in Feb 2024

10/10 Excellent

Birgitte

Traveled with partner
Liked: Amenities
Location was fantastic with beautiful pool and grounds! Staff always helpful and pleasant. Easy walk to grab a Starbucks or a meal. Uber convenient and fast. We walked up to the top of San Cristobel Hill from the hotel. Really enjoyed our stay!
Stayed 2 nights in Feb 2024

10/10 Excellent

Harriette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

10/10 Excellent

nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2024